agile service delivery in the uk’s public sector

Roo Reynolds@rooreynolds

www.digi2al.co.uk

Agile service deliveryIn the UK’s public sector

flickr.com/photos/rooreynolds/27131941631

A brief history of the Government Digital Service (GDS)

gds.blog.gov.uk/tag/revolution-not-evolution

GDS was formed in November 2011

Leading the digital transformation of government

Making services so good people prefer to use them

www.gov.uk

25 of the most important government services

flickr.com/photos/gdsteam/26736615492

A multi-disciplinary team - working with colleagues across government

flickr.com/photos/paul_clarke/6477056845

flickr.com/photos/lhanaphotography/6107639393

7 steps to constructa building(I imagine)


1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete


1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete

DisclaimerI am not a civil

engineer


1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on



I can’t stress this enoughNot a civil engineer


7 steps to build a digital service (you’d think)

1. Gather the requirements2. Agree a plan3. Pick a supplier and set goals4. Plan the project5. Start implementation6. Finish implementation7. Handover and evaluation

7 steps to build a digital service(based on user needs)

1. Meet the users2. Understand the users’ needs3. Build a prototype4. Get feedback from real users5. Iterate, with constant feedback6. Make it live7. Continue to improve

www.gov.uk/service-manual

What if what you make doesn’t meet the needs of your users?

What if you missed some requirements?

What if things change during the process?

www.prosjektveiviseren.no

flickr.com/photos/mtaphotos/8310696617

flickr.com/photos/compacflt/15725076691

twitter.com/psd/status/568324759521501184

www.gov.uk/service-manual/governance

www.gov.uk/service-manual/digital-by-default

www.gov.uk/performance

Serviceperformance

github.com/alphagov

A photo with some text next to it

Some tips

Start withuser needs

flickr.com/photos/ndomer73/2582778532/

“When making bacon and eggs for breakfast, the chicken is involvedbut the pig is committed”


Pigs not chickens


Show the thing

Five is enough

nngroup.com/articles/why-you-only-need-to-test-with-5-users/

“Testing with one user is one hundred percent better than testing with none”

Steve Krug@skrug

Walls are important

gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls

gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls

“A well-tended wall keeps research insights and user needs constant in the collective ‘mind’ of the project team.”

Kate Towsey

Milk matters

abscond.org/2014/09/25/culture-stories-milk.html


“Left unchecked in a semi-isolated environment, cultures can get very odd”

James Darling

instagram.com/p/BCfNLIAlYu_


“Free to anyone. Contributions welcome.”

alicebartlett.co.uk/blog/tampon-club

alicebartlett.co.uk/blog/tampon-club-v2

www.tampon.club

Ha det braRoo Reynolds@rooreynolds

digi2al.co.uk

rooreynolds.com/2016/05/25/agile-in-the-public-sector

agile service delivery in the uk’s public sector

Leadership & Management