agenda integrating excellence invite current s7...the digitalization of the automotive aftermarket...

Prague, Czech Republic

INTEGRATING EXCELLENCEThe Automotive Aftermarket Summit

24th & 25th of November 2016

http://flowbridge.eu/

share insights and best practices with world experts

learn about the most successful strategies ofimplementing sustainable business models

comprehend the influence of e-retail and channel cosolidationstrategies in the automotive market

discover emerging trends and strategic developments

KEY LEARNING POINTS OF THE SUMMIT

WHO SHOULD ATTEND

in industries such as

find out about the massive increase in parts complexity and about the impact of electric vehicles

CEOs, VPs & Directors of Retail and Distribution, Aftermarket Managers, Sales,

CRM Analysts, Retail & Channel Management

Automotive, Parts Retail & Distribution, Technology, E-Retail, Digital & Channel StrategiesLogistics,

INTEGRATING EXCELLENCE - The Automotive Aftermarket Summit 24th & 25th of November, Prague, Czech Republic

SPEAKERS


NICOLAS LECOCONNIER

JC PARTS

CEO & Founder

KRISTIAN KREMER

SEAT DEUTSCHLAND

Head of Aftersales

NEIL PATTEMORE

FIGIEFA

Technical Director

LEON VAN DER MERWE

TOYOTA MOTOR EUROPE

Vice President

HANS-RUDOLF HEIN

BRIDGESTONE

Executive Adviser

TAOUFIK EL OALIDI

JAGUAR LAND ROVER

Aftersales Director

MARCO FAULENBACH

BMW GROUP

Head of Parts Lifecycle & Cost Management

PER ADAMSSON

VOLVO GROUP TELEMATICS

Director, Strategy&Business Development

FOTIOS KATSARDIS

TEMOT

CEO & President

PIERLUIGI GHIONE

GRAMMER AG

Director-Plant Manager

FRANK SCHLEHUBER

CLEPA

Aftermarket&Warranty Senior Adviser

TYAERK DIECKMANN

MANN+HUMMEL GROUP

VP Sales Manufacturing

8:30 Registration and Welcome Coffee

9:00 Opening Address from the Chairman

THE DIGITALIZATION OF THE

AUTOMOTIVE AFTERMARKET

Case Study9:10 The Volvo Group Digitalization

Case Study

Case Study

Case Study

9:50

11:00

The Digitalization of the Automotive Aftermarket –

What future for independent operators?

The future mobility and the Independent

Automotive Aftermarket

Top Transformational Shifts that are Shaping

the Future of Parts Retailing

Morning Coffee and N10:30 etworking Break

THE EUROPEAN AUTOMOTIVE AFTERMARKET:

A SHIFTING ENVIRONMENT

Case Study11:40

12:20

Business Lunch13:00

Networking and Business Card Exchange Break14:00

THE MAIN CHALLENGES OF FUTURE MOBILITY

Case Study14:30

Case Study15:10

The Massive Increase in Parts Complexity

Afternoon Tea and Networking Break15:50

16:20 Interactive Session

What are the emerging digital and channel strategies

in the automotive industry?

Chairman’s Closing Remarks and End of Day One17:00

Gala Dinner19:00

INTEGRATING EXCELLENCE - The Automotive Aftermarket Summit

NOVEMBER 24, 2016

24th & 25th of November, Prague, Czech Republic

PER ADAMSSON - VOLVO GROUP TELEMATICS

NEIL PATTEMORE - FIGIEFA

TYAERK DIECKMANN - MANN+HUMMEL

LEON VAN DER MERWE - TOYOTA MOTOR EUROPE

KRISTIAN KREMER - SEAT DEUTSCHLAND

FOTIOS KATSARDIS - TEMOT

PIERLUIGI GHIONE - GRAMMER AG

DAY ONE

How is e-retailing and digitalization changing the

automotive business?

