agile hr organization...develop customer empathy detect multiple hidden growth opportunities manage...
TRANSCRIPT
Agile HR Organization
Dan Teo Principal Consultant
About Dan
Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend
The Foundations
SLIDE | 3
• Agile as a Mindset
Agile Mindset
Agile is a people based approach
Methods
Practices
Principles
Values
Mindset
TASKWORK
…notallworkisthesame…
KNOWLEDGEWORK
…notallworkisthesame…
KNOWLEDGE WORKTASKWORKINDU
STRIALAGE
MEN
TALITY
KNOWLEDG
EAG
EMEN
TALITY
Coordina(onandControltorealizetheoutcome
InspectandAdapttorealizeanoutcome
Exactoutcomeisknowableinadvance
Exactoutcomeisnotknowableinadvance
Highcostofchangeleadingtolesschange
Lowcostofchangeleadingtomorechange
George’s Cycle Stable Environment
Outlook
Uncertainty
New Experiences
RepertoireConsider customers
objectively
Focus on a few clear ideas
Reduce risk with Research and Data
Make calculated investments
Make consistent progress
I usually do the job right, and get an “A”. So..
Limit
Select Progressive
Develop Expert
George’s Cycle Unstable Environment
Understands customers only as Data
Find only a few incremental ideas
Manage risk through analysis
Place big bets, slowly
Fail more often in new situations
Life is a test, I want to avoid looking foolish..
Fear
Avoid New
Narrow
Geoff’s Cycle Growth Mindset
Outlook
Uncertainty
New Experiences
RepertoireDevelop customer
empathy
Detect multiple hidden growth opportunities
Manage risk through action
Place small bets, quickly
Succeed more often in new situations
Life is a journey of learning, therefore..
Accept
Seek new
Build Broad
George’s Cycle Fixed Mindset
Understands customers only as Data
Find only a few incremental ideas
Manage risk through analysis
Place big bets, slowly
Fail more often in new situations
Life is a test, I want to avoid looking foolish..
Fear
Avoid New
Narrow
Mindset Values Principles PracFces
AGILEISAMINDSET
DESCRIBEDBY4VALUES
DEFINEDBY12PRINCIPLES
MANIFESTEDTHROUGHUNLIMITEDNUMBEROFPRACTICES
SCRUM XPCUSTOM
DOINGAGILE
BEINGAGILE
Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend
Key Concepts
SLIDE | 12
Culture is like a Rubber Band
Methods
Practices
Principles
Values
Mindset
FourCultures
SLIDE | 14
15
MIN
Orange
Green Teal
Amber
SLIDE | 15
FourCultures
Process Centric Agile
People Centric Agile
Purpose Centric Agile
Incompatible
People (Values,)Beliefs,)A.tudes,)Norms,)Habits))
Process (Value)Chain,)Policies,)Opera?ons,)Business)Processes))
Structure (Roles)and)Responsibili?es,)Decisions,)Organiza?on))
)
Strategy (Goals,)Measures)of)Success,)Rewards))
Leadership (Style,)Values,)Habits))
Culture' Culture'
Culture'
THEORGANIZATIONALECOSYSTEM
People (Values,)Beliefs,)A.tudes,)Norms,)Habits))
Process (Value)Chain,)Policies,)Opera?ons,)Business)Processes))
Structure (Roles)and)Responsibili?es,)Decisions,)Organiza?on))
)
Strategy (Goals,)Measures)of)Success,)Rewards))
Leadership (Style,)Values,)Habits))
Culture'
Culture'
Culture'
CHANGE
THEORGANIZATIONALECOSYSTEM
HUMANELEMENTS
NON-HUMANELEMENTS
BASICELEMENTSOFACULTURETRANSFORMATION
Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend
Approach
SLIDE | 19
Agile outside of IT
Delivery Application
Agile outside of IT Delivery Application
Scrum Incremental Funding
Kanban Iterative Reviews
Scrumban Self-Selecting Teams
Scaled Agile Framework Deliver Value Frequently
Agile outside of IT Delivery Application
Scrum Incremental Funding
Kanban Iterative Reviews
Scrumban Self-Selecting Teams
Scaled Agile Framework Deliver Value Frequently
Agile Practices
Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend
Examples
SLIDE | 23
FisherandPaykelAppliances–AgileContactCenter
• Context and Journey
• Using Agile Practices
• Scrum to Deliver
Westpac–AgileinHR
Spark–AgileinFinance
KeyTakeaway#1
Approach Agile as a mindset
KeyTakeaway#2
Value Culture Change
KeyTakeaway#3
Brave Leadership is Key to Success
KeyTakeaway#4
Determine Business Problem
Then Pick Agile Practices to Solve
Thank you!
[email protected] @jjdanteo