adelaide to the world from november - travel...
TRANSCRIPT
Emirates fl ights to Adelaide commence 4 times weekly, becoming daily from 1st February 2013. For more information contact your Emirates’ Sale Representative or the Emirates’ Contact Centre on 1300 880 599. Flight times relate to Summer Schedule only.
Flight Schedule
Days Flight No. Depart Adelaide Arrive Dubai4 EK 441 22:45 05:25
Days Flight No. Depart Dubai Arrive Adelaide4 EK 440 01:55 20:45
emiratesagents.com/au
From the 1st of November, your clients can fly Emirates from Adelaide to over 120 destinations worldwide. They’ll enjoy award-winning cuisine, unrivalled entertainment and a generous luggage allowance onboard one of our latest three-class Boeing 777-300ER aircraft.
From the 1st of November, your clients can fly Emirates
Adelaide to the worldfrom November
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1
ISSN 1834-3058
Thursday 1st November 2012
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Massive issue today! Travel Daily again has tenpages of news & photos today,including two pages of photosfrom Harvey World Travel, acover wrap from Emirates,plus full pages from: (click)
• TMS Asia Pacific jobs• AA Appointments jobs• Travel Trade Recruitment
A HOME-based consultant forthe 2nd successive year has beenrecognised with one of the nation’stop accolades, awarded the 2012Avis Travel Agent Scholarship. MTA Travel’s Bettiann Gain wasbestowed with the honour lastnight in Sydney after a gruellingjudging process, taking the $40K+prize & ‘crown’ from 2011 winner,Travel Counsellors’ Claudia Silk. Gain was one of this year’s fiveall female finalists, which alsoincluded MTA’s Leanne McGovern. The Gold Coast-based agent hasbeen in the industry for nearly 20years, with her career including along stint at British Airways priorto having a family, then returningto travel as a Travelscene American
Home agent scholar gongExpress office owner, and thenthe last five years at MTA Travel. Avis Travel Industry ManagerRussell Butler said the scholarship -now in its 16th year - had receiveda strong response with candidatescoming from a mix of corporate &leisure, ‘green’ or long-standingcareers, & working environments. Butler reiterated the scholarship“is focused on customer serviceexcellence”, and this year’sfinalists epitomised that trait. Gain demonstrated to the AvisTravel Agents Advisory Board keyattributes - including empathyand responsibility, Butler said. “The Scholarship judging panelwere also impressed by her desireto embrace career developmentopportunities...in order tocontinue expanding herknowledge and skills,” he added. Gain’s prize includes BusinessClass flights to New York for twowith Qantas, six nights accom inManhattan, seven-days Avis carhire, a first-year Southern CrossUniversity tourism scholarship,admission into TIME, four ICCAtraining modules and more. More coverage on page five.
Movember cruise comp THE start of Nov heralds thelaunch of the annual ‘Movember’charity challenge, with TD joiningforces with Cunard to help get thetravel industry involved. The major prize of a voyage fortwo on QM2 is up for grabs. The photo competition is opento males who grow and femaleswho buy/make a fake mo, thenregister their details at the officialsite http://au.movember.com/ ®ister with TD - see back page.
Emirates ADL launch EMIRATES is celebrating today’sdebut of its newest destination,with the addition of Adelaide inSouth Australia to its network - asfeatured on today’s TD cover. EK’s nonstop Dubai-Adelaideroute has initially launched asfour times weekly, flying on Tue,Thu, Fri and Sun, operated bytriple-class Boeing 777-300ER,before being upgauged to dailyfrom 01 Feb 2013. ADL is EK’s 5th Australian hub.
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Thursday 1st November 2012
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STA names Constableas new global head STA Travel Group has promotedJohn Constable to the role ofchief executive, with theappointment effective from today. Constable, who has been withSTA for six years, moves into therole formerly held by Peter Liney,who is taking up an advisory roleon the STA Travel board andparent company Diethelm Travel. More industry appointments onpage six of today’s Travel Daily.
Tiger back to SA/Tas TIGER Airways Australia todaymarked its return to both SouthAustralia and Tasmania, with newdouble daily services fromMelbourne Tullamarine to bothAdelaide and Hobart. TT will provide over 5000 seatsa week to both state capitals.