Larger Independent Chains vs Smaller Garages

NEW FORMS OF AFTERSALES FULFILLMENT

THROUGH INNOVATIVE CRM TECHNIQUES

MAIN CHALLENGES OF MARKET GROWTH

FACING LEGISLATIVE & REGULATORY NORMS

Case Study9:10

Case Study

Case Study

9:50

11:00

Creating Value to Improve Profits Across the

Aftermarket Value Chain

Bridgestone Driveguard, highest tyres safety

for everybody (on passenger cars)

What is the Impact of the Internet in the

Automotive Aftermarket?

Morning Coffee and N10:30 etworking Break

Case Study11:40

Business Lunch12:30

Networking and Business Card Exchange Break13:30

Case Study14:30

Latest updates on the right to repair legislation

15:10 Interactive Session

What is the Impact of Electrified Vehicles

Chairman’s Closing Remarks and End of Summit16:00

8:30 Registration and Welcome Coffee

9:00 Opening Address from the Chairman


How to increase customer satisfaction customer retention

MARCO FAULENBACH - BMW GROUP

TAOUFIK EL OUALIDI - JAGUAR LAND ROVER

HANS-RUDOLF HEIN - BRIDGESTONE

NOVEMBER 25, 2016DAY TWO

FRANK SCHLEHUBER - CLEPA

NICOLAS LECOCONNIER - JC PARTS

SPEAKERS’ BIOGRAPHIES


HANS-RUDOLF HEIN PER ADAMSSON

LEON VAN DER MERWE

BRIDGESTONE

Executive Adviser

1970-76 Studied mechanical engineering and automotive engineering at Aachen and Munich Technical Universities.

1976-83 Test engineer for chassis and suspension development at BMW AG; as of 1981 team leader for tyre machine testing and measurement.

1983-90 Self-employed: Engineering office for calculations in automotive engineering, working mainly für BMW AG, Munich.

1990-94 Technical manager in Chassis Testing/Tyres, Wheels, Accessories Department of BMW AG concentrating on:

1 Wheel/tyre concepts, design and project work for all BMW automobiles. 2 Integration of modern and efficient development methods in the tyre/vehicle

development process.1994-96 Chassis and suspension project engineer for BMW´s midsize model series (5 and 6

Series).1997-02 Technical manager in the Chassis Testing Development Department, responsible for

wheel/tyre concepts and -systems (including 'Tyre Pressure Monitoring Systems', electronics in tyres) and tyre indoor testing in the BMW Group; Project Leader Run Flat Tyre Systems.

2003-06 As Department Manager1997-09 Chairman of German VDA’s Tyre Working Groups ’AK Reifen’ and ’AK Reifen im

Strategiekreis Fahrwerk’ ; VDA-delegate in ACEA WG T&R (Tyre and Rim) connected with ETRTO joint meetings. VDA speaker for tyres and wheels in EU- and national organisations

2001-09 Chairman of ACEA WG T&R (European Automobile Manufacturers Association, Working Group on Tyres and Rims).

2006-08 BMW responsible for Tyre/Wheel and Tyre-Wheel systems, 1 and 3 series, next model line. The Runflat project is ongoing.

Left BMW end of 2008 after 32 years (self employed included).2006-08 Chairman of OICA T&R (World Automobile Manufacturers Association, GERF,

part Tyres and Rims). Since 2009 Executive Advisor Standards and Regulations at Bridgestone Europe NV/SA

Responsible for German bodies (VDA, wdk) and conferencesISO projects (Runflat and TSI / Tire stiffness index)

2014 Honorary Chairman of VDA – Tire&wheels

Mr. Adamsson, has been involved in the automotive aftermarket & services business in over 25 years acting like a “intrapreneur”. His career has been focused around Internet Of Things 7 Digitalization and the transformation that the technology enables in terms of new services and solutions. Per is the co-founder of the Dynafleet solution - the world first commercial telematics solution and the company WirelessCar – a leading Telematics Service provider. Currently he is head of Strategy & Business Development in Volvo Group Telematics. He received a computer science degree from University of Gothenburg and conducted graduate studies at Harvard University, Cambridge.

