Adult ED Staff Meeting

November 11, 2010

Recognize Program – Marsha Price• Importance of Signing Up– http://hr.vanderbilt.edu/recognize

• Attendance Incentive Program– January 1 Start Date– Monthly Rewards to 4 employees with No

Tardies / No Absences• Drawn from all eligible employees• 4000 points (equivalent to $40) in Recognize System

2nd Admin Rx Pilot – Elizabeth Banks

• November 12• 9am – 5pm• Bar Coded Medication Administration• Both ED and Inpatients• Pharmacy guarantees 5 minute profiling of

meds

Friday Communication – Erin Fait

• It’s back in a new form• Winner of naming contest

ED Triage Redesign - Marsha

This ER has a Zero Tolerance Policy against VERBAL or PHYSICAL

threats or abuse directed toward our staff members. Any such behavior will be handled by

Vanderbilt Police.

Brent Lemonds, MS, RN, EMT-P, FACHEAdministrative Director

Emergency Services

WARNING

HIPAA Reminder- Marsha• Conversations can be

overheard• Adding Plexiglass

divider on B Pod Corner Nurses Station Counter.

New ED Retention Committee - Marsha

• New Direction of Retention Committee• Community Survey Followup• Elevate

RN Handwashing Progress 63% - Brent

NDNQI - Brent

• Survey completed August, 2010• 66 people completed• 69% participation rate

Magnet People’s Choice Award

8 - How would you rate the promptness and courtesy of the person who first greeted (you/your family member) and asked the reason for the visit? Would you say:

10 - Considering the seriousness of the illness or injury, how would you rate the amount of time (you/your family member) waited until medical care was given? Would you say:

11 - Now, I would like to ask you some questions about the NURSES who treated (you/your family member) in the emergency room. Overall, would you rate the quality of nursing care as:

13 - In addition, how would you rate the nurses' courtesy and respect shown toward (you/your family member)? Would you say:

14 - Now I would like to ask you some questions about the DOCTOR or DOCTORS who treated (you/your family member) in the emergency room. Overall, would you rate the quality of doctor care as:

19 - Would you rate the overall teamwork between the doctors, nurses, and staff as:

22 - How would you rate the cleanliness of the emergency room? Would you say:

26 - How would you rate the clarity of the instructions given upon (your/your family member's) discharge? Would you say:

27 - Would you say the likelihood of your recommending [+hospname+] to friends and relatives for emergency services is:

29 - (30525402) Overall, would you rate the quality of care provided as:

NON PUNITIVE CULTURE JUST ACCOUNTABILITY

EDUCATION REMINDER COUNSELING (PIC) TERMINATION

JUST CULTURE

An event occurs

Reported through

appropriatechannels

Was there a process problem that was a contributory factor?

Intentional or Noncompliant

Act?Correct Process

Problems

Y N

How do we build a culture of disclosure?

Meeting Evaluation – Marsha

• 5 – Excellent• 4 – Very Good• 3 – Average• 2 – Below Average• 1 - Poor

Use the poll on our Team Member Only Website to Evaluate the Meeting. We will send you a link today.

Share any comments now.