PHT renews with Sabre SABRE Pacific has signed arenewed agreement withAdelaide agency Phil HoffmannTravel, with the new ten year pactextending an existing 22 yearrelationship between the firms. The deal provides the seven PhilHoffmann Travel branches acrossthe SA capital with a full suite ofSabre products including theSabre Red Workspace, SabreExplore, Intelligent Ticketing andTraveller Security. For the first time the contractalso covers Sabre AgencyManager, the Sabre Online self-booking tool, TripCase mobileintegration and Travel Intelligence.
TA to target youth market TOURISM Australia todayconfirmed details of its biggestever global youth campaign, withmd Andrew McEvoy saying thepush would include heavypromotion of the WorkingHoliday Maker Visa Program. Speaking at TA’s third annualAustralian Tourism DirectionsConference in Canberra, McEvoysaid that the visa scheme was an“excellent platform” to attractyoung people, who contributemore than a quarter of Australia’sinternational visitor arrivals. The TA conference follows TTFAustralia’s Leadership Summityesterday, where foreign ministerBob Carr also hinted at a
significant expansion of theworking holidaymaker program toinclude more Asian countries. Although daily spending byyounger visitors is lower thanother segments, workingholidaymakers have anexceptional length of stay andalso help fill vacancies in somesectors of the tourism market. Also at the conference, TAunveiled the findings of asignificant research project intothe triggers for visitation toAustralia. Undertaken in 11 keyinternational markets, thefindings identify “opportunities tomake the most of Australia’stourism offering” includingfocusing on coastal, aquatic andwildlife experiences. Interestingly, food and winewere also identified as strongdrivers, with TA to fine-tune itsapproach in some markets basedon the study.
QF/EK deal is key QANTAS ceo Alan Joyceyesterday reaffirmed theimportance of the carrier’sproposed partnership withEmirates for Australian tourism. Speaking at the TTF summit atParliament House, Joyce said thedeal would enable Australia to bemarketed to travellers from manymore destinations, citing theexample of the Qantas sales teamin Germany who are excitedabout being able to promote thecountry in EK’s four ports there. “Emirates sells hundreds ofdestinations from Germany -Qantas will sell just one,” he said,with the QF code to appear innew cities from theMediterranean to the Atlantic,Eastern Europe and North Africa. And in terms of EK customersthe news is also good, withdestinations such as Cairns, theGold Coast and Tasmania part ofthe Emirates map for the first time.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 3
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MANTRA Kent Street, welcomingguests for short or longer stays,has seen its fair share of quirkycustomers who choose to maketheir “home away from home” alittle more like an actual home. General manager DanielRussell yesterday told TD headmires the quirks some of hisguests bring to their apartments. One in particular, in town for ayear due to involvement with astageshow production, whodecided to have a fun littlecamping trip...inside the room. Housekeeping notified him ofa rather strange object set up inthe room, that being a tent. The customer was not causingany damage, so Daniel shruggedit off with a laugh.
QANTAS has this week launchedits annual ‘Movember’ supportcampaign in conjunction withthe Prostate Cancer Foundationof Australia, for fundraising intoresearch towards a cure. The carrier unveiled one of itsB737-800 jets, which was nowsporting a shiny new mo, whilethe airline will also install a moinside Melbourne’s DomesticTerminal for the month. The stylish aircraft, picturedbelow, will operate domesticservices with the mo for Nov.
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Mixed feedback on reforms THE Ministerial Council onConsumer Affairs has made publicsubmissions to its consultation onthe proposed Travel IndustryTransition Plan, and they reveal awide disparity about the way theproposals are to be implemented. Key players including CarnivalAustralia and the TravelManagersgroup have raised several issues,going beyond the TITP proposalsto question the wind-up of theTCF and agent licensing andinstead rely on the genericprovisions of the AustralianConsumer Law which covers allbusinesses across the country. The Carnival Australiasubmission raises the prospect ofthe cruise giant deciding to moveaway from travel agentdistribution, revealing that in2011 it recorded 190,000bookings with more than 81% ofthose via licensed travel agencies. Carnival says that in theabsence of the TCF “there will besignificant pressure on theoperator to honour the booking”in the case of an agent collapse. “This will inevitably meanoperators such as us will need to
reassess the ways in which weuse agents as a distributionchannel,” Carnival warned, addingthat it may also be forced to treatsmaller agents differently due tothe changed risk profile. Barry Mayo from TravelManagersparent House of Travel also raiseda number of concerns, includingthat “the removal of regulatoryand financial oversight may resultin consumers only wishing to dealwith the very large participants inthe travel intermediary market,thus ultimately resulting in lesscompetition and less choice forthe consumer”. House of Travel backed a moreuniform national approach toregulatory supervision of theindustry, reiterating previouslystated concerns about a lack ofsuitable alternative insuranceoptions and lower barriers toentry, saying that prudentialoversight should be retained butthe payment of consumercompensation claims by the TCFcould be eliminated. A submission by consumergroup CHOICE says it does notbelieve that private insurance andcredit card chargebacks willaddress the problem of consumerloss due to agent insolvency. However, CHOICE urged anaccreditation scheme coupledwith an industry ombudsman,suggesting that if the TCF iswound up, a third of its $32m inreserves be allocated “to fund aconsumer organisation to ensureconsumers are appropriatelyrepresented, assisted andinformed in the newarrangements.” The submissions are online atwww.consumerlaw.gov.au.
