agency: city government of puerto princesa document: hon

i

CGPP Citizen’s Charter: A Manual of City Government Frontline Services

AGENCY: City Government of Puerto Princesa DOCUMENT: Citizen’s Charter: A Manual of City Government Frontline Services

Hon. EDWARD S. HAGEDORN City Mayor

City Government of Puerto Princesa City Hall, Sta. Monica, Puerto Princesa City 5300, Palawan

Tel. + Fax: (048) 433-2766

January 2013

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TABLE OF CONTENTS

1 Introduction ..................................................................................................................................... 1

2 Vision and Mission.......................................................................................................................... 2

3 Socio-Economic Profile .................................................................................................................. 3

4 City Government Organizational Chart .......................................................................................... 4

5 Service Standards .......................................................................................................................... 5

5.1 Office of the City Mayor.............................................................................................................. 6

5.2 Office of the City Vice Mayor ................................................................................................... 41

5.3 Office of the Sangguniang Panlungsod ................................................................................... 51

5.4 Office of the City Administrator ................................................................................................ 77

5.5 Office of the Human Resource Management Officer ............................................................... 83

5.6 Office of the City Planning and Development Coordinator ...................................................... 91

5.7 Office of the Civil Registrar ...................................................................................................... 95

5.8 Office of the City General Services Officer ............................................................................ 103

5.9 Office of the City Budget Officer ............................................................................................ 108

5.10 Office of the City Accountant ............................................................................................. 111

5.11 Office of the City Treasurer ................................................................................................ 115

5.12 Office of the City Assessor ................................................................................................ 120

5.13 Office of the City Information Officer ................................................................................. 128

5.14 Office of the City Legal Officer ........................................................................................... 131

5.15 Office of the City Health Officer ......................................................................................... 136

5.16 Office of the City Social Welfare and Development Officer ............................................... 161

5.17 Office of the City Agriculturist ............................................................................................ 165

5.18 Office of the City Veterinarian ............................................................................................ 175

5.19 Office of the City Environment and Natural Resources Officer ......................................... 180

5.20 Office of the City Engineer ................................................................................................. 191

5.21 Office of the City Tourism Officer....................................................................................... 202

6 Performance Pledge and Feedback and Redress Mechanisms ................................................ 215

7 Annexes ...................................................................................................................................... 216

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TABLES

Table 1. Office of the City Mayor ........................................................................................................... 7

Table 2. Office of the City Vice Mayor ................................................................................................. 42

Table 3. Office of the Sangguniang Panlungsod ................................................................................. 52

Table 4. Office of the City Administrator .............................................................................................. 78

Table 5. Office of the Human Resource Management Officer ............................................................. 84

Table 6. Office of the City Planning & Development Coordinator ........................................................ 92

Table 7. Office of the City Registrar ..................................................................................................... 96

Table 8. Office of the City General Services Officer .......................................................................... 104

Table 9. Office of the City Budget Officer .......................................................................................... 109

Table 10. Office of the City Accountant ............................................................................................. 112

Table 11. Office of the City Treasurer ................................................................................................ 116

Table 12. Office of the City Assessor ................................................................................................. 121

Table 13. Office of the City Information Officer .................................................................................. 129

Table 14. Office of the City Legal Officer ........................................................................................... 132

Table 15. Office of the City Health Officer ......................................................................................... 137

Table 16. Office of the City Social Welfare and Development Officer ............................................... 162

Table 17. Office of the City Agriculturist ............................................................................................. 166

Table 18. Office of the City Veterinarian ............................................................................................ 176

Table 19. Office of the City Environment and Natural Resources Officer ......................................... 181

Table 20. Office of the City Engineer ................................................................................................. 192

Table 21. Office of the City Tourism Officer ....................................................................................... 203

ANNEXES

Annex 1. Executive Order No. 011, s.2009. An Order Mandating the Establishment of Citizens’ Charter for the City Government of Puerto Princesa and Creating the Steering Committee and Task Force for the Purpose ........................................................................................................ 217

Annex 2. Revised Customer’s Feedback Form (CGPP/QSF.DCC 18 – Rev. No. 01 Eff. Date: August 01, 2012) .................................................................................................................................... 221

Annex 3. Sangguniang Panlungsod Resolution No. 565-2009 ......................................................... 222

Annex 4. Directory of Local Departments/Offices .............................................................................. 224

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LIST OF ABBREVIATIONS

CBO City Budget Office/r

CED City Engineering Department

CENRO Community Environment and Natural Resources Office/r

CGPP City Government of Puerto Princesa

CHO City Health Office/r

CIO City Information Office/r

CLO City Legal Office/r

CR Certification of Registration

CSWDO City Social Welfare Development (Office/r)

CTC Community Tax Certificate

CTFRB City Tricycle Franchise and Regulatory Board

CTO City Treasurer’s Office

DENR Department of Environment and Natural Resources

DOH Department of Health

DOLE Department of Labor and Employment

DTI Department of Trade and Industry

ECCD Early Childhood Care Development

EIA Environmental Impact Assessment

EMB Environment Management Bureau

ENRO Environment and Natural Resources Office/r

GSIS Government Service and Insurance System

GSO General Services Office/r

HRMO Human Resource Management Office

IEC Information Education Campaign

IEE Initial Environmental Examination

LRCO Local Revenue Collection Officer

LTO Land Transportation Office

MTOP Motorized Tricycle Operators Permit

NBI National Bureau of Investigation

OFW Overseas Filipino Workers

OR Official Receipt

PENRO Provincial Environment and Natural Resources Office/r

PMMC Pre-Marriage Counseling Certificate

PNP Philippine National Police

POEA Philippine Overseas Employment Agency

POW Program of Work

PRC Professional Regulation Commission

RA Republic Act

RPT Real Property Tax

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SP Sangguniang Panlungsod

TIN Tax Identification Number

TODA Tricycle Operators and Drivers Association

TOE Tourism Oriented Establishments

TORU Treasury Operation Review Unit

TRE Tourism Related Establishments

TT Tetanus Toxoid

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1 INTRODUCTION

In compliance with RA 9485, otherwise known as “Anti-Red Tape Act of 2007”

and in line with the vision of having a government which is centered towards a

service of excellence for the people of Puerto Princesa, the Citizen’s Charter of

Puerto Princesa City was established in June 2009. However, as a result of the

recently concluded ISO Internal Audit (August 2012) and to include other necessary

services being provided by the City Government of Puerto Princesa, its manual of

frontline services was updated. Although the CGPP has established and maintained

a quality management system to enhance customer satisfaction through effective

application of the systems, this was also done to be more responsive to changes

brought about by advances in systems, technology, growth and development. This

Manual was established to serve more than just a citizen’s guide in transacting with

the City Government of Puerto Princesa but also as a pledge between the City

Government of Puerto Princesa and its constituents.

As defined in RA 9485, this Manual of CGPP’s frontline services includes a

service standard, or a pledge, that communicates, in simple terms, information on

the services provided by the government to its citizens. It describes the step-by-step

procedure for availing a particular service, and the guaranteed performance level

that they may expect for that service.

Committed in advancing the system of management by intensifying the

campaign for the employees to put their excellent effort in rendering their services

for the Puerto Princesans while those at the helm of the CGPP are giving their finest

support, it is hope that this Manual will serve to be a more useful resource in order

to help meet the needs with regard to the services that the City Government of

Puerto Princesa can provide.

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2 VISION and MISSION

VISION

TOWARDS A MODEL CITY

IN SUSTAINABLE DEVELOPMENT

MISSION

Promote a high degree of citizen and Promote a high degree of citizen and Promote a high degree of citizen and Promote a high degree of citizen and private sector participation in private sector participation in private sector participation in private sector participation in attaining balance between development attaining balance between development attaining balance between development attaining balance between development initiatives and environmental initiatives and environmental initiatives and environmental initiatives and environmental protection;protection;protection;protection; Provide Provide Provide Provide quality social services, quality social services, quality social services, quality social services, community facilities and economic community facilities and economic community facilities and economic community facilities and economic support services;support services;support services;support services; Carry out programs, projects and Carry out programs, projects and Carry out programs, projects and Carry out programs, projects and activities that will support the activities that will support the activities that will support the activities that will support the development thrusts of the development thrusts of the development thrusts of the development thrusts of the provincial, regional and national provincial, regional and national provincial, regional and national provincial, regional and national governments;governments;governments;governments; To ensure transparent, responsive andTo ensure transparent, responsive andTo ensure transparent, responsive andTo ensure transparent, responsive and client oriented governance with the client oriented governance with the client oriented governance with the client oriented governance with the highest degree of professionalism and highest degree of professionalism and highest degree of professionalism and highest degree of professionalism and public accountability.public accountability.public accountability.public accountability.

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3 SOCIO-ECONOMIC PROFILE

Location and Land Area

The City of Puerto Princesa is located 306 nautical miles southwest of Manila, 205

nautical miles from Panay and about 250 nautical miles from Zamboanga. It is

bounded on the North by the Municipality of San Vicente and Roxas and on the

South by the Municipality of Aborlan. Its western side faces the South China Sea

while in its eastern coast lays the Sulu Sea.

Puerto Princesa City has a total land area of 253,982 hectares making it the largest

City in the country.

The City is comprised of 35 urban barangays and 31 rural barangays. The total area

of the urban barangays is 14,716 hectares or only 5.8% of the total land area of the

City. The largest land area of the City is comprised of the rural barangays with a

total area of 239,266 hectares or 94.2% of the total land area of the City.

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4 CITY GOVERNMENT ORGANIZATIONAL CHART

5


5 SERVICE STANDARDS

6


5.1 OFFICE OF THE CITY MAYOR

This Office exercises general supervision and control on all city programs, projects, services and activities; enforces all laws and ordinances relative to the general governance of the city, City Charter ordinances and all other laws applicable within the jurisdiction of the City. It has 12 divisions/sections as follows:

a) Personal Staff

b) Administrative Division

c) Community Affairs

Division

d) Permits and Licenses

Division

e) Employment Services

Division

f) City Sports Section

g) Housing Development

Division

h) Communication Section

i) Public Market Division

j) Slaughterhouse Division

k) Library Services Division

l) City Management Information System

Division

Location:

2nd Floor, City Hall, Sta. Monica,

Puerto Princesa City

Phone Numbers: Office of the City Mayor: (048) 433-

2249/ 433-9020

Permits& Licensing: (048) 433-4274

City Housing Office: (048) 434-3786

Library Services: (048) 433-6177

Public Market: (048) 434-8804

City PESO: (048) 433-6864

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Table 1. Office of the City Mayor

SERVICE STANDARDS

FRONTLINE SERVICES STEPS/PROCEDURES DOCUMENTARY

REQUIREMENTS FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON

Applicant/Client Service Provider

1. Issuance of Mayor's Clearance

1. Submit required documents to the Office of the City Mayor-Administrative Division

1. Receive the documents and prepare the clearance

- Judge clearance, Fiscal clearance, Police clearance - Official Receipt - Community Tax Certificate

P 100.00 10 minutes Micaela Pastrana/ Esperanza Guinto

2. Approve the clearance 5 minutes Teresita Villena/ Florencio Fernandez

2. Receive approved Mayor's clearance

3. Record and release document with dry seal

5 minutes Esperanza Guinto

2. Request for the Approval of the following:

a. Permit for Cockfight b. Permit to Hang

Streamers/Billboard c. Use of City Streets d. Use of Parks/ Plazas e. Use of Audio-Visual

Hall f. Use of City Coliseum g. Use of Service Bus/es h. Demo of Products i. Use of Sports Complex j. Use of City Equipment k. Permit for Tomb Const.

1. Submit letter request 1. Receive/record incoming documents

- Letter request with required attachments

250.00 per day for cockfight permit only

10 minutes Micaela Pastrana/ Bernadette Quirino

2. Wait for the action on the request

2. Review/ check incoming documents

5 – 10 minutes Florencio Fernandez

3. Act on the request 5 minutes Teresita Villena/ Jesse Tabang/ City Admin. Atty. Agustin M. Rocamora

3. Receive the document requested

4. Record and release outgoing documents

5 minutes Aileen San Luis

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SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Assistance to Clients for Financial Assistance

Submit letter request 1. Receive, record incoming letter

- Letter request with necessary attachment

None 10 – 15 minutes

Micaela Pastrana

2. Act on the request 10 – 15 minutes

Teresita Villena

2. Record/ release outgoing request

5 – 8 minutes Aileen San Luis/ Bernadette Quirino

4. Approval of: - Travel Order - Field Pass/Pass Slip - Application for Leave - Mayor’s Permit - Disbursement Vouchers - Monthly/ Labor Payroll - Obligation Request - Purchase Request - Purchase Order - Program of Work - Notice of Awards - Contracts - Abstract of Bids - BAC Resolution - Certificate of Appearance - Waste Materials - Certifications

1. Submit documents with complete attachment

1. Receive and record documents

- Complete documents signed by corresponding Head of Office

None 5 minutes Micaela Pastrana/ Esperanza Guinto/ Imee Cacatian

2. Wait for the action 2. Review/ check and initial the documents

5 minutes Florencio Fernandez

3. Sign/initial documents 10 – 15 minutes

City Admin. Atty. Agustin M. Rocamora

3. Receive signed documents

4. Record and release signed documents

5 minutes Esperanza Guinto/ Imee Cacatian

9


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


5. Invitations, Requests to the following:

1. Submit letter of invitation, requests

1. Receive/record incoming letter

- Letter request with necessary attachment

10 minutes Bernadette Quirino

- Attendance to Seminars, Conference, Meetings, Lakbay-Aral

2. Wait for the action 2. Review/ check incoming document and forward to the City Administrator or the City Mayor

10 minutes Florencio Fernandez

3. Forward acted documents to concerned office or the City Mayor

3. Wait for the action and forward to concerned person

5 minutes Imee Cacatian/ Aileen San Luis

4. Record/ release acted documents

5 minutes Imee Cacatian/ Aileen San Luis

6. Approval of Resolutions and Ordinances approved by the Sangguniang Panlungsod

1. Sangguniang Panlungsod to submit resolution and ordinance

1. Receive/ record incoming resolutions/ordinances

- Resolution, ordinance submitted by the Sangguniang Panlungsod

10 minutes Aileen San Luis

2. Attest the resolution/ordinance

8 minutes City Admin. Atty. Agustin M. Rocamora

3. Act and/or approve the resolution/ordinance

4 hours City Mayor Hon. Edward S. Hagedorn

4. Record/ release approved resolution/ordinance

10 minutes Aileen San Luis/ Imee Cacatian

7. Issuance of:

a. Mayor’s Business Permit

1. Submit all the requirements to the assigned staff

1. Interview and check the requirements

- Barangay Clearance

Depends on the

gross sales

30 minutes Aurea Pallaya & staff

10


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


2. Wait for the instruction if requirements are already complete

2. Capture and print Mayor's permit

- Community Tax Certificate

5. For businesses with capital/gross of P100,000.00 below, wait for the release within 30 minutes.

3. Sort and review as to correctness of data

- Sanitary Permit/ Health Card

4. If the capital/gross is more than P100,000.00, wait for the given schedule of release.

4. Initial and recommend for approval

- Zoning conformance

5. Receive approved Mayor's permit

5. Record and release to taxpayer

- Business Tax Clearance

- Land Tax Clearance

- Fire Safety Clearance

- DTI

- SSS Clearance

- Phil Health

- PAG-IBIG Clearance/ Certification

- Additional requirements according to category of business

11


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


b. Registration of Motorized Fishing Boats / License for Motorboat Operator

1. Submit all the requirements



160.00 / 310.00


2. Wait for the instruction if requirements are already complete.

2. Encode and print certificate of number and motorboat operator


3. Wait for the given schedule of release.

3. Sort and review as to correctness of data

- BFARMC

4. Receive the approved certificate of number and motorboat operator license.

4. Initial and recommend for approval

- Baywatch Clearance

5. Record and release to taxpayer

- Builders Certificate

- Certificate of Number (for renewal)

- MBOL (Motorboat Operator License); for renewal

c. Sticker to Tricycle Franchised Holder

1. Submit all the requirements



700.00 to 858.00


2. Wait for the release of sticker

2. Record the data - Community Tax Certificate

3. Receive the sticker 3. Release sticker to tricycle franchise holder

- TODA Certificate

- OR and CR from LTO

- Franchise copy

12


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


- Inspection Slip

- Validation of Franchise

- TRIKE Clearance

d. Special Permit: 1. Submit letter request 1. Receive and record letter request

Letter request 20.00 30 minutes Aurea Pallaya & staff

- Caroling - Benefit Dance - Concert - Raffle Draw

2. Pay the corresponding fees.

2. Encode and print approval

3. Initial and sign the approval

3. Receive approved request

4. Release approved request

e. Certification as requested:

Letter request 100.00 30 minutes Aurea Pallaya & staff

- No registered Business in the City - Has Secured Mayor's Permit - Mayor's Permit is under Processed

f. Certified Xerox/True Copies of Mayor's Permit, Certificate Number, Motorboat Operator License

1. Submit letter request 1. Receive letter request Letter request 100.00 30 minutes Aurea Pallaya & staff

2. Pay the corresponding fees.

2. Research for the document to be certified

13


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Receive certified copies as requested

3. Release certified copies as requested

8. Issuance of certification

1. Fill up request form 1. Verify name on masterlist

- Request form 5 minutes Marjorie Mangilit

2. Pay a certification fee 2. Prepare Billing Statement

- Official Receipt 100.00 20 minutes Delma M. Piñgol

3. Prepare certification - Latest Mayor’s Permit

Helen B. Antinero

4. Review the certification Salvacion D. Catain

5. Approve the certification Rolando N. Bustamante

3. Receive the certification 6. Record & release the certification

Helen B. Antinero/ Marjorie Mangilit

9. Calibration of Weighing Scale

If With Mayor’s Permit:

1. Proceed to Market Office for calibration

1. Calibrate/Check the weighing scale

- Mayor’s permit 10 minutes Roberto D. De Guzman

2. Record the result on “Record on Calibration”

- Record on Calibration

5 minutes Helen B. Antinero

3. Prepare Billing Statement

Helen B. Antinero

2. Pay sticker fee, etc. at the City Treasurer’s Office

- Billing Statement 75.00 200.00

CTO staff

3. Proceed to Market Office after payment for recording

4. Attach calibration sticker - Calibration Sticker - Record on Calibration


14


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


Note: Penalty of P200.00 is imposed if WS is found to be tampered or with violations.

5. Confiscate WS, if necessary

- Confiscated Weighing Scale Form

Roberto D. De Guzman

4. Receive the calibrated WS

6. Record and release the WS

Helen B. Antinero

If Without Mayor’s Permit:

1. Proceed to Market Office for calibration

1. Calibrate/check the weighing scale

- Mayor’s permit 10 minutes Roberto D. De Guzman

2. Prepare Billing Statement

Helen B. Antinero

2. Proceed to City Treasurer’s Office for payment

- Billing Statement 100.00 200.00 75.00

5 minutes CTO staff

3. Proceed to Market Office after payment for recording

3. Record on “Record on Calibration”

- Record on Calibration - Mayor’s Permit


4. Attach calibration sticker - Calibration Sticker - Record on calibration


5. Confiscate WS if necessary

- Confiscated Weighing Scale Form

Roberto D. De Guzman

4. Receive the calibrated WS

6. Record and release Helen B. Antinero

15


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


10. Issuance of Market Clearance & Lease Contract

1. Submit the complete requirements

1. Accept the requirements - Previous year’s Mayor’s Permit - Barangay Clearance - Office Requirement

5 minutes Marjorie Mangilit

2. Compute the necessary fees (Market clearance fee, Market fees, and rentals)

- Billing Statement 100.00 5 minutes Marjorie Mangilit

2. Proceed to City Treasurer’s Office for payment

- Billing Statement CTO staff

3. Proceed to Market Office for posting / recording of payments made

3. Post payments to respective ledgers, Customer Account Records

- Official Receipts Carmelita A. Sebalda/ Armi M. Dela Torre

4. Issue Market Clearance - Official Receipts 5 minutes Marjorie Mangilit

4. Seek the signature of Section Chairmen

5. Submit papers to Market Inspectors for inspection

5. Inspect the stall - Market Clearance

20 minutes Roberto D. De Guzman

6. Secure Lease Contract 6. Fill-up Lease Contract 10 minutes Helen B. Antinero 7. Sign the Lease Contract 7. Attach the Lease

Contract and Application for Business Permit and release it to the client

- Market Clearance - Lease Contract - Application for Business Permit

10 minutes

16


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


8. Submit papers to Market Office for review and approval

8. Review the Market Clearance

- Market Clearance - Official Receipts - Bgy. Clearance

10 minutes Salvacion D. Catain

9. Approve the Market Clearance

- Market Clearance - Lease Contract - Application for Business Permit

30 minutes Rolando N. Bustamante

9. Notarization of Lease Contract

10. Submit notarized Lease Contract to Office

10. Release the Lease Contract for notarization

5 minutes Ismaelita S. Abia

11. Receive the approved Market Clearance and photocopy the notarized Contract

11. Record and release the approved Market Clearance and other supporting documents

10 minutes Ismaelita S. Abia

11. Collection of Market Fees and Rentals

Note: The office routinely sends Billing statements to clients from Bldg. 1-7 and those who opted to pay their market rentals at the end of the month. Those who have their Billings already may just proceed to Step # 2.

(Walk-in Clients) 1. Request for computation

1. Computation of market

fees and rentals

- Vendors payment - Customer Account Record - Daily Collection forms - Billing Statement

5 minutes

Marjorie Mangilit

2. Proceed to the City Treasurer’s Office for payment

- Billing Statement 5 minutes CTO Staff

3. Proceed to Market Office for posting/ recording

2. Post/ record the payments for market fees and rentals

- Official Receipts 5 minutes Carmelita A. Sebalda/ Armi M. Dela Torre

17


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Conduct routine inspection around the vicinity of the market

8 hours Roberto D. De Guzman

4. If violations are present, give warnings to violators which have committed 1

st and 2

nd

offense.

- Violators Monitoring & Tracking Form


Confiscation is done for violators who have committed 3

rd offense.

