Adding Notifications to your Mobile App with the Universal Notification ServiceSteve Krenzel, Salesforce, Lead Developer NotificationsKevin Hawkins, Salesforce, Lead Developer Mobile SDK

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Steve KrenzelLead Developer, Notifications

Kevin HawkinsLead Developer, Mobile SDK

% of time spent on mobile devices is in apps

80%

Average person checks their smartphone

150x per day(~6.5 minutes)

Average apps installed on a US Smartphone

41apps

The Problem: Content Overload

▪ More and more content is feed based

▪ Feeds are temporal in nature▪ Easy to miss key updates or

information▪ Everyone hates email but it

guarantees delivery

The Solution: Universal Notification Service• Cross Platform

• Native Push• Mobile• Web• Cross App

• Consistent Experience

• Extensible• Custom notification types

• Customizable• Preferences

• Relevance is key

Centralized Notifications

DeliveryManagement

Preferences

Templates

Rule Engine

Queueing

Custom Notifications

Actions

API

Roadmap: Universal Notification Service• Winter ‘14 (TODAY)

• Salesforce1 notifications• iOS and Android native push notification

support for custom mobile apps using our SDK

• Spring ‘14• Notification Preferences• Additional Salesforce notifications• Additional delivery channels

• Summer ‘14• Salesforce Web UI• Notification center in custom apps

• Winter ’15• Custom notification types• Actionable notifications

Touch Revolution

4x* comScore Mobile Metrix (March 2012)

Mobile apps using native push have

the engagement rate vs non-push apps

Adding Push Notifications to your Mobile App

1. Register to send push notifications with Apple or Google2. Enable your connected app for push notifications3. Configure native push notifications on your mobile app4. Add logic to generate a native push notification for your custom mobile

app

Register for Push Notifications with Apple or Google

Enable Connected App for Push Notifications

Configure Mobile SDK Android for Push Notifications// Set Google project number

<string name="androidPushNotificationClientId">35123627573</string>

Configure Mobile SDK iOS for Push Notifications// NOTHING TO DO – SALESFORCE DOES IT FOR YOU…SWEET!

Generate Push Notifications// Instantiating a notification *MobilePNS.MobilePushNotification msg = new *MobilePNS.MobilePushNotification();

// Assembling the necessary payload parameters for Apple. //(<alert text>,<alert sound>,<badge count>,<free-form data>)Map<String, Object> payload = *MobilePNS.MobilePushPayload.apple('Case ' + cs.CaseNumber + ' status changed to: ' + cs.Status, '', badge, null);

// Add the assembled payload to the notification msg.setPayload(payload);

// Getting recipient users String userId1 = cs.OwnerId; String userId2 = cs.LastModifiedById;

// Adding recipient users to list Set<String> users = new Set<String>(); users.add(userId1); users.add(userId2);

// Sending the notification to the specified app and users. msg.send('customerSupport_App', users); } }

*(Developer Preview), APEX API name change in Spring ‘14

Push Notification walk-through

DEMO