age concern wigan borough · web viewrecruitment & selection procedures march 09 version 6...

JOB DESCRIPTION

Post: Handyperson Team Leader

Responsible to: Operations Manager

Responsible for: HandypersonsVolunteers

Key Relationships: Other services within Age UK Wigan Borough

Salary: £9,256 per annum/£8.90 per hour

Hours of work: 20 hours per week Note:

This job is subject to Disclosure & Barring Service (DBS) disclosure procedures

This post is currently funded until 30th June 2019

Purpose of this Post

To co-ordinate and develop a handyperson service for older and disabled people in Wigan Borough and their carers.

Main Responsibilities of this Post

To co-ordinate the handyperson service, ensuring high standards of service.

To ensure that the service meets its contractual obligations with Wigan Council.

To provide professional support to volunteers and to allocate work and supervise

Handypersons on the team.

Key Duties & Responsibilities

1. To be responsible for the efficient running of the Handyperson service, including

allocating work to the Handypersons to ensure best use of time.Recruitment & Selection ProceduresMarch 09 Version 6 April 2017

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2. To supervise the staff on the handyperson team, including doing regular

Performance Reviews, an annual Performance Evaluation, ensuring training

requirements are up to date and holding regular team meetings.

3. To ensure that the service is of a high quality and oversee quality monitoring

systems, including undertaking spot checks, satisfaction surveys and service

user group meetings.

4. To supervise and direct volunteers within the service who work both in an

administrative function and to assist the Handypersons, including undertaking

annual reviews.

5. To ensure that appropriate monitoring systems are set up and accurate records

are kept using our Charitylog database. To provide reports as requested,

including monthly statistical information to the Operations Manager, case studies

and reports to funders.

6. To monitor the service outputs to ensure that it is meeting its contractual

obligations, including prioritising those being discharged from hospital. To design

action plans to address any deficits on outputs.

7. To ensure that appropriate financial records are kept of payments made, income

is monitored and a clear system operates for those that are entitled to the service

for free.

8. To ensure that vans are checked on a daily basis and van packs are up to date

(these include MOT testing, tax, servicing etc.). To alert the Operations Manager

of any problems.

9. To ensure the maintenance of a good stock control system and that best value

products are sourced for materials.

10.To take a holistic approach when working with older people and refer/signpost

individuals to other agencies and Age UK Wigan Borough services as

appropriate.

11.To ensure that the service works with a wide range of people from different

backgrounds and that sufficient marketing and plans are in place to attract the

necessary outputs in the worst performing 20% most deprived Lower Super

Output areas.

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12.To support the organisation to fulfil its responsibilities under Health and Safety

and ensuring that the Handyperson service meets H&S requirements. You may

be asked to take on roles such as First Aider, Health and Safety representative

or Fire Marshall for which appropriate training will be given.

13.To support students on placements. This may include having students that

shadow your work or performing a supervisory role. Appropriate training will be

given.

14.To participate in Age UK Wigan Borough promotional events as required.

15.To work within all the guidelines, policies and procedures as set out by Age UK

Wigan Borough.

16.To attend Induction, Training and any Staff Meetings as and when required.

17.To carry out any other duties as may be requested which are consistent with the

duties and responsibilities of the post.

AGE UK WIGAN BOROUGHPERSON SPECIFICATION – Handyperson Team LeaderBASED AT Age UK Wigan Borough

Please ensure that you show how you meet each of the following requirements when completing your application form.

ESSENTIAL EVIDENCE Skills and Knowledge 1. Knowledge of work in practical settings, with

a proven ability to undertake minor jobs within a home setting

Application form Interview

2. Experience of service management and development to achieve agreed outcomes

Application form InterviewTest

3. Experience of supervising, developing and directing staff/volunteers to achieve service outcomes


4. Knowledge of the issues affecting the lives of older people and their carers


5. Good geographical knowledge of Wigan Borough


6. Good verbal, written and report writing skills. The ability to record accurate information in



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timely way. Test7. The ability to use computers and common

office software applications, in particular Microsoft Word, Outlook and Excel

Application formTest

General1. A commitment to health and safety Application form

Interview2. A commitment to equal opportunities and

providing a service to a wide range of peopleApplication form Interview

3. An understanding of and commitment to client confidentiality


Personal Attributes

1. Demonstration of the Age UK Wigan Borough PRIDE values: Person-centred, Respectful, Innovative, Dynamic, Empowering


2. Ability to organise and prioritise a workload and to deliver to tight deadlines

Application form InterviewTest

3. This post requires a valid driving licences and access to a car for business purposes

Application form InterviewFull Driving Licence

Originator: Fiona Tootill Date: July 2017


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