- Violators Monitoring and Tracking Form


5. Donate confiscated merchandise to drop-in centers, CSWD, etc.

- Receipt of Confiscation of Seized Merchandise


12. Slaughtering of:

- Hogs

For Regular Meat Vendors & Walk-in clients:

1. Bring animals for slaughter

1. Ante-mortem inspection Veterinary Health Certificate

5.00/head 5 minutes Meat Inspectors: John B. Santiago/

Roger Z. Badenas

2. Slaughter animals 2.00/kg. 15 minutes

3. Post-mortem inspection 0.25/kg. 10 minutes

4. Scale carcass None 3 minutes Nora B. Callanga

5. Issue official receipts 5 minutes Assigned CTO Staff

18


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


For Walk-in clients only:

2. Pay slaughter fees & submit O.R.

6. Deliver carcass to old and new market

0.50/kg. 1 hour Meat Inspectors

3. Pick-up carcass of animals

7. Collect slaughter fee 1 hour Assigned CTO Staff

- Cattle Regular Meat Vendors & Walk-in clients:


1. Ante-mortem inspection - Veterinary Health Certificate

10.00/ head

5 minutes Meat Inspectors: John B. Santiago/

Roger Z. Badenas

2. Slaughter animals - Barangay Clearance

2.00/kg. 1 hour

3. Post-mortem inspection - Proof of Ownership (Inside the City)

0.25/kg. 10 minutes

4. Scale carcass - Shipping Permit from PNP (outside the City)

None 3 minutes Nora B. Callanga


5. Issue official receipts - Certification of Meat Inspection

5 minutes Assigned CTO Staff


6. Deliver carcass to old and new market

0.50/kg. 1 hour Meat Inspector

3. Pick-up carcass of animals


19


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


- Goats Regular Meat Vendors & Walk-in clients


1. Ante-mortem inspection Veterinary Health Certificate

5.00/ head 5 minutes Meat Inspectors:

John B. Santiago/

Roger Z. Badenas

2. Slaughter animals 2.00/kg. 15 minutes

3. Post-mortem inspection 0.25/kg. 10 minutes

4. Scale carcass None 3 minutes Nora B. Callanga


5. Issue official receipts 5 minutes Assigned CTO Staff


6. Deliver of carcass to old and new market

0.50/kg. 1 hour Meat Inspectors

3. Pick up carcass of animals


13. Issuance of Certification of Gross Sales

1. Submit letter request 1. Receive and record letter request

Letter Request None 20 minutes Saturnina O. Tesorio 2. Prepare Certification

3. Approve Certification Dra.Ma. Teresa A. Quintero (Acting Slaughterhouse Master IV)

2. Receive the approved certification

4. Record and release Certification of Gross Sales

Saturnina O. Tesorio

20


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


14. Request for Annual Gross Sales of Individual Meat Vendors

1. Submit letter request 1. Receive and record letter request

Letter Request None 2 weeks

Saturnina O. Tesorio 2. Prepare Annual Gross

Sales

3. Approve Annual Gross Sales

Dra.Ma. Teresa A. Quintero (Acting Slaughterhouse Master IV)

2. Receive the approved Annual Gross Sales

4. Record and release Annual Gross Sales

Saturnina O. Tesorio

15. Labor Market Information

a. Registration of Job Applicants

1. Register at applicants’ Logbook

1. Interview and evaluate the applicant

- Resume/ Bio-data - School credentials - Licenses (PRC, Driver’s License, etc.) - Certificates of Employment - Certificates of Training - SRS Form - Bgy. Clearance

None 5 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Fill-up manpower skills registry form

3. Submit documentary requirements

2. Check/Validate submitted documents

21


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


b. Job Matching Approach the responsible person and submit Resume/Bio-data and other related pertinent documents

Match the applicants to job vacancies available in the masterlist

Biodata/Resume and other related documents


c. Registration of Job Vacancies (Local)

Fill-up Employer’s Registration Form to register the company’s job vacancies and qualifications of their manpower requirements

1. Check the data on Employer’s Registration Form

Employer’s Reg. Form

None 1 minute

2. Approve the registration None 1 minute Aileen Cynthia M. Amurao

3. Prepare job vacancy for posting to job vacancy booth

Job Vacancy Form


d. Accreditation of Company (for Licensed Placement Agencies)

Submit letter of intent with documentary requirements

1. Evaluate submitted documents

- SEC Certificate of Registration - TIN - Mayor’s Permit - POEA License - Approve Job Orders with Balances

None 30 minutes

2. Approve the accreditation

None 30 minutes Aileen Cynthia M. Amurao

22


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


16. Referral and Placement (Local and Overseas)

a. Referral of Job Applicants for Job Placement

1. Select from vacancies posted at job vacancy booth the vacancies the applicant wish to apply and inform the responsible person

1. Evaluate the qualification of applicants from submitted documents

- Resume/ Bio-data with passport - School Credentials - Licenses (PRC, Driver’s License, etc.) - Certificates of Employment - Certificates of Training - SRS Form - Bgy. Clearance

None 1 minute Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Provide referral slip to job seeker

2. Proceed to the referred employer

b. Special Recruitment Activity (Overseas)

1. Submit letter of intent and other documentary requirements

1. Validate submitted documents

- Certificate of Registration - TIN - Letter of Intent - Approved Job Orders & Vacancies

None 1 day Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Receive No Objection Certificate

2. Issue No Objection Certificate

None 1 hour Aileen Cynthia M. Amurao

23


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Apply for Special Recruitment Authority with POEA

3. Disseminate information - Public notice - Flyers - Job Vacancy Form

None 1 week or as required

Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

4. Line-up applicants From date of NOC to date of recruitment

4. Conduct Recruitment 5. Screen applicants Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

6. Assist recruitment - Approved SRA 1 day or as required

5. Submit Terminal Report 7. Certify Terminal Report - Terminal Report None 1 hour Aileen Cynthia M. Amurao

c. Recruitment Activity (Local)

1. Submit letter request, requirements and the company’s job vacancies and qualification of their Manpower requirements

1. Validate submitted documents

- Certificate of Registration - TIN - Letter Request

None 1 hour Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

24


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


2. Receive No Objection Certificate

2. Issue No Objection Certificate

None 1 hour Aileen Cynthia M. Amurao

3. Disseminate information - Public Notice - Flyers - Job Vacancy Form

None Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

4. Line-up applicants From date of NOC to date of recruitment

5. Screen applicants

3. Conduct recruitment 6. Assist recruitment 1 day or as required

4. Submit Terminal Report 7. Certify Terminal Report - Terminal Report None 1 hour Aileen Cynthia M. Amurao

d. Jobs Fair 1. Submit documentary requirements

1. Invite employers - Certificate of Registration - TIN - Approved JO’s

None 3 days Aileen Cynthia M. Amurao/ Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Disseminate information - Public Notice - Flyer - Job Vacancy Form

None Upon organization to

Jobs Fair proper

2. Join the Jobs Fair 3. Assist Jobs Fair 1 day or as requested

25


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


17. Special Credit Assistance for OFWs

- Lending Program for Departing OFWs

1. File application and submit documents

1. Evaluate and verify submitted documents

- SCAO Form - Biodata - Bgy. Certificate - CSWD Certificate - Medical Certificate - Job Order - Passport - Residence Certificate - NBI Clearance - Sketch of Residence - Certificate of Employment - Pay Slip - Form 2316 - SPA

None 1 day Nida C. Villadolid/ Mary Glor Z. Simon

2. Borrower and co-maker will be interviewed/brief of responsibility

2. Conduct credit investigation

None 1 day Nida C. Villadolid/ Mary Glor Z. Simon

3. Approve the loan - All loan documents

3% of approved loan

1 hour Aileen Cynthia M. Amurao

26


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


4. Prepare disbursement voucher for processing of payment

1 hour Nida C. Villadolid/ Mary Glor Z. Simon

3. Claim loan proceeds 5. Monitor the processing and releasing of loan

- Proof of deployment: - Overseas Emp. Cert. - POEA Official Receipt - Passport w/ Visa - Emp. Contract - Air Ticket

1% interest per month


4. Pay loan 6. Collect payments

a. Issue Official Receipt/ carding of payment

- Official Receipt 8 minutes Nida C. Villadolid/ Mary Glor Z. Simon

b. Issue collection notice to delinquent borrower

1% penalty per month for delayed payments

10 minutes Mary Glor Z. Simon

c. Visit borrower/ co-maker to collect payment

1 hour Mary Glor Z. Simon

d. Remittance of collection


27


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


18. Special Program for Employment of Students (SPES)

1. Submit biodata 1. Receive bio-data - Bio-data 1 minute Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Report for interview 2. Interview and screen the applicant

5 minutes

3. Submit necessary documents

3. Final interview and selection

- Bio-data -School Cert. w/ gen average -Bgy. Cert. w/ family income not more than P36,000.00/a - Residence Cert. - CSWD Cert. (OSY) - SRS form

5 minutes Aileen C.M. Amurao

4. Evaluate documents 10 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid/ Aileen C.M. Amurao

4. Sign Employment Contract

5. Report to place of

assignment

5. Prepare Assignment Order

5 minutes

6. Monitor assigned SPES 10 minutes

6. Submit DTR 7. Prepare Certificate of Employment

5 minutes

7. Sign Certificate of Employment

8. Prepare Job Order Contract

- Job Order -DTR

5 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

9. Prepare payroll – 60% of SPES salary

5 minutes

10. Prepare SPES ID’s 5 minutes

11. Final checking of submitted documents

- All submitted SPES documents

10 minutes

28


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


12. Submit documents to DOLE for payment of 40% salary counterpart

5 minutes Aileen C.M. Amurao/ Nida C. Villadolid/ Mary Glor Simon/ Joyce Enriquez

8. Claim salary 13. Make announcement (“panawagan”) when to claim 60% salary from City and 40% salary from DOLE

- Public Notice 5 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

19. Manpower Enhancement Program

1. Fill-up the Trainee's Profile and submit documents

1. Identify needed training - Trainee's Profile - SRS Form

None 1 week Aileen C.M. Amurao

2. Prepare training proposal

1 day Aileen C.M. Amurao/ Nida C. Villadolid

3. Disseminate information - Announcement (“Panawagan”)

1 minute Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

29


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


4. Screen the submitted trainee’s profile

1 minute

5. Coordinate with TESDA/DOLE regarding training

2. Attend training 6. Assist in the training proper

- Trainee’s profile No. of days depend on kind

of training

20. Career Guidance and Counseling

a. Counseling 1. Manpower Registration 1. Interview the applicant - SRS form - Resume/Biodata - School Credentials - Cert. of Employment

3 minutes Aileen C.M. Amurao/ Nida C. Villadolid/ Mary Glor Z. Simon

2. Attend counseling 2. Counsel the applicant 1 hour Aileen C.M. Amurao/ Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

3. Referral 1 minute

30


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


b. Career Guidance 1. Coordinate with DEPED (schedule of career guidance)

- Letter request 5 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

2. Upon approval of DEPED, prepare Office Order

5 minutes Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

3. Approve Office Order Aileen C.M. Amurao

1. Fill-up SRS form 2. Attend career guidance

4. Conduct career information guidance to all secondary and tertiary schools within the city

4 hours per session

Mary Glor Z. Simon/ Ma. Joyce C. Enriquez/ Imelda G. Canilla/ Nida C. Villadolid

31


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


21. Request for the approval of:

a. Permit to use the Ramon V. Mitra Sports Complex Facilities

1. Submit letter request 1. Receive and record the incoming communication

Letter request None 10 minutes Jane J. Eleazar

b. MOA for request of technical assistance for trainers and referees of the different events

2. Wait for the action/ approval on all requests

2. Prepare the permit or MOA

8 minutes Jane J. Eleazar

3. Receive the approved permit or MOA

3. Approve the permit or MOA

4 minutes Antonio F. Reyes

4. Record and release the document

5 minutes Jane J. Eleazar

22. Issuance of City Library Card

1. Submit 2 pcs. 1x1 ID picture

1. Check the completeness and validity of the requirements; instruct the client to proceed to the LC Issuance Counter

- ID picture (1x1) - Valid ID

None 1 minute Jailynn D. Sulayao

2. Fill up the application form

2. Check the completeness of data

1 minute Vivien F. Banzuelo/ Jailynn D. Sulayao

3. Record information, assign Library Card number

2 minute

3. Wait for the release of Library Card

4. Prepare the Library Card 4 minutes

32


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


4. Sign and receive the Library Card

5. Release the Library Card; instruct client to have it laminated and inform client to renew Library Card after a year

2 minutes

23. Issuance of Internet/Wi-Fi Card

Present City Library Card and submit 1 pc 1x1 ID picture

1. Prepare the Internet/ Wi-Fi Card

- Library Card - 1x1 ID picture

None 3 minutes Vivien F. Banzuelo

2. File the Internet/Wi-Fi Card for client’s record

2 minutes

24. Lending out pocketbooks

1. Select 2 pocketbooks to be borrowed and present to the staff assigned at the Circulation Section Counter

1. Write the due date on the book card and date due slip

2. Attach book card to

client’s Library Card; give client book pass

- Library Card None 2 minutes Joymarie B. Olape/ Jenefer A. Rentino

2. Write his/her Library Card number and affix signature on the book card

3. File the client’s Library Card with the book card attached to it

2 minutes

3. Take out the pocketbook and leave book pass at the Baggage Counter

1 minute

33


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


25. Lending out of books for photocopying

1. Get 2 books for photocopy, present to the staff assigned at the Circulation Section Counter

1. Instruct the client to fill-out the book card

Library Card None 1 minute Joymarie B. Olape/ Jenefer A. Rentino

2. Write the date, his/her Library Card number, and affix signature on the book

2. Give book pass to client, indicate in a slip the exact time book was taken out and attach it to the book card and client’s Library Card

2 minutes

3. Take out the book and leave book pass to the staff at the Baggage Counter

3. Get book pass and allow client to take out the book for photocopy

1 minute

4. Return the book to the staff at the Circulation Counter not later than 30 minutes after book was taken out

4. Give to client his/her Library Card, return book to the shelf

1 minute

26. Internet/Wi-Fi Service 1. Approach to internet room and request for internet use

1. Get client’s internet/Wi-Fi card from the file

Internet/Wi-Fi card

None 1 minute Vivien F. Banzuelo

2. Wait for verification of internet hours record

2. Verify client’s internet hours record

1 minute

3. Turn on the laptop 3. Enter the password 1 minute

4. Fill-out and write the time in the attendance form

4. Instruct client to fill-out the attendance form

1 minute

34


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


5. Write the time out in the attendance form and affix signature

5. Record client’s time consumed in his/her internet/Wi-Fi card

1 minute

27. Library Assistance to Clients

1. Present LC or any ID for first timer at the Baggage Counter

1. Ask client to present LC or any valid ID for first timer

Library Card None 1 minute Jailynn D. Sulayao

2. Wait for verification of LC validity

2. Check the validity of LC 2 minutes

3. Deposit things except valuable materials; get LC with claim tag attached to it

3. Instruct client to deposit things; attach claim tag to client’s LC and give it to client

2 minutes

4. Fill-out attendance form 4. Instruct client to fill-out the attendance form; let client enters the reading room

2 minutes

5. Deposit LC at the reading room counter

5. Staff assigned at the reading room counter ask client to deposit LC at the counter; allow client to research

1 minute Jenefer A. Rentino/ Vivien F. Banzuelo

6. Approach any staff for research assistance

6. Assist client who needs research assistance

5 minutes

35


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


7. After research, put books used at the assigned table; get LC at the counter

7. Reshelf books used 6 minutes Joymarie B. Olape/ Jenefer A. Rentino/ Vivien F. Banzuelo

8. Present claim tag at the Baggage Counter; leave the library

8. Get claim tag from the client and give back his/her things

1 minute Jailynn D. Sulayao

28. Issuance of Housing Certification

1. Request Certification for PALECO, water and other purposes

1. Receive request for certification

3 minutes Liberty A. Ramirez

2. Check the client’s name in the Data Base if he/she is a beneficiary or not of the City Housing Program

3 minutes

2. Fill-up the HDD Form 08 (subject for inspection of structure in the area) and Form HDD No. 05 (Client’s Information Sheet)

- HDD Form 08 - HDD Form 05

1 hour Felipe T. Pablico/ Darius J. Ebalang

3. Update Monthly Amortization payment

3. Refer client/s to City Treasurer’s Office for payment of his/her monthly amortization

- Official Receipt 1 hour City Treasurer’s Office

4. Secure Official Receipt and submit it to the Housing Division

4. Prepare the certification - Official Receipt P 100.00 10 minutes Liberty A. Ramirez

36


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


5. Receive and sign the duplicate copy of certification for file

5. Release the requested certification

5 minutes Liberty A. Ramirez

29. Contract Signing 1. Appearance of spouses (if married) is required in signing of contract

1. Check client’s name in the Data Base if he/she is a beneficiary or not of the City Housing Project

“Bilihan ng may Pasubaling Kasunduan” (HDD Form No. 11)

None 3 minutes

2. Prepare contract of beneficiary (“Bilihan ng may Pasubaling Kasunduan” (HDD Form No. 11)

None 5 minutes

3. Submit/ endorse to CMO for concurrence of the City Administrator and the City Mayor

None CMO

4. Check the contract as to its completeness/ correctness

None

2. Prepare Notarial Fee 5. Submit to the Legal Office the prepared Contract for Notarization

P 100.00 2 hours Legal Office

3. Receive the copy of the notarized Contract from the Housing Division

6. Get the notarized copy from the City Legal Office and release the client’s copy.

5 minutes Darius J. Ebalang

37


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


30. Issuance of Certificate of Appearance

1. Fill-up request form 1. Receive the request form

- Travel Order None 5-10 minutes Doralee Ligad

2. Present the Travel Order issued by the Punong Barangay/ City Mayor or City Administrator

2. Verify travel order

Dan Itaralde/ Anthony dela Torre/ Bino Arzaga/ Florencio Guinto/ Eric Jagmany/ Bernabete Caralipio/ Rudy Cadiena

3. Verify the log book and prepare the Certificate

4. Approve request and

sign the certificate

Emil O. E. Fuertes

3. Receive the Certificate of Appearance

5. Record and release document

Doralee Ligad

31. Issuance of Certificate of Scholarship of Barangay Officials and/or their Siblings


- COMELEC Certification - Oath of Office

None 8-12 minutes Doralee Ligad

2. Present the copy of Certificate from COMELC and Oath of Office

2. Approve the request

Emil O. E. Fuertes

3. Verify documents Dan Itaralde/ Anthony dela Torre/ Bino Arzaga/ Florencio Guinto/ Eric Jagmany/ Bernabete Caralipio/ Rudy Cadiena

4. Prepare the certificate

38


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


5. Signature attesting the eligibility of the official to the program

City Administrator Atty. Agustin M. Rocamora

3. Receive the Certificate of Scholarship

6. Record and release document

Doralee Ligad

32. Drafting of Letter Request

1. Fill-up request form. 1. Receive the request form

None None 15 minutes Doralee Ligad

2. Approve the request Emil O. E. Fuertes

3. Prepare the draft letter Dan Itaralde/ Anthony dela Torre/ Bino Arzaga/ Florencio Guinto/ Eric Jagmany/ Bernabete Caralipio/ Rudy Cadiena

2. Receive the requested draft letter

4. Record and release the draft document

Doralee Ligad

33. Drafting of Barangay Resolutions/ Ordinances


- Minutes of Meeting where the requested draft resolution/ ordinance was taken up

None 2 hours Doralee Ligad

2. Present Minutes of Meeting re request draft


39


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Prepare the draft resolution or ordinance


3. Receive the draft Barangay Resolution/ Ordinance


Doralee Ligad

34. Drafting of Appointments of Barangay Officials


- Barangay Resolution endorsing the appointment of chosen constituent for the vacant position

None 10 minutes Doralee Ligad

2. Present barangay resolution endorsing the appointment of chosen barangay constituent


3. Prepare the appointment document/s


3. Receive the draft appointment


Doralee Ligad

40


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


35. Preparation of Travel Order of Barangay Officials Outside the City Jurisdiction


- Letter Invitation None 10 minutes Doralee Ligad

2. Present letter invitation from local or national government agency or accredited private institution to attend seminar, training or convention


3. Prepare the travel order Dan Itaralde/ Anthony dela Torre/ Bino Arzaga/ Florencio Guinto/ Eric Jagmany/ Bernabete Caralipio/ Rudy Cadiena

4. Approve and sign the travel order


3. Receive the travel document

5. Record and release the travel document

Doralee Ligad

Approved by:

BY AUTHORITY OF THE CITY MAYOR:

ATTY. AGUSTIN M. ROCAMORA City Administrator II

41


5.2 OFFICE OF THE CITY VICE MAYOR

Act as the Presiding Officer of the Sangguniang Panlungsod and sign all warrants drawn from the City Treasury for all expenditures for the operation of the Sangguniang Panlungsod.

Appoint all officials and employees of the SP, except those whose manner of appointment is specifically provided in the Local Government Code.

Exercise the powers and perform the duties and functions of the City Mayor in his absence or in case of temporary vacancy as provided for in the Local Government Code.

Administratively supervise the Sangguniang Panlungsod Secretariat.

Location:

3rd Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-2634

42


Table 2. Office of the City Vice Mayor

SERVICE STANDARDS

FRONTLINE SERVICES STEPS/PROCEDURES

DOCUMENTARY REQUIREMENTS

FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


ISSUANCE OF MOTORIZED TRICYCLE OPERATORS PERMIT

1. Processing of Application for New Franchise

1. Fill out the Application Form and have it duly notarized

1. Check all submitted documents

- Duly notarized application form

- ID pictures, 2x2

- Pictures of tricycle unit

- LTO OR-CR

- Barangay Certification

- Letter addressed to the City Vice Mayor

693.00 for Mayor's permit

10 minutes Hydhe Dizon

2. Submit the duly notarized application form to the Person-In-Charge

2. Inspect the tricycle units 10 minutes Federico Molina

3. Record and file

4. Approve the release of new franchise

more or less 1 week from the approval of the Sangguniang Panlungsod

Sangguniang Panlungsod

5. Forward the approved application to SP Secretariat

None 1 hour

City Councilor Henry Gadiano (SP Com. on Transportation)

2. New Franchise approved by the Sangguniang Panlungsod (SP)

1. Pay the filing fee and franchise fee at the City Treasurer's Office

1. Receive and record approved MTOP application from CTFRB

- LTO Official Receipt (original with photocopy)

10 minutes Rodelo M. Muñoz , Federico Molina, Evelyn Machado, Camila Guarino

43


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Submit the required documents

2. Issue list of requirements for issuance of certificate of franchise

- LTO Certificate of Registration (original with photocopy)

150.00 (filing fee)

10 minutes Rodelo M. Muñoz , Federico Molina, Evelyn Machado, Camila Guarino

3. Receive MTOP certificate of franchise

3. Receive and record required documents

- Latest 2x2 ID picture, 2 pcs

350.00 (franchise

fee)

10 minutes

4. Process MTOP approved application and advise the applicant to return on a specific date for the release of certificate

- Official Receipt for prescribed fees

1 week Rodelo M. Muñoz & staff

5. Release MTOP

certificate of franchise

8 minutes

3. Renewal of Franchise

1. Fill-up application form at the SP and pay the filing fee and franchise fee at the City Treasurer's Office

1. Provide application form - Official Receipt for prescribed fees



150.00 (filing fee

1 minute Rodelo M. Muñoz & staff

2. Submit accomplished form and required documents

2. Receive and record accomplished application and required documents

350.00 (franchise

fee)

10 minutes Rodelo M. Muñoz & MTOP staff

3. Process MTOP approved application and advise the applicant to return on the specific date for the release of the certificate

1 week Rodelo M. Muñoz & MTOP staff

44


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



4. Release MTOP certificate of franchise

- Validation/ Inspection/ Sticker (original with photocopy)


- Receipt of payment of supervision fee (orig. w/ photocopy)

- Latest 2x2 ID picture, 2 pcs.

- Original certificate of franchise

- Barangay Clearance (original with photocopy)

- Tricycle Operators & Drivers Associations (TODA certification) (original with photocopy)

45


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Re-Issuance of Franchise

1. Fill-up application form at the SP and pay the reprinting fee of franchise and certification fee at the City Treasurer's Office


50.00 (reprinting

fee)

1 minute Rodelo M. Muñoz & MTOP staff

2. Submit accomplished application and required documents



20.00 (certificatio

n fee)












46


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



- TODA certification (original with photocopy)

- Affidavit of Loss

5. Application for Substitution Motorcycle

1. Fill-up application form at the SP and pay the reprinting fee of franchise and certification fee at the City Treasurer's Office


50.00 reprinting of franchise

1 minute Rodelo M. Muñoz & MTOP staff

2. Submit accomplished application and required documents



20.00 certification

fee





47


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON







- Latest 2x2 ID picture, 2 pcs.



