active listening - talent power partners
TRANSCRIPT
Active ListeningTalent Power Partners
Active Listening
Listening is the most powerful form of acknowledgement, it is a way of saying
“You are important”.
Traits of a Good Listener?
Being non-evaluativeParaphrasingReflecting implicationsInviting further contributionsRespond non-verbally
Listening vs. Hearing
Listening is not the same as hearing, it is hearing with a purpose.
Hearing:● Physical process● Natural● Passive● Involuntary ● Effortless
Listening:● Physical & Mental process● Active● Learned Process● Skill
Listening is hardYou must choose to participate in
the process of listening.
Barriers To Listening
Uninteresting TopicsSpeaker’s DeliveryExternal DistractionsMentally Preparing
Response
Listening for FactsPerson Bias or
ConcernsFaking AttentionLanguage or Cultural
Difference
Becoming a Better Listener
1.Pay Attention
Listening builds stronger relationships, it creates a desire to cooperate among
people, because they feel accepted and acknowledged.
2. Show That You are Listening
Nonverbal:Smile
Eye-contact
Posture
Mirroring
Distraction
Verbal:● Positive
reinforcement● Remembering● Questioning● Reflection● Clarification● Summarization
3. Provide Effective FeedbackBe open and honest in your responseAssert your opinions respectfullyTreat the other person like you would want to be treatedBe assertive, but not aggressive
4. Defer Judgement
Listening creates acceptance and openness.
5. Respond Appropriately
“We have two ears and one mouth, so we should listen more than we say.”
Role Play Scenarioswww.sccecc.org/training/downloads/Scenarios/Active%20Listening.doc
We will select 4 role play scenarios from the list.
Activity
http://tvncdi.org/documents/training-handouts/ActiveListeningExercises.pdf
Activity I
Listen and Act The rules of the game are quite simple. One person reads a series of instructions to complete a task. As the directions are read out, the participants follow them and try to act according to them. For example, team members can be given step by step instructions to draw a sketch or perform magic tricks, etc.
Activity II
Simultaneous Talking : Have the group break off into smaller groups of 3. Place 1 of the 3 in the center and the remaining 2 will be to either side. Give one person on the outside a mundane topic and the other a different mundane topic like helicopters or how to clean your room. Instruct the people on the outside to talk NONSTOP about their given topic to the person in the middle. The person in the middle is to try to maintain both conversations as best they can. Make sure that, when the person in the middle is addressing one conversation, he/she turns toward that person. Continue for a minute or 2 and place a new member of the 3 in the middle.