adept™ workflow: the five pillars of practice performance · data emr practice management system...
TRANSCRIPT
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ADEPTSM Workflow: The Five Pillars of Practice Performance
Presented by:
Debra Wiggs, FACMPE
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Value management is dedicated to motivating people,
developing skills, and promoting synergy and
innovation, with the aim of maximizing the overall
performance of an organization.
Value =Satisfaction of Needs
Use of Resources
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Workflow & Process
..the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.
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ADEPTSM Advantage
Application
Technology
Data
Digital Workflows
Distinction
Brand/Market
Patient
Experience
Quality
Effectiveness
Operations
Best
Practices
Continuous
Improvement
Profitability
Finance
Contracting
Partnerships
Talent
Education
Performance
Recruiting/
Succession
The Five Pillars of Value Management
an expert," especially "one who is skilled or proficient in something,”
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The ADEPT(SM) Advantage(SM)
Application
Effectiveness
Talent
Distinction
Profitability
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Effectiveness: the heart of the matter
•Communication
•Workflow•Process
Effectiveness
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Dealing with Difficulty
•Be Present
•Be Persistent
•Be Positive
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Effective & Efficient = $$$$$
•COST of customization
•COST of clutter
•COST of dis-communication
•COST of stagnation
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Application
•Technology Optimized
•Inventory Management
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Technology Optimized
•Software
•Customization
•Training
•Updates and Upgrades
•Hardware
•Standardization
•Security
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Inventory Management
•Group Purchasing Options
•Pharmacy Reps
•Staff Responsibility
•Spring Cleaning
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Distinction
•Strategic Process
•Patient Engagement
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Strategic Process
•Big Picture
•Focused Goals
If you’re not headed anywhere in particular,
You are bound to get there.
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Why Plan?
• Determine who, what, when, where, why and how of a venture
• Understand factors impacting success or failure (systems approach)
• Build ownership (unity) of Mission, Vision, Values and Strategies among constituents
• Distinguish between opportunities & “temptations” (“He who chases two rabbits…”)
• More efficiently use limited resources (people, money, equipment, time, etc.)
• Standard against which to measure performance
Failure to Plan is Planning to Fail
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Strategic Planning
Businesses using strategic plans
are 12% more profitable.
“Vison without execution is
hallucination”
- Thomas Edison
60% of organizations don't link strategy
and budgeting
Mission Facilitators International; missionfacilitators.com. “Statistics about Strategic Planning”
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Patient Engagement
•Compliance
•Consumerism
•Patients as Partners
•Surveys and Portals
•Outcomes and Quality Metrics
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Profitability
•Data
•Budget
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Data
EMR
Practice Management
System
Financial System
Reports
Insurance Payor Claims DataSupply
Vendor & Inventory
Data
Hospital Patient Stay, Outcomes,
ER, & Readmissions
Consumer Based Data
Patient Satisfaction
Survey Reports
Sources
APM or
ACO
Risk Data
Health
Information
Exchange
Systems
CMS
QRUR &
Peer
Benchmark
Data
Disease
Registries
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✓ Identify KPI & Pay Attention
✓ Use Your EMR & the Data It Provides
✓ Use Benchmarks for Best Practice
Comparisons
✓ Monitor External Data Sources
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Budgets
Guide or Roadmap
• Historical Perspective
• Modeling of Desired Outcomes
• Defines Target
• Provides Accountability
• You Know When You Achieve the Goal
• Financial Data Analysis
Income and Expense + Key Stats
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Talent
•Culture
•Critical Thinking
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Culture Eats Strategy For BreakfastP. Drucker
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Morale:
The Discipline,Confidence, and
Enthusiasm,
of a Person or Group at a Particular Time.
ENTHUSIASM
CONFIDENCE
DISCIPLINE
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Critical Thinking
…is a deliberative thought process.
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Critical Thinking 101:
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Assess Yourself:
Are You a Critical Thinker?
Facione, P. A. (2015). Critical Thinking: What It Is and Why It Counts. p.8,14. Hermosa Beach, CA: Measured Reasons, LLC.
“Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity” M. L. King, Jr
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Jumping to Delusions: Barriers to Critical Thinking
• Lack of Relevant Background Information
• Poor Reading Skills
• Biases
• Prejudice
• Superstition
• Peer Pressure
• Resistance to Change
• Rationalization
• Stereotyping
• Wishful Thinking
• Unwarranted Assumptions
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Critical Thinking Requires
•Suspending judgment
•Multiple perspectives
•Examining implications & consequences
•Using reason & evidence
•Re-evaluating in light of new information
Reference: Critical Thinking Skills; What are they and how do I get them? by Winston Sieck.
November 15, 2015. http://thinkeracademy.com/critical-thinking-skills
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What Does NOT Thinking Critically Look Like?
Blindly…
…reproducing old learned reactions
…accepting face value all justifications of organizations & leaders
…believe TV commercials, Facebook, Twitter, Linked In, Instagram…
…accept and say that if the organization does it, it must be right
…accept that if it is in Wikipedia, it must be true
…if a speaker says it, it must be legitimate
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Building a Culture of Critical Thinking
Do you…
… behave as you expect others to behave; are you joyful about it?
… foster questions?
… promote trial periods?
… ask for clarity?
… check for understanding?
… celebrate change or improvement?
… start with what is right?
… use data to make a decision?
... play to strengths and manage weaknesses?
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Know Your Team
Strategies that Promote Critical Thinking
• Open Ended Assignments
• Case Studies
• Reflection
• Daily Dose
• Brainy Quotes
• Ponderables
• Stories
• Discussion
• Critical Thinking Question of the Week
• Lunch and Learn
• Book Club
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ADEPTSM Advantage
Application
Technology
Data
Digital Workflow
Distinction
Brand/Market
Patient
Experience
Quality
Effectiveness
Operations
Best
Practices
Continuous
Improvement
Profitability
Finance
Contracting
Partnerships
Talent
Education
Performance
Recruiting/
Succession
The Five Pillars of Value Management