QF LHR bag drop QANTAS has announced theinternational expansion of its‘Faster, Smarter Check-In’ system,with the introduction of the veryfirst automated self-service bagdrop at London Heathrow. Two self-service bag drop unitshave been installed for use byboth Qantas and British Airwayscustomers from today, at the QFEconomy check-in area (Zone F). All Australian, NZ and Britishpassport holders travelling toAustralia as their final destinationand who have not checked inonline can use the system.
767 upgrades sooner THE refurbishment of 16 Boeing767 aircraft by Qantas has beenfast tracked, with the first of theupgraded planes flying today. The last 767 refresh is targetedfor completion by the end of Mar2013, finishing the project sixmonths earlier than planned. Enhancements will see the 767sequipped with in-flightentertainment streamed direct toiPads in every seat, as well asupdated cabin interiors, with QFdomestic ceo Lyell Strambi sayingthe 767s “look and feel like new”.
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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 4
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CWT buys WorldMate CARLSON Wagonlit Travel hasacquired San Francisco-baseditinerary management systemsprovider WorldMate, aimed atreinforcing its mobile offering tobusiness travellers. The product will enable CWT tooffer a greater range of on-the-goservices such as airport parking,restaurant and hotel reservations,ground transportation and airlineoptions including in-flight wi-fi.
AA/Sabre settle feud AMERICAN Airlines and Sabrehave confirmed the settlement oftheir long standing disputes,announcing they have agreed torenew their current distributionfor multiple years. In a joint statement filed inTexas, the companies revealed AAhas also agreed to negotiate withSabre for additional technologyservices in the future. “As part of the settlement,American will receive a monetarypayment from Sabre,” thestatement revealed, while AA willbe allowed to continue to pursueits Direct Connect initiative. Terms of the settlement anddistribution agreements are yetto be made public.
The State of Alaska Tourism invites you to an informationevening about AlaskaCome dine with us and learn more about the Great Land of Alaska.
RSVP by 7 November 2012 [email protected]
These events are strictly limited and RSVPs will be taken on first come, first serve basis. So don’t miss out and reserve your seat today!
SYDNEY 12 Nov 2012 HILTON Sydney 488 George StreetADELAIDE 13 Nov 2012 CROWNE PLAZA Adelaide 16 Hindmarsh SquareMELBOURNE 14 Nov 2012 STAMFORD PLAZA 111 Little Collins StreetBRISBANE 15 Nov 2012 HILTON Brisbane 190 Elizabeth Street
Market Place Opens 5.30pm Evening ends by 9pm
©State of Alaska -Chris McLennan
REPRESENTATIVES from someof the SkyTeam alliance carrierswere on hand this week at theFlight Centre Discover EuropeExpo Training Session held inSydney, attended by 150 agents. Participation in the event waslimited to suppliers that will bepresent at the FC Expo being heldat the Sydney Convention &Exhibition Centre on Sun 04 Nov. This year SkyTeam opted toshare its presence on the onestand among eligible memberairlines, being China Eastern,China Southern, Korean Air andVietnam Airlines. The joint force gave SkyTeam an
enviable presence and exposure“to create more brand awarenessin the market,” said CountryManager Rafael Despradel. The training session gave thealliance a chance to promote the“very attractive” Go-Europe Pass. The pass allows pax travellingfrom Australia to Europe with aSkyTeam member access todiscounted rates in Europe on itsseven partners there. Pictured from left are: RafaelDespradel, SkyTeam and KoreanAir; Burt Niu, Vietnam Airlines;Brooke Wilson and Daniel Cheng,China Southern; with Amy Xu andWinnie Wang, China Eastern.