- Tricycle Operators & Drivers Asso.(TODA certification) (original with photocopy)

6. Application for Transfer of Franchise approved by the Sangguniang Panlungsod

1. Receive and record approved MTOP application from CTFRB


1,500.00, transfer fee

(sale)

10 minutes Rodelo M. Muñoz & MTOP Staff

1. Pay the prescribed fee at the City Treasurer's Office

2. Issue list of requirements for issuance of certificate of franchise


100.00, transfer fee (donation)


48


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



3. Receive and record required documents



4. Process MTOP approved application and advise the applicant to return on a specific date for the release of certificate

- Official Receipt for prescribed fees





7. Inspection of Motorized Tricycle and Validation of Franchise

1. Fill-up the inspection and validation form at the Sangguniang Panlungsod and proceed to the Motorpool Division for inspection of tricycle unit

1. Receive and record the inspection and validation form and Inspect the tricycle unit as to its road worthiness

- Previous Inspection Form

None 10 minutes Rodelo M. Muñoz/Federico Molina

2. Check the description of

the motorcycle - Previous validation form

30 minutes Federico Molina

3. Advise the clients to return to the Vice Mayor’s Office, Franchise Div. for the validation of the certificate of franchise

- Original Certificate of Franchise

2 minutes Rodelo Muñoz

4. Validate Clients certificate of franchise

- Certificate of Franchise


2. Receive the validated certificate of franchise

5. Record and release validated certificate of franchise

8 minutes

49


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


8. Provision of small infrastructures under the Bayanihan sa Barangay Program

1. Submit letter of request/proposal

1. Inspect the proposed site

Letter request from schools or barangay officials

None 1 week

Danilo Abrea/ Charlie Nalzaro and the Bayanihan Brigade of the City Vice Mayor's office

2. Arrange for site

inspection

2. If approved, prepare Program of Works (POW)

3. If approved, provide free labor counterpart until completion of the project

3. Groundbreaking ceremony. Construct the requested infrastructure thru bayanihan system.

More or less one (1) week to complete the project depending on the extent of involvement of the community

4. Spearhead the inauguration and turn over of the project

4. Inauguration and turn over of the project

9. Provision of Educational Assistance to Grade 1 to VI and 4th year students

1. Submit lists of beneficiaries (School or Teachers concerned)

1. Conduct orientation with the teachers and beneficiaries

Endorsement from teachers and approved by the City Vice Mayor

None 1 hour

Violeta Dalonos/ Jenifer Guzman

2. Personally claim monthly allowance (beneficiaries

2. Prepare final listing of beneficiaries

3. Prepare payroll for educational assistance

50


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


10. Provision of Financial Assistance

1. Submit letter or request with attachment

1. Receive and record the letter and the required attachments

- Letter request - Barangay certification - Other requirement if needed such as medical certificate

None 1 hour Hydhe Dizon/ Shirley Liwanag, Jenifer Villaflor

2. Approve and sign the

request

2. Fill out necessary documents before claiming the assistance

3. Release the cash assistance

1 week upon submission

(first come first serve basis)

Jenifer Villaflor, Shirley Liwanag

Approved by: LUCILO R. BAYRON City Vice Mayor II

51


5.3 OFFICE OF THE SANGGUNIANG PANLUNGSOD

Sangguniang Panlungsod serves as the policy-making body of the City Government. This Office performs legislative and Quasi-judicial investigation services. It holds sessions and performs business in behalf of the City Government. It keeps the records of the minutes and proceedings of the Sangguniang Panlungsod. It disseminates to all concerned the policies of the City Government in the form of Ordinances and Resolutions;

Legislative Power: Under the City Charter, the following are the general powers and duties of the Sanggunian;

a) To provide for the levy and collection of taxes in accordance with the law. b) To fix the number and salaries of officials and employees and laborers as

provided by law, rules and regulation. c) To fix schedules of fees and charges for all services rendered by the city or

any of its departments, branches or offices. d) To provide for the erection and maintenance of the public schools. e) To establish and maintain or aid the establishment and maintenance of

vocational schools and institutions of higher learning.

Exercise such other powers and perform such other duties and functions as may be prescribed by law or ordinance.

Location: 3rd Floor, City Hall, Sta. Monica.


Phone Number:

Sec. to the SP: (048) 433-6156

52


Table 3. Office of the Sangguniang Panlungsod

SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Provides Legislative Action

a. PCSD/ DENR Indorsement

1) Subdivision Submit Letter of Indorsement from the City ENRO with documentary requirements

1. Receive and record incoming communication and attach routing slip

- Letter Request - Project Proposal - Sketch Map - Barangay Resolution/ Endorsement - Locational Clearance - ECAN/ PAMB Resolution - Photocopy of Title - IEE - City ENRO Certification - Fire Indorsement/ Certification (Except Quarries) - Special Power of Attorney (if necessary) - Special Power of Attorney (if necessary)

2,000.00 15 minutes Fe D. Rabelista/ Merlinda O. Betita

2) Telecommunication 10,000.00

3) Gasoline Station 2,000.00

4) Rice/ Corn Mills 1,000.00

5) Restaurants/ Cottages 2. Routing slip for action/ instruction of the signing authority for approval or for inclusion in the agenda

1,000.00 5 minutes Samson A. Negosa (City Secretary) 6) Funeral Parlor 1,000.00

7) Ice Plant 2,000.00

8) Private Land Timber Permit (PLTP)

1,000.00

9) Live Fish/ Aqua Product

5,000.00

10) Others not herein specified

3. Include the item in the agenda

1,000.00 1 week Melo Padon/ Pedro H. Dumagan

11) Quarries 4. Record action in the plenary and indorses the item in the designated committee

5,000

For renewal shall be required to pay 50% only

30 minutes Jeanette D. Asuncion

53


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Record action in the committee and prepare committee report with corresponding resolution/ ordinance if necessary

1 to 2 weeks Anne Jessica Olbes/ Rizaldo A. Rodriguez/ Monina G. Alcantara/ Merle P. Amador/ Mateo M. Gol-lod/ Ma. Lorena J. Española/ Joel Solina/ Milagros T. Toca/ Peter H. Dumagan/ Melo B. Padon/ Sheryll Sabas/ Stenelie Grace Ebite/ Alfredo C. dela Torre

6. Include in the agenda for final action

10 minutes Melo B. Padon/ Pedro H. Dumagan

7. Review/finalize approved Resolution/Ordinance for final copy

5 days Jeanette D. Asuncion/ Anne Jessica B. Olbes/ Jocelyn A. Alfanoso

8. Final Copy forwarded to the Record Officer

4 hours Jeanette D. Asuncion

54


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


9. Sign the Final Copy 1 week to 1 month

a. City Secretary Samson A.

Negosa b. Presiding Officer/

City Vice Mayor Hon. Lucilo R.

Bayron

c. City Administrator Atty. Agustin M. Rocamora

d. City Mayor Hon. Edward S. Hagedorn

b. Exclusive Fishery Privilege

Submit Letter request with documentary requirements


New Applicant -Application Request -ECAN Cert/Board -Project Proposal -Locational Map -Sketch Plan -Barangay Resolution -Cedula - Barangay Cert. as Bonafide Resident for at least one year - If Judicial Entity, Article of Incorporation (Coop/Corp.) For Renewal-additional requirements - DTI Certification -Registration of Vessel from the City Licensing Division -Mayor’s Permit

None 15 minutes Fe D. Rabelista/ Merlinda O. Betita

2. Routing slip for action/instruction of the signing authority for approval or for inclusion in the agenda

5 minutes Samson A. Negosa (City Secretary)


1 week Melo B. Padon/ Pedro H. Dumagan

4. Record action in the plenary and indorses the item in the designated committee


55


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Record action in the committee and prepare committee report with corresponding resolution/ordinance if necessary

1 to 2 weeks Anne Jessica Olbes/ Rizaldo A. Rodriguez/ Monina G. Alcantara/ Merle P. Amador/ Mateo M. Gol-lod/ Ma. Lorena J. Española/ Joel Solina/ Milagros T. Toca/ Peter H. Dumagan/ Melo B. Padon/ Sheryll Sabas/ Stenelie Grace Ebite/ Alfredo C. dela Torre

6. Include in the agenda for final Action


7. Review /finalize approved Resolution/Ordinance for final copy




56


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


9. Sign the Final Copy

1 week to 1 month

a. City Secretary Samson A. Negosa

b. Presiding Officer/ City Vice Mayor

Hon. Lucilo R. Bayron



c. Reclassification of Land Submit letter request with documentary requirements


-Application Letter -Barangay Resolution of Indorsement -Tax Declaration (Certified by City Assessor) -Tax Clearance -Photocopy of the Title -Technical Description -Zoning Clearance -Subdivision Plan/Vicinity Map - Indorsement/ Transmittal from City Administrator/Legal Office -Picture of the property

None 15 minutes Fe D. Rabelista







57


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Record action in the committee and prepares committee report with corresponding resolution/ordinance if necessary

1 to 2 weeks Anne Jessica B. Olbes Rizaldo A. Rodriguez Monina G. Alcantara Merle P. Amador Mateo M. Gol-lod Ma. Lorena J. Española Joel Solina Milagros T. Toca Peter H. Dumagan Melo B. Padon Sheryll Sabas Stenelie Grace Ebite Alfredo C. dela Torre













58


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


d. NGO Accreditation Submit letter request with documentary requirements


-Duly accomplished Application Form -Board Resolution -SEC/Coop Certification of Registration -List of Current Officers & Members -Last Year’s Annual Accomplishment Report -Last Year’s Financial Statement -Profile Indicating purpose and objective of the organization -Copy of the Minutes of Meeting










59


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON














e. Barangay Annual/ Supplemental Budget

Submit letter/indorsement from the City Budget Officer


-Proposed Barangay Annual/Supplemental Budget -Certificate of Availability of Fund


60


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON








5. Record action in the committee and prepares committee report with corresponding resolution/ordinance if necessary


6. Include in the agenda

for final action 10 minutes Melo B. Padon/

Pedro H. Dumagan

61


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON












f. Contract of Services Submit letter/indorsement from the City Legal Officer


-Contract of Services -Endorsement from the City Legal Office




62


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON








6. Include in the agenda

for final action 10 minutes Melo B. Padon/

Pedro H. Dumagan



63


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON










g. Deed of Donation/ Sale of Property

Letter of indorsement from the City Legal with documentary requirements


- Indorsement from City Legal Office -Draft Deed of Donation/Deed of Sale -Letter of Intent -Tax Declaration -Xerox Copy TCT/OCT -Locational Map








64


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON
















65


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


h. Filing of Administrative Case against Barangay Officials

1. Submit the complainant verified complaint

1. Receive complaint and review completeness of the documents

- Verified Complaint - Affidavit of Witness - Filing Fee - Affidavit of Non-Forum Shopping - 4 copies each

2,000.00 5 minutes Fe D. Rabelista/ Melo B. Padon/ Rizaldo A. Rodriguez

2. Indicate action/instruction needed in the routing slip. Assign the complaint to the concerned staff


3. Prepare letter/ summon for the Respondent informing them about the complaint

10 minutes Rizaldo A. Rodriguez

4. Sign the Letter/Summon 5 minutes Hon. Lucilo R. Bayron (City Vice Mayor)

5. Deliver letter/summon to the respondent

2 hours Diony Illustrisimo

2. Receive the letter/summon. Submit Respondent/s answer

6. Receive answer of the respondent and attach routing slip for the action of the City Secretary

3 minutes Fe D. Rabelista/ Melo B. Padon/ Rizaldo A. Rodriguez

7. Refer to the concerned Board Secretary to prepare statement of facts of the case

1 minute Samson A. Negosa (City Secretary)

66


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


8. Prepare facts of the case 8 hours Rizaldo A. Rodriguez

9. Prepare letter/notice of scheduled preliminary conference to complainant, respondent, and for the members of the Committee of the Whole (COW) for signature of the CVM

5 minutes

10. Sign the Letter/Summon 5 minutes Hon. Lucilo R. Bayron (City Vice Mayor)

3. Receive letter/notice re preliminary conference

11. Deliver letter/notice to Complainant, respondent, and to the COW


12. Conduct preliminary conference to determine if there is possibility of amicable settlement

4 hours

67


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


a. If there is settlement, case is dismissed

Hon. Lucilo R. Bayron (City Vice Mayor) Hon. Jimmy L. Carbonell Hon. Luis M. Marcaida III

Hon. Henry A. Gadiano Hon. Vicky T. de Guzman Hon. Gregorio Q. Austria Hon. Mark David M. Hagedorn Hon. Rafaelita S. Oliveros Hon. Modesto V. Rodriguez Hon. Miguel T. Cuaderno Hon. Eleutherius L. Edualino Hon. Patrick M. Hagedorn Hon. Fernie May C. Asuncion

Complainant Respondent

b. If there is no settlement case, proceed.

13. Prepare notice to the COW on the schedule of Executive Session


68


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


14. Hold Executive Session to determine the existence of the Prima Facie Case

4 hours Hon. Lucilo R. Bayron (City Vice Mayor) Hon. Jimmy L. Carbonell Hon. Luis M. Marcaida III


Complainant Respondent

15. Prepare Order/ Resolution on whatever the findings of the COW after finding of Prima Facie.

4 hours Rizaldo A. Rodriguez

16. Prepare notice to the members of the COW to determine issues involved


69


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


17. Deliver Notice to the Members of the COW


18. Hold Executive Session, call both parties with their respective counsels, and require them to submit Memoranda



Complainant Respondent Respective Councils

70


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


19. Prepare notice to member of the COW for an executive session to hear the merits of the case


20. Deliver Letter/notice to the Member of the COW


21. Hold Executive Session to promulgate the decision



Complainant Respondent Councils

71


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


22. Draft decision of the COW

1 week Samson A. Negosa (City Secretary)/ Rizaldo A. Rodriguez

23. Record decision promulgated by the COW

1 hour Rizaldo A. Rodriguez

24. Serve decision to both parties


4. Receive decision. Submit Motion for Reconsideration

25. Receive complaint and review of completeness of the documents

Verified Motion for Reconsideration

3 minutes Fe D. Rabelista/ Melo B. Padon/ Rizaldo A. Rodriguez

26. Indicate action/instruction needed in the routing slip. Forward the appeal to the concerned staff.

1 minute

Samson A. Negosa (City Secretary)

27. Prepare letter 5 minutes Rizaldo A. Rodriguez

28. Deliver letter to opposing party

2 hours

Diony Illustrisimo

29. Review Motion for Reconsideration

2 hours

Samson A. Negosa (City Secretary)

72


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


30. Decide on the Motion for Reconsideration

4 hours


City Vice Mayor Hon. Jimmy L. Carbonell Hon. Luis m. Marcaida III

Hon. Henry a. Gadiano Hon. Vicky T. de Guzman Hon. Gregorio Q. Austria Hon. Mark David M. Hagedorn Hon. Rafaelita S. Oliveros Hon. Modesto V. Rodriguez Hon. Miguel T. Cuaderno Hon. Eleutherius L. Edualino Hon. Patrick M. Hagedorn Hon. Fernie May C. Asuncion City Councilor

31. File decision on the

Motion for Reconsideration


2. Official Records and Documents

a. Approved Resolution/Ordinances

1. Submit letter request /request form

1. Receive, record incoming communication, and attach routing slip

Letter request / Request form

For every document with at least one hundred (100) words

5 minutes Fe D. Rabelista/ Merlinda O. Betita

73


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Routing slip for action/instruction of the signing authority for approval

or fraction thereof,

typewritten (not

including the certificate and any notation) 20.00

Where the copy to be furnished is in printed form, in

whole or in part, for each page (double this fee if

there are two pages

in a sheet) 30.00

For certificate of correctness (with seal of office written on the copy or attached thereto). 40.00

5 minutes

3. Assign letter/request form for payment


2. Receive Request for payment

4. Conduct researches and retrieve documents requested

10 minutes Anne Jessica B. Olbes/ Rizaldo A. Rodriguez/ Monina G. Alcantara/ Merle P. Amador/ Mateo M. Gol-lod/ Ma. Lorena J. Española/ Joel Solina/ Milagros T. Toca/ Peter H. Dumagan/ Melo B. Padon/ Sheryll Sabas/ Stenelie Grace Ebite/ Alfredo C. dela Torre

3. Submit receipt of payment

5. Record and release outgoing documents /approved Res./Ord.


4. Accomplish Customers’ Feedback form

6. Secure signature of clients on logbook

1 minute Fe D. Rabelista/ Merlinda O. Betita

74


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


For certifying the official act of

Sangguniang Panlungsod

with certificate

and with seal 40.00

Photocopy, per page 10.00

Copy of Journal of Proceedings a. Regular Session b. Committee Meetings c. Public Hearings d. Admin Case

1. Submit letter request /request form

1. Receive, record incoming communication, and attach routing slip

Letter request / Request form

For copy/s produced by copying

machine, per page 10.00




3. Assign letter/request form to the Journal Section to retrieve documents requested

1-2 weeks Jocelyn A. Alfanoso

4. Submit copy of Journal of Proceedings to the records section for release

5 minutes Jocelyn A. Alfanoso

75


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Assign letter/request form for payment


2. Receive the document requested

6. Record and release documents requested


3. Sign the logbook

7. Secure signature of clients on logbook


b. Certificate of No Pending Case/ With Pending Case

1. Fill-up Request Form

1. Receive request form and attach routing slip

3 minutes Melo B. Padon Rizaldo A. Rodriguez



3. Assign letter/Request form to the Quasi Section

2 minutes Melo B. Padon/ Rizaldo A. Rodriguez

4. Assign Request form for payment


5. For Signature of Signing Authority


76


SERVICE STANDARD



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Receive the certificate

6. Record and release Certificate of No Pending Case/ With pending case


3. Sign the duplicate copy

7. Secure signature of clients on Certificate of No Pending Case/With Pending Case Duplicate Copy


Approved by: SAMSON A. NEGOSA Secretary to the Sangguniang Panlungsod

77


5.4 OFFICE OF THE CITY ADMINISTRATOR

It performs services and supports the activities of the Office of the City Mayor in the dissemination and implementation of the city’s governing policies, rules, and regulations.

Location: 2nd Floor, City Hall, Sta. Monica


Phone Number:

(048) 434-2695

78


Table 4. Office of the City Administrator

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Request for the Approval of the following

- Use of Mendoza Park - Use of Audio Visual

Hall - Use of City Coliseum - Use of Sports Complex - Service Bus - Borrow/ Lease Heavy

Equipments - Green Trash Bin - Grass Cutters - Technical Assistance - Filling Materials - City Band/ City Choir - Demonstration of

Products - Office Equipment

1. Submit letter request 2. Wait for the action on

the request 3. Receive acted

request and proceed to the referred concerned office

1. Receive and record incoming documents

2. Review/check incoming

documents 3. Act on the request and

refer to the concerned office

4. Record and release

outgoing documents

Letter request with necessary attachment

None

10 minutes

5-10 minutes

3 minutes

8 minutes

Mark Anthony P. Heredero Cristina A. Dacuan City Administrator Atty. Agustin M. Rocamora Mark Anthony P. Heredero/ Conchita A. Bacalso

2. Assistance to clients seeking financial/ legal assistance

1. Submit letter request 1. Receive and record incoming letter request

Letter request with necessary attachment

None 10 minutes Mark Anthony P. Heredero

2. Review/check incoming letter request

5-10 minutes Cristina A. Dacuan

2. Confer with the City Administrator

3. Act on the request and refer to the concerned office

15 - 20 minutes


79


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Receive acted request and proceed to the referred concerned office/s (if there is any)

4. Record and release outgoing letter request

5. Assist in coordinating

with the referred concerned office/s

8 minutes

15 - 20 minutes

Mark Anthony P. Heredero Cristina A. Dacuan/ Rowena B. Molina

3. Attestation of Resolutions and Ordinances approved by the Sangguniang Panlungsod

1. Sangguniang Panlungsod Secretariat to submit Resolutions and Ordinances approved by the Sangguniang Panlungsod

1. Receive, check signatories, and record the incoming Resolution or Ordinance


resolutions or ordinances

3. Review/ attest on the

veracity of the Resolution or Ordinance passed by the Sangguniang Panlungsod

4. Record and release

attested Resolutions and Ordinances to the Office of the City Mayor for his signature

Resolutions and Ordinances passed by the Sangguniang Panlungsod

None 10 minutes

5-10 minutes

10 minutes

8 minutes

Nadine M. Wakefield Cristina A. Dacuan City Administrator Atty. Agustin M. Rocamora Nadine M. Wakefield / Conchita A. Bacalso

80


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Approval of: - Purchase Request - Obligation Request - BAC Resolutions - Notice of Award - Purchase Order - Voucher - Waste Material - COA Certification - Certificate of

Emergency Purchase - Abstract of Bids - Program of Work - Application for Bond of

Bgy. Officials - Contracts - Issuances

1. Submit document with complete attachments and duly signed by the Head of Office

2. Receive the signed/

initialed document

1. Receive, check signatories and attachments, and record incoming documents


documents 3. Sign/ initial documents 4. Record and release the

document

Complete documents duly signed by the Head of concerned office

None 10 minutes

5-10 minutes

1 minute

8 minutes

Imelda C. Juaniza/ Nadine M. Wakefield Cristina A. Dacuan City Administrator Atty. Agustin M. Rocamora Imelda C. Juaniza/ Nadine M. Wakefield/ Conchita A. Bacalso

81


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Request for Endorsement to LTFRB

1. Submit Letter of Endorsement to LTFRB from the PPLTT Office together with the letter request of the client

2. Receive the signed

document

1. Receive, check all the attachments and record incoming documents


documents 3. Sign the endorsement 4. Record and release the

signed Letter of Endorsement

Letter of Endorsement to LTFRB from PPLTT Office and the letter request of the client

None 10 minutes

5-10 minutes

1 minute

8 minutes

Imelda C. Juaniza Cristina A. Dacuan City Administrator Atty. Agustin M. Rocamora Imelda C. Juaniza/ Conchita A. Bacalso

6. Attestation of Certification

1. Submit the Certification duly signed by the concerned official

1. Receive, check all the attachments and record incoming documents

Certification issued by the office

None 10 minutes

Nadine M. Wakefield

2. Review/check incoming documents

5-10 minutes

Cristina A. Dacuan

82


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Sign the endorsement

1 minute


2. Receive the signed document

4. Record and release the signed Certification

8 minutes Nadine M. Wakefield/ Conchita A. Bacalso

Approved by: ATTY. AGUSTIN M. ROCAMORA CG Department Head II

(City Administrator II)

83


5.5 OFFICE OF THE HUMAN RESOURCE MANAGEMENT OFFICER

HRMO formulates personnel policies, rules and regulations in accordance with CSC guidelines; develops a manpower plan and positive and sound recruitment program for placement of qualified applicants. It establishes a system and plan for career and personnel development programs, employee’s welfare and benefits. It has four divisions, namely:

a) Administrative and Records Division b) Human Resource Development and Training Division c) Recruitment/Selection/Appointment and Statistics Division d) Employees Welfare/ Benefits and Personnel Services Division

Location: Ground Floor, City Hall, Sta. Monica


Phone Number:

(048) 433-2766

84


Table 5. Office of the Human Resource Management Officer

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


Request for Issuance of Official Documents:

1. Certificate of Employment and Compensation

1. Proceed to the Admin. & Records Division, and fill-out the Request Form

1. Give client Request Form

10 seconds Indira B. Buado/ Helen B. Naling

2. Submit accomplished Request Form to the Admin. & Records Division

2. Receive and record accomplished request form

10 minutes Indira B. Buado/ Helen B. Naling

3. Approve the request 3 minutes Asst. CPO Lourdes P. Salonga

4. Encode, proofread, and print the certificate

15 minutes Beverly P. Del Rosario

5. Initial the certificate for signature of the Asst. CPO

2 minutes Nelly C. Solina

6. Sign the certificate 2 minutes Asst. CPO Lourdes P. Salonga

85


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Receive the certificate requested

7. Release the signed certification thru the Employees’ Welfare & Benefits Division


2. Certificate of Leave Balances

1. Proceed to the Admin. & Records Division, and fill-out the Request Form


10 seconds Indira B. Buado/ Helen B. Naling




3. Approve the request 3 minutes Asst. CPO Lourdes P. Salonga

4. Compute, encode, and print leave balances

15 minutes Mylene Atienza

5. Initial the Certificate of Leave Balances for signature of the Asst. CPO


86


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


6. Sign the certificate 2 minutes Asst. CPO Lourdes P. Salonga

3. Receive the certificate requested

7. Release the signed certification thru the Employees’ Welfare & Benefits Division

8 minutes Beverly P. Del Rosario/ Ritzel Cortez

3. Service Records 1. Proceed to the Admin. & Records Division, and fill-out the Request Form


100.00 10 seconds Indira B. Buado/ Helen B. Naling




3. Approve the request 3 minutes CPO Atty. Expedito M. Anigan

4. Prepare and print the Service Records


5. Initial the printed Service Record for signature of the CPO


87


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


6. Sign the Service Record 2 minutes CPO Atty. Expedito M. Anigan

3. Receive the Service Record requested

7. Release the signed Service Record thru the Employees’ Welfare & Benefits Division


4. Training List Attended 1. Proceed to the Admin. & Records Division and fill-out the Request Form


- Latest Certificate of Training Attended, if there is any

None 10 seconds Indira B. Buado/ Helen B. Naling





4. Print the Training Records

20 minutes Delilah Fontanilla

5. Sign the printed Training Records

2 minutes Helen C. Lim

3. Receive the Training List requested

6. Release the signed Training Records thru the Administrative Division


5. Copy of Appointment and Other Pertinent Documents

1. Proceed to the Admin. & Records Division and fill-out the Request Form



88


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON




- Approved Request Form



4. Locate from 201 Files requested documents

13 minutes Angelina E. Magbanua/ Indira B. Buado

3. Receive the Documents requested

5. Release the requested documents thru the Administrative Division


6. Authentication of Documents









4. Authenticate the documents

5 minutes Remedios D. Redoña/ Angelina E. Magbanua/ Indira B. Buado

89


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Receive the requested documents

