Advancing Government through Collaboration, Education and Action

August 24, 2011

Advanced Mobility Working Group:

Dialog Outcomes and Next Steps

Advancing Government through Collaboration, Education and Action

Motivation

• Technology and user expectations are rapidly evolving – consumerization of IT, especially in mobility

• Many grass roots efforts are under way across the federal government to address these new demands

• Mobility affects both the federal enterprise and delivery of citizen services

• Implications in policy, acquisition strategy, security, infrastructure, applications, service models, …

• Identify key areas of focus that impact the government’s ability to move more aggressively in mobility

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Advancing Government through Collaboration, Education and Action

Dialog

• Online – June 24 - July 25, 400+ visitors, 40+ ideas, 300+ votes

• In-person – July 14, 30+ participants

• Complementary to GSA’s MobileGov initiative• Objectives:

– Solicit inputs, comments, interaction– Identify common needs and themes– Establish a community– How can we most effectively meet these demands across the federal

space?– What can we learn from each other?– What common needs and solutions can we identify?– How can government and industry best collaborate?

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Advancing Government through Collaboration, Education and Action

Agencies Represented

• Library of Congress• Department of the Navy• Department of Justice• Federal Trade Commission• Department of Agriculture• Department of Homeland Security• Department of Energy• Government Printing Office• Social Security Administration• National Institutes of Health• General Services Administration• Federal Aviation Administration• Office of Personnel Management

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Advancing Government through Collaboration, Education and Action 5

Dialog Topic Areas

• App Eco-System– Continuum of developers, providers, and consumers

of infrastructure, devices, applications, and content• Security

– New challenges & concerns related to adoption of consumer-centric devices

• Human Capital– Evolving work styles and workforce expectations;

governance• IT Infrastructure

– Impacts at the enterprise and national levels

Advancing Government through Collaboration, Education and Action

A Spectrum of Potentially Helpful Solutions• Information sharing• Policy/guidance (“myth busters”)• Reference architectures• Standards (compliance)• Clearinghouses for reusable solutions

(code repository, app store, etc.)• Common platforms/services/infrastructure

(cf. TIC)

Advancing Government through Collaboration, Education and Action

Key Themes: App Eco-System

• Diversity of devices, functions, OSs• Enabling environment / information

sharing• Agile procurement• Application development policy for citizen

services• “Mobile-first” policy• Overarching: every agency should not be

solving this on their own7

Advancing Government through Collaboration, Education and Action

Key Themes: Security

• Sharing of security models and policies that have already been developed

• Risk-based security models (not one-size-fits-all)

• Establishment of reference security frameworks and architectures

• Common and approved solutions (“Mobile FedRAMP”)

• Software/application validation8

Advancing Government through Collaboration, Education and Action

Key Themes: Human Capital

• Look at commercial models for supporting a mobile, knowledge-centric workforce

• Need to understand performance management in a mobile environment

• Characterization of productivity impacts of mobility; maximizing impacts and benefits

• Policy and technology expectations of the workforce

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Advancing Government through Collaboration, Education and Action

Key Themes: IT Infrastructure

• Intersection of mobility and cloud computing

• Acquisition of network services; shared infrastructure

• In-building wireless access

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Advancing Government through Collaboration, Education and Action

Next Steps

• Inform and impart actionable issues:– ACT-IAC Shared Interest Groups (SIGs)– Federal implementers (CIO Council, GSA,

NIST, …)• Establish information-sharing mechanisms• Progress report at ACT-IAC Executive

Leadership Conference, October 24

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Advancing Government through Collaboration, Education and Action

Logical Follow-on Actions

• Best practices in supporting a mobile, knowledge-centric workforce (ACT-IAC)

• Government-wide policies, architecture (CIO Council)

• Common security reference frameworks and architectures (NIST)

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Advancing Government through Collaboration, Education and Action

Your Perspectives

• Did we capture your collective sentiments? • What other challenges are you facing?• What would you like to see addressed to

support your advanced mobility efforts?

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