CHAPTER–1

INTRODUCTION

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1.1 GENERAL INTRODUCTION

Information technology providers have long talked about a world in

which information flows seamlessly throughout an extended business network – from the

far end of your supply chain all the way through to the customers themselves. The

benefits are well understood: increased capacity for innovation, lower costs, greater

efficiencies, and better customer service. The question today is not whether such a

streamlined business network is possible. The real question is how you transform your

organization, its business processes, and your people to make the most of that customer-

focused business network. That’s where the SAP® Consulting, SAP Custom

Development, and SAP Education organizations can help. Such a transformation involves

technical challenges, ongoing change and evolution of business processes, and

innovation. We offer a broad portfolio of services that can help you over come these

challenges. We can help you draw up the road map for moving from the organization that

exists today to the one that could exist tomorrow – and then we can provide the resources

and tools to help you reach that destination.

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1.2 INDUSTRY PROFILE

CompanyProfile :

Adira Technologies - a company set up with global perspective in mind. Started by

entrepreneurs with a vision to excel beyond horizons of the virtual information

technology world, Adira is a young and ambitious company on its way to become the

preferred partner in growth for customers - large and small. Adira is focused on providing

innovative enterprise application solutions built around SAP's ESA and Netweaver

Technology platforms.. Our expertise include wide-ranging expanse of work on mySAP

Business Suite, SAP R/3, Enterprise Application Integration, Business Intelligence and

Supply Chain solutions on SAP platform.

Adira helps customers get the most of their SAP investments with its unmatched

expertise of Netweaver Technologies.

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1.2a) Origin and Development of the Industry

Information Technology (IT) industry in India is one of the fastest growing

industries. Indian IT industry has built up valuable brand equity for itself in the global

markets. IT industry in India comprises of software industry and information technology

enabled services (ITES), India is considered as a pioneer in software development and a

favorite destination for IT-enabled services. 

The origin of IT industry in India can be traced to 1974, when the mainframe

manufacturer, Burroughs, asked its India sales agent, Tata Consultancy Services (TCS),

to export programmers for installing system software for a U.S. client. The IT industry

originated under unfavorable conditions. Local markets were absent and government

policy toward private enterprise was hostile. The industry was begun by Bombay-based

conglomerates which entered the business by supplying programmers to global IT firms

located overseas.

During that time Indian economy was state-controlled and the state remained hostile to

the software industry through the 1970s. Import tariffs were high (135% on hardware and

100% on software) and software was not considered an "industry", so that exporters were

ineligible for bank finance. Government policy towards IT sector changed when Rajiv

Gandhi became Prime Minister in 1984. His New Computer Policy (NCP-1984)

consisted of a package of reduced import tariffs on hardware and software (reduced to

60%), recognition of software exports as a "delicensed industry", i.e., henceforth eligible

for bank finance and freed from license-permit raj, permission for foreign firms to set up

wholly-owned, export-dedicated units and a project to set up a chain of software parks

that would offer infrastructure at below-market costs. These policies laid the foundation

for the development of a world-class IT industry in India. 

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In the last few years Indian IT industry has seen tremendous growth. Destinations such as

Bangalore, Hyderabad and Gurgaon have evolved into global IT hubs. Several IT parks

have come up at Bangalore, Hyderabad, Chennai, Pune, Gurgaon etc. These parks offer

Silicon Valley type infrastructure. In the light of all the factors that have added to the

strength of Indian IT industry, it seems that Indian success story is all set to continue.

1.2 b) GROWTH AND PRESENT STATUS OF THE INDUSTRY

Adira Technologies offers a healthy work environment in order to foster a feeling of

belonging amongst employees and to facilitate personal growth as well as career

advancement. This is complimented by a culture of professionalism, a commitment to

meritocracy, an innovation driven organizational structure and lots of cross-functional

work groups that result in real learning.

We continuously strive to meet employee expectations, be it recognition and rewards,

incentives and benefits, professional development or educational growth. Adira has

created a performance driven culture with incentivized packages that improves

performance and rewards performers.

