adobe experience manager mobile experience manager - mobile for healthcare 3 types of apps • field...

ADOBE EXPERIENCE MANAGER MOBILE for Manufacturing

Manufacturing companies are under constant pressure to reduce costs, increase sales, and deliver

exceptional customer experience.

Whether it’s keeping sales teams informed on new products, giving field technicians instant access to

training materials, or providing customers with up-to-the-minute quotes and order statuses, join other

leading brands who are using Adobe Experience Manager Mobile to deliver content to employees and

customers, whenever and wherever they need it.

Deliver mobile apps that will transform the way you do business.

Adobe Experience Manager Mobile for Manufacturing 2

3Adobe Experience Manager - Mobile for Healthcare

TYPES OF APPS• Field enablement

• Marketing and customer support

• Management and enhancement of existing apps

• Shoulder-to-shoulder sales tools for reps

• Product tips for consumers

• Tools for end users to purchase supplies and accessories

• And more…

RESULTS• Accelerate app time-to-market

• Decrease app production costs

• Increase revenue

• Increase client engagement

• Improve sales conversions

• More engaged employees

• Better updating of employee & sales materials

Build and manage a wide range of manufacturing-specific apps designed to improve customer

experiences and employee efficiency and deliver real ROI.


Build apps that transform your business

Experience Manager Mobile can save millions of dollars on operating expenses and print costs.Source: Results are from existing Adobe customers who moved from native app development to Adobe Experience Manager Mobile.


Example App — B2B Sales ToolAllows manufacturers to streamline the creation of promotional materials, display related content, and view custom profiles in an easy to navigate app on a tablet or smartphone.

Sales Rep Login

• Custom branded experience with tailored content

• Secure login for sales representatives

• Access to multiple layers of information

• Integrated with CRM for access to client profiles from anywhere, anytime

Sales Rep Content

• Content collections include product catalog and associated videos and collateral

(articles, case studies, white papers, and press documents).

• Tap on a product card in the catalog to view product detail article.

Related Content

• Links to related content such as product articles and videos.

• Save-to-cart button populates form saved to device and sends it to order

fulfillment when device is online.

• "Leave-behind" option to send information to a client.

Customer Profile

• Customer profile screen shows customer purchase orders, content browsed,

and other valuable customer details pulled from CRM system.

• Update customer profile in CRM with data from latest transaction.


Talk to your Adobe representative about finding the right solution partner to help you build a custom implementation like these examples using Experience Manager Mobile.

Appointment Scheduler

• View all appointments in the

scheduling system.

Map Maker

• Navigational assistant automatically

displays locations of appointments

and route maps.

Troubleshooting Content

• Retrieve equipment information

by scanning bar code or manually

searching by keyword (make, model,

SKU, etc.)

• View excerpt from repair manual for

multiple areas of equipment

• Lookup equipment manufacturers

and models

Work Log

• Submit hours logged, job

completion status, parts request

orders, and notes.

Example App — Onsite Enablement for Field Technicians Allows field service professionals to manage service calls, access installation and troubleshooting information, and view the latest pricing, all while onsite with a customer.


How Experience Manager Mobile Works

LEVERAGE CONTENT FOR MOBILEIncorporate new or reuse existing content from Experience Manager

(or any CMS) to deliver to a whole new mobile apps channel.

BUILD AND EXTEND APPSShorten time to market via powerful design tools, extend

functionality with Cordova device APIs and custom plug-ins.

MANAGE APPSEasily take control of all your apps, no matter when,

how, or where they were developed.

MEASURE & OPTIMIZEUse Adobe Marketing Cloud solutions to measure results, deliver

personalized experiences and drive engagement.


LEVERAGE CONTENT FOR MOBILEIncorporate new or reuse existing content from Experience Manager (or any CMS) to deliver to a whole new mobile apps channel.

• Pull in content from any Digital Asset Management (DAM) or Content Management System (CMS), or easily create new engaging and interactive content

• Unlock content in Experience Manager for the mobile channel or use HTML, Adobe InDesign, PowerPoint, Drupal or WordPress

• Publish content across platforms

• Customize content presentation and organization within your app

• Leverage workflow APIs to integrate with any content system


Bring apps to market 50-70% faster with Experience Manager Mobile.Source: Results are from existing Adobe customers who moved from native app development to Adobe Experience Manager Mobile.


BUILD AND EXTEND APPSShorten time to market via powerful design tools, extend functionality with Cordova device APIs and custom plug-ins.

• Build Apps for iOS, Android, Windows, and Web

• Create native apps without native development using an integrated app building tool

• Distribute apps externally via app marketplaces or internally via Mobile Device Management (MDM) systems

• Grant access to specific content and application screens based on user identity

• Integrate with enterprise authentication methods (LDAP, OAuth, SAML, SSO, MFA, Social Logins, etc.)