5. Release the requested data thru the Administrative Division


7. List of Existing Vacant Positions









4. Photocopy the list of vacant positions

5 minutes Melanie M. Sabas/ Emmanuel B. Salazar

5. Sign the list 2 minutes Nelia T. Badilla

3. Receive the requested List of Vacant Positions

6. Release the requested list of vacant positions thru the Administrative Division


8. Human Resource Data and Statistics Services








90


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



4. Print the necessary data 10 minutes Melanie M. Sabas/ Emmanuel B. Salazar

5. Sign the printed data 2 minutes Nelia T. Badilla

3. Receive the requested data

6. Release the requested data thru the Administrative Division


Approved by: Atty. EXPEDITO M. ANIGAN CG Department Head II

(City Personnel Officer)

91


5.6 OFFICE OF THE CITY PLANNING AND DEVELOPMENT COORDINATOR

OCPDC formulates and sustains an integrated economic, social, physical and other development plans/programs and policies of the city; implements the City Zoning Ordinance and other related laws, rules and regulations enacted by the Sangguniang Panlungsod and the Housing and Land Use Regulatory Board. It has six (6) divisions/sections, namely:

a) Administrative Section b) Plans and Programs

Division c) Research, Evaluation

and Statistics Division d) Zoning Division e) Project Development

Division f) Geographic Information

System Division

Location: 2nd Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-2183

92


Table 6. Office of the City Planning & Development Coordinator

SERVICE STANDARDS

FRONTLINE SERVICES

STEPS/PROCEDURES DOCUMENTARY REQUIREMENTS

FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Issuance of Locational Clearance

a. for Mayor's Permit 1. Submit the application with the requirements

1. Receive and record the application with the required attachments

- Business Clearance from the Brgy. - Occupancy Permit (for new application) - Lease Contract (for new application/ if not the lot owner) - Brgy. Resolution (for new application) - Official Receipt for Zoning Fee

10 minutes Engr. Rex G. Bundac/ Engr. Edwin A. Roña/ Beatriz C. Avorque/ Engr. Learsi R. Guinto/ Policarpio A. Miguel,Jr./ Bobby T. Dagaraga

2. Review and assess the documents

2. Pay the prescribed zoning fee at the Office of the City Treasurer

3. Receive the OR and process the application

100.00 10 minutes

3. Receive the requested clearance

4. Issue the clearance

b. for Building Permit 1. Submit all the necessary requirements

1. Receive and review all submitted documents

- Certified true copies of title & tax declaration, and land tax clearance

25 minutes Engr. Rex G. Bundac/ Engr. Edwin A. Roña/ Policarpio A. Miguel,Jr./ Engr. Learsi R. Guinto/ Bobby T. Dagaraga/ Danilo SJ. Del Rosario

1. Accomplish the Zoning Conformance & Application for Locational Clearance and pay the prescribed fee

2. Process the issuance of Locational Clearance

- Consent from lot owner/ lease contract/ deed of sale/ certification from CENRO-DENR (if not lot owner)

Based on project cost

93


SERVICE STANDARDS

FRONTLINE SERVICES


FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Receive the clearance 3. Approve and release the clearance

- Building Plans, Specification, Bill of Materials/ Estimates

- Official Receipt for locational clearance

c. Consent on Merit Use 1. Fill-up the Application Form and submit all the requirements with the corresponding Lodgment Fee

1. Receive and record the application with the required attachments

- Certified true copies of title, tax declaration, and tax clearance

3,000.00 15 days to 1 month

CPDC Engr. Jovenee C. Sagun/ Engr. Rex Bundac/ Engr. Edwin A. Roña/ DCC Members/ Engr. Learsi R. Guinto

2. Review and make initial assessment on the merits of the proposed project.

- Segregation plan, building/ structure plan

3. Initiate the conduct of public/ community consultation, if necessary.

- Consent from lot owner/ lease contract/ deed of sale (if the applicant is not the lot owner)

4. Call for a meeting to deliberate and approve/deny the application

- Brgy. Resolution, NTC/ DOTC Clearance, CAAP/ATO Clearance/ Evaluation Report from DOH

94


SERVICE STANDARDS

FRONTLINE SERVICES


FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Accomplish the Certificate of Consent on Merit Use & Application for Locational Clearance, and pay the prescribed fee

5. If approved, process the issuance of Locational Clearance; if denied return the submitted documents to the applicant

- Official Receipt for prescribed fee

Based on project cost

25 minutes

3. Receive the approved clearance

6. Approve and release the clearance.

2. Printing of Maps 1. Accomplish the request form

1. Receive and record the application

- Accomplished form

Based on requested

map

1 to 2 days Ronilito S. Cases/ Vilma C. Hoseley/ Julius C. Cayabyab CPDC Engr. Jovenee C. Sagun or authorized representative

2. Approve the request form

2. Pay the map printing fee 3. Check the O.R. and process the requested map

- Official Receipt for the map printing fee

3. Receive the requested maps

4. Release and record the requested maps

Approved by: Engr. JOVENEE C. SAGUN CG Department Head II

(City Planning & Dev’t. Coordinator)

95


5.7 OFFICE OF THE CIVIL REGISTRAR

This Office is responsible for carrying out the civil registration program in the City pursuant to the Civil Registry Law, the Civil Code and other pertinent laws, rules and regulations; and implements the City Civil Registry Ordinance and other laws, rules and regulations passed by the Local City Council or Sanggunian.

Location:

Ground Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-7955

96


Table 7. Office of the City Registrar

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


Issuance of Civil Registry Documents

1. Certificate of Live Birth

- Registered on time 1. Fill-up data sheet 1. Receive and review the documents

Certificate of Marriage

10 minutes Ma. Beatriz R. Engreso

2. Prepare the certificate 15 minutes Ermie M. Panganiban

3. Record the documents for registration


4. Sign the certificate 2 minutes Madeleine G. Ordillas/ CCR Abner L. Maduro

2. Pay the corresponding certificate fee

5. Issue receipt as proof of payments

50.00 2 minutes Joe-Mari P. Torres

3. Receive the approved Certificate of Live Birth

6. Release owner's copy 8 minutes Erlito B. Delos Angeles

- Delayed Registration 1. Fill-up data sheet 1. Receive and review the documents for posting

- Certificate of Marriage - Baptismal Certificate - School Records - Immunization Record - Voter’s Affidavit

10 minutes Ma. Beatriz R. Engreso/ Madeleine G. Ordillas

97


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Record and Post the document

15 days Ermie M. Panganiban

3. Prepare the documents 30 minutes Ermie M. Panganiban

4. Check and record the document for registration


5. Sign the document 2 minutes Ma. Beatriz R. Engreso/ Madeleine G. Ordillas/ CCR Abner L. Maduro

2. Pay the corresponding certificate fee

6. Issue receipt as proof of payments


3. Receive the copy of approved Certificate of Live Birth

7. Release owner's copy 8 minutes Erlito B. Delos Angeles

2. Death Certificate 1. Submit filled-up Death Certificate Form

1. Receive and review the document

Accomplished Certificate of Death (MF 103)

10 minutes Joe-Mari P. Torres

2. Post the document (if delayed)

Affidavit (for delayed registration)

10 days Joe-Mari P. Torres

3. Record the document for registration


98


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



2. Pay burial permit fee 5. Issue burial permit 10.00 20 minutes Joe-Mari P. Torres

3. Receive the approved Death Certificate

6. Release the owner’s copy


3. Marriage License 1. Apply for issuance of Marriage License

1. Prepare the application for Marriage License

- Certificate of Live Birth


2. Record the application - Baptismal Certificate


2. Sign the prepared application form

3. Check the signatures of applicants

- School Records


4. Sign the prepared/approved application form

- Certificate of Legal Capacity

2 minutes Madeleine G. Ordillas/ CCR Abner L. Maduro

3. Pay the processing fee

5. Issue receipt for payment

- Certificate of No Marriage (CENOMAR)


6. Prepare Notice for posting


7. Post the Notice 10 days Joe-Mari P. Torres

4. Receive the Marriage License

8. Issue Marriage License - Pre-Marriage Counseling certificate


99


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Registered Certificate of Marriage

1. Submit filled-up Certificate of Marriage Form

1. Receive, review and record the documents for registration

- Accomplished Certificate of Marriage (MF 97)

None 10 minutes Marichu O. Heredero

2. Post the documents (if delayed registration)

- Affidavit (for delayed registration)

10 days Marichu O. Heredero


2. Receive the Certificate of Marriage

4. Issue the registered certificate of marriage

8 minutes Marichu O. Heredero

5. Legitimation and AUSF (Affidavit to Use the Surname of the Father pursuant to RA 9255)


1. Receive and examine the document

- Certificate of Marriage - Joint Affidavit for Legitimation - Affidavit of Acknowledgement - Certificate of No Marriage (CENOMAR)

10 minutes Ma. Beatriz R. Engreso/ Madeleine G. Ordillas

2. Post the documents 15 days Ma. Beatriz R. Engreso

3. Prepare annotation on the Certificate of Live Birth


2. Pay the corresponding processing fee

4. Issue receipt for payment

Legitimation - 200.00 AUSF – 100.00


3. Receive the annotated Certificate of Live Birth

5. Release owner’s copy 8 minutes Madeleine G. Ordillas

100


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


6. Indorse annotated Certificate of Live Birth to NSO upon request of the client

1 hour Madeleine G. Ordillas/ CCR Abner L. Maduro

4. Receive copy of annotation

7. Release copy of annotated Certificate of Live Birth

8 minutes Madeleine G. Ordillas

6. Approved Petition for Correction of Clerical Error pursuant to RA 9048

1. Submit the petition including the requirements

1. Examine the petition as to completeness of requirements and supporting documents.

- Baptismal Certificate - School Records - Marriage Certificate - Voter’s Registration Record - Passport -Valid identification cards


2. Pay the corresponding processing fee

2. Receive the petition upon payment by the petitioner of prescribed fees.

1,000.00 10 minutes Marichu O. Heredero

3. Post the Petition in a bulletin board

10 consecutive days

Marichu O. Heredero

4. Act on the petition and render a decision after the completion of the posting requirements

20 minutes CCR Abner L. Maduro

3. Receive a copy of the decision

7. Transmit a copy of the decision together with the records of the proceedings to the Office of the Civil Registrar General within 5 days

1 hr Marichu O. Heredero/ CCR Abner L. Maduro

101


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


7. Approved Petition for Change of First Name pursuant to RA 9048

1. Submit the petition including the requirements

1. Provide the list of required documents to support the petition

- Documentary Evidence to support the Petition - NBI Clearance - Police Clearance - Certificate of Employment (if employed) - Affidavit on Non-Employment (if not employed) - Affidavit of Publication from the Publisher and a Copy of the News Paper Clipping


2. Examine the petition 2 minutes Marichu O. Heredero

2. Pay the prescribed fees

3. Receive the petition upon payment of prescribed fees.

3,000.00 10 minutes Marichu O. Heredero

4. Post the petition in a bulletin board

10 consecutive days

Marichu O. Heredero

5. Publish the petition in a newspaper of general circulation

once a week for two

consecutive weeks

Marichu O. Heredero

6. Act on the petition and render a decision

5 days CCR Abner L. Maduro

3. Receive the copy of the decision

7. Transmit a copy of the decision together with the records of the proceedings to the Office of the Civil Registrar General within 5 days

1 hour Marichu O. Heredero/ CCR Abner L. Maduro

102


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


8. Authentication/ Certification of Civil Registry Documents

1. Fill-up request form 1. Receive the accomplished request form

Accomplished Request Form

10 minutes Erlito B. Delos Angeles

2. Prepare the certification 30 minutes Erlito B. Delos Angeles

3. Sign/ authenticate the documents

5 minutes Madeleine G. Ordillas/ CCR Abner L. Maduro

2. Pay the prescribed fee and receive the requested document

4. Issue receipt as proof of payment and release the document


Approved by: ABNER L. MADURO CG Department Head II

(City Civil Registrar II)

103


5.8 OFFICE OF THE CITY GENERAL SERVICES OFFICER

This Office formulates measures for consideration of the Sanggunian and provides technical assistance and support to the Mayor in carrying out measures to ensure delivery of basic services and provides adequate facilities pursuant to Section 17 of the Local Government Code of 1991 and which require general services expertise and technical support services.

Location:

PPC Land Transportation Terminal Bldg.

San Jose, Puerto Princesa City

Phone Number:

(048) 434-5228

104


Table 8. Office of the City General Services Officer

SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON Applicant/Client Service Provider

1. Issuance of Certificate of Clearance

a. Leave Application

1. Maternity Leave

2. Commutation of Accrued Leave

3. Leave application for more than 30 days

b. Travel Abroad

Submit all the requirements to the Receiving Clerk

Receive documents and check if all clearances are signed and information are correct

- Clearances from Office concerned, Accounting and Treasurer

2 minutes Cynthia H. Lao Virginia L. Hular

c. Retirement/ Resignation/ End of Term

1. Submit all the requirements and surrender all accountable properties whether serviceable or unserviceable

1. Prepare GSO clearance and check MR issued for turn-over or cancellation of MR or counter MR for signature of recipient

- Clearances from Office concerned, City Treasurer, Accounting MRs issued

10-30 minutes Cynthia H. Lao Virginia L. Hular Leonita V. Claudio

2. Affix initial upon checking on the accuracy and completeness of information

1-2 minutes Crizon A. Grande/ Joselfino S. Vicente

3. Sign clearance 1 minute City GSO Roseville P. del Rosario

105


SERVICE STANDARDS



PROCESSING TIME


2. Receive clearance and affix signature on the duplicate copy

4. Record and release clearance, duplicate copy retained for GSO file duly signed by the client

1 minute Cynthia H. Lao/ Virginia L. Hular

2. Inspection of supplies, materials, and equipment/ spareparts

1. Proceed to GSO with the supplies, materials and equipment for inspection, except construction materials (job site)

1. Conduct inspection of delivered goods and specification of items against delivery receipt

- Delivery Receipt None 30 minutes to 2 hours

Crizon A. Grande/

Dante Gapulao/ Arsenio B. Carambas

2. Countersign Delivery Receipts and approve Inspection and Acceptance Report

- Inspection and Acceptance Report Waste Materials Report

1 minute Crizon A. Grande/

Dante Gapulao/ Arsenio B. Carambas

3. Affix tagging stickers on the item for inventory and inclusion in the asset list of the City and prepare PIS and MR to end user for signature

30 minutes to 1 hour

Crizon A. Grande/ Dante Gapulao/ Arsenio B. Carambas/ Leonita V.

Claudio/ Aldrin C. Magallon/ Virginia L. Hular

2. Receive copy of DR, approved Inspection and Acceptance Report

4. Release inspected goods, delivery receipts and approved Inspection and Acceptance Report GSO – Original copy of PIS and MR

2-5 minutes Crizon A. Grande/ Dante Gapulao/ Arsenio B. Carambas

106


SERVICE STANDARDS



PROCESSING TIME


3. Facilitate Registration and Insurance of Vehicles

1. Submit vehicle documents (Supplier/ dealer)

1. Receive, check and record the documents

None 2-3 minutes Crizon Grande

2. Inspect the vehicle and stencil Engine/ Chassis number

30 minutes Crizon A. Grande

3. Accomplish application form for Insurance based on the documents received

10-20 minutes Crizon A. Grande

4. Submit application to the Government Service Insurance System for issuance of Premium Bill

- Vehicle Sales Invoice (photocopy) - Stencils (Engine and Chassis) - Application form (GSIS)

30 minutes Crizon A. Grande

5. Registration of vehicle at the LTO

A. New - Vehicle Sales Invoice - Stock Report - PNP Clearance - LTO Inspection Stencil – chassis and Engine - Insurance (GSIS)

1 hour Crizon A. Grande

107


SERVICE STANDARDS



PROCESSING TIME


2. Receive Registration of Vehicle documents

6. Release Registration, Plate Number and Sticker of Vehicle to end-user

Release renewed registration and stickers to end-user

B. Renewal - Photocopy of OR/ CR - Stencil Engine and Chassis - Emission test - LTO Inspection

Approved by: ROSEVILLE DEL ROSARIO CG Department Head II

(City General Services Officer II)

108


5.9 OFFICE OF THE CITY BUDGET OFFICER

CBO provides technical staff services to the Local Chief Executive and other local officials on budgeting and other related matters. It has three divisions/sections, namely:

a) Administrative Services Section b) Budget Review and Evaluation Division c) Budget Operation Division

Location:



Phone Number:

(048) 433-2016

109


Table 9. Office of the City Budget Officer

SERVICE STANDARD


REQUIREMENTS

FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Provision of assistance in the preparation of and or Preliminary Review Barangay Annual and Supplemental Budgets.

1. Submit duly accomplished Bgy. Budget preparation forms

1. Receive and record submitted Barangay Annual & Supplemental Budgets

- Properly filled-up Standard Local Budget Preparation Forms

None 3 minutes per barangay budget (submit & receive) One (1) day per barangay budget (review) 10 minutes per transmittal & attachments necessary

Roberto D. Herrera and Staffs

2. Prepare necessary adjustment/corrections if required by the Budget Review Division

2. Review compliance with the requirements set forth in the Local Government Code

- Signatures of barangay officials to all budget preparation forms

3. When revision is not required, the CBO forwards the reviewed Bgy. Budget to the Sangguniang Panlungsod with recommendation for approval in its regular session.

3. Recommend approval or revision/adjustments to Sangguniang Panlungsod

- Barangay Appropriation Ordinance and AIP Resolution

Acting Asst. City Budget Officer Roberto D. Herrera & City Budget Officer Regina Cantillo

110


SERVICE STANDARD


REQUIREMENTS

FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Receive the Bgy.'s copies of the CBO reviewed and SP approved Bgy. Budget

4. Release copy of SP approved Bgy. Budget

Roberto D. Herrera and Staffs

2. Request for certification on existence of available appropriation.

1. Submit prepared obligation request to expenditures duly signed/certified of appropriate, necessary, lawful & proper charges.

1. Receive, stamp, index and journalize according to approved program and released allotment per quarter.

- Certified charges/requests are necessary, lawful and proper

None 3 minutes Jerico T. Casia/ Victoria M. Sermonia and Staffs

2. Review and verify if charges are necessary, lawful and proper

Acting Asst. CBO Roberto D. Herrera and Staffs

2. Attach documents when required by CBO and Admin & Appropriation Division.

3. Require documents if found necessary by Admin. & Appropriation Division.

2 minutes Acting Asst. CBO Roberto D. Herrera & City Budget Officer Regina Cantillo

3. Follow-up submitted documents with certification of funds.

4. Certify existence of appropriation and forward the OBR's to the accounting or other departments.

1 minute City Budget Officer Regina Cantillo

Approved by: REGINA CANTILLO CG Department Head II

(City Budget Officer II)

111


5.10 OFFICE OF THE CITY ACCOUNTANT

This Office installs and maintains an Internal Audit System of the City, prepares financial statement which may be needed in policy formulation or program implementation, and apprises the City Mayor and other local government officials on the financial condition and operation of the City. It has three (3) divisions/sections, namely:

a) Administrative and Records Section b) Accounting Services Division c) Internal Control Division

Location:

Ground Floor, City Hall, Sta. Monica


Phone Number:

(048) 433-4371

112


Table 10. Office of the City Accountant

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Issuance of Certificate of Clearance a) Retirement b) Livelihood c) Service Record

1. Fill-up the request form

2. Pay the certification

fee at the Office of the City Treasurer

3. Present the

certification fee

1. Verify the latest unliquidated report of cash advance or the subsidiary ledger of General Fund/ Trust Fund and Special Education Fund or index card of the requesting client/ personnel

2. Print certificate of

clearance

- Official Receipt for Certification fee - Residence Certificate

- Position/ Item

100.00 10 minutes Marina April V. Cahilig/ Ma. Elena R. Gabinete/ Aquilino B. Cariño,Jr./ Rhodora R. Presto/ Brenda R. Cursod

3. Sign certificate of clearance, if cleared

No fee for active employee

Aida G. Dusong/ City Accountant Nanette A. Dario

4. Sign the duplicate copy and receive the certificate of clearance, if cleared

4. Issue certificate of clearance

If not cleared, require him/her to liquidate before the issuance of certification

Marina April V. Cahilig/ Ma. Elena R. Gabinete/ Aquilino B. Cariño,Jr./ Rhodora R. Presto/ Brenda R. Cursod

113


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


d) Pag-ibig Contributions, GSIS Premiums/ PhilHealth/ Multi-Purpose and Salary Loans

1. Fill-up the request form

1. Verify from employees index card and to the corresponding remittance file

2. Print certificate of

clearance

None 15 minutes Ma. Elena R. Gabinete/ Adelaida E. Dacuan

3. Sign certificate of clearance

Aida G. Dusong/ City Accountant Nanette A. Dario

2. Sign the duplicate copy and receive the certificate of clearance

4. Issue certificate of clearance

Ma. Elena R. Gabinete/ Adelaida E. Dacuan

2. Processing of claims and payment of General Fund, Trust Fund, SEF and Barangay Fund

1. Submit the claims and payments

1. Receive and record to incoming logbooks all claims and disbursements

Logbook None 10 minutes Minerva M. Jacinto

2. Verify supporting documents as to mathematical computations (Supporting documents should be proper, legal and complete.)

Disbursement Vouchers and supporting documents

30 minutes upon receipt of F/A, loans, water and electric bills, honoraria, remittances, labor payrolls, TEV and cash advances

Rosemarie T. Bacatan/ Jovita S. Gabinete/ Angeles M. Ruta/

114


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Process verified documents for indexing and approval

Jocelyn P. Salvador

4. Approve claims Aida G. Dusong/ City Accountant Nanette A. Dario

5. Release approved documents to the Office of the City Treasurer

Minerva M. Jacinto

Approved by: NANETTE A. DARIO CG Department Head II

(City Accountant II)

115


5.11 OFFICE OF THE CITY TREASURER

CTO stabilizes the finances of the City Government and its barangays; provides financial data, technical advice and/or staff support, efficient and progressive organization for fiscal administration particularly in the field of collection, custody and disbursement of funds, budgeting, local taxation, accounting and auxiliary or general services. It has six (6) divisions, namely:

a) Administrative Division b) Treasury Operations Review Division c) Cash Receipts Division d) Cash Disbursement Division e) Real Property Tax Division f) Business Tax and Fees Division

Location:

Ground Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-4696

116


Table 11. Office of the City Treasurer

SERVICE STANDARD



FEES (P)

PROCESSING TIME


1. Issuance of Community Tax Certificate

1. Secure and fill-up application form for CTC

1. Assess and approve form for issuance of CTC

- Identification Card

as per assessment

5 minutes Belen C. Larrosa/ Rosalinda C. Cabañero

2. After payment, receive the requested CTC

2. Issue CTC to taxpayers - Previous Year

Remedios B. Valencia & Staff

2. Assessment & Collection of taxes/Issuance of Official Receipts

a. Real Property Tax 1. Query/Verification at

RPT Div. 1. Verify Tax Account

Card/Encode taxpayers name/print statement of account

- Tax Declaration/ Official Receipts of previous year

Real Property Taxes

50 minutes Merla R. Villa & Staff

2. Present statement of account received from RPT Division to Cash Receipts Div. for payment of corresponding taxes

2. Issue Official Receipts as Statement of Account

- Statement of Account

5 minutes Remedios B. Valencia & Staff

3. Receive the OR and have it posted to individual cards at the RPT Division

3. Post to individual cards - Official Receipts 5 minutes Merla R. Villa & Staff

117


SERVICE STANDARD



FEES (P)

PROCESSING TIME


b. Traffic Violations 1. Present traffic citation ticket and pay the corresponding penalty

Compute , accept payment as per violation committed, and issued official receipts

- Traffic Citation Ticket

as per assessment


2. Return to the Traffic Management Office/LTO and present the OR for retrieval of vehicle

c. Transfer Tax 1. Secure tax

declaration from the City Assessor's Office

1. Compute the proper tax - Deeds of Sale/Tax Declaration

Whichever the higher x .00605


2. Pay the corresponding taxes to the Cash Receipt Division, then return to the Register of Deeds for issuance of documents requested

2. Issue Official Receipt Remedios B. Valencia & Staff

d. Certification Fees (CTO, Assessor, Engineering, Sangguniang Panlungsod)

1. Secure order of payment from the concerned department and proceed to the Cash Receipts Division

1. Accept payments based on the order of payment

- Order of Payment/Letter Request

Prescribed fees


118


SERVICE STANDARD



FEES (P)

PROCESSING TIME


2. Pay the corresponding fees

2. Issue Official Receipts

3. Proceed to the concerned department for the issuance of certification requested

e. Business Tax

(Processing of Business Permit)

1. Accomplish and submit business application forms

1. Receive and assess gross business income


10 minutes Elvira DC Carlos & staff

2. Request billing statement and pay the corresponding taxes

2. Issue/compute taxes, fees, and quarterly dues

- Zoning Clearance


3. Present official receipt for posting to individual cards

3. Post Official Receipt to individual cards and return to taxpayers

- Old Mayor's Permit/ Renewal

5 minutes

4. Submit documents to

permits and licensing division for issuance of Mayor's Permit

- Application Forms

- Official Receipts

119


SERVICE STANDARD



FEES (P)

PROCESSING TIME


3. Checking of Remittance and Deposit of Collections

1. Present Statement of Collections and have it checked by the TORU personnel

1. Review computation of remittance and post to record book

- Statement and Summary of Collection and duplicate of official receipts

10 minutes Thelma A. Doblado/ Evelyn J. Bungcayao/ Philip B. Ong

2. Submit collection to LRCO III

2. Accept cash remittance and deposit to the banks

- Deposit Slips, Cash and Check and Bank Book

10 minutes

4. Disbursement and Issuance of Checks

1. Present approved payrolls/vouchers properly signed

Pay payrolls/vouchers to claimant or issue checks

- Special Power of Attorney

15 minutes Mila P. Tan & staff

2. Receive check/cash for payment of claims


- Identification

Card

Approved by: MARIA CORAZON A. ABAYARI CG Department Head II

(City Treasurer II)

120


5.12 OFFICE OF THE CITY ASSESSOR

This Office implements the systematic assessment methods, procedures and techniques as prescribed under the Real Property Code and in accordance with the rules and regulations issued by the LGU and Department of Finance in order to ensure the equitable distribution of the realty tax burden of the property owner in the city. It has four (4) divisions, namely:

a) Administrative And Records Division b) Tax Mapping Division c) Appraisal Division d) Building and Machineries Division

Location: Ground Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-2128

121


Table 12. Office of the City Assessor

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Issuance of Tax Declaration

a. Simple Transfer Without Improvement

1. Fill-up request form 1. Receive/examine documents

1. Filled-up request form

30.00/ parcel

1 to 5 days Melendrina V. dela Cruz (Monday)/ Cecilia V. Capalla (Tuesday)/ Romeo T. Gaid (Wednesday)/ Alfred Ryan C. Sabas (Thursday)/ Janet M. Cuyno (Friday)

2. Fill-up sworn statement of true and current fair market value of real property

2. Review of assignment of City Assessor

2. Photocopy of Title

3. Pay the processing fee at the Treasurer's Office

3. Process documents 3. Tax Clearance

122


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Approve/ sign Tax Declaration

4. Certificate of Authorizing Registration (CAR)

Melendrina V. dela Cruz (Monday)/ Cecilia V. Capalla (Tuesday)/ Romeo T. Gaid (Wednesday)/ Alfred Ryan C. Sabas (Thursday)/ Janet M. Cuyno (Friday)/ Roberto M. Nalica/ Engr. Joven C. V. Baluyut/ City Assessor Engr. Filemon D. Reynoso,Jr.

