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AUTOMATIC DEVICE DETECTION& CONFIGURATION (ADD/ADC)

nAUTOMATICALLY DETECT NEW DEVICES AND USERS ON THE NETWORK

nSEAMLESSLY ACTIVATE & CONFIGURE DEVICES AND SERVICES

nENSURE MOBILE DEVICES AND SERVICES ARE ALWAYS WORKING

nREDUCE SERVICE ROLLOUT TIME

Mobile customers have come to expect access their mobileservices first time, every time, no matter what device theyare using or where they are. At the same time, as mobiledevices and services have become more sophisticated andcomplex, a growing number of reasons why a service mightnot be working has led to an increase in both the number andlength of customer support calls, incurring growing costs andimpacting data service ARPU. New subscribers, new devices,new service offerings, changes to services, roaming intoanother network or switching a SIM card are among the manythings that can cause device and service settings to require

updating.

Mformations Automatic Device Detection & Configuration(ADD/ADC) solution helps mobile carriers to improve thepenetration and usage of services, reduce customer carecosts, and generate additional revenue by automaticallydetecting devices in the network, activating, provisioning,configuring and reconfiguring mobile devices and servicesthroughout their lifecycle, and optimizing the userexperience with mobile services.

KEY CAPABILITIES

nAutomatic Device Detection (ADD)to detect new devicesas soon as they connect to the network, using the proven andwidely deployed SS7 connectivity protocol and covering thewidest range of network topologies in the industry

nAutomatic Device Configuration (ADC): Automaticallyactivate and configure devices and services when theyconnect to the network, ensuring that every device on thenetwork is correctly configured and services work properly

nOver-the-air configurationof device settings, includingaccess point (APN), MMS, email and Internet browser

nCustomer care portal/UIthat is ready to use and easilybranded

nAdministrative console, to enable each carrier to set upand manage configuration profiles

nExtensive device database of tens of thousands of devicecodes and models, updated monthly

nSMS-C integrationto enable configuration messages to bedirected directly to the carriers SMS-C

nAPIsthat enable the integration of external triggers fordevice configuration actions, such as self-care, SMS or USSD

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MFORMATION ADD/ADC

KEY CAPABILITIES

nAutomatic Device Detection (ADD):Mformations automatic device detection (ADD)detects new devices as soon as they connect to the network.

Automatic tracking and detection of new devices as they attach to the network in bothSS7 and LTE network topographies

A real-time feed to external systems of the mobile devices being used by subscribers inthe network

Functions as the Equipment Identity Register (EIR) for the network - monitors, detectsand bars blacklisted devices from accessing the network; detects and reports ongreylisted devices accessing the network

Integration with ADC to automatically trigger device configuration and managementactions

nAutomatic Device Configuration (ADC): Enables the automatic activation andconfiguration of devices and services when they connect to the network.

Rule-based automation of over-the-air device and service settings updates

Over-the-air provisioning of configuration settings for data services (email, social media,Internet, MMS, etc.)

Over-the-air repair of partially configured settings

Remote configuration of iPhone access points

nOver-the-air configuration: Remotely get/set a range of device configurationsettings, including access point (APN), MMS, email and browser including access point(APN), MMS, email and Internet browser.

nCustomer care portal/UI:A ready-to-use and easily branded portal provides devicestatus and transaction history information, helping customer care staff resolve mobiledevice issues quickly, while providing an informed and effective customer experience

nAdministrative console:An easy-to-use administrator GUI that enables each mobileoperator to set up and self-manage their configuration profiles for their specificneeds.

nExtensive device database: A comprehensive database of more than 90,000 devicecodes and over 6,000 device models. The device database is constantly updated as newdevices emerge into the market.

nSMS-C integration:Enables mobileoperators to direct configurationmessages directly to their own SMS-C

over VPN for optimal reliability andsecurity.

nAPIs:A comprehensive set of APIsenables mobile operators to integrateexternal triggers for device configurationactions, such as self-care, SMS or USSD.

ABOUT MFORMATIONThe leading global provider of mobilitymanagement technology, Mformationprovides global solutions for seamlesslymanaging communication technologies. Oursoftware and services enable carriers, serviceproviders and enterprises to leverage evolvingcommunication networks and servicesthrough comprehensive security, analytics,and management solutions. More than 500million devices are under the management ofMformations technology around the world.

www.mformation.com

info@mformation.com

2013 MFORMATION SOFTWARE TECHNOLOGIES LLC. All rights reserved.Mformation and the Mformation logo are registered trademarks of Mformation Software TechnologiesLLC. All other trademarks, registered trademarks and brands are the property of their respective owners.

OTA PROTOCOLS SUPPORTED

GSMA RCS ProvisioningGSMA RCS-e ProvisioningOMA Client ProvisioningOpenwave Provisioning ProtocolNokia Smart Messaging

Nokia/Ericsson OTAWindows Client Provisioning