SkyTeam line up for FC Expo
Today’s issue of TD is coming toyou from Parliament House in
Canberra, courtesy ofTourism Australia.
TOURISM Australia’s DirectionsConference, held in the GreatHall of Parliament House today,has seen a range of presentersincluding Federal TourismMinister Martin Ferguson,Tourism Australia chairmanGeoff Dixon and md AndrewMcEvoy as well as immigrationminister Chris Bowen. The importance of tourism tothe Australian economy hasonce again been emphasised,with participants acknowledgingthe ongoing focus on Asia as agrowing source of visitors. Attendees have enjoyed a pithyeconomic analysis from theeminent Saul Eslake, as well aspresentations from ATEC mdFelicia Mariani and TourismResearch Australia’s Leo Jago. This afternoon the event splitsinto a number of workshopsexamining topics includingAustralia in the Asian Century.
on location in
Canberra
4-class BA 777-300ERs BRITISH Airways Summer 2013schedule from London to Sydney,via Singapore (TD yesterday), willbe operated by four-class Boeing777-300ER aircraft.
Online visas for all countries AUSTRALIA will phase in onlinetourist visa applications forvisitors from all countries, movingfrom the current system whichonly has online applications forvisitors from perceived low-riskinbound markets. The move was announced thismorning by Federal TourismMinister Martin Ferguson (TDbreaking news) - and just a dayafter casino tycoon James Packerlamented the complicationsencountered by Chinese visitorsapplying for visas (TD yesterday). Speaking at Tourism Australia’sDirections conference inCanberra, Immigration Minister
Chris Bowen gave further details,with the online process tocomplement the 62 visaapplication centres overseas. Bowen also reported on a newagreement with China and Indiawhich means travellers no longerneed a physical visa label in theirpassport from 01 Oct this year,which he said would significantlyspeed up processing.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 5
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This week TD is giving one lucky reader the chance to win a years supply of Paul
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For centuries, Hawaiian natives have used the fragrant juice of the Awapuhi ginger plant to moistur-ise skin and hair.
For your chance to win this great prize, email your answer to the question below by COB on Friday to: [email protected].
In 25 words or less tell us why would you
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S. Africa campaign SOUTH African Tourism haslaunched a search for the “stars”of its next global advertisingcampaign, building on its newBucket List promotion. The organisation is looking for agroup of four friends to visitSouth Africa with a productionteam to showcase the destinationas much more than ‘The Big Five’. Dubbed ‘20 Experiences in 10Days’, the trip will depart in Febnext year. Experiences will include cagediving with Great White sharks, anight out in Johannesburg & a tripto the Western Cape winelands. “Our country has so much moreto offer, and the 20 activities thewinners will carry out are just asmall representation of theremarkable memories on offer totravellers looking for anadventurous escapade,” said SATCountry Manager Lalie Ngozi. Online entries close on 12 Nov -see www.bit.ly/SAT20exp.
Thursday 1st Nov 2012
MTA Travel last night celebratedBettiann Gain’s 2012 Avis TravelAgent Scholarship accolade (pg 1)at the Four Seasons Hotel Sydney. The Australian home-basedgroup will mark its 13th year ofoperation in a few months, withfounders Roy and Karen Merrickstelling TD in 2012 they made amore concerted effort to assistsome of their 260 agents throughthe extensive application process. Gain praised the MTA concept,telling TD the home-based modelprovided her with “a morepersonalised way to do business”,comparing it against her past roleas an agency owner. “Our clients are our friends, and
I think being home-based gives usan advantage,” she said. At the event, Avis Travel IndustryManager Russell Butler recognisedthe importance of agents beinggood listeners, problem solversand relationship builders, not justgreat consultants. The Scholarship prize includes aPolonious Resources program andan honorary position on the AvisTravel Agents Advisory Board. Pictured from left are RussellButler, Avis; Roy Merricks, MTATravel; Bettiann Gain, MTA Travel;Karen Merricks, MTA Travel; JennyLorkin, National Agency Sales Mgr,Avis; and Greg Petersen, DirectorSales & Marketing Avis Budget Grp.