4. Receive copy of Tax Declaration

5. Release owner's copy of Tax Declaration

5. BIR fees Melendrina V. dela Cruz (Monday)/ Cecilia V. Capalla (Tuesday)/ Romeo T. Gaid (Wednesday)/ Alfred Ryan C. Sabas (Thursday)/ Janet M. Cuyno (Friday)

6. Deed of Sale

7. Deed of Donation

8. Transfer Tax

9. Official Receipt for Transfer fee

123


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


b. Simple Transfer With Improvement

8 days

c. Subdivision/Consolidation:

- (1-5 parcels) without improvement

8 days

- (1-5 parcels) with improvement

10 days


13 days


20 days


20 days


25 days

- (15 - up parcels) with & without improvement

30 days or more

2. Issuance of Computerized or Photocopy of Taxmap

1. Fill-up request form 1. Receive and evaluate requests


100.00 (computerized)

2 minutes Edsel Carlos M. Davila/ Arturo M. Timbancaya/ Andross P. Del Rosario

2. Pay the corresponding fee at the Treasurer's Office

2. Research and prepare computerized map including adjacent owners

2. Tax Declaration

50.00 (photocopy)

5 minutes Edsel Carlos M. Davila/ Andross P. Del Rosario

3. Reproduce taxmap 3. Title 5 minutes Arturo M. Timbancaya

124


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Evaluate and check computerized maps

2 minutes Engr. Ma. Socorro R. Caniedo

5. Approve computerized and photocopy of tax map

2 minutes Engr. Ma. Socorro R. Caniedo

3. Receive the computerized or photocopy of tax map

6. Release the computerized or photocopy of tax map

2 minutes Edsel Carlos M. Davila

3. Issuance of Certified/Photocopy of Tax Declaration

1. Fill-up request form 1. Receive and examine the documents


60.00 per tax

declaration

2 minutes Rex Cyrus Saldevia

2. Secure tax clearance at the Land Tax Office

2. Research and verify the request

2. Tax clearance 5 minutes Rex Cyrus Saldevia

3. Pay the corresponding fee at the Treasurer's Office

3. Reproduce and certify the tax declaration

3. Official Receipt for certified copy fee


4. Review the documents 3 minutes Robert P. Oliveros

5. Approve/ sign the tax declaration

2 minutes Alma O. Romasanta

4. Receive certified/ photocopy of tax declaration

6. Record and release the documents

2 minutes Deevid Ryan Villaverde

125


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Issuance of Certifications

- Certification of No Property



60.00 per certification


- Certification of Encumbrance



2. Tax clearance 5 minutes Rex Cyrus Saldevia

- Certification of Tax Declaration & Still Existing

3. Pay the certification fee at the Treasurer's Office

3. Prepare and type the certification

3. Official Receipt for certification


4. Review the documents 1 hour Robert O. Oliveros

5. Approve/sign the certification


4. Receive the requested certification



- Certification of Total Land Holdings







2. Tax clearance 3 hours Rex Cyrus Saldevia


3. Prepare and type the certification

3. Official Receipt for certification

2 hours Rex Cyrus Saldevia

4. Review the documents 1 hour Robert O. Oliveros



126


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON





5. Issuance of Certification of No and With Improvements




1 week working days

Rex Cyrus Saldevia


2. Assign request to appraisers for ocular inspection

2. Tax clearance City Assessor Filemon D. Reynoso Jr./ Engr. Joven Ciriaco V. Baluyut


3. Conduct ocular inspection

3. Official Receipt for certification fee

Janet M. Cuyno/ Alfred Ryan C. Sabas/ Jasmin G. Abrea/ Romeo T. Gaid

4. Prepare the documents Rex Cyrus Saldevia

5. Type the certification Rex Cyrus Saldevia

6. Review the documents Alma O. Romasanta


Roberto M. Nalica/ Engr. Joven C.V. Baluyut

127


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON



8. Record and release the documents


Approved by: FILEMON D. REYNOSO, JR. CG Department Head II

City Assessor II

128


5.13 OFFICE OF THE CITY INFORMATION OFFICER

CIO provides technical assistance and support to the City Mayor; formulates measures for the consideration of the Sanggunian; develops plans and strategies and upon approval of the City Mayor implement the same; provides relevant, adequate and timely information to the city government and its residents; furnishes information and data on the city government agencies or offices as may be required by law; maintains effective liaison with various sectors of the community and is in the frontline in providing information during and in the aftermath of the manmade and natural calamities and disasters; recommends to the Sangguniang Panlungsod and advises the City Mayor on all other matters relative to public information and exercises such other duties and functions as may be prescribed by law or ordinance.

Location: Ground Floor, City Hall, Sta. Monica,


Phone Number:

(048) 434-3765

129


Table 13. Office of the City Information Officer

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Documentation/ facilitation of City Government sponsored activities

1. Fill-up the Request Form or submit a request letter

1. Provide blank request form/ receive the letter of Request

Accomplished request form/ letter of request

None 2 minutes Jamiro Javarez Elmer Guinto

2. Approve the request 3 minutes City Information Officer Alroben J. Goh

2. Confirm the status of the requested service

3. Schedule documentation Assign task (s) to the concerned staff

Notation to the request Program/ Invitation

3 minutes City Information Officer Alroben J. Goh/ designated CID personnel

4. Inform the status of the request

3 minutes Jamiro Javarez Elmer Guinto

130


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


2. Provision of press releases through electronic mail/ internet

Opening of the city government website: puertoprincesa.ph

1. Upload periodically news items to the city website

2. Send copies to the email

addresses of different media entities

None None 2 minutes Edwin Rada Maya Estiandan Amie Bonales Elmer Guinto

3. LED Ads Wall Management

Transact with the In-Charge for the uploading of the Ad

Present price quotation, furnish LED Wall Ad Contract, Certificate of Performance

Xerox copy of the official receipt, signed LED Ad Wall Contract

P 3.00 per second

10 minutes Mario Lauron Assigned Computer Uploader

Approved by: ALROBEN J. GOH CG Department Head II

(City Information Officer)

131


5.14 OFFICE OF THE CITY LEGAL OFFICER

CLO formulates measures related to legal services and provides legal assistance to the Mayor in carrying out the delivery of basic services, exercises such other powers and performs such other duties and functions in the interest of the LGU related to upholding the rule of law. It has four (4) divisions/section, namely:

a) Administrative and Records Division b) Records and Clerical Section c) Inquiry and Investigation Division d) Legal Research Division

Location: 2nd Floor, City Hall, Sta. Monica


Phone Number:

(048) 433-4370

132


Table 14. Office of the City Legal Officer

SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


1. Rendering of legal opinion

1. Submit letter-request/ referral & supporting papers, if necessary.

1. Receive and record letter-request/ referral for legal opinion.

Letter-request/ referral and attachment/s, if necessary

None 1 to 30 days Rosa Katherine J. Angeles

2. See to it that client's copy has been properly stamped "RECEIVED" bearing the date, time and signature of the Receiving Officer.

2. Check supporting papers as stated. Refer to CLO for assessment and work assignment. Advise the client date of release of the legal opinion.

Letter-request/ referral and attachment/s, if necessary

Lopel B. Zapanta

3. Conduct research and draft the legal opinion.

Acting CLO Atty. Shirley R. Daganta/ Atty. Joseph L. Pardian,Jr./ Atty. Marc P. Barone/ Aleprina A. Villarez/

4. Review, finalize and approve the legal opinion

Acting CLO Atty. Shirley R. Daganta/ Atty. Joseph L. Pardian,Jr.

133


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Secure feedback from client.

Rosa Katherine J. Angeles/ Divina O. Fernandez

3. Give feedback. Receive copy of the legal opinion

6. Record and release the approved legal opinion.

Rosa Katherine J. Angeles/ Divina O. Fernandez

2. Legal counseling or assistance

1. Seek information from the Frontline Service Officer.

1. Acknowledge the presence of the Client and know the purpose of visiting the office.

None 5 minutes Rosa Katherine J. Angeles/ Divina O. Fernandez

2. Make an appointment with the Frontline Service Officer

2. Refer to Legal Officers, Assistant City Legal Officer or City Legal Officer on a “First Come, First Serve Basis”.

5 minutes Lopel B. Zapanta

3. Provide legal counseling or assistance

30 minutes to 1 hour or as needed

Acting CLO Atty. Shirley R. Daganta/ Atty. Joseph L. Pardian,Jr./ Atty. Marc P. Barone

134


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


3. Sign the visitor's logbook before leaving the office; if possible give feedback.

4. Secure signature of client and if possible, feedback.

10 minutes Rosa Katherine J. Angeles/ Divina O. Fernandez/ Estelita T. Calilung/ Lopel B. Zapanta

3. Assistance in the preparation of legal documents (Affidavits, Deeds, Contracts, etc.)

1. Approach the Frontline Service Provider and inform her about the purpose of coming to the Office.

1. Acknowledge the client and know the purpose of his coming to the office.

30 minutes-1 hour

Rosa Katherine J. Angeles / Divina O. Fernandez

2. Provide relevant data or record.

2. Refer to Legal Officers, ACLO or CLO for work assignment.

30 minutes to 45 minutes

Lopel B. Zapanta/ Estelita T. Calilung

3. Draft legal instrument. 5 minutes Lopel B. Zapanta/ Florencio M. Fernandez,Jr./ Estelita T. Calilung/

135


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


4. Review legal instrument. 10 minutes Acting CLO Atty. Shirley R. Daganta/ Atty. Joseph L. Pardian,Jr./ Atty. Marc P. Barone

3. Receive the instrument. Give feedback.

5. Finalize the legal instrument.

10 minutes Lopel B. Zapanta/ Florencio M. Fernandez,Jr./ Estelita T. Calilung/

Approved by: Atty. SHIRLEY R. DAGANTA Assistant City Legal Officer Acting City Legal Officer

136


5.15 OFFICE OF THE CITY HEALTH OFFICER

CHO plans, organizes, directs and coordinates all functions and activities under the direction of the City Mayor of the City Health Plan, its implementation and realization. It looks after the medical and health needs of its community while promoting awareness and self-reliance. It has eight (8) divisions/sections, namely:

a) Administrative Division b) Medical Services Division c) Laboratory & X-ray Section d) Nursing Services Section e) Dental Services Section f) Environmental Sanitation &

Disease Control Section g) Nutrition Division h) Population Control Division

The City Population Management Division of the CHO plays an important role in addressing population issues and concerns with the fundamental view that the management of population concerns is a critical factor in development and that meeting the aspirations of the Filipino family to improve overall welfare is a key motivating force underlying the dynamics between population and development. It is concerned with the aim of achieving an improved quality of life for all members of the community by managing growth and distribution of population.

Location:

H. Mendoza, Puerto Princesa City

Phone Numbers:

City Health Office: (048) 434-6582

City Population Control Office: (048) 433-3397

City Health-Blood Center: (048) 434-6581

City Health Nutrition Office: (048) 433-2962/434-

6790

137


Table 15. Office of the City Health Officer

SERVICE STANDARDS



PROCESSING TIME


1. Request for Medical Consultation/ Medicines

a. General consultation 1. Secure Priority Number from the security guard on duty

1. Call the number to be served

- Family Number Identification Card (for old patient)

None 20 minutes Ma. Helene C. Palanca & staff/ CHO Dr. Juancho Monserate/ ACHO Dr. Ricardo Panganiban/ Dr. Dean Palanca/ Dr. Eunica Rina Herrera/ Dr. Mark Haggai Buenaventura / Dr. Janeth C. Reston

2. Approach admitting personnel when priority number is called for vital sign taking and give vital information and chief complaints

2. Search & locate patient's record from the files, if none, issue family number to new client/ patient. Document chief complaint, vital signs, medical history and other relevant information in the patient record.

- Growth Chart/Child Immunization Record (for old patient)

3. Proceed to Medical Officer at the Annex Building (CHO ll) to submit self for medical examination to the physician and receive prescription for medicines/lab requests

3. Bring client's record and assist client to the physician for further evaluation and assessment to complete physical examination.

138


SERVICE STANDARDS



PROCESSING TIME


4. If given with laboratory requests, proceed to laboratory section for laboratory test

4. Perform the necessary procedure: extract blood as needed or collect specimen such as stool, urine, sputum; examine the specimen submitted; and issue result

1 hour per test per patient

Jocelyn Calalin/ Lolita Moraga/ Regina Villapa/ Jennifer dela Victoria

5. Prescription (for unavailable medicines) - purchase/buy the medicines at any private pharmacy.

5. Make final diagnosis based on history and physical examination and the laboratory result.

6. Bring patient's record and proceed to CHO Main Bldg to the Dispensing Section/Pharmacy (BOTIKA)

6. Provide medical advices to client on how to take medicines and the scheduled follow-up.

- Patient's record/ITR Form for dispensing of medicines

5 minutes Ma. Helene C. Palanca

7. Approach Dispensing Nurse to get medicines prescribed and sign receipt on listed medicines received.

7. Retrieve and collect patient’s records, return them to Records Section for proper filing and reporting

Nestor Timbancaya Loida Caballero

139


SERVICE STANDARDS



PROCESSING TIME


b. Medico Legal Consultation/ Commitment to jail/ Medical Certificate (Sick leave, athletes/ Encampment/ Reinstatement/ Employment/ Appointment)

1. Proceed to Admission Section and approach admitting personnel

1. Admit client and fill-up Patient's Admission Form and take vital information regarding their complaints

- Request from PNP/NBI for jail commitment - Patient’s Admission Form - CSC Form 41

20 minutes Ma. Helene C. Palanca & staff/ CHO Dr. Juancho Monserate/ ACHO Dr. Ricardo Panganiban/ Dr. Dean Palanca/ Dr. Eunice Rina Herrera/ Dr. Mark Haggai Buenaventura / Dr. Janeth Reston

2. Give vital information/incident/chief complaints and submit for vital signs taking before proceeding to the Medical Officer at the Annex building

2. Advise the client to proceed to the physician for examination

Family Number for Sick leave and medical certificate form for athletes/schools/ agencies

140


SERVICE STANDARDS



PROCESSING TIME


2. Request for Pre-natal care

1. Secure Priority number and wait to be called. For new clients, provide personal data. For old clients, present Family Serial Number. Subject self for taking of vital signs.

1. Give Priority Number for all clients. For new clients, provide Family Serial Number. Get and fill-up/record in the ITR, Birthplan/ Booklet ni Nanay at ni Baby the client’s personal data and OB History. For old clients, get from the client her Family Number and retrieve her ITR from office files and update her Birthplan/Booklet ni Nanay at ni Baby. Get vital signs and record.

- Birthplan - Booklet ni Nanay at ni Baby - ITR - Daily Service - Logbook for Prenatal

None 10-15 minutes Ma. Dolores Mesicula & staff

2. Subject self for physical assessment and examination (Prenatal Care)

2. Conduct routine physical assessment and examination (Prenatal Care) to client. Administer Tetanus Toxoid immunization and give micronutrient supplementation. Assess client for presence of danger signs.

10-15 minutes

3. Proceed to Medical Officer and subject self for treatment/ management.

3. Refer pregnant client to Medical Officer, if there are danger signs.

5-10 minutes

141


SERVICE STANDARDS



PROCESSING TIME


4. Go back to Midwife/ Nurse and follow subsequent instructions. Retrieve Birthplan/ Booklet ni Nanay at ni Baby

4. Carry-out Medical Officer’s orders. Give proper instructions, IEC/ counseling. Advise client for return visit. Return back Birthplan/ Booklet ni Nanay at ni Baby to client.

10-15 minutes

3. Request for Immunization to:

a. Infant (0-11 months) 1. Parents/Guardian should secure priority number and wait for the number to be called. For new clients, the parents/ guardians provide infant’s data. For old clients,

present Family Serial Number and ECCD Card.

1. Provide priority number for all clients. For new clients, provide Family Serial Number. Get the infant’s data and record in ECCD Card, ITR for immunization, Immunization Card and Immunization Session Form. For old clients, get from the parents/guardians the Family Serial Number and ECCD Card. Retrieve from office files the infant’s ITR. Update infant’s ECCD Card, ITR, Immunization Card. Record infant’s data in the Immunization Session Card.

- ECCD Card (for immunization) - Immunization Card - Immunization Session Form - Referral Slip

None 10-15 Minutes Ma. Dolores Mesicula & staff

142


SERVICE STANDARDS



PROCESSING TIME


2. Wait for infant’s turn to be immunized. Submit the infant for immunization.

2. Assess and screen infant’s health status. Give immunization to eligible and unsick infants. Give vitamin A to 9 months old infants simultaneous with Anti-Measles Vaccine.

10-15 minutes

3. Bring the infant to Medical Officer

3. Refer sick infant to Medical Officer for further evaluation and management. Advise/give instructions of the infant’s next visit (if already well/ unsick.)

5-10 minutes

4. Retrieve ECCD Card and follow subsequent instructions for return visit.

4. For infants who were immunized, give health education/ counseling to the parents/guardians for management of possible side effect. Give instructions of infant’s next visit.

5-10 minutes

b. Pregnant Mother 1. Secure priority number and wait to be called

Follow procedure for pre-natal care

HMMR (Home Based Maternal Record) for old clients and Family Number

None 10-15 minutes Ma. Dolores Mesicula & staff

143


SERVICE STANDARDS



PROCESSING TIME


2. Present priority number when called and family number for old clients. For new clients provide personal data. Subject self to immunization. Retrieve back HBMR and follow subsequent instruction for return visit.

5-10 minutes Elma T. Reynoso & staff

4. Request for laboratory examination services and issuance of results

(Note: Lab Exam shall have the physician's request.)

a. BSMP (Blood Smear for Malaria Parasites)

1. Pay prescribed fees (for laboratory test requiring payments)

1. Advise client to pay corresponding fee.

- Physician's request

None 1 hour Lolita M. Moraga/ Regina R. Villapa/ Jocelyn L. Calalin/ Jennifer Dela Victoria/ Hermelita P. Garibay/ Nelia A. Jimenez/ Reynaldo Muñoz/ Gina de Guzman

b. CBC 2. Submit specimen 2. Get/accept specimen. - Official Receipt 75.00

c. Blood Typing 3. Get result. 3. Advise the client when to return to get the result.

- Specimen 30.00

d. Hemoglobin 4. Examine specimen. - Health Card (food Handlers)

30.00

e. Hematocrit 5. Record and release the result.

30.00

f. Platelet Determination 40.00

g. Bleeding/Clotting Time 40.00

144


SERVICE STANDARDS



PROCESSING TIME


h. Urinalysis/ Pregnancy Test

100.00

i. Fecalysis 40.00

j. Lipid Profile: - Cholesterol – 100.00 - HDL - 120.00 - Triglycerides – 120.00

340.00

k. Fasting Blood Sugar 100.00

l. Hepatitis B

150.00

m. Gram Stain for Sexual Transmitted Infection

30.00

n. Sputum None

o. BUN (Blood Urea Nitrogen Test)

120.00

p. Createnine Test 120.00

q. Uric Acid Determination 100.00

r. HIV-Ab Test None

s. Rapid Plasma Reagin None

t. Filaria Test None

u. Leprosy Test None

145


SERVICE STANDARDS



PROCESSING TIME


5. Request for Tetanus Toxoid

1. Proceed to NTP section

1. Carry out doctor's order TT Card 5.00 for syringe

5 minutes Mary Joy Tianchon & staff

1st dose - 1st visit 2. Conduct Health Education to patient

10 minutes

2nd dose - after 1 month 3. Give intramuscularly Tetanus Toxoid, 5 ml injection

3rd dose - after 6 months 4. Give post injection instruction

If severe: Doctor’s Order

4th dose - after one year

5th dose - after one year

If there's a wound:

Gathering of patient's history

Assessment of patient's condition

6. Request for Dental Services New:

a. Oral Examination 1. Get family number from the Dental Aide. Admission of patient by Dental Aide.

1. Issue Family Number Family Number (old patient)

10 minutes Dr. Edgar G. Villagracia & staff

2. Wait for your turn for personal data gathering and evaluation.

2. Screen and evaluate patient individually for a new one

Official Receipt

146


SERVICE STANDARDS



PROCESSING TIME


3. Prepare for oral examination, and undergo individual screening and evaluation

3. Conduct oral examination of teeth and required service:

75.00 temporary

tooth

b. Tooth Extraction

4. New patient will undergo oral examination before tooth extraction/ oral prophylaxis

- Tooth extraction

100.00 permanent

tooth

c. Oral Prophylaxis - Oral prophylaxis/ scaling 250.00 (Heavy plaque)/ 175.00 (Medium plaque)/ 150.00 (Light plaque)

30 minutes

d. Dental Filling - Dental filling 100.00 (d) 30 minutes

e. Dental Consultation and Gum treatment

- Dental examination and gum treatment

None (e)

4. Fill-up individual record of patient

5. Get prescription for medicine to Dispensing Section

5. Prescribe medicines and refer to Dispensing Section.

147


SERVICE STANDARDS



PROCESSING TIME


7. Request for Tooth Brushing Drill and Fluoridization (in different schools)

1. Provide glasses and clean water to be used in tooth brushing drill and fluoridization

1. Coordinate with school officials

Attendance in school

None 1 hour Dr. Edgar G. Villagracia & staff

2. Listen attentively to the lecture about oral dental care before the actual tooth brushing drill and fluoride mouth rinsing

2. Give lecture and demonstration on proper oral hygiene

(with follow-up monthly)

3. Distribute toothbrush with toothpaste to every pupil (Grades 1 and 11)

4. Conduct actual tooth brushing drill and fluoridization

5. Get the list of pupils who participated in the drill

8. Request of Family Planning Services (New Family Planning Acceptor)

1. Approach POPCOM Staff.

1. Interview the client.

2. Prepare Family Planning Records.

- Client Record Form (Family Planning Form) - 6 weeks post partum / shall have menstruation

None 30-45 minutes Isabelita Pelonia & staff

2. Submit self for interview and assessment.

3. Assess the client.

148


SERVICE STANDARDS



PROCESSING TIME


3. Choose preferred Family Planning Method.

4. Conduct counseling based on the chosen Family Planning Method

5. Provide the method.

6. Conduct post counseling.

4. Secure Return Visit Card for DMPA user and sign in CDLMIS Sheet.

7. Give Return Visit Card for DMPA client.

9. Request for Re-supply of Contraceptives

1. Present return visit card to POPCOM staff.

1. Get record from file None None 10 minutes Isabelita Pelonia & staff

2. Submit self for vital signs examination (blood pressure, weight, etc.).

2. Interview/ assess the client for possible complaint

3. If client fails to come back on her next scheduled date of injection, advise her to have pregnancy test or use condom as back-up method while waiting for her menstruation.

