ADDING VALUE TO EVERYBUSINESS JOURNEY

TODAY’S JOURNEY

Partnership Renewal

What’s in it for You

Hertz Updates that Matter to You

Partnership Renewal

2. Increased Earnings Potential

2. Increased Earnings Potential

1. Financial Support for

Group

1. Financial Support for

Group

3. Strategic Communicatio

ns

3. Strategic Communicatio

ns

4. Hertz Improvements

4. Hertz Improvements

Larger Earnings

Ahead!

What’s In It For You . . .

Continued Financial Support for the Group

Improved BAP & Retail Override Program

NEW OPPORTUNITY – Quarterly Market Share Bonus

Helping You is Good For Hertz

3 Things That Are Good for Hertz are Also Good for You:

1. Help Grow Hertz Share

2. Increase Hertz BAP Rentals

3. Increase Hertz Leisure Rentals

1. Help Grow Hertz Share

CBTG Members now earn quarterly market share bonuses by attaining 31% Hertz share regardless of total group performance

Growing share 3 ways

1. Help Hertz convert large corporate accounts

2. Increase Hertz BAP rentals – leads and implementation

3. Increase Hertz Leisure rentals & use of CBTG Member Benefit Number (CDP # 317491)

We heard you when you said our small account (BAP) program needed a change and we have improved it in 2011

2. Helping You with Better BAP

Now, the Hertz Business Account Program has even more benefits:• Lower Daily Rates• Lower Weekly Rates• Lower Monthly Rates• Lower Rates on specialty vehicles such as SUVs and Minivans• Lower Rates at Neighborhood Locations• One-Way Rates now available• Rentals now available for age 20+

As a reminder, program benefits are:

Benefits for your Clients• Up to 20% Off Hertz Business Travel Rates• Free Rental Days

• Earn 1 credit for every qualified rental day• 15 rental credits earn a Free Rental Day

Certificate• Customized Billing Options• Employees can earn their own free days

through Hertz #1 Awards®

• Complimentary membership in Hertz #1 Club Gold®

Benefits for your Agency• 10% Commission

• 5% commission on all bookings made with the Hertz Business Account CDP#

• 5% Agency Referral Bonus*• $50 Hertz Rental Certificate when newly

enrolled account completes their first rental• Better BAP Override Scale• Quarterly Market Share Bonus

Benefits for your Front-Line Agents• Free Rental Day Certificate for every new

account enrolled• 10 Agent Gold Rewards® Points on qualifying

rentals of 3 days or longer

NEW

BAP Fixed Pricing You Can Sell

Hertz offers your clients preferred rates and you preferred commissions when using your CDP # 317491.

CDP# 317491 offers:– Up to 20% off on Hertz retail rates in the U.S./Canada– 10% commission on Weekly/Weekend Rentals in U.S.– Enter your CDP# 317491 as part of the reservation process– Combine your CDP # with a PC# for greater savings! A list of all PC offers

is on the CTG website.

3. Helping You with Leisure Rentals

Hertz

“Coupons”

On CBTG

Website

Thrifty

Dollar

Alamo

National

Budget

Enterprise

Avis

Hertz

1%

3%

4%

7%

10%

13%

22%

30%

Source: Consumer Tracking Study Q4 2010

Best Overall Rental Car Company

FOR BUSINESS TRAVELERS, YEAR AFTER YEAR, THE FIRST NAME IN RENTAL CARS IS HERTZ…THE SAME NAME THAT INVENTED THE CATEGORY.

Your travelers know us, prefer us, and trust us.

Business Airport Renters

Hertz Updates that Matter to You

2%

5%

6%

8%

11%

14%

18%

22%

Thrifty

National

Dollar

Alamo

Avis

Budget

Enterprise

Hertz

Leisure Airport Renters

Source: Consumer Tracking Study Q4 2010

Best Overall Rental Car Company

FOR LEISURE TRAVELERS, YEAR AFTER YEAR, THE FIRST NAME IN RENTAL CARS IS HERTZ…THE SAME NAME THAT INVENTED THE CATEGORY.

Your travelers know us, prefer us, and trust us.

Out of 1000 possible points, Hertz, Enterprise and National all perform above car rental industry average of 750 points.

Hertz Is a Top Performer on JD Power Too

Enterprise National

Hertz

FOR YOUR CUSTOMERS, TWO PRIMARY MEASUREMENTS OF QUALITY ARE AGE AND DIVERSITY OF THE CARS THEY DRIVE…

ON BOTH SCORES, HERTZ WINS!

Hertz has the youngest, most diverse fleet – over 170k new cars added in 2010.

Over 80% of our fleet is less than 6 months old.

IN 2011, HERTZ WILL UPGRADE AND REDEFINE IT’S UNIQUE COLLECTION SERIES…

Prestige CollectionSuperior performance vehiclesFeatures Mercedes, Cadillac, Lincoln, Volvo, InfinitiIncludes free NeverLost GPS, Satellite Radio, #1 Club Gold Membership and more…

Adrenaline CollectionUpdated American performance classicsFeatures Mustang, Camaro and ChallengerIncludes free Satellite Radio

Green Traveler CollectionElectrics & Hybrids OnlyFeatures Nissan and Toyota – Ideal for eco-conscious consumersFixed corporate rates available

AT HERTZ, CUSTOMER SERVICE IS OUR HIGHEST PRIORITY

WE CONTINUOUSLY INVEST IN, MEASURE AND IMPLEMENT PROCESSES FOR IMPROVEMENT

The Hertz Net Promoter Score (NPS) provides the means for gauging performance, establishing accountability, and prioritizing investments.

Management incentives are based on survey results to ensure focus on a culture of customer satisfaction.

On the Hertz return receipt, customers are provided a toll-free number to call or a web site to visit to take a short survey.

IN 2011, HERTZ’S TOP GLOBAL AIRPORT FACILITIES WILL ALSO RECEIVE A MAJOR UPGRADE TO FACILITATE SPEED OF SERVICE AND QUALITY OF CUSTOMER EXPERIENCE…

New countersVideo walls with go-panels featuring local weather, travel newsOn-the-go concessions (in pilot)

GPSBus trackingBroadcasting location to customers

Automated Intercom Trip Updates

Flat Screen Technology

Gold BoardFlight Information

2D Code Signs

Internet WiFi

Near Field Communications

On-board Kiosks

Bar Code Readers

Two entry/exit doors, front or center located

HERTZ BUSES ARE ALSO BEING UPGRADED TO ENHANCE EVERY MINUTE OF THE CUSTOMER JOURNEY AND MAKE SURE YOUR TRAVELERS FEEL VALUED AND CONNECTED

IN 2011 AND BEYOND, HERTZ WILL INVEST IN CONVERGING TECHNOLOGIES TO ENHANCE THE CUSTOMER EXPERIENCE…

AT THE AIRPORT, IN THE CAR, AND ON THE MOVE, HERTZ IS USING TECHNOLOGY TO SAVE TIME AND ENHANCE THE CUSTOMER JOURNEY

Hertz self-serve kiosks now being placedin hundreds of locations across the US and Europe.

Next generation NeverLost 5 touch screen GPS now available in Hertz fleet. Includes major upgrades in graphics, touch2speak, weather, flight info, and more.

Geo-fence technology speeds up pickup and drop off at an increasing number of Hertz locations – no stopping at exit/entry gates

Keep Your Eyes Open for More Exciting Enhancements Still to come this year . . .

Hertz Gold Enhancement

Hertz Awards Enhancement

Connect By Hertz Enhancement