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Agency Training Deck

A Guide for CorpPass Admins & Sub-Admins:

Manage CorpPass Accounts

Brought to you by:

Brought to you by:

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Step 1

Step 2

Step 3

B. Change User Status

A. Update User Profile

• Log in with your UEN / Entity ID, CorpPass ID and Password.


A Guide for CorpPass Admins & Sub-Admins


C. Change Account Type

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Option A Option B

• Arrive at 2FA verification page. You can choose between two verification

methods.

Step 1

Step 2

Step 3







4

• If you have set up 2FA using your registered mobile number, click ‘Get

OTP via SMS’.

Select ‘Get OTP via

SMS’

Step 1

Step 2 (Option A)

Step 3

Option A







5

• Next, enter the 6-digit Mobile OTP sent to your registered mobile number,

then click ‘Submit’.

Enter Mobile OTP

Step 1

Step 2 (Option A)

Step 3







6

• Alternatively, you may log in using Option B if you have a OneKey token

by clicking the ‘Via OneKey Token’ tab.

Option B

Alternatively, you

may select ‘Via

OneKey Token’

Step 1

Step 2 (Option B)

Step 3







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• Generate an OTP using your OneKey token.

Generate OTP using

OneKey Token

Step 1

Step 2 (Option B)

Step 3







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• Key in the 8-digit OTP generated by your OneKey token, then click

‘Submit’.

Enter the 8-digit OTP generated on

your OneKey Token

Step 1

Step 2 (Option B)

Step 3







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• Under ‘Users’, select ‘Manage Users’ from the dropdown menu.

Step 1

Step 2

Step 3







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Next

Section

You may wish to:

B. Change User

Status

A. Update User

Profile

Terminate, Suspend or Activate user accounts

Change a user’s email address or mobile number




C. Change

Account TypeChange a user’s CorpPass role

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Step 1-3

Step 4A

Step 5A

Step 6A

• Arrive at the ‘Manage User Accounts’ page, which shows you a list of

CorpPass users in your entity and their corresponding details.




Admin

User

User Locked

F****289R

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• Click user name to view user details.

Step 1-3

Step 4A

Step 5A

Step 6A




Admin

User

User Locked

F****289R

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• Arrive at the user’s profile.

Scroll down

to continue

Step 1-3

Step 4A

Step 5A

Step 6A




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• You can change the user’s registered email and mobile number, then click

‘Save’.

Step 1-3

Step 4A

Step 5A

Step 6A


Registered email

Mobile number



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• A confirmation message will indicate that the user’s profile has been

updated.

Step 1-3

Step 4A

Step 5A

Step 6A




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Previous

Section

Next

Section

You may wish to:

B. Change User

Status

A. Update User

Profile






C. Change


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F****289R

Change Account Status

• Select the user(s) whose account status you wish to edit.Step 1-3

Step 4B

Step 5B

Step 6B



Locked

F****289R

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• Ensure that selected users have the same account status.

Do note that you can only make edits to

multiple users who share the same status.

Otherwise you will have to make separate

edits for each user.

Step 1-3

Step 4B

Step 5B

Step 6B




Locked

F****289R

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• Click ‘Change user status’.

Step 1-3

Step 4B

Step 5B

Step 6B




Locked

F****289R

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• Select a ‘New Account Status’ using the dropdown menu.

1) ‘Active’ – Account is active and ready for use.

4) ‘Terminated’ – An account has been terminated by a

CorpPass Admin or due to dormancy (for user accounts with no

activity for 51 months)

2) ‘Inactive’ – Account has not been activated yet.

3) ‘Suspended’ – An account that has been suspended by a

CorpPass Admin or due to dormancy (for user accounts with no

activity for 15 months)

Step 1-3

Step 4B

Step 5B

Step 6B




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• Select the date when the new status will take effect.

Step 1-3

Step 4B

Step 5B

Step 6B




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• Select the date when the new status will expire. The new status will

remain indefinitely if left blank.

Step 1-3

Step 4B

Step 5B

Step 6B




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• Enter a reason for the new status, then click ‘Save’ to confirm.

Step 1-3

Step 4B

Step 5B

Step 6B




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• A confirmation message will indicate that the user(s)’ profile has been

updated.

Step 1-3

Step 4B

Step 5B

Step 6B




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Previous

Section

Next

Section

You may wish to:

B. Change User

Status

A. Update User

Profile






C. Change


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Step 1-3

Step 4C

Step 5C

Step 6C

• Arrive at the ‘Manage User Accounts’ page, which shows you a list of

CorpPass users in your entity and their corresponding details.

Change Account Type



Admin

User

User Locked

F****289R

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• Click user name to view user details.

Step 1-3

Step 4C

Step 5C

Step 6C



Admin

User

User Locked

F****289R

Change Account Type

Sub-Admin

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• Arrive at the user’s profile.

Scroll down

to continue

Step 1-3

Step 4C

Step 5C

Step 6C



Change Account Type

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• You can change the user’s account type, then click ‘Save’.

Step 1-3

Step 4C

Step 5C

Step 6C




Sub-admin

Enquiry User

User

Note: Sub-Admins can only change the

Account Types of Enquiry Users and Users.

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• A confirmation message will indicate that the user’s profile has been

updated.

Step 1-3

Step 4C

Step 5C

Step 6C




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- END -Updated as of December 2017



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