adeyl khan, faculty, bba, nsu story of terry & larry oracle vs. ingres (startup!) vs. private...

Adeyl Khan, Faculty, BBA, NSU

Chapter 8Emotions and Moods

Story of Terry & Larry

Oracle vs. Ingres (startup!) vs. Private Equity …

Organization culture-


Emotions Were Ignored in OB

The “myth of rationality” Organizations are emotion-free?

Emotions are disruptive to organizations?

OB in the past focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.


What Are Emotions?

MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.

MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.

EmotionsIntense feelings that are directed at someone or something.

EmotionsIntense feelings that are directed at someone or something.

AffectA broad range of emotions that

people experience.

AffectA broad range of emotions that

people experience.

Adeyl Khan, Faculty, BBA, NSUReactions

Event AttributionIn Emotions Vs.

Mood

Individual and Mutual

Influences


Emotion DimensionsBiology of emotions

Originate in brain’s limbic systemIntensity of emotions

Personality Job Requirements

Frequency and duration of emotions How often emotions are exhibited How long emotions are displayed

Functions of emotions Critical for rational thinking Motivate people

Emotions•Anger•Fear•Sadness•Happiness•Disgust•Surprise•Envy, Embarrassment, Hate, Hope, Pride, Love

Facial Expression

6 Universal Em.


Mood as Positive and Negative Affect

Being NeutralPerception >

Behavior

Adeyl Khan, Faculty, BBA, NSU7

Functions of Emotions“You are just being emotional! ”Mr. Gage

Accident Cognitive ability Loss of Emotions

Irrational Decisions

Other brain injuriesComputers vs. humans

Good decision making

Thinking & Feeling

Fear Vs. MotivationDisgust Vs. HealthAnger Vs. Rights


Sources Of Emotions And MoodsPersonalityDay and Time of the WeekWeather StressSocial ActivitiesSleep ExerciseAgeGender

Personality•Trait component•Affect intensity•How strongly you experience emotions


Positive Moods are Highest At the End of the Week In the Middle Part of the Day


Time of the day

10

Good time for bad new!

Monday morning?


Weather Not really! Illusory correlation

Associate events with no connections

Stress Fear vs. Exam

Social Activities Increase positive experience

Reciprocal relationship


Sleep Fatigue, anger and hostility Decision making,

controlling emotionsExercise

Depressed! Limited improvement

Age With age

Negative emotions occurs less Positive moods stay longer, Negative moods fade

quicker


Gender and Emotions

Women•Can show greater emotional expression.•Experience emotions more intensely.•Display emotions more frequently.•Are more comfortable in expressing emotions.•Are better at reading others’ emotions.

Men•Believe that displaying emotions is inconsistent with the male image.•Are innately less able to read and to identify with others’ emotions.•Have less need to seek social approval by showing positive emotions.

Socializing


External Constraints on Emotions

OrganizationalInfluences

CulturalInfluences

IndividualEmotions


Emotional LaborA situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

Funeral

Doctors


Felt versus Displayed EmotionsFelt Emotions

An individual’s actual emotions.Displayed Emotions

Emotions that are organizationallyrequired and considered appropriate in a given job.

Emotional Dissonance Projection Vs. Feeling

Adeyl Khan, Faculty, BBA, NSU17

Surface acting Vs. Deep actingSurface acting

Hiding inner feelings Forgoing emotional expression (display)

Deep acting Trying to modify true inner feeling (display

rules)


Higher emotional labor = more highly paid jobs (high cognitive requirements)


Affective Events Theory (AET)

Emotions are negative or positive responses to a work environment event. Personality and mood determine the intensity of

the emotional response. Emotions can influence a broad range of work performance and job satisfaction variables.

Implications of the theory Individual response reflects emotions and mood cycles. Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction and performance. Both negative and positive emotions can distract workers and reduce job performance.

Hassles

Uplifting


Affective Events Theory (AET)


Emotional IntelligenceSelf-awareness (know how you feel)Self-management (manage your emotions

and impulses)Self-motivation (can motivate yourself &

persist)Empathy (sense & understand what others

feel)Social Skills (can handle the emotions of

others)Research Findings: High EI scores, not high IQ scores, characterize high performers.


OB Applications of Emotions

Emotions and Selection Emotions affect employee effectiveness Social Interaction

Decision Making Emotions are an important part of the decision-making process in organizations. Best solution

Creativity Positive mood increases creativity


OB Applications of Emotions …

Motivation Emotional commitment to work and high motivation are strongly linked.

Leadership Emotions are important to acceptance of messages from organizational leaders.

Interpersonal Conflict Conflict in the workplace and individual emotions are strongly intertwined.

Negotiation Emotions can impair negotiations.



Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships.

Job Attitudes Can carry over to home



Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).

Productivity failures Property theft and destruction Political actions Personal aggression

Envy Better work, larger office, … Hostility, backstabbing


Chapter Check-Up: Emotions and MoodsMs. Abida has a high need for achievement

and likes to come to work and focus on her job only. If you were Ms. Abida’s manager, how could you get her to feel more emotion

at work? Would you want her to? Why or why not?


Chapter Check-Up: Emotions and MoodsSabrina comes to class and sits quietly

looking content and relaxed. The teacher is guessing that Sabrina is

Low on negative affect

High on positive affect

High on negative affect

Low on positive affect


Chapter Check-Up: Emotions and Moods Do you think there could be emotional and

mood implications for telecommuting? If yes, how so? Discuss.

Hint: Consider this woman! Why might she NOT always feel

this way?

adeyl khan, faculty, bba, nsu story of terry & larry oracle vs. ingres (startup!) vs. private...

Documents

feeling adeyl khan

emotionssocializing

quicker adeyl khan

day adeyl khan

funeraldoctors adeyl

rightsadeyl khan

nsusources of emotions

desired emotions