Community cloud has been gaining traction rapidly only in the recent past as businesses realize their potential in interlinking the several branches to the company brand

Customer Employees Partners EnterpriseCommunity Cloud

The new Salesforce community cloud is a significant improvement over its earlier Chatter. It stems from

Salesforce’s vision that customer support and experience is central to a brand’s growth and success

Here are the top 5 fascinating features of the community cloud

1.Holistic Cover For Your Business

• Community clouds is a powerful medium to connect the dots

across the fields

• Employees can improve sales and customer support

• Customers achieve an enhanced brand experience

• Partner communities benefit from having a common forum

2.Scope for Personalization

• Customization and personalization of the community wrapper to

suit your member needs and interest is possible

• The community is easy to build and integrate with third-party

data 

3.You Reward and Get Rewarded in Turn

• The reward system encourages more members to speak out,

share their brand experiences, and help out a fellow member in

an open community

• Reviews about a product or how a technical issue got sorted are

vital pieces of information that business heads can connect and

improve upon

4.It’s Fast and Works well on the Mobile too

• The community is mobile-friendly and provides a rich and

responsive experience to members even as they access the

community from anywhere, anytime

• A single-sign-on feature makes life really simple and fast for the

community members

5. Everything’s at your fingertips

• File sync makes it easy for the members to share and collaborate

on any file

• One can also link any file from SharePoint using File Connect

To know more about Salesforce Community Cloud

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Suyati provides marketing technology and integration services for companies that wish to combine the best of breed solutions and create a unified approach to customer acquisition. This unified digital marketing approach requires system integration between various CMS and CRM platforms, and a slew of eCommerce, Marketing Automation, Social Media Listening, email and social marketing, and customer service systems. Our specialized knowledge in Salesforce, open source and .Net based systems enables us to build effective custom integrated solutions for our clients.