Hahn Air adds TAME E-TICKETING platform Hahn Airhas added TAME (TransportesAereos Militares Ecuatorianos),Linea Aereas del Ecuador to its listof carriers ticketable on HR-169. EQ operates to 15 destinationsin Ecuador and to Colombia,Panama and Venezuela.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 6
Thursday 1st Nov 2012
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Home Sweet Home at Mantra
Worldhotels addition INDEPENDENT hotel groupWorldhotels has added the SavoyHotel Buenos Aires to its DeluxeCollection, with the 164-roomproperty centrally located.
FOLLOWING four-months underthe renovators knife, Sydney’sMantra on Kent hotel yesterdayrevealed the fruits of its labour at aspecial unveiling showcase event. The 105-room hotel delivered a“floor-to-ceiling” reimagining of itsapartment style accommodation,with new furniture rolled in inclnew widescreen TV’s, refreshedlaundries, soft new carpets and afresh lick of paint to complete the$1.5m top-to-toe modification. Hotel public areas were also notspared, with Cascades restaurantnow sporting a stylish new look,overlooking a redesigned lobby. “We aimed to complete threefloors per week, with new paintand carpet, and once that was
finished we installed the furnitureover a two week period,” hotelmanager Daniel Russell told TD. The project continues the two-year, $20m refurbishment projectunderway in city Mantra hotels. Pictured above at the Mantrasignature “I will” wall, encouragingAustralians to adopt the “I will”mantra to their lives, featured atall CBD Mantra hotels, from left isYvette Peverell, PR Manager;Daniel Russell, Mantra on Kentmanager; Paul Wilson, NSWcorporate sales manager & MauroLeone, Sydney area manager. To see the new rooms or forpics from the Mantra’s launchevent, see TD’s Facebook page atwww.facebook.com/traveldaily.
CIC into administration THE voluntary administratorsappointed by Classic InternationalCruises (TD breaking newsyesterday) have suspended newbookings, but say they willcontinue trying to source asuitable vessel for the upcomingAustralian season of cruises whichwas to be operated by MV Athena. As revealed earlier this week(TD Tue), CIC’s website hadindicated that the German vesselDelphinus had been chartered forthe program, but it appears that ahiccup in these arrangements ledto the appointment of LawlerPartners as administrators. “Future bookings have nowbeen placed on hold,” LawlerPartners said, with consumersurged to contact travel agents inrelation to their future travelarrangements. The planned Athenadeployment, which included tworepositioning legs, was to havebeen CIC’s 9th Australian season. More information, along with allthe latest cruise news, in today’sissue of Cruise Weekly - subscribefree at cruiseweekly.com.au.
Durham Coaches out THE Travel Compensation Fundhas advised of the termination ofDurhams Coaches of Temora inNSW (ABN:68 427 267 662) as itceased trading as a travel agent.
100 million Jetstar pax YESTERDAY, the Jetstar Groupcelebrated the carriage of 100mpassengers at Changi Airport inSingapore, with the lucky paxonboard a Jetstar Asia flight to HoChi Minh City winning a S$5000holiday voucher. MEANWHILE, Jetstar will tonightkick off services between Darwinand Osaka, via Singapore - thelow-cost carrier’s fourth int’lconnection for the Top End. The service will start out asthrice weekly before ramping upto four weekly in Dec.
HA Sapparo fires up HAWAIIAN Airlines commencednew direct flights from Sapporoto Honolulu yesterday, with theHawaii Tourism Authority sayingit expects the flights to generateUS$61m in visitor expenditure.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 7
Thursday 1st Nov 2012
Guest Activity Manager – Ayers Rock ResortAyers Rock Resort is coming alive…we are looking for the skill and
expertise of a Guest Activity Manager to manage and lead our Resort
guest activities and performances.
With a focus on creating a centre of Indigenous Excellence, the Guest
Activity Manager will coordinate and manage all of our current cultural
guest activities, as well as prepare and develop new activities on an
ongoing basis.
Working closely with the Executive General Manager of Operations and
Director of Guest Experiences, you will ensure the activities, events and
performances are regular and systematic, of a high standard and ensure
they are enjoyed by our wide range of guests.
Additional areas of responsibility include;
The suitable candidate will have;
essential
At Ayers Rock Resort, our aim is “to offer our visitors a genuine Indigenous
Experience while making a real difference for Indigenous communities
through employment, development and business opportunities in tourism”.
We cater for all travellers, and have 5 hotels on site ranging from a
campground to luxury tents.
Aboriginal and Torres Strait Islander people are encouraged to apply.