4. Help/recommend other method.

149


SERVICE STANDARDS



PROCESSING TIME


5. Release/give Family Planning supply

6. Update client record.

3. Accept necessary Family Planning Service/ contraceptive, sign logbook, and get Return Visit Card again.

7. Conduct post counseling and give Return Visit Card.

10. Request for Intra Uterine Device (IUD)

1. Approach front desk personnel

1. Interview/counsel the client

- Client Record (FP Form)

None 30 minutes Arminda Buaya

2. Submit self for necessary examination (menstruation, weight, blood pressure, etc.) and IUD insertion

2. Prepare family planning service record

- Have menstruation

3. Prepare instrument

4. Conduct physical, pelvic and internal examination before insertion of IUD, if qualified

3. Sign necessary documents

5. Provide return visit card and conduct post counseling

150


SERVICE STANDARDS



PROCESSING TIME


11. Conduct Pre-Marriage Counseling for Marriage Applicant

1. Approach the staff and present Application for Marriage

1. Interview client’s basic information (name, age, occupation, address). If the client is below 25 y/o, advise to proceed to CSWD after the session to attend Responsible Parenting Seminar

- PMC Logbook - Application for Marriage - PMC Certificate

None 1 hour and 30 minutes

Isabelita Pelonia & staff

2. Attend the actual Family Planning Counseling session.

2. Conduct actual Pre-Marriage Counseling Session.

3. Receive Pre-Marriage Certificate after attending the session

3. Release Pre-Marriage Certificate after the session

12. Request for PAPANICULAO SMEAR (PAP SMEAR) for early detection of cervical cancer

1. Approach the staff and ask about PAP smearing

1. Interview/ assess the client

- PAP Smear Record - At least 10 days after menstruation

150.00 (for private pathologist)

30 minutes Arminda Buaya

2. Submit self for physical examination

2. Physically examine the client and prepare for actual Pap Smearing

3 days no sexual contact

Arminda Buaya/ Dr. Eunice Rina Herrera

3. Examine the pelvic and collect specimen for pap smear

3. Receive the released specimen and sign in the logbook

4. Release slides to client for laboratory reading of the pathologist

151


SERVICE STANDARDS



PROCESSING TIME


4. Bring specimen to pathologist and get result on specified date of return

5. Return to POPCOM Office and present the result of Laboratory to physician

5. Refer the client to physician for further evaluation

Arminda A. Buaya/ Dra. Eunice Rina Herrera

13. Request for Resource Speaker on Family Planning Health and Nutrition Subjects

1. Approach front desk personnel and present the letter request

1. Receive and record letter request

Letter request for approval of the Department Head

None 15 minutes Isabelita Pelonia & staff

2. Ask for the availability of speaker

2. Schedule date of Resource Speaker and personnel assigned to do the job

3. Return/ call for confirmation of speaker

14. Issuance of Medico Legal/ Autopsy Examination results

For Medico-Legal:

1. Proceed to CHO Secretary to present/give the letter request

1. Receive request for medico legal examination and advise the client to proceed to Admission Section.

- Request from the authority if the case was brought to the police or from the surviving family (for autopsy exam)

80.00 (Medico Legal)

100.00 (Autopsy Report)

30 minutes CHO Secretary

152


SERVICE STANDARDS



PROCESSING TIME


2. Proceed to Admission Section for vital information.

2. Take vital information on the patient and refer to physician afterwards.

-Medico Legal Admission Form - Official Receipt

Ma. Helene C. Palanca & staff

3. Subject self for physical examination by the Physician

3. Conduct physical examination, document the findings/ recommendations on the Medico Legal Admission form, and advise the patient to bring the record to the Administrative Aide for preparation of Medico Legal document.

CHO Dr. Juancho Monserate/ ACHO Dr. Ricardo Panganiban/ Dr. Dean Palanca/ Dr. Eunice Herrera/ Dr. Mark Haggai Buenaventura/ Dr. Janeth Reston

4. Bring Medico Legal Admission Form to Admin. Division for preparation of document, then bring the document back to the physician for signature and receive the client's copy

4. Advise client to bring back the prepared Medico Legal Report to the physician for signature and secure copy.

5-10 minutes (preparation)

Vilma Abaa

153


SERVICE STANDARDS



PROCESSING TIME


For Autopsy: 1. Proceed to

Admission Section and wait for the assignment of the CHO who will conduct the autopsy.

1. CHO will assign Physician who will conduct an autopsy examination.

1-2 hours

2. Conduct autopsy examination and document the result for preparation of autopsy report

10-20 minutes (Preparation)

3. Receive the copy of the autopsy report from the Admin. Division.

3. Prepare and sign the autopsy report

15. Issuance of physically fit Certificate for Medical/ Physical Examination Result/ Dental Clearance

a. Employment b. Driver's license c. Physically/Mentally fit d. Jail Commitment e. Bond f. School Requirements g. Diagnosis

(Financial/Medical Assistance)

h. Leave of Absence

Proceed to Admin staff/Clerk for the preparation of the medical certificate after presenting the laboratory tests and present self to the physician for medical examination and signature.

Prepare medical certificate and advise client to proceed to admission for some vital signs taking before proceeding to the physician for physical examination. (a,b,c,d,e, f)

Laboratory Results (CBC, Chest X-ray, Urinalysis, Drug Test) for (a) and (b) Patient’s record (e) Bond Form (f)

70.00 (medical cert.) None (d, f, g)

10 minutes (upon handling the necessary requirement)

CHO Dr. Juancho Monserate/ ACHO Dr. Ricardo B. Panganiban/ Dr. Dean Palanca/ Dr. Eunice Rina Herrera/ Dr. Mark Haggai Buenaventura / Dr. Janeth Reston/ Vilma Abaa

154


SERVICE STANDARDS



PROCESSING TIME


For sickness: For g and h:

Proceed to Admission Section for vital information and to physician for physical examination then to Admin. Division for preparation of Medical Certificate

Take vital information and advise the patient to proceed to the physician for examination and to Admin. Division for preparation of medical certificate and advice client to return to the physician for signature.

15 minutes (upon handling the physician’s diagnosis)

Ma. Helene C. Palanca & staff

Pay the corresponding fee

i. Immunization For Immunization: - Official Receipt

Proceed to MCH Section for the record of the child (City Health Officer signs the Immunization Certificate.)

Interview client, search data needed and submit records to Admin Division for payment of Research and Certification Fee before issuance of immunization signed by the City Health Officer

- Marriage application for License (K)

70.00 (Immunization Certificate)

20 minutes CHO Dr. Juancho Monserate (immunization cert.) with the support of EPI & pre-natal section

j. Dental Clearance For Dental Clearance:

Wait for your turn for oral examination and payment of corresponding fees before the Dental Certificate will be issued

Admit client for oral examination of the dentist before issuance of Dental Certificate

30.00 (dental)

20 minutes Dr. Edgar G. Villagracia & staff

155


SERVICE STANDARDS



PROCESSING TIME


k. Health Certificate For Health Certificate:

Pay corresponding fees, secure and fill-up Health Cert./card. Proceed to Laboratory Section and submit specimen for examination/ Physician/ Disease Control section/ CHO

Check if required examinations were done; record in the logbook

270.00 (FH); 70.00 (NFH)

1 day (processing)

Chona C. Cabiguen & staff

16. Issuance of Death Certificate

1. Proceed to Admin Division and show proof of Death of the deceased person before referring to the physician

1. Check/verify proof of death/ Certificate of death or Bgy. Certificate; then refer to physician for cause of death

- Bgy. Certification or proof of death; if delayed (Affidavit of Delayed Registration & Affidavit of two Disinterested persons) - Official receipt

50.00 20 minutes (upon handling the necessary requirements)

Vilma Abaa

2. Proceed to the physician for determination of the cause of death before going back to the Admin. Division for preparation of death certificate

2. Determine cause of death to be indicated in the death certificate then advise the client to go back to Admin Division for preparation of Death Certificate before affixing her/his signature

20 minutes ACHO Dr. Ricardo B. Panganiban/ Dr. Dean Palanca/ Dr. Eunice Rina Herrera/ Dr. Mark Haggai Buenaventura / Dr. Janeth Reston

156


SERVICE STANDARDS



PROCESSING TIME


3. Bring back the prepared death certificate to the physician for signature and review of other physician before the Admin. Staff releases the copy.

3. Sign/record/release DC to client and advise to proceed to physician for signature and review of other physician; secure office file/copy.

4. Pay the corresponding fee.

17. Issuance of Certificate for Permit

a. To construct tomb at the City Cemetery

1. File application at the Admin. Division with DC

1. Interview and check if there is a DC of the deceased person for the burial lot application.

- Death Certificate (a & b) - Community Tax Certificate/cedula (a)

Rental for 5 yrs &

renewable 420.00 (3x7) 300.00 (3x5) 120.00 (2x3)

10-20 minutes Vilma Abaa

2. Proceed to City Cemetery Caretaker for the allocation and sketch of the burial lot applied for.

2. Advise the applicant to pay the corresponding fee. (If indigent: secure CSWD Certification)

- Official Receipt ACHO Dr. Ricardo B. Panganiban & Vilma Abaa/ Marilyn Tabang

157


SERVICE STANDARDS



PROCESSING TIME


3. Back to the CHO for inspection, validation and signature of the Sanitary Inspector (Disease Control Division) and for recommending approval of the Asst. City Health Officer to the City Mayor’s Office.

3. Prepare and advise the client to proceed to the City Cemetery Caretaker for the allocation and sketch of the burial lot applied for.

4. Physician and sanitation officer signs the recommendation and advise client to proceed to the Office of the City Mayor, New City Hall, for approval

5. Secure Office file/copy.

b. To open a tomb Open Tomb:

1. Present letter request with attached xerox copy of the death certificate of the deceased to be opened.

1. Check the request if the tomb is allowed to be opened by the Sanitation Inspector; prepare permit.

Letter Request with photocopy of death certificate (b)

300.00 20 minutes

2. Pay the corresponding fee.

2. Advise the client to pay for corresponding fee while preparing the permit.

158


SERVICE STANDARDS



PROCESSING TIME


3. Proceed to the Asst. City Health Officer for signature and approval.

3. Advise client to proceed to the Asst. City Health Officer for signature and approval.

4. Secure Office file/copy.

c. Permit to transfer Cadaver

1. Present Death Certificate to Admin. Staff and pay the corresponding fee while the permit is being prepared.

1. Provide the client a Request Form and advise to pay the corresponding fee while the permit is being prepared.

Death Certificate 75.00 20-30 minutes Vilma B. Abaa/ Dr. Ricardo B. Panganiban

2. Proceed to the Asst. City Health Officer for signature and approval.

2. Record/ release/ advise the client to proceed to the Asst. City Health Officer for signature and approval of the permit.

3. Secure Office file/ copy.

d. Sanitary Permit Present necessary documents/ papers and Official Receipt

Fill-up Sanitary Permit form, record in the logbook. Sign for recommending approval and have it signed by the CHO.

Official Receipt 350.00 15 minutes Fernando O. Reynoso

18. Issuance of Food Commodities for the Underweight Pre-School children and identified Underweight Pregnant for Patient who seek consultation at the CHO

Present referral from Midwife or Medical Officer, receive food commodities, and log to record book/form

Receive referral form, identify the client if underweight, give counseling, give supplementary food, and advise for monitoring and for re-issuance of food.

Seek client’s signature.

- Referral form/patient medical record - Micronutrient/ Supply consumption and counseling form

None 10 minutes Estela May Raboy/ Analiza R. Herrera & staff

159


SERVICE STANDARDS



PROCESSING TIME


19. Provisions of Other Health Related Services:

a. Counseling on proper diet & diet management (Adult & children)

Present concern to the Nutritionist-Dietitian, give pertinent data on health status and vital statistics and/ or present the diet prescription given by the doctors, if any.

Inquire patients/clients concern and conduct nutrition counseling;

None None 15-20 minutes Estela May Raboy/ Analiza R. Herrera & staff

b. Parents of UWPS Underweight pregnant

Present self to counseling on proper diet and diet management and/ Receive diet prescription from the Nutritionist-Dietician and affix signature on client Counseling Record Book/walk-in clients

Inquire patients/clients’ concern and conduct nutrition counseling

- Parents record from admission indicating underweight child or Pink card and referral from midwife

None 15-20 minutes Estela May Raboy/ Analiza R. Herrera & staff

c. Provide technical assistance

Approach staff for inquiry on the assistance or necessary documents or data needed

Provide technical assistance and record services provided and secure signature of clients

Letter None 15-20 minutes Estela May Raboy/ Analiza R. Herrera & staff

160


SERVICE STANDARDS



PROCESSING TIME


20. Provisions of Food Handler Seminar

Participants sign at the Attendance Sheet and attend the lectures

Give lectures using Visual Aids

Attendance None One day Chona C. Cabiguen & staff

21. Provisions of Services to Sanitary complaints

Fill-up sanitary complaint form and submit to the receiving clerk

Secure Mission Order from the City Health Officer to inspect the subject complaint and issue Sanitary Order/recommendation

Complaint Form None 2-5 days Chona C. Cabiguen & staff

Approved by:

JUANCHO V. MONSERATE, M.D., MMHA CG Department Head II

(City Health Officer II)

161


5.16 OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICER

CSWDO provides interventions/opportunities that will uplift the living conditions of the distressed and disadvantaged individuals, families, and group of communities and enables them to become self-reliant and actively participate in community development. It has two (2) divisions, namely:

a) Family and Community Welfare and Development Division b) Child and Youth Development Division

Location:

Ground Floor, City Hall, Sta. Monica


Phone Number:

(048) 433-6262

433-9330

434-1859

162


Table 16. Office of the City Social Welfare and Development Officer

SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


Issuance of CSWD Documents

a. Social Case Study Report 1. Submit request letter form to CSWDO

1. Receive request letter 1. Request letter None 5 minutes Fe D. Raiz/ Belinda M. Macapobre/ Teresita C. Austria/ Susan D. Dadule-Miguel/ Dolores S. Gatpandan/ Ma. Leonila C. Mojal/ Aniceta C. Pascua

2. Cooperate with the service provider and disclose important information

2. Interview client/extract information from the client to gather accurate data

2. Intake sheet 30 minutes

3. Fill-out intake sheet 30 minutes

4. Review and sign intake sheet

10 minutes

5. Prepare Social Case Study Report

1 hour

6. Review and sign Social Case Study Report

30 minutes Amelia T. Bachiller/ City SWDO Lolita C. Yulo

3. Receive Social Case Study Report and register in the logbook

7. Release/issue Social Case Study Report

10 minutes Felicidad N. Balatero

163


SERVICE STANDARDS

FRONTLINE SERVICES


FEES PROCESSING

TIME RESPONSIBLE PERSON


b. Certification of Indigency 1. Submit request letter form to CSWDO


2. Interview client using intake data sheet


3. Review and sign intake sheet

20 minutes

4. Prepare certification 1 hour

5. Review and sign certification

20 minutes Amelia T. Bachiller/City SWDO Lolita C. Yulo

2. Receive Certification and register in the logbook

6. Issue/release certification


c. Issuance of Referral Letter 1. Submit request letter form to CSWDO


2. Interview client/extract information from the client to gather accurate data


3. Fill-out intake sheet 30 minutes

4. Prepare referral letter 1 hour

164


SERVICE STANDARDS

FRONTLINE SERVICES


FEES PROCESSING

TIME RESPONSIBLE PERSON


5. Review and sign referral letter

20 minutes Amelia T. Bachiller/ City SWDO Lolita C. Yulo

2. Receive referral letter and register in the logbook

6. Issue/release referral letter


Approved by:

LOLITA C. YULO, RSW CG Department Head II

(City Social Welfare & Development Officer II)

165


5.17 OFFICE OF THE CITY AGRICULTURIST

This Office formulates measures and provides technical assistance to the City Mayor to ensure the delivery of basic agricultural services; develops plans and strategies for approval by the Mayor for implementation, particularly agricultural programs and projects which the Mayor is empowered to implement and which the Sanggunian is empowered toprovide for; and ensures that assistance and access to resources in the production and processing of agricultural and fisheries and marine products are extended to farm families and fisher folks. It has four (4) divisions/sections, namely:

a) Administrative Division b) Agricultural Extension Services Division c) Fisheries Services Section d) Home and Management Services Section

Location: 2nd Floor, City Hall, Sta. Monica,


Phone Number:

(048) 433-2106

166


Table 17. Office of the City Agriculturist

SERVICE STANDARDS

FRONTLINE SERVICES STEPS / PROCEDURES DOCUMENTARY


PROCESSING TIME


Provision of agricultural, fisheries and extension services

1. Make a letter request 1. Receive & record letter of request & inform customers of 5-10 days lead time for validation /assessment of request

Request letter/Request Form

5-10 days

Fortunata Fadrillan/ Jenny M. Cayanan/ Marianita P. Guinto

2. Review and act on the Request

Request letter/Request Form

City Agriculturist Melissa T.U. Macasaet

2. Coordinate with Agricultural Extension Worker(AEW)/Farm Development Technician(FDT)

3. Conduct validation of the request. Validation should be based in the Minimum Criteria for Validation of Agriculture and Fisheries Services Requests. Submit and prepare report to Supervisor

Request letter/ Request Form/ Validation Report Form/ Field Pass/ Travel Order

Agricultural Extension Worker (AEWs) Allan Matillano (Bacungan, Sta. Cruz)/ Eddie P. Gabo (Bagongbayan, Simpocan)/ Luningning Apdon (Binduyan, Tanabag)/ Wilfredo Ramos (Buenavista, Tagabenit)/ Lorenzo Cervancia III (Inagawan Sub, Inagawan, Kamuning)/ Marivic Beria (Irawan, Sicsican)/

167


SERVICE STANDARDS



PROCESSING TIME


Luningning Apdon (Langogan)/ Lorenzo Cervancia III (Luzviminda, Mangingisda)/ Rodrigo Valdeztamon (Manalo)/ Luningning Apdon (Maoyon, Babuyan, San Rafael, Concepcion)/ Rodrigo Valdeztamon (Maruyugon, Lucbuan)/ Ma. Gloria Zabala (N. Panggangan, Marufinas, Cabayugan)/ Jose Alvarez (Napsan)/ Raul Matillano (Salvacion, Bahile)/ Enera Tuibeo (San Miguel, San Manuel, San Pedro)/ Hipolito Murcia (Tiniguiban, Sta. Monica, Sta. Lourdes, Tagburos)/

168


SERVICE STANDARDS



PROCESSING TIME


Myrisa Beira/Lilibeth Basaya (Citywide)/ Joven Delgado/ Miguelito Cervancia (Citywide)/ Teresa Pillado (Citywide)

4. Review/Check and transmit validation report

Request letter/ Request Form/ Validation Report Form

Enera Tuibeo, Tito N. Murica, Delia Martinez

5. Act on Validation Report. Request letter/ Request Form/ Validation Report Form

AEWs/FDT (the same names listed above), City Agriculturist Melissa T.U. Macasaet

A. For Equipment Services 1. While conducting validation, brief the customer on the procedures, policies and guidelines on equipment use and on backhoe and distribute application forms.

Application for Equipment Use/ Bgy Certification/ Request/ Approved Validation Report Form Approved Guidelines on Equipment Use

AEWs (the same names listed above)

169


SERVICE STANDARDS



PROCESSING TIME


If customer is not amenable/qualified, place cancelled on request, file and defer for further action, otherwise proceed, if customer is amenable/ qualified.

1. Receive, fill up application form and affix signature/ accomplish requirements and submit

2. Receive and check complete files of application and requirements

Application for Equipment Use/Bgy Certification/ Request/Approved Validation Report Form

5-7 days

AEWs (the same names listed above

3. Prepare Job Order. Fill-up 4 copies of Job Order Form consisting of at least 5 farmers and/or 3 hectares per job order

Farm Equipment Services Job Order and Acceptance Form Application for Equipment Use/Bgy Certification/Request/Approved Validation Report Form

Enrico Juan

4. Check, review, and approve Job Order

Farm Equipment Services Job Order and Acceptance Form

Enera Tuibeo, Tito N. Murcia, Roberto C. Sebido, City Agriculturist Melissa T.U. Macasaet

170


SERVICE STANDARDS



PROCESSING TIME


5. If approved, prepare equipment for deployment.

10 working days/ Job Order under normal conditions

Enrico Juan

2. Be present at the area and accommodate the team. Provide assistance for minor repairs.

6. Conduct/ deploy equipment and operations. All work to be done stated in a job order must be accomplished within 10 working days; otherwise it will be cancelled and rescheduled.


50 lit/plow/ha ** 60 lit/harrow/ha ** 20 lit/1 hr ** (Backhoe)

Enrico Juan and AEWs (the same names listed above)

3. Sign the service acceptance form and provide feedback.

7. Secure customer feedback to determine level of satisfaction.

Customer Feedback Form/ Farm Equipment Services Job Order and Acceptance Form

AEWs (the same names listed above)

B. For Farm Inputs 1. Coordinate with Agricultural Extension Worker (AEW). Accomplish RIF.

1. Secure the request, approved validation report from the Administrative staff (Records Officer). Prepare the Requisition and Issue Form (RIF) and Farm & Fishery Input Acknowledgement Receipt Form (AR) for processing and approval.

Request/ Approved Validation Report/ RIF/ Farm & Fishery Input Acknowledgement Receipt Form

5-10 working days

AEWs (the same names listed above) Melissa T. U. Macasaet, Tito Murcia, Enera Tuibeo, Delia Martinez, Fortunata Fadrillan

171


SERVICE STANDARDS



PROCESSING TIME


2. Transmit approved RIF and the accomplished Acknowledgement Receipt Form to the Supply Custodian


Fortunata Fadrillan, Elvira Royo

2. Coordinate with AEW/Admin Staff/ Supply Custodian

3. Check availability of stocks and prepare requested inputs for withdrawal.


Elvira Royo

3. Withdraw requested inputs. Acknowledge receipt of requested inputs by affixing signature and thumb mark in the Farm & Fishery Acknowledgment Receipt (AR).

4. Release requested inputs. Approved RIF must be withdrawn by customers within 10 days upon receipt of the Supply Custodian; otherwise they will be automatically cancelled. OCA shall not be liable for the cancellation of the approved RIF.

RIF, Fishery Acknowledgment Receipt(AR)

Elvira Royo

4. Make payments for inputs received and accept Official Receipt.

5. Receive payment for non-free inputs and issue an Official Receipt. Record released inputs in the logbook.

Logbook/Official Receipt

Seedlings = Php 10.00/pc Clones = Php 15.00/pc

Elvira Royo

5. Accomplish Customer Feedback

6. Secure Customer Feedback

Feedback Form 10-15 minutes Elvira Royo

172


SERVICE STANDARDS



PROCESSING TIME


C. Providing Services for the Scanning of Mango Fruits to determine the presence of MPW

1. Fill – up request and provide 2-3 days lead time

1. Receive and record the request and forward it to the MPQCC staff for scheduling

Request 2-3 days

Jenny Cayanan, Romar Cayanan

2. Deliver the mango fruits at the Center

2. Receive mango fruits delivered at the Center at the schedule date of delivery.

Registration and Scanning Accomplishment Report/logbook

3. Sort/classify and weigh mango fruits. Fruits weighing 125 grams and above will undergo scanning, while fruits weighing below 125 grams will not undergo scanning.

