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  • Agile Transformation at Barclays Retail and Business Banking (RBB)Agile Business Conference 2011Agile at Enterprise Scale track

    Presented by:Lubaina Manji Barclays Retail and Business BankingDragan Jojic Tata Consultancy Services

  • The Takeaway

    Succeeding with individual projects wont change the organisation

    Coaching project teams does help build capability, but

    Agile transformation cannot be a Technology-driven initiative

    No-one said it would be easy

    Agile transformation requires coordinated effort at different levels of the organisation

    Acting as integral part of delivery achieves more effective results

    For best results and to gain sponsorship, start with the customer

    It is harder than we thought it would be you are not going to get it right first time!

  • Why should Barclays RBB change?

    THE GOAL THE VISION THE MEANS THE LENS

  • With Agile, we can achieve the following

    More useful and innovative products and services

    For Barclays RBB Customer:

    Faster: Earlier realisation of highest business value Cheaper: Incremental investment and reduced cost

    of poor quality Better: Solutions that better meet the needs;

    improved user satisfaction

    For Barclays RBB (Business & Technology):

    Improved productivity Sustainable pace

    For the Team: Increased ability to contribute and

    deliver value Higher morale

    For the Individual:

  • Our Transformation Journey

    Improving delivery of individual projects

    Engaging Business Value Streams

    Achieving organisational responsiveness

  • Coaching individual projects

    Improving delivery of individual projects Coaching individual project teams Achieving localised success No wider organisational change

  • Coaching individual projects

    Why? Start small to allow us to find our feet To identify organisational barriers to Agile and learn how to build

    one team

    What? Low risk but ample business value Minimal dependencies on other projects and infrastructure Clear benefit from Agile delivery

    How? Work with volunteer teams Identify and support committed business (product) owners Build in quality by improving delivery practices

  • Expanding into Business Value Streams

    Improving delivery of individual projects Coaching individual project teams Achieving localised success No wider organisational change

    Engaging Business Value Streams Bringing together all functions and capabilities involved in delivering

    value to a selected part of the business Eliminating unnecessary work, hand-offs and layers

  • Business Value Stream (BVS)

    Why? Agile is not just a Technology-driven initiative Break and reset organisational bones

    What? Wide enough to include all capabilities required for successful

    delivery Narrow enough to be focused and responsive

    How? Choose the right group Executive sponsorship and commitment Deliver 3-5 projects, learn by doing hence build delivery capability Form and facilitate Guiding Coalition

  • BVS Guiding Coalition

    Defines success What will success look like? What needs to be in place to enable success?

    Enables success By removing barriers and addressing identified organisational

    challenges Its okay to fail sometimes

    Leverages success By communicating and helping spread lessons learned in the form

    of good practices across the organisation

  • Becoming Organisationally Agile

    Improving delivery of individual projects Coaching individual project teams Achieving localised success No wider organisational change

    Engaging Business Value Streams Bringing together all functions and capabilities involved in delivering

    value to a selected part of the business Eliminating unnecessary work, hand-offs and layers

    Achieving organisational responsiveness Customer value driving everything we do Strengthening our collaborative and boundary-less culture Picking up the pace of flawless execution

  • Organisational Agility

    Why? Channels are constantly developing and changing We have to be ahead of the pack

    What? Agile principles and practices are the norm

    How? Move Agile Programme from Technology to Customer Experience Focus on the customer Become integral part of the delivery teams

  • And dont forget to

    Communicate, communicate, communicate! Roadshows and briefings: raise awareness and find early

    adopters

    Build capability Targeted training one size does not fit all

    Share and celebrate success Publish case studies Make use of champions in Business and Technology

    Governance is not optional Simplify governance to support Agile delivery Ensure that regulatory obligations are not compromised

  • Engaging Business Value Streams (Portfolio)

    Improving delivery of individual projects (Operational)

    Achieving organisational responsiveness (Strategic)

    Our Transformation Journey

  • The Takeaway

    Agile transformation requires coordinated effort at different levels of the organisation

    Acting as integral part of delivery achieves more effective results

    For best results and to gain sponsorship, start with the customer

    It is harder than we thought it would be you are not going to get it right first time!