Advancing towards

Government On-Line

Joe LarocqueJacques Roy

Session # 3012

Agenda

Introduction Government of Canada : The goals Government on Line (GOL) :

The Strategy High-level Perspective The Building Blocks End to End Service

Building Blocks for GOLBusiness ModelTechnical InfrastructureIntegrated SystemIndustry Canada’s Grants Business Model

The Government of Canada and SAPChallengesOpportunities

Conclusion

Introduction www.canada.gc.ca

The goals are…

• Encourage internet use

• Build a secure and private infrastructure

• Make Canadian government info and services more accessible

• Improve service delivery by offering a choice of service delivery

• Reduce red tape by leveraging the speed and interactivity of the internet

• Increase resources and knowledge available to Canadians at work and home

• Establish Canada as a location of choice to conduct business, live and travel

• Seek feedback from Canadians on how we as government are doing

In Short: Government on Line• Win the Stanley Cup, eh !!

• Win the Masters √

Canadians are among the most “connected” in the world. The Canadian government responded to the results of the surveys by establishing goals which would address what Canadians are doing “on line” … e-Business

The GOL initiative will be implemented in 3 tiers -

Government On-Line Strategy

Tier 1

Government organizations develop their on-line presence including an internet site meeting common look and feel guidelines and provide electronic versions of key documents and forms.

Tier 1

Government organizations develop their on-line presence including an internet site meeting common look and feel guidelines and provide electronic versions of key documents and forms.

Tier 2

Deliver key federal programs and services securely on-line, encourage end to end electronic service delivery of key services and programs. Promote client centric clustering and integration of information and services amongst service delivery partners.

Tier 2

Deliver key federal programs and services securely on-line, encourage end to end electronic service delivery of key services and programs. Promote client centric clustering and integration of information and services amongst service delivery partners.

Tier 3

Achieve “Seamless Government”, where services are delivered through client centric portals, and the organization and structure of government becomes transparent to users.

Tier 3

Achieve “Seamless Government”, where services are delivered through client centric portals, and the organization and structure of government becomes transparent to users.

High level Perspective

GOL

BusinessModel

TechnicalInfrastructure

Citizens• Canadian• Foreign

Businesses• Canadian•• Foreign

Other Governments• Canadian• Foreign

Government of CanadaGovernment of Canada

•• DepartmentsDepartments

•• AgenciesAgencies

Internal StakeholdersInternal Stakeholders

•• ManagementManagement

•• EmployeesEmployees

Integrated Financial System

End to End Electronic

Service Delivery

End to End Service Delivery

End to End Delivery

InitiationInitiation ProcessingProcessing ResponseResponse

Client Requests Transaction &

Includes Financial

Information

Client Requests Transaction &

Includes Financial

Information

Operational Component of

Service/Product is Fulfilled

Operational Component of

Service/Product is Fulfilled

Payment is Processed & Transaction

Data Recorded

Payment is Processed & Transaction

Data Recorded

Service, Product, Funds

or Receipt is Returned to the

Client

Service, Product, Funds

or Receipt is Returned to the

Client

ReportingReporting

Employee or Manager

forReporting &

Analysis

Employee or Manager

forReporting &

Analysis

AccountsReceivable

E-PaymentsGrants

Management Travel Procurement

Process Areas for GOL

Agenda

Introduction Government of Canada : The goals Government on Line (GOL) :

The Strategy High level Perspective The Building Blocks End to End Service

Building Blocks for GOLBusiness ModelTechnical InfrastructureIntegrated SystemIndustry Canada’s Grants Business Model

The Government of Canada and SAPChallengesOpportunities

Conclusion

Building Blocks for GOL

Business Model A generic business model applicable to all major process areas. Each process area, depending upon its business, has unique requirements

that will impact the business model and the technical infrastructure: Licences Food Inspections Grants & Contributions

Technical Architecture Must comply with Government wide architecture when dealing with

processes that deal with the citizenry (portals, secure channel) Must comply with departmental architecture when dealing with internal

processes (interface to other departmental business systems)

Integrated Financial System A system linking front line business systems through government central

technology infrastructure

Business Model

E-ProcurementIntegrating Supply Chain

Government On LineEnd to End DeliveryE-Government / E- BusinessCRM / Customer Transaction Portalswww.BusinessGateway.gc.ca

Modern ComptrollershipManaging BusinessCross-System ReportingEmployee / Manager PortalsIntegrated CRM / Call Centers

GOC & External SystemsSecure Channel Service Broker

Business Processes

Systems / ProcessesSystems / Processes

Enterprise Application Integration Solution

Enterprise Application Integration Solution

A / RE

Payments Grants Travel Procurement

Technical Infrastructure

Secure Channel : Part of the Government Wide infrastructure to support processes dealing with Citizens.

Secure Channel : Part of the Government Wide infrastructure to support processes dealing with Citizens.

SystemsData

. . .

Workflow

Authent.Mgmt.

Session Mgmt.

Settlement

Profile

Secure Store

CA Mgmt.

