adil lala.docx

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agree strong ly agree neutra l disag ree Stron gly disag ree 1 This [Pepsi] is exactly what you need. 2 This [Pepsi] hasn’t worked out as well as you thought it would. 3 You are satisfied with your decision to buy this [Pepsi]. 4 This [Pepsi] hasn’t worked out as well as you thought it would. 5 This [Pepsi] hasn’t worked out as well as you thought it would. 6 Your choice to buy this [Pepsi] was a wise one. 7 This is one of the best [Pepsi] I could have bought. 8 You have truly enjoyed this [Pepsi].

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agreestrongly agreeneutraldisagreeStrongly disagree

1This [Pepsi] is exactly what you need.

2 This [Pepsi] hasnt worked out as well as you thought it would.

3 You are satisfied with your decision to buy this [Pepsi].

4 This [Pepsi] hasnt worked out as well as you thought it would.

5 This [Pepsi] hasnt worked out as well as you thought it would.

6 Your choice to buy this [Pepsi] was a wise one.

7 This is one of the best [Pepsi] I could have bought.

8 You have truly enjoyed this [Pepsi].

9 You feel bad about your decision to buy this.

10 You are not happy that I bought this [Pepsi].

Customer Satisfaction Questionnaires