affordable communications mobility solutions with multichannel cellular gateway
TRANSCRIPT
1 © usnetserve 2009
Avaya UC for Mobile Workers with free mobile to mobile minutes
Avaya UC for Mobile Workers with free mobile to mobile minutes
2 © usnetserve 2009
Agenda
Mobile Workers Today
Business Value
Solution Overview
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Mobile Workers Go Everywhere!
Almost 800 million mobile workers globally
120 million mobile workers by 2011 in the U.S.
6.7% annual growth rate
Being productive away from the office: on the road, in a
hotel or airport, commuting, and anywhere else!
Sales People
Field Personnel
Executives and Management
Business Continuity Enabled Employees
Being productive away from the office: on the road, in a
hotel or airport, commuting, and anywhere else!
Sales People
Field Personnel
Executives and Management
Business Continuity Enabled Employees
Source: Worldwide Mobile Worker Population 2007-2011 Forecast, Dec. 2007: IDC; World at Work Report, Feb. 2007: Teleworker Forecast; Gartner
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Day in the Life of a Mobile Worker
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Regional Office
Remote Employees
Customers
Office Office Voice MailVoice Mail
MobileMobileVoice MailVoice Mail
EmailEmail
CalendarCalendar
Corporate Directory &
Applications
++
Project Team
Members
++
• Multiple Devices
• Multiple Interfaces
• Constant Multitasking
Collaboration between
•Virtual Teams
•Customers
•Suppliers
• Quick Response Required
• Different Communication Mediums
•Information Overload
•Work / Life Balance Struggle
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Case Study
Company Global Insurance Company
Business Issue
Rising mobile phone costs due to international conference calling
– The telecom manager’s monthly mobile phone bill often exceeded 1,000 USD. Whenever this happened he would be asked to explain all charges.
Solutions Avaya Extension to Cellular– A device agnostic solution
Result 80% reduction in mobile phone costs:Mobile phone calls route through corporate PBX versus cellular networks. Mobile workers use mobile phones to make and receive calls in exactly the same way as they did prior to Extension to Cellular.
NO learning curve!
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Mobility Drivers in Your Enterprise
How high are reimbursement costs for personal phone use?
How many different contact numbers do your mobile workers have?
If disaster strikes, how will associates communicate and collaborate with one another and continue serving customers?
How effectively do your mobile workers respond to email, voice mail, phone calls?
When a customer or supplier must reach an associate in real time, how easy is it?
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Mobility Solution Targets:Campus Nomad and the road warrior
Road WarriorRoad Warrior
Campus NomadCampus Nomad
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Target Worker Needs
Campus NomadImprove customers satisfaction by increasing my responsivenessGive me access to office voice and data capabilitiesHelp me control who can call reach me when away from my desk Reduce the number of devices I have to carry
Road WarriorEasy to reach with single number accessMore productive outside the office, simplify voice mail accessIncrease customer satisfaction via improved responsivenessAccess to corporate directories and easy dialingHelp me control who can call reach me when away from my desk Help me manage my cell phone bill
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Agenda
Mobile Workers Today
Business Value
Solution Overview
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Delivering Business ValueMobility Solutions
Increasing productivity Enhancing revenue Lowering costs Delighting customers
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Controlling Communication
Customers and co-workers call a single numberUC capabilities on the road
Instantly access contacts, directory and central call logsConduct conference calls from anywhereStreamline voicemail management
Outbound calls display business numberUsers control who, when and how they are reachedBusiness continuity preparedness
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Single Number for Inbound & Outbound Calling
Capabilities• Simultaneous (or sequential)
ringing on mobile phone, office phone, others
• Change destination numbers any time online or via mobile device
• Outbound calls display work number
Capabilities• Simultaneous (or sequential)
ringing on mobile phone, office phone, others
• Change destination numbers any time online or via mobile device
• Outbound calls display work number
Benefits Single number access Improved communication Faster resolution / turn-
around Fewer voice messages to
manage Retain business contact
number
Benefits Single number access Improved communication Faster resolution / turn-
around Fewer voice messages to
manage Retain business contact
number
No matter which “reach” number you select
1Callers always dial your work number2
And you can take the call on a variety of devices 3
Office Extension
Mobile Phone
HomeOffice
Enterprise Voicemail
* using Avaya one-X ® Mobile, Avaya one-X ® Portal or Extension to CellularSimultaneous ringing
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One-Touch CallingContact Lists, Directories, Call Logs
Capabilities
• Access contacts, corporate directory and central call log via mobile phone, PC or laptop
• Calls are logged and logs are available no matter the status (on-off) of mobile or soft phone
• One-touch calling from contact list
• Speech interface provides hands-free calling, calendaring, message management
Capabilities
• Access contacts, corporate directory and central call log via mobile phone, PC or laptop
• Calls are logged and logs are available no matter the status (on-off) of mobile or soft phone
• One-touch calling from contact list
• Speech interface provides hands-free calling, calendaring, message management
Benefits
No wasted time searching for contact information
Comprehensive communication “to go”
Rapid response to customers, co-workers, vendors
Faster business flow
Benefits
No wasted time searching for contact information
Comprehensive communication “to go”
Rapid response to customers, co-workers, vendors
Faster business flow
How?