Constant two-way communication keeps the management abreast of employee issues and

enables employees to keep track of the company's overall direction and goals. Daily team

briefings, open houses with senior management and an open-door policy establishes

transparency in our communication.

To provide a stimulating environment for our employees, we offer world-class

outsourcing infrastructure with spacious, airy premises.

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1.3 c) FUTURE OF THE INDUSTRY

In future ADIRA TECHNOLOGIES may merge in to the main SAP solutions. Then

after with the help of that SAP solutions software. This SAP software will be occupy the

package software market and it can be provide the better services and better features

compare to the remaining package software’s. Then this SAP is the leading software in

feature.

SAP stands for Systems, Applications and Products in data processing.

10 million users, 30,000 installations, 1000 partners, 21 Industry solutions.

Customer world-wide, mostly Fortune 500 companies. 95% of the top 100

German companies use SAP.

SAP is the fourth largest software company in the world.

The SAP R/3 system is a business software package designed to integrate all areas

of a business.

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Chapter 2

Profile of The

Organization

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2.1 ORIGIN OF THE ORGANIZATION

Adira Technologies - a company set up with global perspective in mind. Started by

entrepreneurs with a vision to excel beyond horizons of the virtual information

technology world, Adira is a young and ambitious company on its way to become the

preferred partner in growth for customers - large and small. Adira is focused on

providing innovative enterprise application solutions built around SAP's ESA and

Netweaver Technology platforms.. Our expertise include wide-ranging expanse of

work on mySAP Business Suite, SAP R/3, Enterprise Application Integration,

Business Intelligence and Supply Chain solutions on SAP platform.

Adira helps customers get the most of their SAP investments with its unmatched

expertise of Netweaver Technologies. Get in touch  to know more on how Adira can

help you.

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Most medium and large enterprises have a number of organizational and technological

silos that have arisen as a result of functional specialization and evolution over time.

Often there are boundaries of product lines, business units, channels and geographies

that create rigid walls, which diminish an organization's ability to share information

and create obstacles in providing value to the customers. These boundaries may also

create barriers to knowledge sharing and create fragmented views of customer

relationships. Integration across enterprise applications and databases can create

significant opportunities to provide a single unified face to the customer and stimulate

collaboration and efficient end-to-end processes. Adira is strongly skilled to serve

Enterprise application integration needs of any organization. Adira has experience in

successful integration projects with one end being SAP solution and another SAP or

non-SAP diverse applications. Team Adira extensively works on Business Connector,

Business Intelligence Solutions, ALE technologies, EDI, XML and Web-services to

leverage the maximum out of the latest solutions from market leaders.

Mainframe Technologies

Team Adira has worked extensively in mainframe technologies. Adira is strengthening

its pool of developers and consultants with expertise in diverse technologies based on

IBM mainframe platforms. As mainframe usage continues to be prevalent among

large-sized organizations and strategic investments are committed to it, the demand for

highly skilled mainframe resources exists. Adira is well equipped to serve business

requirements in this domain. We offer services in -

Application development and maintenance

System reengineering

Migration projects

Technical support

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Team Adira has expertise in technologies including MVS, VM, CICS, IMS-DC,

COBOL, DB2, VSAM, IMS-DB, IDMS, PL/1, third-party tools like expeditor etc, on

the mainframe platform

ERP and supply-chain consultancy

Apart from our extensive work in SAP technology based solutions for enterprises,

we work with customers who are in the process of evaluating different solutions to

serve their needs. In this area, we provide consultancy services in ERP and Supply-

chain solutions domain, which is not any product or technology specific, and is

driven by core business requirements of the customer.

Resourcing

Adira understands customer's need to engage external consultants only to serve specific

requirements. Customers are mostly better equipped and have more at stake to ensure a

successful project execution. To serve this, Adira provides individual consulting

resources to clients who work as part of client's core project team for specific durations

and realize specific objectives. We provide such resources in extremely flexible format

to best fit the customer's needs. With diverse skills portfolio ranging from system

architects to developers to BPR consultants, we are sure to serve any business

requirement in the technologies we work.

