Adam Christopher Fitzpatrick ______________________________________________________________________ Experience: Nuclear Business Support Specialist Lloyd’s Register EMEA Projects Team Start Date: February 2016 – Present Day Providing support to the Lloyd's Register NNB Project and Project Manager, in contract delivery to EDF NNB, to the agreed scope and specification. Providing support to the team members of the Lloyd’s Register-Apave (LRA) joint venture. Building relationships and providing safe delivery of services within the correct timeframes and costs. Main Duties:

Management of communication and stakeholder management to align with JV agreements

Maintaining the Quality Management System (QMS) to a high standard with improvement strategies

Maintaining and Monitoring of SQEP and Conflict of Interest Records Planning and Preparing for UKAS Audits Update and maintaining the Technical Review Register Creating Invoices to LRA and NNB Providing Invoice approvals to the correct budget codes Managing cash flow with interaction with the Financial Shared Service Centre (SSC) Managing the monthly accruals for income and costs Assisting the Project Manager with preparation of quotes Management of Livelink accounts and security protocol Arrange and facilitate Project Meetings Control all documentation issued to and from the client using Supplier Exchange and MS

Access Creating and maintaining Inspection schedules using MS Project Creating internal procedures using MS Viso

Deputy Support Services Manager Lloyd’s Register EMEA Energy Department Start Date: April 2012 – February 2016 Effective day to day running of the customer services team as well as undertaking a wide range of complex administrative activities, resolving complex queries to meet specific business objectives and to supervise a team to maintain an efficient and effective customer service. Main Duties:

Managing a team of 10 Customer Service Administrators Coordination of annual and bi-annual appraisal process Motivating and driving performance to ensure target delivery Management of internal and external facing finance processes including expenses,

invoicing and purchasing Management of departmental recruitment processes Training new members of staff, including training plan development to monitor training Inducting new office and field based staff Acting as a point of contact for global offices Training field based colleagues on how to use the Docflow archive system Supporting and working with Project Managers on major project work Arranging Inspections visits for key LR clients Processing and amending client accounts using the Customer Data Hub (CDH) Software

Customer Services Administrator Lloyd’s Register EMEA Energy Department Start Date: April 2008 – April 2012 To provide high level administrative support against defined procedure, with autonomy over workload to meet business needs. To undertake a wide range of complex administrative activities and resolve complex queries whilst monitoring and delegating work of others Main Duties

Creating databases using Microsoft Access to monitor the schemes that Lloyds Register (LR) operates

Processing Applications and creating quotations for customers who apply to be apart of the different schemes that LR operate.

Processing the signed Quotations / Contracts by issuing the job its own Control Number and notifying a qualified assessor to arrange a visit with the customer.

Monitoring and updating the company website which details the accreditation the customer has gained.

Building relationships with new and current customers via Telephone / Email and Meetings by advising them with the services that LR can provide

Organising and attending meetings for customers who hold accreditations with LR Invoicing Customers using the JDE II software Resolving Invoicing queries with the customer Monitoring the profitability of jobs to make sure they make a 28% return of sale Creating Purchase Orders using the JDE II software Writing business cases to make major changes to the Lloyd's Register website Creating new Administrative procedures for new client schemes Working with different LR offices and employees to help with customer requirements. Inputting subcontractor timesheets on the JDE II system and process the payment of their

invoices Reducing and billing the hours on the work in progress (WIP) list I was a member of the Coventry Office Social Committee, which organised events for staff

such as New Year Parties and Summer BBQs Administrative Assistant Coventry City Council Commercial Services Environmental Health Start Date: June 2004 – April 2008 I provided a high quality Administration service to the Environmental Health team, which included Food Safety and Health & Safety Officers. I worked with members of the public to help resolve any Food, Health and Safety issues in commercial businesses. My Main Duties were:

Data Entry of confidential information for Commercial Businesses in regards to Food Hygiene and Health & safety

Provide training to colleagues for new software packages Install new software and update templates onto my colleagues computers Creating monthly Customer Standard reports for management meetings Dealing with public complaints / enquiries face to face in a professional manor Ordering stationary and PPE using an on-line software package Arranging payment of invoices Maintaining a large filing system Creating an electronic archive system for storing information on the network Typing up recorded confidential prosecution interviews on MS word Training and supervising new / temporary members of staff Dealing with internal and external telephone calls Taking minutes for meetings

Training, Skills & Education: I have a wide level of experience using MS packages such as, Word, Excel, Access, Outlook, PowerPoint, Viso and Project, which I use on daily basis. I also use LR systems, JDE II, CDH, Docflow and Livelink. I also provide training sessions to staff members of LR Energy on these systems. I hold a full and clean UK Drivers Licence Education and Qualifications: Heart of England Training Ltd 2004 – 2007 Achieved the qualifications whilst working for Coventry City Council

NVQ Business Administration Level 2 Apprenticeship in Business Administration Level 3 Business Technical Certificate Level 3 Key Skills Application of Number Level 2

North Warwickshire and Hinckley College 2003-2004 Achieved the following qualifications

GNVQ Intermediate ICT Key Skills Communications Level 2

Higham Lane School Nuneaton 1998 – 2003 Educated at a GCSE Level and achieved the following qualifications:

English Language / Literature Mathematics Biology Chemistry Physics Religious Education Graphic Design Business Studies History German Language

Personal Statement: I have excellent time keeping skills and like to arrive to work early so I can plan my day. In my current role, it is essential that I am a strong and confident team worker and understanding the needs of those in the team. I enjoy working as part of a team, but can also work effectively whilst on my own. I am able to prioritise my own workload to meet deadlines and I am aware of consequences if deadlines are not met. I am also willing to undertake any training necessary to help me develop professionally and personally. I am currently taking evening French lessons to help build communications and relationships with my team members and customers. Outside of work my hobbies include Thai Boxing (4th Khan), Football, Judo (Red Belt), attending my local gym and taking part in mountain climbing. I also take part in events that involve raising money for charity, including the 3 peak challenge in 2012. I also took part in the Summer 2014, Spring, Summer, Autumn and Winter 2015 Wolfruns. References are available on request