• Avaya one-X ® Mobile
• Avaya one-X ® Portal
• Avaya one-X ® Speech
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Ad Hoc Conferencing
How?
• Avaya one-X ® Portal
• Avaya one-X Speech ®
• Avaya WEB conferencing
Benefits
Coordinate team conference calls when you’re on the road
Manage customer escalations from any location
Close deals more quickly
Benefits
Coordinate team conference calls when you’re on the road
Manage customer escalations from any location
Close deals more quickly
Capabilities
• Hands-free conference via speech commands
• Web-based conference initiation and management:
Capabilities
• Hands-free conference via speech commands
• Web-based conference initiation and management:
- view participants- mute individuals- dial out to add participants- share documents, desktops, control
- and more
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Managing Voice MailSpeech, Text, and Visual Access
Capabilities• Listen to & manage voice
mail on mobile device
• Read voice messages using speech-to-text (Spinvox)
• Receive voicemail as email attachment on a PC
• Broadcast voice mail messages
Capabilities• Listen to & manage voice
mail on mobile device
• Read voice messages using speech-to-text (Spinvox)
• Receive voicemail as email attachment on a PC
• Broadcast voice mail messages
Benefits Access voice mail anywhere from
any device
Manage voice mail & email from a single in-box
Sort & store voice mail like email
Save cellular minutes. Listen to voice mail on data channel
Share messages within enterprise
Benefits Access voice mail anywhere from
any device
Manage voice mail & email from a single in-box
Sort & store voice mail like email
Save cellular minutes. Listen to voice mail on data channel
Share messages within enterprise
1 2 3
Press 0 for coverage
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Streamline Voicemail Management
Capabilities• Receive voicemail as email
attachment on a PC or cell phone
• Speech-to-text to receive voice mail as text in an email (Spinvox)
• Visual voicemail on mobile device
Capabilities• Receive voicemail as email
attachment on a PC or cell phone
• Speech-to-text to receive voice mail as text in an email (Spinvox)
• Visual voicemail on mobile device
Benefits Access voice mail
anywhere, from any device
Manage voice mail and email from a single mailbox. Sort and store voice mail just like email
Limit cellular minute usage by listening to voice mail on mobile phone data channel
Benefits Access voice mail
anywhere, from any device
Manage voice mail and email from a single mailbox. Sort and store voice mail just like email
Limit cellular minute usage by listening to voice mail on mobile phone data channel
How?
• Avaya one-X ® Mobile
• Avaya one-X ® Portal
• Modular Messaging
• Avaya one-X ® Speech
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The Speech to Text Experience
Benefits Instant: at a glance see who called
and what they said Easy: you no longer have to dial-in
and listen to messages, or remember who to call back
In touch: with a simple push of a button, you’ve quickly replied by text or returned the call
Trusted: you can always listen to the original voicemail recording
Benefits Instant: at a glance see who called
and what they said Easy: you no longer have to dial-in
and listen to messages, or remember who to call back
In touch: with a simple push of a button, you’ve quickly replied by text or returned the call
Trusted: you can always listen to the original voicemail recording
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Controlling Availability
Capabilities• Filter Calls with VIP List
• Screen Calls add
• Call Notification add
Capabilities• Filter Calls with VIP List
• Screen Calls add
• Call Notification add
Benefits• Most profitable or urgent
business gets priority
• Speeds business flow
• Improves time management
Benefits• Most profitable or urgent
business gets priority
• Speeds business flow
• Improves time management
Non-VIP calls
go directly to voicemail
2
VIP client …your phone rings
1
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Disaster Recovery
Capabilities
Backup servers/gateways provide or enable:
• same comprehensive applications as main communication servers
• access to same contact lists, directories and call logs
• use of same communication devices
Capabilities
Backup servers/gateways provide or enable:
• same comprehensive applications as main communication servers
• access to same contact lists, directories and call logs
• use of same communication devices
Benefits
Business continues without a hitch
Staff is productive
immediately using same familiar communication:
• Interfaces• Contact lists, corporate
directories, call logs
Customer service is not disrupted
Benefits
Business continues without a hitch
Staff is productive
immediately using same familiar communication:
• Interfaces• Contact lists, corporate
directories, call logs
Customer service is not disrupted Solutions
• Avaya one-X ® Mobile
• Avaya one-X ® Portal
21 © usnetserve 2009IP Call
Desk phone Caller ID
Lowering Costs by Maximizing Resources
Capabilities• Extend callers to mobile phone
selectively
• Track and audit mobile minutes used for business through call detail recording
• Direct traffic to a landline phone while managing calls with a mobile device
• Keep cellular minutes in network (Cellular Gateway)