Nationality: South African – British1996-99 PCS Assignments - South Africa, General Manager and Director1999-01 Kwik-Fit - South Africa, Managing Director2002-11 Kwik-Fit Group Ltd - Scotland, Group Product and Service Director

Director, New Format2011-2014 Bridgestone Europe NV/SA - Belgium, Managing Director, FirstStop Europe

Vice President, Retail, EuropeSince 2014 Toyota Motor Europe - Belgium, Vice President After Sales

Director, Strategy&Business Development

Vice President

VOLVO GROUP TELEMATICS

TOYOTA MOTOR EUROPE

MARCO FAULENBACH

Marco Faulenbach has joined the leadership team of AfterSales Business Management at BMW Goup in 2013 as Head of Parts Lifecycle and Cost Management (UA-9). Marco Faulenbach spent in total 18 years at Bosch, first as Sales and Senior Project Manager, later as Vice President Manu-facturing and Logistics, from 2005 on he was Senior Vice President Automotive Aftermarket as Head of different Business Units. During that time he

BMW GROUP

Head of Parts Lifecycle & Cost Management

SPEAKERS’ BIOGRAPHIES

developed deep knowledge in the Auto-motive area and worked in different functions and gained international business experience. Within the BMW Group Business Unit AfterSales he is respon-sible for purchasing, product life cycle management including recycling and remanufacturing.

As a specialist in the automotive aftermarket, with a good technical empathy, the successful development of new products and sales volumes into this highly competitive marketplace has been repeatedly delivered. Having worked successfully as both a Sales Director and Managing Director, I have managed both direct sales teams and distributors in the UK and Internationally. Working in Brussels, against a backdrop of increasing vehicle technology, changing legislation and various threats to the Aftermarket, I am heavily involved with various European Aftermarket organisations to support the rights and requirements to access repair and maintenance information that enables independent operators to continue to service, maintain and repair vehicles throughout the EU.

Mr. Pierluigi Ghione is currently the Director - Plant Manager at Grammer AG in Serbia. His previous positions include Plant Director for Key Safety System, Director Plant Manager Romania for IAC Group, Senior Lead Engineer at Johnson Controls or Consultant at Atheneum Partners.

any challenges. I am recognized for my energy, agility, and quick thinking/action, as well as for focusing on maintaining an outstanding team emphasizing customer service excellence.

Most of my professional experience has been in International organizations in which I have successfully led teams to achieve and exceed objectives. Proven leadership skills, strong organi-zational skills, critical team-building attributes, the ability to guide and direct the appropriate resources to maximize business capture and provide superior customer service, and intimate familiarity with local market and region culture, are my assets to achieve my goals and overcome

Fotios Katsardis is “hybrid” European (Greek with Finnish family living in German) and has spent over 30 years living and working in different European countries. He holds a BA in Economics, a MA in European Economic Studies and a MBA in Internationalisation. He was American Fulbright Nominee and Robert Schuman Scholar of the European Parliament. Fotios is almost 23 years active in the Automotive Aftermarket (12 years within Robert Bosch and the last 11 years the CEO and President of TEMOT International Autoparts GmbH in Ratingen, Germany.

Before joining MANN+HUMELL GmbH in 2007, Mr. Tyaerk Dieckmann had been employed by Hewlett-Packard for over 12 years, holding different roles such as senior financial analyst, finance manager and procurement manager. He is currently the vice president sales manufacturing in MANN+HUMELL GmbH and holds the worldwide responsibility for aftermarket sales to Automotive OEMs.

NEIL PATTEMORE

Technical Director

FIGIEFA

PIERLUIGI GHIONE

Director-Plant Manager

GRAMMER AG

TAOUFIK EL OALIDI

JAGUAR LAND ROVER

Aftersales Director

FOTIOS KATSARDIS

CEO & President

TEMOT

TYAERK DIECKMANN


MANN+HUMMEL GROUP

VP Sales Manufacturing

CONTACT DETAILSe-mail: [email protected]

tel: +420 272 096 107www.flowbridge.eu fax: +420 272 096 103

REGISTRATION FORM

Full package – €1.895 includes:

• 2-day Summit + Master Classes

+ Interactive Focus Sessions

Before July 1 - 1.595€• Discussions with industry experts

• Gala Dinner

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agenda integrating excellence invite current s7...the digitalization of the automotive aftermarket...

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