ad lider case
TRANSCRIPT
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Chapter 7
E-Supply Chains,
Collaborative Commerce,
Intrabusiness EC, andCorporate Portals
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Learning Objectives
1. Define the es!""l# chain an$ $escribe its
characteristics an$ com"onents.
2. List s!""l# chain "roblems an$ their ca!ses.
%. List sol!tions to s!""l# chain "roblems "rovi$e$
b# EC.
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E&!""l# Chains
' Definitions an$ Conce"ts
supply chain
(he flo) of materials* information* mone#* an$ services
from ra) material s!""liers thro!gh factories an$)areho!ses to the en$ c!stomers
e-supply chain
+ s!""l# chain that is manage$ electronicall#* !s!all#
)ith ,eb technologies
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E&!""l# Chains
' &!""l# Chain Parts
/"stream s!""l# chain
nternal s!""l# chain
Do)nstream s!""l# chain
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E&!""l# Chains
' anaging &!""l# Chains
anaging s!""l# chains can be $iffic!lt $!e to the nee$
to coor$inate3
' &everal b!siness "artners' &everal internal cor"orate $e"artments
' 4!mero!s b!siness "rocesses
' Possibl# man# c!stomers
' nformation technolog# "rovi$es t)o t#"es of soft)aresol!tions3
1. &C
2. E5P an$ its "re$ecessors 5P an$ 5P
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E&!""l# Chains
' anaging e&!""l# Chainse-supply chain management (e-SCM)
(he collaborative !se of technolog# to im"rove the
o"erations of s!""l# chain activities as )ell as themanagement of s!""l# chains
(he s!ccess of an es!""l# chain $e"en$s on3' (he abilit# of all s!""l# chain "artners to vie) "artner
collaboration as a strategic asset
' nformation visibilit# along the entire s!""l# chain
' &"ee$* cost* !alit#* an$ c!stomer service
' ntegrating the s!""l# chain more tightl#
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E&!""l# Chains
' +ctivities an$ nfrastr!ct!re of e&C &!""l# chain re"lenishment E"roc!rement
&!""l# chain monitoring an$ control !sing 58D Collaborative "lanning Collaborative $esign an$ "ro$!ct $evelo"ment Elogistics
/se of 929 e:changes an$ s!""l# )ebs
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E&!""l# Chains
' nfrastr!ct!re for e&C
Electronic Data nterchange flo) s#stems an$ tools
?ro!")are an$ other collaborative tools
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&!""l# Chain Problems an$ &ol!tions
' (#"ical Problems along the &!""l# Chain
&!""l# chains can be ver# long* involving man# internal
an$ e:ternal "artners locate$ in $ifferent "laces
9oth materials an$ information m!st flo) amongseveral entities* an$ these transfers* es"eciall# )hen
man!all# han$le$* can be slo) an$ error"rone
Com"anies can im"rove their $eman$ forecasting b#
!sing (s!""orte$ forecasts* )hich are $one incollaboration )ith b!siness
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&!""l# Chain Problems an$ &ol!tions
' (#"ical Problems along the &!""l# Chain
+ lac> of logistics infrastr!ct!re e:acerbates
!ncertainties that e:ist in $eliver# times
A!alit# "roblems )ith materials an$ "arts cancontrib!te to $eficiencies in the s!""l# chain
P!re EC com"anies are li>el# to have more s!""l#
chain "roblems beca!se the# $o not have a logistics
infrastr!ct!re an$ are force$ to !se e:ternal logisticsservices
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&!""l# Chain Problems an$ &ol!tions
' (#"ical Problems along the &!""l# Chain
Other "roblems along the EC s!""l# chain mainl# stem
from the nee$ to coor$inate several activities an$
internal !nits an$ b!siness "artners
bullhip e!!ect
Erratic shifts in or$ers !" an$ $o)n s!""l# chains
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&!""l# Chain Problems an$ &ol!tions
' (he 4ee$ for nformation &haring along the
&!""l# Chain
+ s!""l# chain incl!$es the flo) of information to
an$ from all "artici"ating entities t incl!$es3
' Pro$!ct "ricing
' nventor#
' &hi""ing stat!s
' Cre$it an$ financial information
' (echnolog# ne)s
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&!""l# Chain Problems an$ &ol!tions
' EC &ol!tions along the &!""l# Chain
Order taking can be $one over the nternet* ED*
EDBnternet* or an e:tranet* an$ ma# be f!ll#
a!tomate$ Order fulfillment can become instant if the "ro$!cts
can be $igitie$
Electronic payments can e:"e$ite both the or$er
f!lfillment c#cle an$ the "a#ment $eliver# "erio$
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&!""l# Chain Problems an$ &ol!tions
' EC &ol!tions along the &!""l# Chain
Managing risk to avoi$ s!""l#chain brea>$o)n can
be $one in several )a#s
Inventories can be minimized b# intro$!cing a b!il$toor$er
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Cha"ter ;
Innovative EC Systems"
#rom E-$overnment and
E-%earning to C&C
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Learning Objectives
1. Describe egovernment to citiens
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E?overnment3 +n Overvie)
' &co"e an$ Definitions
e-government
(he !se of ( an$ ecommerce to "rovi$e access to
government information an$ $eliver# of "!blicservices to citiens an$ b!siness "artners
government-to-citi'ens ($&C)
Egovernment categor# that incl!$es all the
