agency symposium 2013 - michael henderson, corporate anthropologist

A B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N

LEADING YOUR CULTURE TO DEVELOP AND RETAIN YOUR TOP

TALENT.

WWW.CULTURESATWORK.COM

Tuesday, 15 October 2013

http://WWW.CULTURESATWORK.COM



HIGH PERFORMANCE CULTURES


Culture occurs naturallyA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N





A B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N®

Talent Retention High

Talent Retention Low

Above

Below

Leaders Worth Following

Work Worth Doing

Culture Worth Contributing to.






CULTURE IS THEIR FIRST COMPETITOR.






CULTURE IS NOT THE WAY WE DO THINGS AROUND HERE.





TOUGHER ECONOMIC TIMES.



OUTSOURCED.


RETRENCHED.

AUTOMATED.

RESTRUCTURED.

+

+

+

=EFFICIENCY


CUSTOMERS EXPECT EFFICIENCY.A B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N






LONG FOR EMPATHY AND CREATIVITY






TALENT IS MORE PRECIOUS THAN EVER



WHY TALENT STAYS






WHY TALENT QUITS






WHY TALENT REALLY QUITS

THE BOSS

CULTUREWORK






L E A D E R SW O R T H

F O L L O W I N G


• 61% bullied by their boss

• 37.5% asked to do something unethical

• 50% ‘My managers need counselling’

• 24% ‘Fire my boss’

• 84% of leaders overestimate their ‘like-ability’.

A B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O NA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N

LEADERS WORTH FOLLOWING ? DISCONNECTED





KNOW THYSELFA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N

1

Minessence Values Framework

Alien/ThreatenedWorld-View

Protecting self and others from harmin a hostile environment. Doingwhatever is necessary to survive.

Family/SocialWorld-View

Caring for and supporting family,friends, and peers. Security throughcomradery.

OrganizationalWorld-View

Working in, or managing, asuccessful enterprise. Developingone's competencies to the highestpossible level.

Self Actualization/ServiceWorld-View

Developing one's unique abilitiesand talents so as to better serveothers. Improve the lot of others bybeing a competent facilitator.

Collaborative ProjectWorld-View

Working together with others on aproject or common cause totransform the world-of-work.

Symbiotic SystemWorld-View

Developing symbiotic relationshipsbetween people and organisations,for the purpose of transformingsociety.

Global TransformationWorld-View

Using the media and othertechnologies to influence people'sworld-views in order to transformthe existing world-order.

Satiable Values/Potential Foundation Values Insatiable Values/Motivational Values

Self PreservationCluster

SecurityCluster

BelongingCluster

OrganizationCluster

Self ActualizationCluster

Emerging OrderCluster

WisdomCluster

GlobalTransformation C.

Goal Values:Self Interest/ControlSelf PreservationWonder/Awe/Fate

Sensory PleasureSecurity

Family/BelongingFantasy/PlaySelf Worth

Self Competence/ConfidenceOrganized PlayWorkFaith/Creed/Worship

EqualityIntegration/WholenessSelf ActualisationService/Vocation

Art/BeautyBeing SelfConstruction/New OrderMeditation/ContemplationFaith/Risk/VisionHuman DignitySocial JusticeDiscovery & InsightPresence/BeingRitual CommunicationAnimal Rights

OnenessWisdom

Global EcologyGlobal Equality

Means Values:Food/Warmth/ShelterPhysical FunctionSafety/Survival

AffectionFinancial SecurityProperty/ControlSexualityTerritory/SecurityWonder/Curiosity

Being LikedCare/NurtureControl/Order/DisciplineHospitality/CourtesyDexterity/CoordinationEndurance/PatienceSocial EquilibriumFriendshipObedienceStatus/ImageRights/RespectSocial AffirmationPeer SupportTradition

AchievementAdministration/ControlCommunication/InformationCompetitionRationalityDesign/Pattern/OrderDutyFinancial SuccessEducation/CertificationEfficiency/PlanningHierarchy/ProtocolHonourLaw/RuleLoyaltyManagementMembership/OrganizationOwnershipPatriotismProductivityResponsibilityAccountability/RuleTechnology/ScienceUnity/ControlWorkmanship/QualityEnvironmental Responsibility

Adaptability/FlexibilitySelf AssertionCongruenceDecision/InitiationEmpathyEquity/RightsSelf AssessmentExpressiveness/JoyGenerosityHealth/Well-BeingIndependenceLaw/GuideLimitation/AcceptanceMutual CompliancePersonal Authority/IntegrityRelaxation/RenewalSearch/MeaningSharing/Listening/Trust

Accountability/EthicsCollaborationCommunity/SupportiveCooperation/ReciprocityLeadership/New-Order Creative IdeationDetachmentCommunal DiscernmentEducation/KnowledgeOrganisational Growth IntimacySkillful LeisureLimitation/CelebrationOrganizational MissionMutual AccountabilityPioneerism/ProgressResearch/Original KnowledgeSimplicity/PlayUnity/Diversity

Collaborative IndividualistTranscendenceInterdependenceProphet/VisionSynergyWord

Convivial TechnologyHuman RightsJust Global DistributionGlobal MacroeconomicsMinessenceBiodiversity

Copyright © 1988-2008 Minessence Group - www.minessence.net

128 HUMAN VALUES





SEE GREATNESS IN OTHERSA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N

2WWW.CULTURESATWORK.COM




MENTOR WITH HUMILITYA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N






W O R KW O R T HD O I N G






79% of the Australian workforce is disengaged with their role and the organisation

WORK WORTH DOING; DISENGAGED

18 % lower productivity than a highly engaged workforce

64 % more absenteeism

50 % more sales objections





ALIGN WORK TO PURPOSE






DEVELOP THOUGHT LEADERS






SUPPORT WEALTH MANAGEMENT







C U LT U R E S W O R T HC O N T R I B U T I N G TO






CULTURE WORTH CONTRIBUTING TO? DYSFUNCTIONAL

85% “Experience silo mentality”

77 % “Experience lack of respect”

89 % “Believe culture directly impacts on their ability to

perform well.”

64% “Plan to leave in the next two years.”WWW.CULTURESATWORK.COM




WAGES / INCOME


1

BUILD CULTURAL CURRENCY





WAGES / INCOME = VALUE


1






WAGES / INCOME = VALUE


COST OF EARNING

STRESS TIME ENERGY ENJOYMENT CHALLENGE

FRIENDSHIP BELONGING HEALTH SELF WORTH PURPOSE

1






LEARN A LIVINGA B O V E T H E L I N E C U L T U R E M I C H A E L H E N D E R S O N

Martin Yee

ACHIEVEMENT PROFILE

CORE SERVICES BADGES INDUSTRY EXPERIENCE LEADERSHIP EXPERIENCE

22

1

2 3

2

31

LEVELS; 321

1 2

3

2

1

2

3

3

©Copyright Qual IT 2012

Bob






BUILD CULTURE NOT TEAMS






Thank you. To continue the conversation,





agency symposium 2013 - michael henderson, corporate anthropologist

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