Directory

KiosksKiosks

WebWeb

MobileClient

MobileClient

PhonePhone

E-MailE-Mail

XMLXML

Storefront

Com

mu

nic

ati

on

Ad

ap

ter

Client Access

Fro

nt

Chann

el Pla

tform

Back

C

hannel Systems

Dept B

Data

Back

C

hannel Systems

Dept C

Data

Back

C

hannel

Dept A

EA

I B

ack

Channel

DataIFMS

DataHRMS PS

DataRecords

Data

StrategisData

G&C’s

Data

Reporting

DataCRC

DataSBLA

DataCB Data

OSB

DataCIPO

DataMC

DataICCD

DataSITT

Back Office

IndustryCanada

Government of Canada

Government of Canada

DataDataCRCCRC

DataSBLA

DataCB

DataOSBData

CIPO

DataMC

DataICCD

Integrated Financial Systems

Integrated Financial Systems

Storefront Systems

Storefront Systems

Storefront to Back Office

DataData

PWGSCPWGSC

DataData Secure ChannelSecure Channel

DataData

Bank of CanadaBank of Canada

DataCRM

DataHRMS PS

DataRecords

Data

G&C’s

Data

Reporting

DataStrategis

Data

Industry CanadaBusiness Model for Grants

Corporate Services

Corporate Services

ConstituentsConstituentsGrants Grants

& & ContributionsContributions

ProcessesProcesses& Systems& Systems

Grants Grants & &

ContributionsContributionsProcessesProcesses& Systems& Systems

GOL Segment Processing Segment

Financial Services Segment

Business Intelligence Segment

Program AreaProgram Area

Storefront SystemsStorefront Systems Back Office SystemsBack Office Systems

Secure Channel

EDI/DD

Corporate Corporate Business Business

Intelligence Intelligence (BI)(BI)

Corporate Corporate Business Business

Intelligence Intelligence (BI)(BI)

Receiver General Receiver General for Canadafor Canada

InitiationInitiation ProcessingProcessing ResponseResponse ReportingReporting

Agenda

Introduction Government of Canada : The goals Government on Line (GOL) :

The Strategy High level Perspective The Building Blocks End to End Service

Building Blocks for GOLBusiness ModelTechnical InfrastructureIntegrated SystemIndustry Canada’s Grants Business Model

The Government of Canada and SAPChallengesOpportunities

Conclusion

Government on Line and SAP… Challenges

A little background…

SAP R/3 is used by 25 agencies (15 departments), representing over 80% of the dollar value of all financial transactions in the government and is primarily used for finance and materiel management

Because GOL is an additional channel, end to end services will initially be more expensive. Existing services will not be replaced.

Citizens / Clients will expect and demand all government services on line. Certain services will, in the foreseeable future, continue to require personal representation. E.g: Passports, Food Inspection, etc.

The upgrade to Enterprise is limited only to R/3 components available under current license agreements : FI, FM, CO, MM, SD, AA,

PM, PS

Because GOL is an additional channel, end to end services will initially be more expensive. Existing services will not be replaced.

Citizens / Clients will expect and demand all government services on line. Certain services will, in the foreseeable future, continue to require personal representation. E.g: Passports, Food Inspection, etc.

The upgrade to Enterprise is limited only to R/3 components available under current license agreements : FI, FM, CO, MM, SD, AA,

PM, PS

Government on Line and SAP… Opportunities

Add a supplementary service delivery option for citizens / clients

Support the financial and materiel side of the Government on Line initiative

Review existing Government processes and explore new businessprocesses reflective of an expanding Canadian and world electronic environment

Increase efficiency by reducing the paper flow and increasing electronic records management

Leverage a powerful tool, SAP, in the managing of Government Business

Encourage horizontal versus vertical (or silo) management practices

Reduce the eventual cost of service delivery and increase efficiency by applying three principals to the business processes:

Simplification, Standardization and Sustainability Simplification, Standardization and Sustainability

In Conclusion… www.canada.gc.ca

The Government of Canada Business Model for Government on Line must provide effective, secure and timely delivery of end to end service

Streamlined business processes will be supported by policies, modernized business practices and front line business systems that enhance the overall delivery of services to clients and citizens

GOL requires sound and secure technology Infrastructure

Secure Channel offers leading edge technology and state of the art security protection

Integrated front and back end systems

SAP is the backbone of integrated office systems and, as such, is key to the implementation of GOL across the 15 SAP departments of the Government of Canada.

RequirementRequirement SolutionSolution

Business Model for Grants with SAP

ConstituentsConstituents

GOL Segment Processing SegmentFinancial

Services SegmentBusiness

Intelligence Segment

Secure Channel

Corporate Services

Corporate Services

Program AreaProgram Area

Receiver General Receiver General for Canadafor Canada

Grants Grants & &

ContributionsContributionsProcessesProcesses& Systems& Systems

Grants Grants & &

ContributionsContributionsProcessesProcesses& Systems& Systems

Corporate Corporate Business Business

Intelligence Intelligence (BI)(BI)

Corporate Corporate Business Business

Intelligence Intelligence (BI)(BI)

InitiationInitiation ProcessingProcessing ResponseResponse ReportingReporting

Back Office SystemBack Office SystemStorefront SystemsStorefront Systems

Questions

Comments

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Session Code: 3012

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