Advanced Metrics for ITSMOverview

Proprietary and Confidential2

300+ Packaged Metrics

ITIL-Friendly application

Simple for Anyone

Quick Implementation

Unlimited User License

Why Northcraft?

Proprietary and Confidential3

Executive Dashboards

Excel Based Ad-Hoc Reporting

SharePoint Integration

Drill Into ITSM Platform

Standard Report Suite

Technical Differentiators

Proprietary and Confidential

Management by Metrics

4

Capture operational performance at a glance

Executive Dashboards

SharePoint Integrated (optional)Web-Based

Proprietary and Confidential

Fast, User-Friendly, Flexible

5

Use Excel to develop ad-hoc reports with a PivotTable interface to the metrics database

Excel Based Ad Hoc Reporting

• Packaged Metrics• Drag and drop Fields• Chart and Graph in seconds• Drilldown and Drill-through• PivotTable Interface• No additional training• No third-party tools to buy

Incident and Service Level Management Module

Proprietary and Confidential

Fast, User-Friendly, Flexible

6

Use Excel to develop ad hoc reports with a PivotTable interface to the metrics database

Excel Based Ad Hoc Reporting

• What’s installed on my servers?

• How many incidents for this CI?

• How long has it been down?• How long did it take to

receive?• What’s connected to it?

Configuration/Asset Management Module

Proprietary and Confidential

Collaborate & Communicate

7

Advanced Metrics for ITSM was designed with SharePoint in mind

SharePoint Integration

• Customizable Dashboards• Integrated Standard Reports• Drill-through to ITSM Platform• Enhance Collaboration

Configuration and Asset Management Module

Proprietary and Confidential

Focus, Target, and Act

8

Target based reporting highlight root causes of performance

Standard Report Suite

• Hundreds of high quality reports• Target based formatting• Drill from summary to detail• Selectable parameters• Drill-through to BMC Remedy• Deploy in Web stand-alone or

SharePoint-Integrated

Proprietary and Confidential

Integrate all Functions of Management

9

Drill from dashboards to detail to direct access to BMC RemedyTM (shown here)

Drill Into ITSM Platform

Alert

Identify

Remedy

Drill Down

Drill Through

Proprietary and Confidential10

Robust Business Intelligence Suite

Cutting edge metrics

Integrated with customer preferred tools

Short path to value

www.northcraftanalytics.com

Proprietary and Confidential11

www.northcraftanalytics.com

Sample Customers, different sizes and verticals