interactions bet)een a government an$ its citiens
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E?overnment3 +n Overvie)
' ?overnment to Citiens Electronic oting
bioelectronic voting
otingprocess that involves man# ste"s ranging fromregistering* "re"aring* voting* an$ co!nting
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E?overnment3 +n Overvie)
' ?overnmentto9!sinessgovernment-to-business ($&)
Egovernment categor# that incl!$es interactions
bet)een governments an$ b!sinesses
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E?overnment3 +n Overvie)
' ?overnmentto9!siness
?overnment e"roc!rement
?ro!" "!rchasing
8or)ar$ ea!ctions
(a: collection an$ management
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E?overnment3 +n Overvie)
government-to-government ($&$)
Egovernment categor# that incl!$es activities )ithin
government !nits an$ those bet)een governments
government-to-employees ($&E)
Egovernment categor# that incl!$es activities an$
services bet)een government !nits an$ their
em"lo#ees
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E?overnment3 +n Overvie)
' ?overnmenttoem"lo#ees an$ internal
efficienc# an$ effectiveness
nternal Efficienc# an$ Effectiveness
' E"a#roll
' Erecor$s management
' Etraining
' Enter"rise case management
' ntegrate$ ac!isition
' ntegrate$ h!man reso!rces
' 5ecr!itment onesto"
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m"lementing E?overnment
' (he (ransformation to E?overnment
&tage 13 nformation "!blishingB$issemination
&tage 23 OfficialF t)o)a# transactions )ith one
$e"artment at a time&tage %3 !lti"!r"ose "ortals
&tage -3Portal "ersonaliation
&tage 3 Cl!stering of common services
&tage 63 8!ll integration an$ enter"rise
transformation.
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E:hibit ;.2 (he &tages of E?overnment
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m"lementing E?overnment
' m"lementation ss!es of E?overnment
(ransformation s"ee$
?29 im"lementation
&ec!rit# an$ "rivac# iss!es
,ireless a""lications
' Citien +$o"tion of E?overnment
' 4onnternet E?overnment
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E:hibit ;.% E?overnment +$o"tion
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ELearning
' (he 9asics of ELearning
e-learning
(he online $eliver# of information for "!r"oses of
e$!cation* training* or >no)le$ge management
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ELearning
' 9enefits an$ Dra)bac>s of ELearning
9enefits of eLearning
' (ime re$!ction
' Large vol!me an$ $iversit#
' Cost re$!ction
' Higher content retention
' 8le:ibilit#' /"$ate$ an$ consistent material
' 8earfree environment
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E:hibit ;.- (he Effects of ECommerce
8orces in E$!cation
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ELearning
Dra)bac>s an$ Challenges of ELearning
' 4ee$ for instr!ctor retraining
' E!i"ment nee$s an$ s!""ort services
' Lac> of facetoface interaction an$ cam"!s life.' +ssessment
' aintenance an$ !"$ating
' Protection of intellect!al "ro"ert#
' Com"!ter literac#
' &t!$ent retention
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ELearning
' Preventing ELearning 8ail!res
distance learning
8ormal e$!cation that ta>es "lace off cam"!s*!s!all#* b!t not al)a#s* thro!gh online reso!rces
virtual university
+n online !niversit# from )hich st!$ents ta>e classesfrom home or other offsite locations* !s!all# via thenternet
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ELearning
' Online Cor"orate (raining
(he Drivers of e(raining
' (echnological change
' Com"etition an$ cost "ress!res
' ?lobaliation
' Contin!al learning
' 4et)or> connectivit#
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Cha"ter 10
E+!ctions
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Learning Objectives
1. Describe ea!ction fra!$ an$ $isc!ss "ossible
co!ntermeas!res.
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E+!ction 8ra!$ an$ ts Prevention
' (#"es of E+!ction 8ra!$
bid shielding
Having "hantom bi$$ers bi$ at a ver# high "rice )hen
an a!ction beginsG the# "!ll o!t at the last min!te* an$the bi$$er )ho bi$ a m!ch lo)er "rice )ins
shilling
Placing fa>e bi$s on a!ction items to artificiall# jac>
!" the bi$$ing "rice
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E+!ction 8ra!$ an$ ts Prevention
' (#"es of E+!ction 8ra!$
8a>e "hotos an$ mislea$ing $escri"tions
m"ro"er gra$ing techni!es
9i$ si"honing
&elling re"ro$!ctions as originals
8ail!re to "a#
8ail!re to "a# the a!ction ho!se
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E+!ction 8ra!$ an$ ts Prevention
' (#"es of E+!ction 8ra!$
High shi""ing costs an$ han$ling fees
8ail!re to shi" merchan$ise
Loss an$ $amage claims
8a>e escro) services
&)itch an$ ret!rn
Other fra!$s
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E+!ction 8ra!$ an$ ts Prevention
' Protecting +gainst E+!ction 8ra!$
/ser i$entit# verification
+!thentication service
?ra$ing services
8ee$bac> for!m
ns!rance "olic#
Escro) services
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E+!ction 8ra!$ an$ ts Prevention
' Protecting +gainst E+!ction 8ra!$
4on"a#ment "!nishment
+""raisal services
Ph#sical ins"ection
tem verification
Other sec!rit# services