adopting service governance: governing portfolio value for sound corporate citizenship
TRANSCRIPT
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Adopting Service Governance Governing portfolio value for sound corporate citizenship With author Peter Brooks
Service Governance
Value/Cost ratio — per service
Service Governance
Poll No.1
Is achieving good governance an objective of
your organization?
• Yes
• No
• Not sure
• Why should we do X?
• What is the cost of NOT doing X?
• What risks are there in doing X?
• What exactly does X mean for the organization?
• When do we have to do X by?
• Who will:
• benefit,
• be involved [RACI]
• not benefit?
• How does X fit with our Vision, Mission & Charter?
What is Value?
Some Possible Measures of Value
• ABC - Attitude, Behavior, Culture
• Communicate Vision to all levels
• Culture of Improvement
• Culture of openness
• Culture of Innovation
Organizational Culture
Poll No.2
Are your services currently aligned to business
value?
• Yes
• No
• Not sure
• We are working to achieve that
Service Portfolio
Continual Improvement
Poll No.3
Do you think your governing body will be receptive to
adopting service governance?
• Yes
• No
• Not sure
Adopting Service Governance Available to Pre-Order Now
10% OFF until the 10th August
Quote ASG1 at the
checkout to claim
Peter Brooks, [email protected]
Tom Lynam, [email protected]
Next Session, 20th August:
An example of ITIL-based model for effective
Service Integration and Management