System management services

With its highly skilled resources and software lab equipped with the latest, Adira is an

ideal partner to engage in system management services. We work with clients to

provide multi-tier technical support and system administration services. We aim to

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work with clients to achieve the best returns on their IT investments by ensuring the

maximum performance out of their systems and applications.

Adira has enlisted into its team a group of men and women who will

provided the most advanced enterprise application services in the industry,

setting standards for all others to follow. We are team who take immense

pride in our culture - a culture dedicated to integrity, flexibility, growth

andquality.

Our team comprises of

SAP technical consultants

SAP functional consultants

SAP system architects

Process consultants

Mainframe developers

System Management consultants

 

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Adira's SAP Consulting service focusses on creating business value by providing

appropriate implementation strategy suited to your organization. Using a judicious mix

of onsite and offsite development, Adira's experienced consultants can help you gain the

maximum ROI from your SAP investments. Across our SAP projects, Adira has

conducted over 90% development from offshore, thereby bringing significant cost

savings to our customers. We also conduct SAP consulting through onsite customer

visits and offshore team support, thereby providing overall cost reduction and

predictability to SAP consulting and development projects.

2.2 Growth And Development of The Organization

Adira can Develop flexible collaborative applications for your unique business, based

on the SAP NetWeaver platform with integration to SAP ERP and SAP Business Suite

Optimize and improve your existing SAP implementation.

Recommend and implement best business practices for your core business processes –

Finance, Human Resources, Sales and Distribution, Production, Inventory,

Warehousing, Quality Management and Customer Service Provide SAP Post

Implementation support in SAP Functional, ABAP and BASIS

Augment your IT Team to address challenges of employee retention and knowledge

continuity

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SAP Functional

Deep expertise in SAP ECC, SCM, HR/HCM, WMS and SRM / Procurement.

Recommend and implement best business practices within SAP ECC: FI, CO, MM,

WM, PP, SD, PM, PS, QM, HR.

Support and implementation for SAP SCM, HCM and SRM projects.

ABAP Development

Reports, Interfaces, Conversions, Enhancements, Forms

ABAP HR

ALV Reporting. BADI. OO-ABAP. ALE IDOC / BAPI / RFC Integration.

SAP Workflow. LSMW based data migration. eCATT.

SmartForms. SAPscript. Adobe Interactive Forms.

Web enablement through ABAP WebDynpro and BSP.

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SAP NetWeaver

SAP NetWeaver landscape creation and configuration

SAP Portals design and development

Java and ABAP WebDynpro based UI development

SAP XI based Integration

SAP BW design and development

Mobile SAP access for warehousing, asset management and sales

Adobe Interactive Forms

Composite applications using CAF and Visual Composer

SAP eSOA service development and consumption

SAP ISV development and SAP certification (SAP PBNW)

SAP ISV Services

SAP Development Services: Development of 'Lite' application on the SAP Netweaver

platform to provide you an initial fully functional release on SAP in a short timeframe.

SAP Integration Services: Design and development on SAP XI and SAP for the major

data exchanges between your product and SAP

SAP Certification Services: Facilitate the certification from SAP ICC (Integration

Certification Center)

Remote Development, Support & Maintenance

Cost effective remote development and support services

Offsite based SAP functional, ABAP, NetWeaver and BASIS support

Extended hours support to match your business weekdays and weekend support

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Cost effective: Allow fractional billing of resources for areas with infrequent support

request

Secure VPN access and transparent Program Management through our SAP PMO

product.

SOFT WARE DEVELOPMENT SERVICES:

If you are looking for a firm that undertakes offshore software development services and

provides high quality professional support to customers through the whole development

process, utilizing cost-effective methods; you are at the right place.

2.3 PRESNT STAUS OF THE ORGANISATION:

Target Market

Adira’s target market is represented by progressive, growth-oriented businesses with 25

employees. Most of Adira’s clients are in white collar or skilled blue collar industries,

such as technology, engineering, real estate, accounting, medical services, banking,

legal, insurance and light manufacturing.

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Overview

Domain Expertise

We invest substantially in acquiring industry expertise and providing our people deep

industry training prior to receiving client-based training.

Transparent Pricing

We structure our pricing to align with client needs with no hidden costs.