All applications are to be sent to Sonia Roman, Talent Resourcing Manager,
WELCOME to Supplier
Updates, Travel Daily’s new
regular feature.
Agents can now access the
latest special deals and
promotions being offered
by suppliers, simply by
CLICKING HERE.
Supplier
Updates
Supplier enquiries for notices:
Marriott China push MARRIOTT International hasoutlined ambitious growth plansin the Asia-Pacific region, flagginga goal of more than doubling itsexisting property numbers by theyear 2016. The hotel giant currentlyoperates 132 hotels in the APACregion, with signed managementagreements for a further 143properties, taking its total to 265,or 80,000 rooms in 16 countries,operated under eight brands.
Velocity reward sale VIRGIN Australia’s Velocityfrequent flyer program haslaunched a special Reward Sale,requiring up to 30% fewer pointsneeded on selected flight sectors. Valid for bookings and travelbefore 31 Dec, flights departingSydney to Perth, Nadi, Auckland& Tonga, which formerly required16,900 points, now needs only11,830 points for a seat - more at www.velocityrewards.com.au.
THIS week’s Industry Appointments column is brought to you byinPlace Recruitment. If you have just appointed someone to a newposition and would like to update the industry, send us an email [email protected].
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Virgin Australia has welcomed Jacqui Abbott to the fold as CorporateCommunications Manager. Abbott has been tasked with heading thecommunications for the Product and Brand departments, along with theVelocity frequent flyer loyalty scheme, sales & international markets.
Heidi Dealtry has been announced by Hertz as its new Product MarketingManager for Australia & New Zealand. Dealtry will be based in thecompany’s regional head office in Melbourne and will oversee consistencyof branding through both markets and assist new product development.
Relocating from London to Sydney, Radisson Blu Edwardian Hotels hasnamed Cindy Kam as the company’s new Director of Sales, Australia.Kam joins the hotel chain with experience with Virgin Limited Edition.
Intercontinental Hua Hin Resort in Thailand has appointed Britta Kutzas the new General Manager of the company’s Thai flagship seaside resort.
Nick Berry has joined Pan Pacific Hotels Group as its new Director ofSales for the Pan Pacific Perth. Berry brings over 15 years experience inthe hotel industry, with prior roles in the Oceania and Asia Pacific region.Elsewhere within the group, Jill Tan-Gunter has been recruited to theposition of Vice President of Human Capital and Development.
Tasked with driving growth in commercial operations in the Asia-Pacificregion, Travelport has sourced seasoned business leader Patrick Andresas its new Vice President and Regional Managing Director.
Business Events Sydney has elected its current Regional Director forNSW/ACT, Scott Boyes to the Board of Directors following its AGM thisweek. Boyes joins Gary Daly and Kate Smith as Members Directors.
To be based in Canberra, event services company Staging Connectionshas welcomed Lynne O’Brien to the role of Business DevelopmentManager. O’Brien brings many years of event experience to her new role.
VTIC fair concession THE Victoria Tourism IndustryCouncil is seeking support fromthe state government to extendconcession travel rates to int’lstudents, saying Victoria couldlose its “competitive edge” toother states offering the discount.
Busabout 2013 brox TEN new itineraries including aTransylvanian Halloween Trekover seven-days have been addedto the latest Busabout, Haggis &Shamrocker Adventures Europebrochure for 2013. Billed by global md Graeme Wardas its “most diverse program yet”,the brochure features increasedcapacity on popular products inGreece, Croatia & Scandi-Baltics,and on the trips taking in theOktoberfest and La Tomatinafestivals - www.busabout.com.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 8
Thursday 1st Nov 2012
RIGHT: Agency of the Year QLD -HWT Mount Ommaney: DavidSorpassa, David Swanboroughand Sue Ball.
ABOVE: HWT managing directorDavid Rivers addresses the crowd.
LEFT: Rooftop partywith entertainment fromChristine Anu at the REXHotel in Ho Chi Minh City.
ABOVE: Spirit Award winner: HWTmanaging director David Rivers withBenjamin Dean.
RIGHT: Agency of theYear WA - HWT Belmont:Julie Wheelhouse andDebbie Nazzari.
BELOW: Rob Gurney addresses conferencedelegates for the first time as JTG ceo.
LEFT: Brochure of the Year: James Brodie and PaulHole, Travel Indochina general manager.
