SERVANT LEADERSHIP

July 12 2016

WHAT IS LEADERSHIP? Leadership What stood out for you? Did you think of yourself and how you lead others? Do you witness any of these behaviors / traits from other

leaders? Other people? Those who lead that are not leaders?

SERVANT LEADERS IN ACTION• Group Exercise: Personal Maps• Bill Gates• Dr. Martin Luther King, Jr.• Bono

PERSONAL MAP - BONO

PERSONAL MAP – MLK, JR

PERSONAL MAP – BILL GATES

PERSONAL MAP – YOURS

SOME RESEARCH• An abundance of materials that are available• Below are the ones that we chose as they relate to

our transition regarding practicality and actionable definitions:• Larry C. Spears – Character and Servant Leadership: Ten

Characteristics of Effective, Caring Leaders

• Robert Greenleaf – The Servant Leader

• Jurgen Appelo – Management 3.0

• Ben Lichtenwalner – Now is the Time for Servant Leadership

• LeadershipNow – How the Best Leaders Build TrustAll materials used are available at the end of this presentation

SO WHAT IS A SERVANT LEADER?The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. The best test is: do those served grow as persons: do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

Robert Greenleaf – The Servant Leader

CHARACTER TRAITS OF LEADERS

• Trustworthiness• Respect• Responsibility

• Fairness• Caring• Citizenship

Larry C. Spears – Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders

PRINCIPLES OF SERVANT LEADERSHIP

• Listening• Empathy• Healing• Awareness• Persuasion

Robert Greenleaf – Servant Leadership

• Conceptualization• Foresight• Stewardship• Commitment to the

growth of people• Building

Community

THERE IS A PREVAILING THEME• In order to be a servant leader…• In order to serve your people well…• In order for your mission and vision to be

carried out…• What must exist?

TRUST

SOME DATA ON TRUSTBased on this research and the emerging climate, companies are now starting to quantify how leadership affects company performance – Focusing on TRUST

A recent Watson Wyatt study showed that high trust companies outperform low trust companies by nearly 300%!

Only 51% of employees have trust and confidence in senior management.

When trust is low, in a company or in a relationship, it places a hidden "tax" on every transaction: every communication, every interaction, every strategy, every decision is taxed, bringing speed down and sending costs up.

Ben Lichtenwalner – How the Best Leaders Build TrustStephen M. R. Covey – Now is the Time for Servant Leadership

EXERCISE

• On separate stickies:• Write 1 thing down that you are AWESOME at• Write 1 thing that you see as an OPPORTUNITY to

improve

WHAT WILL YOU DO?• You may not know it, but we do experiments all

the time• We experiment with• Processes, technology, tools, personal life… sure…• But what about …• Our Leadership Behaviors?• Our interactions with colleagues?• My professional growth?

SOME TOOLS• Experiment Intelligently • Trust Canvas

SOME MORE TOOLS• Trust Canvas • Other Leadership Tools?

WHY NOT TRY SOMETHING?

Question: What behavior are you willing to experiment with to grow as a servant leader in order to obtain a different outcome? (i.e., interactions with others, your team, other teams, clients, etc.)

IN SUMMARY…

• What is leadership?• Explored personal maps• Further defined servant leadership• Asked “what are you awesome at or need

work?• Introduced some tools to help • Challenged to experiment on yourselves

THANK YOU FOR ATTENDING!