Scalability

Global organizations can depend on our ability to rapidly set up and manage large

scale complex processes over accelerated timeframes.

Knowledge Management

Our growing suite of services is supported by a framework of rapid knowledge

interchange which allows teams to absorb new capabilities and swiftly establish

best practices.

Virtual Organizations

We have partnered with clients to create virtual extensions of their organizations so they

can concentrate on their core competency.

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2.4 FUTURE PLANS OF THE ORGANISATION:

This Adira technology will be calibrate in to the sap solutions and they want to increase

the sales of the sap product. For that sap solution introduce the some new features and

they will provide the free up gradation for the sap customers and free trail version of sap

for some specified sap dealers and master of sap partners.

Culture

Our culture of responsiveness, flexibility, operations excellence, mutual trust and

transparency has led to long-standing client relationships.

Technology

Redundancy, scalability and reliability are the key factors that were considered while

planning Adira's technology infrastructure for the business process outsourcing

facilities in India and abroad.

The connectivity design ensures that the system has a number of redundant paths,

thereby assuring maximum uptime. Our self-healing, inter-connected redundant

network is backed by a dedicated Network Operating Center that enables network

monitoring and control round the clock.

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2.5 FUNCIONAL DEPARTMENTS OF THE ORGANISAION:

Network Architecture

Some key features of our network:

1. Automatic topology detection ensures no call drops even due to link failures

2. The connectivity design ensures that the system has a number of redundant paths,

thereby allowing automatic routing on the 'Best Path'

3. Provision of extra bandwidth is assured on all links

4. The Network Operating Center monitors the health of all perimeter devices on the

Adira’s network and is operated 24x7 by a dedicate technology team.

Human Resources & Training

We have the ability to attract, retain and grow high quality talent. Vision & ambitious

growth plans allows us to attract India's best skill holders and our diligent recruitment

process ensures that we find the right employee for the right position. We care for our

employees and invest in grooming them to excel at a global level. Customized training

programs create a multi-skilled, highly motivated workforce thus increasing process

efficiencies and leading to reduced operational costs.

Recruitment

We recruit Professional people with strong written and verbal communication skills in

English, an analytical approach and the self-confidence to learn and grow with the

organization. A positive attitude and the ability to work in teams is a given.

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At all management levels, skill sets and competencies are a given. The person's ability to

perform and his career growth path are critical indicators of his ability to deliver above

and beyond the expectations of his peers.

Training

We invest considerable resources into training and thus enabling our employees to

acquire multiple skills and knowledge across technical and managerial roles. This further

offers them opportunities for vertical and lateral growth with our tools and programs

being designed to meet specific needs.

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Managing Director(srinivas)

HR manager(jagadesh manna)

Customer Service Engineer

(Kishore vempati)

HR manager(surendra babu)

2.6 Organization Structure

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2.7 Product And Service Profile of The Organization

SAP Consultancy services

Implementation services Adira consultants have experience in multiple successful

experiences in SAP implementations and have helped the customers put the SAP

investments to the optimum use. We have been involved in technical consultancy

providing services for clients in India and overseas. We work with clients through the

complete cycle starting at the fit-gap phase all the way to post go-live support.

Remote turnkey development services Adira undertakes remote turnkey development

projects based on SAP technologies to seamlessly extend standard SAP solution to model

client's specific business needs. This can be in the form of applications running on SAP

or complex server solutions acting as integrators among different SAP and non-SAP

systems.

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Upgrade/ Enhancement services SAP version upgrades and enhancements can be

significantly complex activity. To make sure that the standard solution and all its

customized extensions continue to work after upgrading and aligning customized

solutions inline with the latest technology is our job. From release 31H to 470, Adira

consultants have worked on multiple upgrade projects successfully.

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System management services Adira is consolidating in SAP system administration

domain to provide customers end-to-end consultancy services. Towards this a vastly

experienced Basis and DB administrator's team is gearing to go at Adira.

