Agile insurance carrier - What the carrier has to look like?

Glenn LotteringSenior Director, EMEA Insurance Product Strategy and Sales Consulting

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

About Oracle Insurance

• Dedicated Insurance team

• End-to-end Insurance solutions• Sales and service• Administration and claims • Financials and Human Capital

Management• Enterprise infrastructure

• Deep Insurance domain expertise

20 of the top 20 Fortune 500 insurers

use Oracle applications

Market forces at play

Regulatory

Demographic

Technology

Competitors

Risk Landscape

Major market forces at

play

Shareholders

Rating Agencies

Gartner

© 2011, Oracle Corporation. All rights reserved. This document is provided for information purposes only.

“Life, P&C and health insurers have returned to growth in 2010

in most international markets.”

Source: Gartner, Inc. “Predicts 2011: Insurers Must Focus on Customer Retention, Operational Excellence and Compliance,“ November 2010

“Insurers continue to face fundamental issues, such as increasing market saturation, changing customer expectations and continuous compliance and

regulatory pressure. Because of this environment, CIOs for insurance organizations must carefully balance their IT investments in 2011. Scrutinized by CEOS and CFOs they must provide the assets necessary to address regulatory

changes, increase customer retention and improve operational excellence.”

Insurance Execs Priority Rankings

1. Delivery of Regulatory & Compliance Obligations

2. Enhanced Distribution & Multi-Channel Capabilities

3. More Customer-Centric Resources

4. Greater Operational Efficiency

5. Risk Management Awareness

6. Business Intelligence Tools

7. Modernised IT Infrastructure

8. Improve Time-to-Market of New Products

(Survey Sep 2010 senior IT Executives of 12 Leading Insurers)

Supporting The Insurance Business Lifecycle

Revenue and Margin Pressure

Insurance Market Dynamics

Market Pressure

Management and

Regulatory Requirements

Responding to Market DynamicsDeploying an adaptive insurance enterprise

Market Pressure

Manage your business effectively, transparently, and

securely

Management and

Regulatory Requirements

Effective Business

Management

Rapid Deployment

Consistent Service

Revenue and Margin Pressure

Insurance Industry Imperatives

Outpace Competitors in Delivering Product

Expand and optimize Distribution Channels

Ensure Channel Compliance

Streamline Policy

Consolidate for process efficiency

Telling the same story every day, every way

Be transparent

Manage performance every day

Manage risk in all things

Effective Business

Management

Rapid Deployment

Consistent Service

The Adaptive Enterprise Sense/Respond Cycle

Sense

InterpretDecide

Respond

InsuranceBusiness

Rules-based Systems

DataMastery

BusinessModels

BusinessIntelligence

Oracle Insurance Adaptive System

• An adaptive approach to software innovation– Rules-based applications– Extensible data structures– Configurable content– Commitment to SOA,

Web services and industry standards

– Flexible and reliable technology foundation

Oracle Insurance Adaptive Application Architecture for Policy Lifecycle Management

Leads OpportunitiesProspectsSales Process

Policy RegulatoryTransactions

Bill PlanBill History

Collections

IncidentsAdjudication RulesReserves

IllustrationsRates / Quotes TemplatesBundles

Illus

tratio

ns

Policy Administration System

Premium Billing ClaimsInsurance CRM

Ra

ting

UW

De

sk

top

Oracle Master Data Management

UW Case Mgmt.

Assets, Reserves, Fees

Oracle Enterprise Service Bus / BPM

Product Def.

Product Updates

Adjustments

Billing / RatesContact / Account

Opportunity

BI & Data Warehouse

3rd Party& LegacyFinancials &

Consolidations

Document Automation

Coverage

Customer

Operational BIPerformanceSolvency II/Risk

We Invite You to Join the ConversationConnect and Interact with Oracle Insurance

• All Year Long• Follow Us on Twitter – www.twitter.com/oracleinsurance• Like Us on Facebook – www.facebook.com/oracleinsurance• Join Our Group on Linked In – www.linkedin.com, and search

“Groups” for “Oracle Insurance.” • Read our Blog – blogs.oracle.com/insurance

• Social networking provides an engaging way for customers and partners to interact with Oracle, and offer a community for open discussion.

Questions

© 2011, Oracle Corporation. All rights reserved. This document is provided for information purposes only.

© 2011, Oracle Corporation. All rights reserved. This document is provided for information purposes only.

Thank you