• Use voice messaging
Capabilities• Extend callers to mobile phone
selectively
• Track and audit mobile minutes used for business through call detail recording
• Direct traffic to a landline phone while managing calls with a mobile device
• Keep cellular minutes in network (Cellular Gateway)
• Use voice messaging
Benefits Reduce international calling
costs
Lower costs by extending only high-value or priority calls to a mobile phone
Smaller, less costly, minute bundles are required
Save money when traveling globally
Benefits Reduce international calling
costs
Lower costs by extending only high-value or priority calls to a mobile phone
Smaller, less costly, minute bundles are required
Save money when traveling globally
Avaya Communication Manager (ACM)
Avaya one-X ® Mobile
Avaya one-X ® Portal
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Keep Cellular Minutes In-network
Capabilities• Handle all cellular calls as
though they are in-network, across carriers
Capabilities• Handle all cellular calls as
though they are in-network, across carriers
Benefits Purchase smaller minute
bundles from cellular service providers
Staff is more comfortable using mobile phones because “going over” minutes is less of an issue
Benefits Purchase smaller minute
bundles from cellular service providers
Staff is more comfortable using mobile phones because “going over” minutes is less of an issue
MobileNetwork
Service Provider “C” SIM Card GSM Gateway
(Service Provider “C” SIM Card)
On-Network Call
IP Call
Corporate Office
ACM
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Agenda
Business Value
Solution Overview
Mobile Workers Today
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Mobile Worker Solution Components
• Mobile Worker Assessment • Design, Integration &
Deployment • Remote Diagnostics• Technical Support• SS+Upgrades
Services
• UC Standard Edition - Extension to Cellular
- Avaya one-X ® Mobile - Avaya one-X ® Portal• Modular Messaging• Avaya one-X® Speech • Enterprise Mobility User
Avaya Products
• Cellular/GSM GatewaysKeeps mobile calls in the network
• Divitas Networks• Mutare Applications• Nuance Applications
DevConnect
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Cellular
Unifying Communicationsfor Mobile Workers
Home and Hotels
Corporate Office
Avaya one-X ® Portal 1.1* (*UC Standard Edition)
Mobile
Extension to Cellular 8.0*Avaya one-X ® Mobile
1.1*(*UC Standard Edition)
Avaya one-X ® Speech 4.0
Modular Messaging 4.0
Remote Office
InternetEnterprise Mobility User
Communication Manager 5.0AES 4.2.1
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Solution Overview
Avaya one-X ® Portal – Web-based software solution that gives users control of telephony,
conferencing, messaging, mobility administration, contacts and presence
Avaya one-X ® Mobile– Family of software clients that provides mobile device access to
advanced features via an integrated GUI• RIM, iPhone, Palm, J2ME, WAP, Symbian & Windows Mobile 5
Avaya one-X ® Speech
Provides access to real-time calling and conferencing via speech commands. Avaya one-X ® Speech enables mobile employees to:listen to and return voice mail and email; access contacts then click-to-call, schedule appointments, manage tasks, etc. Software licenses are included with Modular Messaging R4 and above.
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Solution Overview (continues) …
Extension to Cellular (EC500)– Delivers one-number access by enabling calls bound for an employee’s
business number to ring simultaneously on both their office phone and up to four mobile (or home) phones or devices.
Modular Messaging – Modular Messaging is a powerful IP- and standards-based unified
messaging platform designed for single- or multi-site global enterprises. Provides exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.
Enterprise Mobility User
An Avaya Communication Manage feature allowing a user turn a remote corporate desk phone into their own phone by logging into it. Once logged into, the remote phone assumes the personality of the users actual desk phone displaying the same phone number and providing the same feature buttons.
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Ecosystem Partners
USNetserveGSM Gateway provider. GSM gateways tie a corporate PBX to cellular service providers. These gateways cause service providers to see corporate calls made from or received by employees to be seen as “in-network”.
Nuance
– Nuance applications transform the way people interact with businesses, information and each other. Through their preeminent portfolio of speech technologies, expertise and solutions they make the user experience more compelling and expand business potential.
Mutare Software
– Mutare Software is the leading developer of Avaya messaging application solutions for Octel, Intuity, and Modular Messaging. Mutare delivers 100s of advanced software applications including mobilePath and Enabled VoiceMail (EVM) which are our best selling applications to date.
Divitas Networks
– DiVitas mobilizes business voice and messaging applications and provides single number reach and visual voicemail through mobile deskphone capabilities. DiVitas unifies these applications and mobilizes them under IT control, making them available on mobile devices for convenient access anytime, anywhere, over any network.