New Dimension Technologies Adira understands that SAP's new dimension technology

platform including mySAP offerings, Enterprise Portal solution, and Business

Intelligence solution is going to provide businesses the cutting-edge vis--vis their

competition, and empower them in strategic decision-making. Adira is continuously

working to equip itself with expertise on these technologies so we can continue to help

our customers derive the maximum returns on their technology investments. Currently

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ADIRA TECHNOLOGIES

SAP CONSULTANCY SERVICES

SAP DEVELOPMENT SERVICES

Adira is extensively working on Business Intelligence and Enterprise Portal platforms to

value-add its customers and resources.

System requirement Study

Business Process Reengineering Study

Evaluation of various custom off the shelf ERP and supply chain solutions based on

customer's decision matrix

Turnkey implementations

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CHAPTER 3

Role and Responsibility

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3.1 Student’s Work Profile

I am KISHORE VEMPATI working as a CUSTOMER

SERVICE ENGINEER at ADIRA TECHNOLOGIES.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle inquiries and complaints

perform customer verifications

process orders, forms, applications and requests

direct requests and unresolved issues to the designated resource

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

manage administration

communicate and coordinate with internal departments

follow up on customer interactions

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3.2 My job profile

Gathering data of those who completed the SAP course from portals,

Enquiring candidates’ interests on phone.

Explaining job descriptions.

Motivating & convincing candidates about the job.

Collecting the desired information.

Selecting the candidate for interview.

Giving follow-up to join.

Call and convince the candidate to attend interview

3.3 My Contribution to Organization

Being a part to graduate the relationship with our clients.

Making presentation on job descriptions.

Motivating & convincing customer satisfaction & follow-up.

I gathered enormous data from the portals.

Education and Experience

High school diploma, general education degree or equivalent

knowledge of customer service principles and practices

knowledge of relevant computer applications

ability to type

knowledge of administrative procedures

numeric, oral and written language applications

product knowledge

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Key Competencies

interpersonal skills

communication skills - verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation

adaptability

initiative

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Chapter 4

SWOT ANALSIS

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3.3 SWOT Analysis:

Strengths:

My Hardworking and commitment towards work

Completing the task in given time.

Willing to work in team

Willing to learn

Weakness:

Lack of real-time experience

Helping nature to extreme limit

Patience

Feeling nervous when I meet higher authorities

New to work environment

Opportunities:

Working in real-time scenario

Interacting with clients in Prospect Identification

Work while still studying

Direct interface with full-time employees

Threats

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Chapter 5

Summary and Conclusions

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5.1 SUMMARY:-

I am KISHORE VEMPATI MBA student of GAUHATI University (2009-

2011 batch). As a MBA student I have learnt that, without practical knowledge the course

is incomplete. From this innovative industry training program one can obtain industry

experience. For me, on job training provides the exposure of present corporate world

scenario. One gets aware of the strategies that are involved in the smooth functioning of

the industry. If I have practical knowledge, then we will get some extra value when we

complete our MBA course. So, practical knowledge is very important as well as

theoretical knowledge.

From this job I got to learn a lot:-

I came to know how to interact with the customers.

I develop the Leadership skills i.e, Talk to the people, Convince the people

Develop the presentation skills.

I gained knowledge about the various MNCs.

I got a taste of the real market & came to know how things work in today’s business

world.

My communication skills got strengthen.

I learned how to put the theory into practice.

So I can say that “ADIRA Technologies” experience of my

first job which I gained ,surely will help me to meet the prevalent and future challenges

posed the corporate sector.

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Conclusions:

I am working as a CUSTOMER SERVICE ENGINEER in

ADIRA TECHNOLOGIES BANGALORE. . In SAP department of ADIRA

TECHNOLOGIES has managed the functions efficiently and successfully.

With such high penetration ADIRA TECHNOLOGIES has more then 200 SAP

customers who have put their faith and show great commitment into the fastest growing

recruiting industry of Bangalore. With a deep sense of commitment and confidence,

“ADIRA TECHNOLOGIES” looks forward to a continuing saga of dynamic growth,

achievement and a total service for energy.

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BIBLIOGRAPHY

Data is collected from the following source

www.adiratechnologies.com

www.Businessweek.com ,

www.wikipedia.com

www.saptechnologies.com

www.google.com

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