300 kg per hour (estimated time for normal working conditions)

3. Make payments for weighed mangoes

4. Receive payment for weight of mango fruits received and issue official receipt

Official Receipt P1.00/kg

4. Assist in the scanning operations

5. Conduct scanning operations. If requested by the customer, re-run all MPW positive mango fruits in his presence.

Romar Cayanan

173


SERVICE STANDARDS



PROCESSING TIME


5. Receive all MPW free mango fruits. Acknowledge receipt by signing in the logbook.

6. Release all negative MPW mango fruits to the customer and issue certification but retain all MPW positive mango fruits for internal examination and proper disposal.

logbook Romar Cayanan



Feedback Form 10-15 minutes Romar Cayanan

D. For Extension Service 1. Coordinate with Agricultural Extension Worker(AEW)

1. Receive the request and approved validation report from the Administrative staff

Request/ Approved Validation Report

Fortunata Fadrillan, Romar Cayanan

2. Provide the extension services requested by the customer/citizen.

Request/ Approved Validation Report/ Field Pass Weekly Plan of Activities

AEWS (The same names listed above)

2.1. For farm visits and technical assistance;

2 hrs/visit/ customer

2.2. Extension meeting Attendance sheet Agenda Minutes of the Meeting

3-4 hrs/ meeting

174


SERVICE STANDARDS



PROCESSING TIME


2.3. Trainings and seminars

Training module/program Attendance sheet Participants Profile

1-3 days/ module



Feedback Form 10-15 minutes AEWS (The same names listed above)

* For normal weather/environmental condition ** estimated fuel requirements to be provided by applicant

Approved by: MELISSA T.U. MACASAET CG Department Head II

(City Agriculturist II)

175


5.18 OFFICE OF THE CITY VETERINARIAN

This Office serves as a channel of local government in facilitating projects and programs pertaining to animal population. It embraces the animals health division, disease prevention and control, animal dispersal program, rabies eradication drive, upgrading of animal breeds through artificial insemination and other programs assigned by the City Government. The following are the section and divisions under this office:

a) Administrative Section b) Animal Health and Diseases Control Division c) Meat Inspection Division

Location:

Malvar St., Puerto Princesa City

Phone Number:

(048) 433-6531

176


Table 18. Office of the City Veterinarian

SERVICE STANDARDS



PROCESSING TIME


1. Meat Inspection 1. Present animal/meat 1. Conduct inspections: None 10.00 Meat Inspectors:

- Anti-Mortem Inspection 10 minutes/ head Cecilia F. Haro/

Aileen B. Abante/ John B. Santiago/ Roger Z. Badenas

- Carcass Inspection 15 minutes/ head

- Post-Mortem Inspection 15 minutes/ head

- Post-Abattoir Inspection 15 minutes/ stall

2. Prepare certificate of meat inspection

Fe Nacasi

3. Sign certificate 5 minutes/ document

City Vet. Dra. Indira A. Santiago

2. Receive Meat Inspection Certificate

4. Issue certificate 5 minutes/ document

Cecilia F. Haro

2. Issuance of Animal Vaccination Certificate

1. Present animal/pet 1. Interview the client (old) Vaccination Certificate Form

None 15 minutes City Vet. Dra. Indira A. Santiago

- (Anti-Rabies Vaccination) 2. Vaccinate pet/animal (new) None 15 minutes

- (Immunization (DHLP)) 3. Prepare certificate 15 minutes Annalea Reynoso

4. Sign certificate 5 minutes City Vet. Dra. Indira A. Santiago

2. Receive certificate of vaccination

5. Issue certificate 5 minutes Annalea Reynoso

177


SERVICE STANDARDS



PROCESSING TIME

RESPONSIBLE PERSON


3. Animal Consultation, Disease Treatment and Control

Bring or report animal/pet 1. Interview the client None None 15 minutes Veterinarians:

2. Conduct necessary action

15-20 minutes Dra. Indira A. Santiago

- Treat 15 minutes

- Prescribe medicine 5 minutes

- Give instructions/prescription

5 minutes

4. Issuance of Certificate of Ownership & Release Paper of Cattle/Carabao Dispersal Program

1. Present application letter

1. Receive application letter

- Application letter - Bgy. Certificate - 2pcs 2x2 ID picture - Residence certificate

None 2 days Livestock Inspector:

2. Refer to records of availability of stocks

Naida P. Hugo

3. Investigate/Study applicants background

4. Orientation/lecture of applicants

(if qualified): 5. Prepare certificate and documents

2. Receive documents for notarization

6. Give documents to the applicant for notarization

3. Return/submit notarized documents for signing/approval of the head of office

7. Receive notarized documents

178


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


8. Sign/approve certificate/documents by the head of office


4. Receive Loan Contract Certificate

9. Issue Loan Contract Certificate

Naida P. Hugo

5. Request for home service vaccination/treatment

1. Bring or report animal/pet

1. Interview the client - None for walk-in/ phone or radio client

None 15 minutes


2. Sign home service form

2. Conduct necessary action

- Letter request

- Treat 15 minutes

- Prescribe medicine 5 minutes

- Give instructions/ prescription

5 minutes

6. Dog Impounding 1. Bring stray dogs at the pound

1. Enter to the logbook the description of dog, date and place of catching

None None 5 minutes Jamila J. Sulog

2. Cook meals and feed the impounded animals as well as bathing and maintaining the cleanliness and orderliness of the pound

2 - 3 hours

2. Owner claiming the dog impounded

3. Dog owner’s advise to secure official receipt for the payment of his/her dog

Official Receipts 200.00 Dog to be claimed within 3

days upon announcement

179


SERVICE STANDARDS



FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


7. Processing of dog specimen for rabies examination

1. Bring dog’s head placed in a plastic box frozen or with ice

1. Interview the client Laboratory record form

400.00 15 minutes Jamila J. Sulog

2. Conduct necessary action:

- Prepare three (3) glass slides, wear gloves, mask, cellophane gown, open the animal’s head and get the “Amon’s horn”

4 hours

3. Prepare brain sample for initial reading

30 minutes

4. Prepare sample for shipment

30 minutes

2. Receive the laboratory result

5. Issue the laboratory result form and have the file copy of the office signed by the client

10 minutes City Vet. Dra. Indira A. Santiago/ Jamila J. Sulog

Approved by: INDIRA A. SANTIAGO, DVM CG Department Head II

(City Veterinarian II)

180


5.19 OFFICE OF THE CITY ENVIRONMENT AND NATURAL RESOURCES OFFICER

CENRO provides technical assistance on all matters relative to the protection, conservation, maximum utilization, application of the appropriate technology and other matters pertaining to the environment and natural resources. It has six sections/divisions, namely:

a) Administrative Section b) Forest Management Services Division c) Environmental Management Services Section d) Protected Areas & Wildlife Management Services Section e) Mine & Geo-Science Management Services Section f) Land Management Services Section

Location: PPC Land Transportation Terminal Bldg.

San Jose, Puerto Princesa City

Phone Number:

(048) 434-1319

181


Table 19. Office of the City Environment and Natural Resources Officer

SERVICE STANDARD

FRONTLINE SERVICE STEPS/PROCERDURES DOCUMENTARY


PROCESSING TIME


1. Issuance of certification for extraction of sand, gravel, quarry resources and other earth materials.

1. Submit survey plan 1. Receive survey plan and determine if the application is not in conflict with any other application of the same nature. If there is no conflict, give the list of other requirements or checklist.

- Survey plan 1 hour

Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI)/ Romina Magtanong

2. Pay the different fees at the Office of the City Treasurer

2. Fill-up application form and give to the client

- Notarized Application Form

20.00 application

fee

1 hour

3. Sign and submit duly notarized application form

3. Receive and review application form duly accomplished and notarized

- Valid I.D. - Residence Certificate

15 minutes

4. Require the client to get Area Status Clearance from DENR-MGB, Regional Office

- Area Status Clearance

25.00 for PD 1856

Fee (support for UP Law Center)

182


SERVICE STANDARD



PROCESSING TIME


4. Submit Area Status Clearance, Barangay Clearance/Consent, Detailed Operational Plan, Initial Environmental Examination Report

5. Receive and review Area Status Clearance/ Barangay Clearance/ Consent, Detailed Operational Plan, Initial Environmental Examination Report/ Environmental Checklist

- Barangay clearance/ consent from lot owners/clearance from concerned agencies if the area being applied for is near public/ private structures or within government reservations/ consent from indigenous cultural minorities if within the ancestral domain.

1 day Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong

6. Conduct actual inspection (on site evaluation) of the applied area

- Detailed Operational Plan

Verification Fee of

600.00/ha. sand and gravel

1 day Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Cardelar Stevie Angel Madriñan/ David Nale/ Eliezer Abrina/ Ernesto del Barrio/ Palermo Bangloy/ Lolito Juan

183


SERVICE STANDARD



PROCESSING TIME


7. Prepare and submit field verification report

- Initial Environmental Examination Report/ Environmental, CGPP-QSF-ENR.02

6,000.00 Industrial Application & Mountain Quarry

1 day Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Cardelar Stevie Angel Madriñan/ David Nale/ Eliezer Abrina/ Ernesto del Barrio/ Palermo Bangloy/ Lolito Juan

5. Pay certification fee at the Office of the City Treasurer

8. Prepare certification - Approved survey plan

100.00 certification

fee

1 hour Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong

184


SERVICE STANDARD



PROCESSING TIME



10 minutes City ENRO Atty. Regidor B. Tulali

6. Receive approved certification

10. Record and release certification

10 minutes Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong

2. Facilitate the issuance of permit to extract and transport sand, gravel, quarry resources and other earth materials

1. Submit initial requirements

1. Receive and review the requirements

- Duly accomplished Application Form - Payment of Application Fee - Survey Plan duly approved by a Geodetic Engineer - Bgy. Resolution - Program of Work - Initial Environmental Examination

1 day

2. Prepare endorsement to ECAN Board

30 minutes

3. Review and sign endorsement to ECAN Board


2. Submit ECAN Resolution/ Certification

4. Receive ECAN Resolution/Certification and prepare endorsement to Sangguniang Panlungsod

- Zoning Clearance/ ECAN Board Resolution

30 minutes

Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong

185




FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON


5. Review and sign endorsement to City Secretary


3. Submit City Council

Resolution 6. Receive Sangguniang

Panlungsod Resolution and prepare endorsement to PCSDS

- City Council Resolution/ Endorsement

30 minutes Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong

7. Review and sign endorsement to PCSD

20 minutes

City ENRO Atty. Regidor B. Tulali

4. Submit SEP Clearance 8. Receive PCSD/SEP

Clearance and prepare endorsement to DENR

- Strategic Environmental Plan (SEP) Clearance issued by PCSDS.

30 minutes


9. Review and sign endorsement to DENR-EMB


186


SERVICE STANDARD



PROCESSING TIME


5. Submit ECC 6. Have the Permit

Form notarized

10. Fill-up Permit Form - Environmental Compliance Certificate (ECC) issued by the DENR-EMB Regional Office - DENR Certification/ Clearance from DENR-PENRO

1 hour Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Romina Magtanong 7. Return the carpeta/

dossier to the City ENRO

11. Require the applicant to secure Mayor’s Permit

10 minutes

8. Submit Mayor’s Permit

12. Submit Complete documents to City Mining Regulatory Board for Deliberation

13. Deliberate for Issuance of City Mining Regulatory Board (CMRB) Resolution requesting the Hon. City Mayor for the approval of the permit to extract and transport sand, gravel, quarry resources and other earth materials.

4 hours CMRB Members from office of the City Mayor represented by Atty. Regidor B. Tulali; DENR-PENRO;NGO representative and Assoc. of Quarry Permittees: Secretariat from City ENRO

187


SERVICE STANDARD



PROCESSING TIME


9. Present to the City Mayor the CMRB Resolution and carpeta/folder for his signature in the permit form and return to the City ENRO

14. Prepare CMRB Resolution and give the carpeta/folder to the applicant C for signature of the Hon. City Mayor in the permit form.

1 day CMRB Secretariat

10. Pay full payment of excavation/ extraction fee at the office of the City Treasurer and present OR to CENRO.

15. Advise the applicant to pay the corresponding excavation fee at the City Treasurer’s Office

- Official receipt

20,000.00/ 500 cu.m. of quarry materials excavated

1 hour


11. Receive approved permit.

16. Record and release approved permit and Delivery Receipt

20 minutes

3. Issuance of certification/endorsement as a requirement for cutting tree permit

1. Submit endorsement letter from DENR-CENRO, requesting the Office for clearance, comments and recommendation

1. Receive endorsement letter

- Endorsement letter from DENR-CENRO

10 minutes Analyn Tabora/ Alma Balcueba

2. Issue marginal note 15 minutes City ENRO Atty. Regidor B. Tulali

3. Inform the employees concerned about the marginal note of the City ENRO


188


SERVICE STANDARD



PROCESSING TIME


2. Schedule and agree for inspection

4. Agree and fix schedule 30 minutes Manuelito Ramos (Cluster I); Larry Martinez (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Cardelar Stevie Angel Madriñan/ David Nale/ Eliezer Abrina/ Ernesto del Barrio/ Palermo Bangloy/ Lolito Juan

5. Conduct actual inspection

1 day

6. Prepare and submit inspection report for request of cutting tree permit

- CGPP/QSF-ENR.07

1 day

3. Pay certification fee at the Office of the City Treasurer

7. Require the client to pay certification fee to City Treasurer’s Office

- Official Receipt 100.00 for certification

fee

15 minutes

8. Prepare certification/

endorsement 1 hour



10. Affix the official receipt at the lower part of inspection report

10 minutes Analyn Tabora/

Alma Balcueba

4. Receive approved certification

11. Record and release certification to the client

10 minutes

4. Provision / dispersal of assorted seedlings / forest tree species, including mangrove seedlings and propagules

1. Submit request letter 1. Receive and record in the logbook the request letter

- Request letter 10 minutes Analyn Tabora/ Alma Balcueba

2. Issue/give marginal note 10 minutes City ENRO Atty. Regidor B. Tulali

189


SERVICE STANDARD



PROCESSING TIME


3. Inform client/ requesting party of the status of their request regardless if approved or disapproved.

1 day

Analyn Tabora/ Alma Balcueba

2. If approved, inform the Office when to get the seedling requested.

4. If request is approved, provide seedlings to the client.

1 hour

Nursery In Charge

3. Register in the logbook

5. Record and release/ provide seedlings.

15 minutes Manuelito Ramos (Cluster I); Larry Martinez- (Cluster IV); Ronilo Liao (Cluster V) and Filomeno Duatin (Cluster VI) / Analyn Tabora

5. Issuance of Certification for operation of hotels, resorts, restaurants and other establishments (requirement for approval and issuance of Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage (CNC)

1. Submit the requirements

1. Receive and check the requirements attached in the IEE/EIA report

- Initial Environmental Examination/ Environmental Impact Assessment (IEE/EIA) Report/ Project Description

1 hour

Analyn Tabora/ Alma Balcueba

2. Pay the certification fee at the Office of the City Treasurer.

100.00 Certification

fee

190


SERVICE STANDARD



PROCESSING TIME


3. Schedule and agree when to conduct actual inspection to commercial establishments

2. Conduct inspection and evaluation of establishments.

- Official receipt

1 day Mary Ann Joylle Madriñan/ EMS Staff

3. Inform the client about the findings.

10 minutes Mary Ann Joylle Madriñan/ EMS Staff

4. Prepare and submit inspection report

1 day

Mary Ann Joylle Madriñan

5. Prepare certification 100.00 for certification

fee

1 hour

6. Review and sign certification and endorsement.


4. Receive the approved and signed certification and endorsement.

7. Record and release approved certification and endorsement.


Approved by:

ATTY. REGIDOR B. TULALI CG Department Head II

(City ENRO II)

191


5.20 OFFICE OF THE CITY ENGINEER

CED provides and accomplishes infrastructure projects and activities, public works and Engineering matters that shall develop the growth of the City of Puerto Princes. Under the Office of the City Engineer are the following divisions/sections:

a) Administrative and Records Division b) Planning, Designing and Programming Division c) Building & Public Safety & Electrical Division d) Construction and Maintenance Division e) Motorpool Division

Location:


Puerto Princesa City (Admin. Div.)

Rafols Road, Puerto Princesa City

(Motorpool Division)

Phone Number: Admin. Division: (048) 433-2354

Motorpool Division: (048) 433-0047

192


Table 20. Office of the City Engineer

SERVICES STANDARDS

FRONTLINE SERVICES STEPS/ PROCEDURES


FEES (P)

PROCESSING TIME

RESPONSIBLE PERSON APPLICANT/ CLIENT SERVICE PROVIDER

1. Issuance of National Building Code (NBC) Documents:

a. Building Permit b. Occupancy Permit c. Fencing Permit d. Temporary Service

Connection

1. Inquire and acquire needed forms

1. Discuss to the applicant/clients the requirements on the check list. Note: Secure clearances from various authorities exercising and enforcing regulatory functions affecting the project.

Checklist: - for Building Permit CGPP/QSF-CED 39 Rev. No. 01 Eff. Date July 20, 2012 (NBC Form No. B-01); - for Occupancy CGPP/QSF-CED 36 Rev. No. 01 Eff. Date July 20,2012 (NBC Form No. 2003-005-B); - for Fencing Permit CGPP/QSF-CED 61 Rev. No. 01 Eff. Date July 20,2012 (NBC Form No. 77-001-F); - for Temporary Service Connection CGPP/QSF-CED 40 Rev. No. 01 Eff. Date July 20,2012 (NBC Form No. E-03)

Based on Plans & Estimated Project Cost

15 working days (up to release of approved permit)

Thelma S. Saragoza

2. Accomplish the National Building Code (NBC) Document Form and submit all the required documents

2. Review/ evaluate duly accomplished application forms/ check the completeness of all the requirements. Note: If found incomplete or deficient, advice applicant to complete/correct or rectify.

Engr. Albert Joseph G. Garcia

193


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. Proceed to line and grade procedure, if needed

3. Conduct site inspection for the verification of submitted document and site condition. Note: If construction has already started, impose as per procedure, fines and surcharges.

NBC Form No. B-01


4. Recommend rectification, if misrepresentation is committed per observation.

5. Establish line & grade on all sides of lot based on technical description of lot title. Indicate physical & environment constraints (road widening, river/creek), access to site property, foundation encroaching public and private property.

4. Submit Structural Design requirements, if needed

6. Review/ evaluate Structural Design requirements submitted by applicant.

NBC Form No. B-01; NBC Form No. A-02

Engr. Catalino O. Magno, Jr.

194


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


5. Submit Architectural Plan, if needed

7. Review/ evaluate Architectural Plan to type/s use of occupancy (BP 344), light and ventilation. If found deficient, return with statement of error/corrections for compliance.

NBC Form No. A-01

Engr. Ricardo B. Lagrada

6. Submit Electrical Design, if needed

8. Review/ evaluate Electrical Design.

NBC Form 96002E

Engr. Alladin P. Cruz

7. Submit Mechanical Design, if needed

9. Review/ evaluate Mechanical Design.

NBC Form No. 77-001-M

Engr. Sergio P. Red, Sr.

8. Submit Sanitary/ Plumbing plans, if needed

10. Review/ evaluate Sanitary/Plumbing plans.

NBC Form No. 77-001-S

Engr. Alberto P. Jimenez, Jr.

9. Submit set plan, estimates & building specifications, if needed

11. Endorse set plan, estimates & building specifications. Prepare order of payment.

NBC Form No. 77-001-S


10. Submit requirements for assessment

12. Check completeness of documents and approval order of payment.

NBC Form No. B-16

Wilfran S. Cantillo

195


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


11. Submit documents to Chief of Processing & Enforcement

13. Receive and record documents.

Annabelle A. Medil

12. Pay corresponding assessment of building permit

14. Receive payment and issue Original Receipts.

NBC Form No. B-16; Official Receipt

Cashier City Treasurer’s Office

13. Submit documents and Official Receipts for recording

15. Record important matters pertaining to documents and Original Receipt.

Annabelle A. Medil

14. Submit documents for approval of the Building Official

16. Approve applications for building permit in compliance with the requirements provided by law.

Engr. Sergio S. Tapalla (City Engineer II)

15. Upon receipt of the building permit, render feedback on the services provided by the CED

17. Number, record and release approved building permit to applicant.

Annabelle P. Medil

2. Rental of Equipment 1. Submit approved Letter of Request for Equipment Rental

1. Receive/record approved Letter of Request for Equipment Rental

Approved Letter Request, Logbook

3 minutes Engr. Ernesto M. Miguel/ Virginia B. Vicente

2. Proceed to inspection site

2. Conduct ocular inspection, recommend needed equipment for the job

Approved Letter Request

4 hours Engr. Sergio C. Red, Sr./ Engr. Alexander S. Gualin

196


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. Ask for Contract Agreement, Statement of Account and Order of Payment.

3. Prepare Contract Agreement, Statement of Account and Order of Payment.

- Contract Agreement, Statement of Account and Order of Payment (rental Documents)

3 hours Engr. Ernesto M. Miguel/ Elinda B. Villanueva

4. Request approval of rental documents

4. Sign rental documents

- Rental Documents

5 minutes City Engineer Engr. Sergio S. Tapalla

5. Pay equipment rental 5. Receive payment and issue Official Receipt

5 minutes Collector/ Cashier

6. Attach Official Receipt to rental documents

7. Request for approval of rental documents

6. Sign rental documents

- Official Receipt Contract Agreement, Statement of Account and Order of Payment

5 minutes City Administrator Atty. Agustin M. Rocamora

8. Submit rental documents

9. Request Schedule of Equipment

7. Receive rental documents

8. Schedule the rented equipment (depends on the availability of the equipment)

Official Receipt Contract Agreement, Statement of Account and Order of Payment

3 minutes Engr. Sergio C. Red, Sr./ Engr. Alexander Gualin

10. Ask the issuance of

trip ticket.

9. Prepare trip ticket indicating the number of days for the rented equipment.

5 minutes Elinda B. Villanueva

197


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


11. Follow-up request/ trip ticket for approval

10. Approve trip ticket of the requested equipment

2 minutes Engr. Sergio C. Red, Sr.

12. Wait for the dispatch of requested equipment

11. Present approved trip ticket for fuel allocation

- Trip ticket 5 minutes Engr. Ernesto M. Miguel

13. Feedback on the requested services provided by the CED-Motorpool

12. Prepare and submit Accomplishment Report/ Summary of Equipment Rental

10 minutes Engr. Ernesto M. Miguel/ Virginia Vicente/ Engr. Sergio C. Red, Sr.

3. Issuance of Certificate of No Rental Obligation

1. Present payment voucher/ Contract Agreement.

1. Scrutinize payment voucher/Contract Agreement

- Payment Voucher/ Contract Agreement

3 minutes Engr. Ernesto M. Miguel/ Engr. Sergio C. Red, Sr.

2. Draft/edit/encode Certification

- Rental file 8 minutes Engr. Ernesto M. Miguel

3. Review and sign Certification


2. Receive payment voucher/Contract Agreement/ Certification

4. Issue certification/ return payment voucher/ Contract Agreement


2 minutes Engr. Ernesto M. Miguel

198


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


4. Issuance of Certificate of Inavailability of Equipment

1. Present payment voucher/ Contract Agreement/ Utilization Report

1. Scrutinize report/ voucher/ Contract Agreement/ Utilization Report

- Payment Voucher/ Contract Agreement - Utilization Report



- Equipment Locator - Chart File




2. Receive payment voucher/ Contract Agreement/ Certification

4. Issue Certification/ return payment voucher/ Contract Agreement



5. Issuance of Certificate of Newly Acquired Vehicle/ Equipment

1. Present Purchase Request/ Purchase Order/ Inspection and Acceptance Report/ Delivery Receipt

1. Scrutinize Purchase Request/ Purchase Order/ Inspection and Acceptance Report/ Delivery Receipt

- Purchase Request - Purchase Order - Inspection and Acceptance Report - Delivery Receipt

3 minutes Engr. Alexander S. Gualin/ Engr. Sergio C. Red, Sr.