BELOW: Agency of the Year SA, Tas & NT - HWT AliceSprings: Guillaume Lefebvre, Julie Wheelhouse, DenisMaher and Kelley Matson.
BELOW: HWT Manager of the Year: SteveCallaghan, Access Prepaid, Dean Heke, HWTKatoomba and Karen Tsolakis from Qantas.
ABOVE: HWT delegates at the historicReunification Palace in Ho Chi Minh City.
BELOW: Joint winner of Agency of the YearVIC - HWT Eltham: James Kotsiros, MelissaAnderson, Simon Clark and Kelley Matson.
HUNDREDS of agency owners,managers and representativesfrom Harvey World Travel and itsparent Jetset Travelworld Groupconverged on Ho Chi Minh City inVietnam last weekend for theHWT annual conference festivities. Under the theme of “Take TheLead”, the weekend of events sawnumerous opportunities for theattendees to network and catchup with colleagues and friends. The group’s business partnersbriefed agency owners on thelatest information on products &
services, with the Master ofCeremonies for the occasion beingtelevision host Andrew Daddo. Also addressing the delegationwas new JTG ceo Rob Gurney,HWT md David Rivers and AFTAchief executive Jayson Westbury. Closing night saw the galaawards dinner held, with specialawards for HWT and suppliers.
Harvey World Travel light up Ho Chi Minh CityHarvey World Travel light up Ho Chi Minh City
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 9
Harvey World Travel light up Ho Chi Minh City
Thursday 1st Nov 2012
Harvey World Travel light up Ho Chi Minh City
ABOVE: Conference MC Andrew Daddo.
BELOW: Agency of the Year NSW Metro - HWT Emu Plains:Ryan Montgomery, Gay Julian, Cath Bisaro and Kim Owen.
ABOVE: John Harvey Awardwinner: Chris Hall with HWTmanaging director David Rivers.
ABOVE: Tom O’Toole, Beechworth Bakery.
LEFT: MajorSponsorsRecognitionAward: AlastairFernie, HarveysChoice gm; DebbieAshes, HWT LaneCove and KarenTsolakis, Qantas.
BELOW: Robyn Buteyn from HWT Brightonwith chef Luke Nguyen.
RIGHT:Annette Weir,James Brodie,Kerri Owers-Brown andSarah Porter -clearly fans ofHo Chi MinhCity.
LEFT: Sister Trish Franklinof Loreto Vietnam AustraliaProgram, with a visitinggroup of children BELOW.
ABOVE: Agency of the Year NSW/ACT - HWT Charlestown:Adam Pearson, Hamish McCracken & Geoff Pearson.
BELOW: Joint winner of Agency of the Year VIC -HWT Waverley Gardens: Russell Wilkie, DebbieWilkie and David Rivers.
ABOVE: AFTA ceo JaysonWestbury greets the crowd.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 10
Travel Daily is Australia’s leading travel industry publication.Produced each weekday since 1994, the newsletter is first with thelatest industry news and is available by paid subscription to peoplewithin the travel industry. Sign up for a free 14 day trial subscriptionat www.traveldaily.com.au.PO Box 1010, Epping, NSW 1710Phone: 1300 799 220 Fax: 1300 799 221
Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation ofTravel Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.
Publisher/Managing Editor: Bruce PiperEditor: Guy DundasContributors: Matt Lennon, ChantelHousler, Jenny Piper and Barry MathesonEmail: [email protected]
Advertising and Marketing: Christie-LeeLachance, Lisa Martin and Magda HerdzikEmail: [email protected] Manager: Jenny PiperEmail: [email protected]
Travel Daily Group:
Thursday 1st Nov 2012
Cunard in conjunction with Travel Daily is supporting Movember and is
urging the industry to take part in the charity event.
The Movember event raises awareness and funds for men’s health issues,
such as prostate cancer & male depression, by encouraging people to sport a
moustache and get sponsored.
Guys can take part as a Mo’ Bro by grabbing some colleagues and registering
a team and girls can help out as a Mo’ Sis and posing with a mo (see the
website for more details).
