advancing > lives > forward >
DESCRIPTION
+. =. B est practice in domestic and expatriate relocation . ACHIEVING GLOBAL HARMONIZATION. Advancing > Lives > Forward >. Santa Fe Overview. Mission: We Make it Easy Vision: Deliver Sustainable Value Through Innovation Values: Quality, Efficiency, People, Safety, Respect and Ethics. - PowerPoint PPT PresentationTRANSCRIPT
Advancing > Lives > Forward >
Best practice in domestic and expatriate relocation
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ACHIEVING GLOBAL HARMONIZATION
Santa Fe Overview
• Mission: We Make it Easy
• Vision: Deliver Sustainable Value Through Innovation
• Values: Quality, Efficiency, People, Safety, Respect and Ethics
Advancing > Lives > Forward >
Shared Values and Characteristics • Vendor Independence
– Able and willing to work with best in class providers in the relocation supply chain
• Transferee Centric– Extremely high touch and individualized service with historical results
• Stringent Supplier Qualification– Dedicated department to sourcing and qualifying suppliers and then evaluating
them on every performance
• Strong Financial Performance• Flexibility and Innovation• Transparency
Shared Values and Characteristics
• Supporting Client Transferees:– Understand needs– Manage expectations– Pro-active communication– 24/7 support– Fast response times– Reduced points of contact– Pro-active satisfaction monitoring
Advancing > Lives > Forward >
• Commitment to consistent service quality • Dedicated Client Service Manager (CSM)
• Client and Transferee escalation point• Responsible for overall client management
• CSM oversees Quality Control• First point of escalation • Compile all survey results for reporting• Owns operational and account management • Responsible to his/her client base
We Share a Common Service Delivery ModelWHR Group The Santa Fe Group
• Commitment to consistent service quality • Dedicated Account Management
• Single Point of Contact for Client • Total End Result Accountability
• Oversees the “Perfect Relocation” Process• Customer Service• Policy Compliance• Quality Control for operations• Responsible to his/her client base
Advancing > Lives > Forward >
SANTA FE'S PERFECT RELOCATION PROCESS
• Consistently focused on best practices for our clients• Unique to Santa Fe Group• Goes beyond industry standards• Customer service focused• Proactive communication• ISO 9001 (Quality)• ISO 14001 (Environment)• ISO 27001 (Information Security)
ChecklistsWritten CommunicationPersonal Support Tracking
Guides
SANTA FE'S PERFECT RELOCATION PROCESS
No other relocation company has the global scale of Santa Fe with 120 offices in 52 countries
Santa Fe Group Owned Offices LocationsSanta Fe Group Approved Partners Locations
International Transferees Santa Fe Group Counseling Teamhome and host model as needed
Domestic TransfereesWHR Counseling Team for Home Owners and Renters
WHR Group Global Account ManagementDomestic & International Technology Platforms
Local Knowledge
Country Specific Support
Similar Technology Platforms
Tracking & Transparent Reporting
•Assignee & Client access•Easy to use•Customised•Accurate & Flexible.csv, .xml .xls .pdf .doc
Billing
•eInvoice•Local-to-local•Tracking expenses•Consolidated options
Managing Cases
•eInitiations•End to end visibility•Step-by-step•Secure ISO27001•Tiered access
Similar Technology Platforms
• eInvoice• Local-to-local options• Local currency options• Flexible invoice formats• Expense tracking• Consolidated options
Client RELOCATING EMPLOYEE
SUPPORT PRE-DEPARTURE
THE RELOCATION
DESTINATION
Policy benchmarking & consulting
Visa & Immigration Temporary housing Home finding
Management reporting Area orientation Household goodsmoving & storage
School search
Supplier management Cultural preparation Property management Settling-in
Cost projections Lease termination Registration with authorities Tenancy management• Lease renewals
Group moves Departure services Travel coordination Training• Language• Intercultural
Employee expense processing & reimbursement
Expense management• Expense tracking• Compliance reporting
P 17
Q&A
P 18
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