2. Inspect test run vehicle/ equipment

2.5 hours Engr. Sergio C. Red, Sr./ Engr. Alexander S. Gualin/ A. Nangit/ Ely Ministerio

199


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. Prepare vehicle/ equipment/ Inspection Report

8 minutes Ely Ministerio


- Vehicle/ Equipment - Inspection Report



2 minutes Engr. Sergio C. Red, Sr./ Engr. Alexander S. Gualin

2. Receive Certification/ Purchase Request/ Purchase Order/ Inspection and Acceptance Report/ Delivery Receipt

6. Issue Certification/ return Purchase Request/ Purchase Order/ Inspection and Acceptance Report/ Delivery Receipt

- Purchase Request - Purchase Order - Inspection and Acceptance Report - Delivery Receipt


6. Issuance of Certification on Repair of Vehicle/ Equipment Outside Motorpool Shop

1. Present Purchase Request, Job Order outside shop

1. Scrutinize Purchase Request / Job Order from outside shop

- Purchase Request - Job Order from Outside Shop



- Job Order file 8 minutes Engr. Ernesto M. Miguel

3. Sign and review Certification


2. Receive Certification/ Purchase Request/ Job Order outside shop

4. Issue Certification/ return Purchase Request/ Job Order from outside shop

- Purchase Request - Job Order from Outside Shop


200


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


7. Issuance of Certification on Actual Inspection of Zipline

1. Present Certificate of Registration/ Application for Mayor’s Permit to operate

1. Scrutinize Certificate of Registration/ Application for Mayor’s Permit to operate

- Certificate of Registration/ Application for Mayor’s Permit to operate

3 minutes Engr. Sergio C. Red, Sr./ Engr. Alexander S. Gualin

2. Inspect and test run Zipline

8 hours

3. Prepare Zipline Inspection Report



- Zipline Inspection Report

9 minutes


2 minutes Engr. Ernesto M. Miguel/ Engr. Alexander S. Gualin/ Engr. Sergio C. Red, Sr.

2. Receive Certification/ return Certificate of Registration/ Application for Mayor’s Permit to operate

6. Issue Certification/ return Certificate of Registration/ Application for Mayor’s Permit to operate


2 minutes Engr. Sergio C. Red, Sr.

8. Issuance of Certification on Actual Inspection of Recreational Facilities

1. Present Certificate of Registration/ Application for Mayor’s Permit to operate

1. Scrutinize Certificate of Registration/ Application for Mayor’s Permit to operate


3 minutes Engr. Sergio C. Red, Sr./ Engr. Ernesto M. Miguel

2. Inspect and test run recreational facilities

4 hours

201


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. Prepare Recreational Facilities Inspection Report



- Recreational Facilities Inspection Report




2. Receive Certification/ return Certificate of Registration/ Application for Mayor’s Permit to operate

6. Issue Certification/ return Certificate of Registration/ Application for Mayor’s Permit to operate



Approved by:

Engr. SERGIO S. TAPALLA CG Department Head II (City Engineer II)

202


5.21 OFFICE OF THE CITY TOURISM OFFICER

The main functions of the City Tourism Office are: promotion and marketing of Puerto Princesa City as a tourist destination; development of tourist attractions particularly ecotourism sites and community-based sustainable tourism development; tourism statistics generation; capability-building for the tourism industry stakeholders; and regulation of all tourism-oriented and tourism-related establishments to ensure compliance to global standards including the quality of tourism facilities and services. It has the following section and divisions:

a) Administrative Services Section b) Tourism Standards and Services Division c) Promotion and Marketing Services Division d) Product Planning & Development Services Division

Location:

Puerto Princesa City Coliseum

San Pedro, Puerto Princesa City

Phone Number:

(048) 433-2983

203


Table 21. Office of the City Tourism Officer

SERVICES STANDARDS



FEES (P)

PROCESSING TIME


1. Help facilitate applicants of Tourism Oriented Establishments (TOE) and Tourism Related Establishments (TRE) in Processing Business Permit

1. Ask for requirements and other compliances

1. Issue and explain the requirements to applicant

- Application Form issued by the Business Tax Office, duly accomplished and notarized, attached all the documents required by the City Tourism Office

Resort: New applicant Registration fee:

Class AAA: P 5,000.00

Class AA: P 3,000.00

Class A: P 1,500.00 Special Interest: P 1,000.00 Supervision Fee: Class AAA: P 1,500.00

Class AA: P 1,200.00

3-5 minutes Rene Baylon

2. Accomplish and submit application form with complete required documents to the City Tourism Department

2. Assess and evaluate requirements and application form

- If corporation or partnership, copy of Articles of Incorporation/partnership & its By Laws; if single proprietorship, Business Name Certificate from DTI (Not applicable if renewal, unless there are amendments).

Mary Mae Romelyn S. Arcegono/ Nenelia S. Aguirre

204


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. If applicant’s establishment is ready for inspection, notify the CTO to conduct the inspection of the site.

3. Inspect TOEs and TREs applied for

- Latest Income Tax Return and audited financial statements for preceding year of operation and Mayor’s Permit preceding year (Not applicable for new establishments) - List of officials and employees and their respective designation: a) Managerial and b) Rank and File and Bio-Data. For alien personnel, valid visa from the Commission on Immigration and Deportation, Labor Permit from DOLE

Class A: P 1,000.00

Special Interest: P 1,000.00

New applicant Registration Fee:

30 minutes to 1 hour

Rene G. Baylon/ Mary Mae Romelyn S. Arcegono/ Nenelia S. Aguirre/ Ma. Corazon B. Timones

4. Receive the assessed and evaluated documents and application form duly signed by the chief/head of the Standard and Regulation Division, and proceed to Permits and Licensing Division Office

4. Recommend approval for business permit by affixing the signature at the application form

Deluxe Class: P 10,000.00

First Class: P 8,000.00

Standard and Budget Class: P 3,000.00

Supervision Fee: Deluxe Class: P 1,500.00

First Class: P 1,200.00

Standard Class: P 1,200.00 Economy Class and Budget Class: P 1,000.00

Ma. Corazon B. Timones

- Board Resolution designating person authorized to sign and transact business with the City Tourism Office

- Schedule of current room rates, food & beverage menu & latest brochure and fliers

205


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Inspection report submitted by the staff - Such other papers or documents as may be required by pertinent laws, rules and regulations and relevant local ordinances Resort: - Comprehensive General Liability Insurance (Validity shall be co-terminus with that of license):

AAA Resort: P 100,000.00 AA Resort: P 50,000.00 A Resort: P 20,000.00

- Signboard - Fire Fighting Facilities

- Medical Services

Tourist Inn: Registration Fee: P 2,000.00 Supervision fee: P 800.00

Pension House: Registration Fee: P 2,000.00 Supervision Fee: P 600.00

Travel Agency and Tour Operator: Supervision Fee: P 1,000.00 Tour Guide: Supervision Fee: P 1,500.00 Eco-Tourism Guide: Supervision Fee: P 300.00

206


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Registry Form/Book - Lifeguard and Security

Hotel: - Comprehensive General Liability Insurance (Validity shall be co-terminus with that of license):

Tourist Inn: - Comprehensive General Liability Insurance (Validity shall be co-terminus with that of license): See Ordinance

Tourist Transport: Annual Supervision Fee: Coaster: P 800.00 Bus: P 800.00

Mini Van: P 600.00 Tricycle: P 200.00 Boat: P 400.00 Tourism Related Establishment: Supervision Fee: P 425.00 P 375.00

Travel Agency: - List of tour guides indicating their citizenship and home address (bio-data and photo)

- List of travel representatives, sales agents or persons who are regularly engaged in soliciting and booking of passengers

207


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Surety Bond valid for one year issued by a licensed and accredited bonding company in favor of the City Government of Puerto Princesa, City Tourism office and conditioned to answer for any liabilities resulting from our incurred in the course of the travel and tour agency operations in accordance with the finding and resolutions of the City Government of Puerto Princesa

For Inbound and Outbound Operations: P500,000.00 For Inbound Operations: P200,000.00

Annual License Fee – P1,000.00

208


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Contract of lease of office space or a sworn statement that the agency is a leasee thereof. Location shall be in a commercial district easily identifiable and shall be used exclusively for the travel agency business

- Two-year projected Financial Statement to reflect among other things, a minimum working capital of P 500,000.00

- Tourist vehicles registration and plate numbers

- Performance Report on Sales Production of the preceding year.

- Tariff sheet detailing schedule of charges on all services, tour rates, validity, terms, conditions and responsibilities

209


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Qualification of Travel/Tour agency manager and permanent staff.

TREs/Internet Café/Restaurant: - Sanitary Permit (City Health Office)

- Services and Rate Schedules

- Menu Schedule and Rates

- Signboard

- Firefighting Facilities

- OR and CR of the vehicle

- Driver’s License (Xerox copy)

- Contract of Lease of office space/garage or a sworn statement that the agency is a leasee thereof. Location shall be in a commercial district easily identifiable and shall be used exclusively for the travel agency business.

210


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Tariff sheet detailing schedule of charges on all transport rates and other services with validity, terms, conditions and responsibilities

- Trash Can/Fire Extinguisher/First Aid Kit

- Inspection of Transport Units by the City Tourism Office

Motorized Banca: - Xerox copy of Certificate of Registration from MARINA

- Bio-data of Boatmen and helper/s with ID picture

- Certificate of Training to operate a Motorized Banca from PNP Maritime/

MARINA

- Medicine Kit

- Fire Extinguisher Certified by the Bureau of Fire Protection

211


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Uniform of Boatmen and Helper as prescribed by the organization and the City Tourism Office

- New Life Vest that corresponds to the number of passengers allowed by MARINA

- Newly painted/ maintained


Tricycle: - Certificate of Registration/ OR from LTO


212


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Good lighting condition (Stop/Signal/ Head Lights)

- Good Break and Tire Condition

- Certificate of Training from the City Tourism Office as Frontliner (photocopy)

- Trash Can

- Uniform and Identification Card (photocopy)

- Newly Painted/ Well Maintained

- Certificate of Franchise (Xerox)

Souvenir Shop: Price List of Products

Tour Guide: - Proof of passing a seminar on Basic Tour Guiding (local or national)

- Latest Income Tax

213


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


- Police Clearance (including Barangay, Judge, and Fiscal Clearance)

- NBI Clearance

- 1 piece 2”x2” colored picture (new applicant only)

2. Reception/ Guest Assistance

1. Submit letter of request

1. Receive and record the letter request

Letter of request indicating its purpose

None 30 seconds Margarita D. Guinocan/ Rosemarie N. Austria

2. Classify needs of guests:

a. Airport

30 seconds

b. Tour Assistance 30 seconds

c. Briefing / Orientation 1 hour

3. Endorse to Section-In-Charge

5 minutes CTO Rebecca V. Labit

2. Coordinate with City Tourism Office regarding the status of request

4. Assign staff to do the job 5 minutes Doris G. Suelo

214


SERVICES STANDARDS



FEES (P)

PROCESSING TIME


3. Complaints of TOEs and TREs

1. Submit complaint to the City Tourism Office thru: a. Paper and pencil b. E-mail (internet) c. Complaint Form

1. Receive letter of complaint

Letter of complaint None 30 seconds Margarita D. Guinocan/ Rosemarie N. Austria

2. Record complaints 1 minute

3. Analyze the merits of complaint

5 minutes Ma. Corazon B. Timones/ Nenelia S. Aguirre

2. Receive notice of action to be taken on the complaints from the City Tourism Office

4. Give due notice to concern person, make verification and investigation thru the following: a. Letter b. E-mail (internet) c. Send letter of

invitation to come to office for query

d. Site investigation if need arises

6-8 hours Ma. Corazon B. Timones

Approved by: REBECCA V. LABIT CG Department Head II

(City Tourism Officer)

215


6 PERFORMANCE PLEDGE and FEEDBACK AND REDRESS

MECHANISMS

PERFORMANCE PLEDGE

EEE nsure equal treatment of clients regardless of gender, religion or socio-

economic class.

SSS erve efficiently with utmost courtesy from Monday to Friday at 8:00

AM to 5:00 PM wearing prescribed uniform and Identification Cards,

without noon break. We will not entertain fixers.

HHH ear and act immediately on complaints within the day and provide

complaint and assistance desk to take immediate corrective measures.

All these we pledge, BECAUSE YOU DESERVE QUALITY SERVICE.

WE, the officials and employees of the

CITY GOVERNMENT OF PUERTO PRINCESA

in compliance with RA 9485 (Anti-Red Tape Law) do hereby

commit to deliver quality public service

as promised in the Citizens’ Charter.

Specifically, we will:

FEEDBACK AND REDRESS

MECHANISMS

WE would like to know how we have served you. Please do the

following:

1. Accomplish our Customer’s Feedback Form and give to our

Complaint and Assistance Desk Officer of the Day.

2. Talk to our Complaint and Assistance Desk Officer of the Day for

assistance.

If you are not satisfied with our service or have experienced some

form of discrimination or unfair treatment, kindly refer your complaints,

written or verbal to our Complaint and Assistance Desk Officer of the

Day who shall immediately attend to your complaints.

216


7 ANNEXES

217


Annex 1. Executive Order No. 011, s.2009. An Order Mandating the Establishment of Citizens’ Charter for the City Government of Puerto Princesa and Creating the Steering Committee and Task Force for the Purpose

Republic of the Philippines City Government of Puerto Princesa

OFFICE OF THE CITY MAYOR New City Hall, Sta. Monica, Puerto Princesa City

EXECUTIVE ORDER NO. 011 Series of 2009

AN ORDER MANDATING THE ESTABLISHMENT OF CITIZENS’ CHARTER FOR THE CITY

GOVERNMENT OF PUERTO PRINCESA AND CREATING THE STEERING COMMITTEE AND

TASK FORCE FOR THE PURPOSE

WHEREAS, the Anti-Red Tape Act of 2007 otherwise known as Republic Act No. 9485

declared the policy of the State to promote integrity, accountability, proper management of

public affairs and public property as well as to establish effective practices aimed at the

prevention of graft and corruption in government.

WHEREAS, in accordance with this policy, local government units have been mandated by

R.A. 9485 to set up service standards to be known as the Citizens’ Charter in the form of

information billboards which should be posted at the main entrance of offices or at the

most conspicuous place, or in the form of published materials written either in English,

Filipino, or in the local dialect.

WHEREAS, the leadership advocates the promotion of good local governance through clear,

transparent, accountable and responsive public service delivery, which is also espoused by

R. A. 9485.

WHEREAS, the leadership is aware of the benefits that implementation of a Citizens’ Charter

brought about to other LGUs and their constituents such as less cost of public service

delivery, reduced vulnerability to graft and corruption, availability of feedback mechanism,

existence of basis for assessing the performance of the local government and staff, as well

as customer satisfaction, equal treatment of customers, availability of complaints and

redress mechanism, and opening of opportunity for people participation on service

improvement, among others.

218


WHEREAS, it is the leadership’s desire for the City Government of Puerto Princesa and its

constituents, to reap the same benefits as mentioned above through the establishment of

its own Citizens’ Charter.

NOW THEREFORE, by virtue of the powers vested upon me as the local chief executive (LCE)

of the City Government of Puerto Princesa, I hereby order the following:

Section 1. Establishment of a Citizens’ Charter for the City Government of Puerto

Princesa. The local government of the City Government of Puerto Princesa shall establish an

official document, a service standard, or a pledge, that communicates, in simple terms,

information on the services that it provides to its constituents. The said document shall

describe the step-by-step procedures for availing a particular service, and the guaranteed

performance level that the constituents may expect for that service, and shall include the

following information:

a. Vision and mission of the City Government of Puerto Princesa;

b. Identification of the frontline services offered, and the recipients of such

services;

c. The step-by-step procedure to obtain a particular service;

d. The officer or employee responsible for each step;

e. The maximum time to conclude the process;

f. Document/s to be presented by the client, with a clear indication of the

relevancy of said document/s;

g. The amount of fees, if necessary;

h. The procedure for filing complaints in relation to requests and applications,

including the names and contact details of the officials/channels to approach

for redress;

i. Allowable period for extension due to unusual circumstances; i.e. unforeseen

events beyond the control of concerned government office or agency; and

j. Feedback mechanisms, contact numbers to call and/or persons to approach

for recommendations, inquiries, suggestions, as well as complaints.

Section 2. Creation of the Steering Committee on the Citizens’ Charter Initiative. A

Steering Committee on the Citizen’s Charter initiative shall be created to serve as primary

advisory body to the local chief executive in the overall direction and supervision of the

Citizens’ Charter initiative. The Steering Committee shall be composed of the following:

a. The City Mayor, who shall act as the Committee Chairperson;

b. The City Vice Mayor;

c. Chairperson of the Committee on Trade and Industry, of the Sangguniang

Panlungsod;

d. All Department Heads;

e. President of Puerto Princesa City Government Employees’ Association; and

219


f. The Head of the Task Force on Citizens’ Charter Preparation, as ex officio

member.

Section 3. Terms of Reference for the Steering Committee. The Steering Committee shall

perform the following functions:

a. Act as the LCE’s advisory council in the overall direction and supervision of

the Citizens’ Charter initiative’s implementation;

b. Assist the LCE in setting the goals and objectives of the Citizens’ Charter

initiative;

c. Assist the LCE in the review and refinement of the Citizens’ Charter;

d. Lead in advocating and lobbying for the institutionalization of the Citizens’

Charter to the Sangguniang Panlungsod through an appropriate ordinance.

Section 4. Creation of the Task Force on Citizens’ Charter Preparation. A Task Force on

Citizens’ Charter Preparation shall be created to take the lead in the formulation, writing

and packaging of the Citizens’ Charter. The Task Force shall be composed of the following:

a. The City Administrator, who shall act as the Task Force Head;

b. The City LGOO, who shall act as Deputy Task Force Head;

c. Heads of Departments providing frontline services;

d. Division Chiefs/Senior Staffs from each Department providing frontline

services.

Section 5. Terms of Reference for the Task Force. Members of the Task Force shall

perform the following functions:

a. The Department Heads, assisted by one or two of their Division Chiefs/Senior

Staffs, shall lead in the review of their offices’ frontline services in terms of

procedure, requirements, charges and fees, in the setting of new service

standards, and in the conduct of consultative meetings with the consumers

or beneficiaries of the services provided by their departments;

b. The Department Heads shall also be in charge of writing their offices’ new

procedures, list of requirements, and schedule of charges and fees for

submission to the Task Force Head.

c. The Task Force Head shall see to it that standards and deadlines with regard

to the Citizens’ Charter preparation are met, assume responsibility for the

review, consolidation and finalization of the published form of the Charter.

d. The Deputy Head shall assist the Task Force Head in the review and

consolidation of the Department’s outputs, as well as in the finalization of the

Charter.

220


Section 6. Secretariat. There is hereby created a Secretariat composed of the regular

personnel of the Human Resource Management Office to provide administrative and

operational assistance to the Steering Committee on the Citizens’ Charter Initiative and Task

Force on Citizens’ Charter Preparation.

Section 7. Effectivity. This Executive Order shall take effect immediately.

DONE, this _20th

day of April 2009 in the City of Puerto Princesa.

(Signed) EDWARD S. HAGEDORN

City Mayor

221


Annex 2. Revised Customer’s Feedback Form (CGPP/QSF.DCC 18 – Rev. No. 01 Eff. Date: August 01, 2012)

Republic of the Philippines

City GOVERNMENT OF PUERTO PRINCESA

Office of the ______________________

CLIENT’S FEEDBACK FORM

Date:_____________ Control No.:______________

Why? Comments at the

back please

CGPP/QSF.DCC 18 – Rev. No. 01 Eff. Date: August 01, 2012

We intend to serve you better:

Please let us know how we have served you. Layunin po naming paglingkuran kayo ng maayos na serbisyo

sabihin po ninyo sa amin kung paano pa namin kayo

mapaglilingkuran ng lubos.

Why? Comments at the

back please

Please check the appropriate box.

Thank you!

Why?(Bakit?)

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

______________________________________________

(Use another sheet if necessary)

222


Annex 3. Sangguniang Panlungsod Resolution No. 565-2009

223


224


Annex 4. Directory of Local Departments/Offices

LOCAL CGPP DEPARTMENTS Hon. EDWARD S. HAGEDORN

City Mayor 2nd Floor, City Hall

Sta. Monica, Puerto Princesa City Tel No.: (048) 433-2249/ 433-9020

Hon. LUCILO R. BAYRON

Vice Mayor 3rd Floor, City Hall

Sta. Monica, Puerto Princesa City Tel No.: (048) 433-2634

Mr. SAMSON A. NEGOSA Secretary to the Sangguniang Panlungsod II 3rd Floor, City Hall

Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-6156

Atty. AGUSTIN M. ROCAMORA CG Department Head II (City Administrator II) 2nd Floor, City Hall


Atty. EXPEDITO M. ANIGAN CG Department Head II (City Personnel Officer) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-2766

Engr. JOVENEE C. SAGUN CG Department Head II (City Planning & Dev’t. Coordinator II) 2nd Floor, City Hall


Mr. ABNER L. MADURO CG Department Head II (City Civil Registrar II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-7955

Mrs. ROSEVILLE P. DEL ROSARIO CG Department Head II (City General Services Officer II) PPC Land Transportation Terminal Bldg. San Jose, Puerto Princesa City Tel. No.: (048) 434-5228

Ms. REGINA S. CANTILLO CG Asst. Department Head II (Asst. City Budget Officer)/ Acting City Budget Officer II 2nd Floor, City Hall


Mrs. NANETTE A. DARIO CG Department Head II (City Accountant II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-4371

Mrs. MARIA CORAZON A. ABAYARI

CG Department Head II (City Treasurer II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-4696

Engr. FILEMON D. REYNOSO

CG Department Head II (City Assessor II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-2128

Mr. ALROBEN J. GOH CG Department Head II (City Information Officer II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 434-3765

Atty. SHIRLEY R. DAGANTA Asst. City Legal Officer (CG Asst. Department Head II)/ Acting City Legal Officer II 2nd Floor, City Hall


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Atty. MA. RACHEL FE FABROS-DILIG City Register of Deeds Sta. Monica, Puerto Princesa City Tel. No.: (048)

Dr. JUANCHO V. MONSERATE CG Department Head II (City Health Officer II) H. Mendoza, Puerto Princesa City Tel. No.: (048) 434-6582

Ms. LOLITA C. YULO

CG Department Head II (City Social Welfare & Dev’t. Officer II) Ground Floor, City Hall Sta. Monica, Puerto Princesa City Tel. No.: (048) 433-6262

Mrs. MELISSA THEODORA U. MACASAET

CG Department Head II (City Agriculturist II) 2nd Floor, City Hall


Dr. INDIRA A. SANTIAGO CG Department Head II (City Veterinarian II) New Market, San Jose Puerto Princesa City Tel. No.: (048) 433-6531

Atty. REGIDOR B. TULALI CG Department Head II (City Env’t. & Natural Resources Officer II) PPC Land Transportation Terminal Bldg. San Jose, Puerto Princesa City Tel. No.: (048) 434-1319

Engr. SERGIO S. TAPALLA CG Department Head II (City Engineer II) 2nd Floor, City Hall


Mrs. REBECCA V. LABIT CG Department Head II (City Tourism Officer ) Puerto Princesa City Coliseum San Pedro, Puerto Princesa City Tel. No.: (048) 433-2983

OTHER CGPP OFFICES

Mrs. AUREA G. PALLAYA

Licensing Officer IV CMO-Permits & Licenses Division 2nd Floor, City Hall


Mrs. JOYMARIE B. OLAPE

Librarian II/ Officer-In-Charge, Library Services Division H. Mendoza, Puerto Princesa City Tel. No.: (048) 433-6177

Mrs. AILEEN CYNTHIA M. AMURAO Supvg. Labor & Employment Officer CMO-Employment Services Valencia Sr., Puerto Princesa City Tel. No.: (048) 433-6864

Engr. JAVIER P. QUINDOZA Housing & Homesite Reg. Officer III/ Officer-In-Charge, Housing Dev’t. Division San Pedro, Puerto Princesa City (Behind Puerto Princesa City Coliseum) Tel. No.: (048) 434-3786

Mr. ROLANDO N. BUSTAMANTE

Licensing Officer III/ Acting Market Superintendent – Administrative Operations Malvar St., Puerto Princesa City Tel. No.: (048) 434-8804

Dr. MA. TERESA A. QUINTERO

Veterinarian IV/ Acting Supervising Head – Puerto Princesa City Slaughterhouse Tagburos, Puerto Princesa City

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Mrs. ISABELITA A. PELONIA Population Program Officer IV Valencia St., Puerto Princesa City Tel. No.: (048) 433-3397

Engr. SERGIO C. RED, JR. Engineer II/ Officer-In-Charge, CED-Motorpool Division/ Rafols Road, Puerto Princesa City Tel. No.: (048) 433-0047