Travel DailyFirst with the news
WIN THE MAJOR PRIZE:Th ree-night voyage on Queen Mary 2
1. Register your details at http://au.movember.com/
2. Email your individual or team name to: [email protected]
3. Grow some impressive facial hair or buy/make a fake mo.
4. Send in photos to feature on the Travel Daily website, with the link to your mo’ page.
Click here for more details and Terms & Conditions of the competition
GROW A MO AND WIN A CRUISE
AFTA UPDATEThe latest insights from AFTA’s
Chief Executive, Jayson Westbury
SUPERSTORM Sandy has clearly rocked the USA and no doubt many ofus in the travel industry. From the pictures and reports we are seeing it isanother nasty blow to a country that Australia and more over, Australiantravellers have fallen in love with. The USA has been and I am sure willcontinue to be a very strong destination for the outbound travel industryand due to this, the numbers of Australians that have and will beimpacted by this superstorm is bound to be big. Travel Agents across Australia will no doubt jump into action to supportclients at this time. All the airlines operating to the US out of Australiahave immediately done the right thing to help make this process as easyand simple as it can be. Albeit that these things are never easy. Weather events and the travel industry are definitely not a marriageand I am sure everyone hopes that as the superstorm passes and settles,the tragedy unfold can be kept to a minimum. As for what it will all looklike once the water subsides and the people return, we will just have towait and see. New York is a tough city and if there is a city in the worldthat knows how to recover from adversity, it is NYC. I am sure everyone’smind and hearts are with the USA at this time & hope that this situationcan recover quickly. On a more positive note, I had the pleasure of being a guest in Vietnamthis past weekend as I attended the Harvey World Travel Symposium. HWT did a wonderful thing in making some significant donations tosome special charities that operate in Vietnam and Cambodia. It isamazing how far a little can go in a country that has suffered somuch. It makes you feel good to be a part of an industry thatcan give back in the way that the owners/manager andindeed the company did during the symposium. Welldone to everyone involved in what was an excellentconference with a wonderful local experience for all.
Hilton Canada boost HILTON Worldwide hasconfirmed an agreement with theSilverbirch Hotels & Resorts groupin Canada for the construction ofone new hotel and managementrights of two others. Under the deal, the firm willintroduce its Doubletree by Hiltonbrand to the capitals of Canadianprovinces Alberta & Saskatchewan,namely Edmonton and Regina.
QFFF member surge QANTAS yesterday reported a9% year-on-year spike in membernumbers for the quarter endedSep 2012, up approx 200,000 to acurrent total of 8.8 million. Billings for the quarter were up2% on last year to $304 million,while Awards Redeemed rose 16%.
Hertz wi-fi devices HERTZ Australia is now offeringportable wi-fi units that can behired with a vehicle for $12/day. The pocket-sized 3G units areavailable from airport locations inMelbourne, Sydney, Brisbane,Perth, Adelaide, Darwin & Cairns,enabling customers to stayconnected while travelling. The devices were rolled out inNZ earlier this year (TD 22 May).
GoIndonesia on RDX INDONESIA’s GoIndonesia.comonline agent has signed on toSiteMinder’s Room DistributionExchange platform to speed updirect access to hotel res systems.
Smartraveller comp CONGRATS to Leigh Thompsonof World Travel Professionals whohas been named the winner oflast week’s Smartraveller mini-comp, who has won a three-pieceCaspian Hybrid luggage set. Her response was: Being informedis important. Don't show upsomewhere dangerous - subscribefor Travel Advisory Updates andknow where on the FOUR levels,your destination is graded.
Tiger/Scoot additions THE addition of 13 new ports toScoot’s network through its newalliance with fellow low-costcarrier Tiger Airways (TD Tue),lifts the destination count to 16. Bangalore, Kochi, Hyderabad,Chennai, Thiruvananthapuram &Tiruchirapalli in India, along withPhnom Penh, Hanoi, Dhaka,Penang, Colombo, Kuching andJakarta now complement theexisting ports, Phuket, Ho ChiMinh City and Kuala Lumpur. The tighter bond means pax willbe able to buy flight itinerariesorginating from South East Asia. New routes on single itinerarybookings include from HongKong, Guangzhou & Hyderabad toboth Sydney and Gold Coast, andColombo and Chennai to Sydney. The carriers said the jointitineraries offer “increased choiceand value to customers.”
Hobbit safety video AIR New Zealand has releasedits latest in-flight safety video, thistime calling on the assistance ofcharacters from the upcomingThe Hobbit: An UnexpectedJourney film to help guide pax. The Air NZ video forms part of amajor global promotion linked tothe movie, and featureshobbits, elves and orcs. TD TV is hosting thevideo, click on the logo or go towww.traveldaily.com.au/videos.
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Working in partnership with the Australian Travel Industry