• Help users find content with in-app search

• Leverage platforms’ native social sharing capabilities

• Comply with WCAG 2.0 level AA accessibility standards

• Shorten time-to-market via powerful app design tools

• Create custom-branded app experiences using WYSIWYG tool

• Define application screen organization and navigational structure

• Extend the functionality of your apps using Cordova device APIs and custom plug-ins

• Integrate with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems for personalization and data capture

• Integrate with Product Information Management (PIM) and catalog databases for scalable product apps that provide up-to-the-minute pricing and rapid fulfillment

• Deliver rich content to educate clients and train reps


Dramatically increase revenue when you deliver apps built with Experience Manager Mobile.


MANAGE APPSEasily take control of all your apps, no matter when, how, or where they were developed.

• Manage apps across the enterprise using a centralized dashboard

• Manage Experience Manager Mobile apps as well as existing native or hybrid apps

• Use over-the-air app updates to bypass app resubmission process


Reduce the lifetime cost of your app by 67% using Experience Manager Mobile.Source: IDC Survey, November 2015 confirms that 67% of the lifetime costs of an app are attributed to activities related to app management. This includes enhancements, content refreshes, updates to navigation and layout, and updates required for new mobile OS releases—all things that can quickly and easily be accomplished using Experience Manager Mobile.


MEASURE & OPTIMIZEUse Adobe Marketing Cloud solutions to measure results, deliver personalized experiences and drive engagement.

• Eliminate the friction of locating and integrating third-party app services

• Drive engagement and targeting through messaging

• Send platform-level push notifications to segments of users

• Target in-app messages based on customizable criteria

• Personalize app experiences using Adobe Target integration

• Leverage the power of Adobe Analytics

• Track detailed user activity and gain insights

• Track and analyze effectiveness of mobile app marketing campaigns


Deliver targeted content and increase monthly active users by up to 20%.Source: Adobe ROI calculator validated by IDC, 2015


Challenge The Under Armour sales force was using printed materials when making sales calls, placing orders and introducing new products. Producing the content was expensive and inefficient because it was out-of-date the minute it was printed, resulting in lost revenue, order errors and customer and sales rep dissatisfaction.

SolutionUnder Armour built a robust B2B digital catalog app that integrates with Experience Manager Assets and arms the sales team with access to over a hundred thousand SKUs that are constantly updated, enriching the sales experience and saving Under Armour millions of dollars in missed orders and print costs.

Results

• Eliminated inefficiencies associated

with out-of-date print content

• Achieves $4M/year in avoided

missed orders

• Saves $1.1M/year in printing and

design expenses

Customer Story — Under Armour

Results

• 3% click-thru rate with 91% of

clicks leading to an action that

drives the user deeper into the

purchase funnel

• Deep engagement with average

user who spends a total of

forty-one minutes in the app

• Users access, on average, four

pieces of content in the app and

return to that content eight times

Challenge Audi wanted to consolidate numerous individual apps in the Apple App Store and replace them with one single access point containing information about every car they offer. The goal was to enable car shoppers to experience the entire spectrum of Audi vehicles and ultimately increase sales.

SolutionAudi created the Audi library, an app designed to drive customers deeper into the purchase process. It includes brochures with multiple calls to action, so customers can click to locate a dealer, search inventory, request a quote, or build the desired vehicle. The app helps move customers toward a buying decision.


Customer Story — Audi

Read the full customer story here

http://blogs.adobe.com/digitalpublishing/2015/06/audis-app-deepens-brand-loyalty-while-generating-strong-sales-leads.html

Results

• Delivered the app in three months

vs eight months for native apps

• Prospective employees spend

more than fourteen minutes in

the app per day

• Reduced production costs by

more than 50%

Challenge ExxonMobil does a lot of recruiting on college campuses and knew that to attract top talent, they needed to move away from distributing printed content and provide a more modern experience to prospective employees. To better connect with Millennials the company decided to create an innovative digital recruiting app available to both recruiters and candidates on mobile devices.

SolutionExxon used Adobe's mobile app solution to build an app that delivers career and recruiting material in digital format, projecting a modern brand image to its campus recruits. The app consolidated brochures, simplified communications, reduced printing costs and offered prospective employees a digital career resource that is fun to use.


Customer Story — ExxonMobil

Read the full customer story here

http://blogs.adobe.com/digitalpublishing/2015/04/exxonmobil-aims-to-attract-top-talent-with-working-at-exxonmobil-app.html

142016 | Customer clues. Solve the mystery of your audience.

© 2016 Adobe Systems Incorporated. All rights reserved.Adobe, the Adobe logo, Creative Cloud, and InDesign are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.

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Everything you need.

One capability provides all you need to quickly

build, manage, deliver, and optimize powerful

apps for business.

Perfect integration.

The tools you know and love work seamlessly

together in Adobe Creative Cloud, Adobe

Marketing Cloud, and Adobe Document Cloud.

Built for business.

An enterprise-grade CMS and integration

with Experience Manager Assets and Sites

lets you control all content and open a new

mobile channel.

adobe experience manager mobile experience manager - mobile for healthcare 3 types of apps • field...

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