action card version 9 updated 28 august 2019...action card version 9 updated 28 august 2019 ... ward...

Author: Dawn Sturrock/Audrey Warden File Path

Version: 9:0 Issued: 21 August 2019

ACTION CARD Version 9 updated 28 August 2019 Ninewells Clinical Area contingency actions for IP and Analogue telephone failures

IP failure - New phones

1. Revert to Analogue phones (Location in list attached)

2. Switchboard to inform Chief Officer Acute Services (or deputy) or

Executive On call and Duty Manager (out of hours). Switchboard

to cascade to Nursing Bleep holders and H@N to ensure all areas

are aware to use clinical area Analogue phone (old phones)

3. If no Analogue phone in the clinical area locate one in adjacent

clinical area

IP, Analogue, Bleep and 2222 failure

(New and Old phones)

1. When staff become aware that the phones or bleep system is not

functioning, staff must collect the allocated Emergency Radio for

their Primary Area from Main Reception Desk

2. Revert to Radios for Emergency communication

3. Switchboard to inform Chief Officer Acute Services (or deputy) or

Executive On call and Duty Manager (out of hours)

4. Bleep holders to ensure all areas are aware to use Radios and the

Primary Areas collect Radios from Main Reception and know how

they work (Radio operating manual attached as appendix 1)

5. The Main Reception Desk will check whether all Radios have been

collected

6. Invoke buddy system for non Primary Areas to use Radio when

required

7. Once resolved – all Radio phones must be returned to the Main

Reception Desk to be charged

SWITCHBOARD EMERGENCY MOBILE PHONE NUMBER : 07989 470 131



Buddy Plan and location of cascade wards where Radios are situated

Radio Primary Area Cascade Areas / Buddy Plan

1. Ward 3 Ward 1, Ward 2, Ward 4, Ward 5, Ward 6

2. Ward 7 Ward 8, Ward 9, Surgical HDU, Ward 11, Ward 12

3. AMU Medical HDU, SSM, CIU, Ward 16 (AME)

4. Ward 18 Ward 17, Major Trauma Unit, Ward 19

5. Ward 23A Ward 23B, Neuro HDU,

6. Ward 26 Ward 24, Ward 25, Ward 27, Plastic Surgery Day Case Area

7. Ward 32 Radiotherapy (closed at Weekends)

8. Ward 33 Ward 34, Maternity Assessment Unit, Ward 35, Ward 36 and Ultrasound Scanning

9. Dundee Midwifery Unit Gynaecology Assessment Unit

10. Labour Suite Ward 38

11. Ward 42 Physiotherapy Gym, East Block Respiratory Clinic

12. ED

13. CCU ICU, Endoscopy

14. NICU (Ward 31)

15. NICU (Ward 31)

16. NICU (Ward 31)

17. NICU (Ward 31)

18. Ward 29 Paediatric HDU, Paediatric Out Patient Clinic

19. Ward 30

20. Emergency Theatre Hub in East Block Theatres

Main Theatre Suite, Theatre Admission Suite

21. Radiology

22. Blood Transfusion Service Level 6 Ninewells

23. Blood Sciences (Haematology) Laboratory

All Laboratories and Pathology

24. Switchboard

25. West Block Theatres West Block Theatres, Paeds Theatre, Maty Theatres

26. Duty Manager (OOH)

27. Executive On Call (OOH)



Analogue Phone Locations Clinical Area Extn No

A & E CN 32917

A&E Main reception 32789

Acute Medical Unit 31515

CCU Ward 21 31521

Clinical Investigation Unit 34525

Gynae Assessment Unit Nurses Station 35045

Gynae Room B OPD Area 3 36379

Main Theatre 1 35144








NICU (ward 31 decant) 33840 / 34047 / 40376

Nurses Endoscopy 32750

Nurses Oncology 34516

Oncology 32850

Renal Dialysis 34169

Short Stay Medical cordless 34662

Ward 1 Nurses Station 31501


Ward 5 Cordless 36707


Ward 7 Assessment Bay 36001





Ward 22 Dialysis (annex) 35337


Renal Dialysis 34169


Ward 25 reception area 40012

Ward 25 Treatment room 3 35230


Ward 29 31528

Ward 29 HDU 33887

Ward 30 34270

Paediatric Outpatients/CIU 34607

Ward 33 34607

Ward 35 Nurses 35313

Ward 36 Corridor 34124

Ward 38 Midwives 36007

Ward 42 34233



Emergency Contingency Plan for Failure of Telephony, IP and Analogue, 2222 and Bleep Ninewells Hospital

FAST TEAM – Stroke Ward 33

1

• When a telephony failure has been announced and contingency plans evoked the co-ordinator in Ward 33 will inform the FAST response team and record their mobile phone numbers

2

• When the FAST team are required a member of staff will go to the nearest Primary Area and use the radio stating:

• “EMERGENCY CALL FOR WARD 33 FOR FAST POSTIVE”

3

• The co-ordinator in Ward 33 will then contact the FAST Team on their mobile phones to attend the clinical area concerned

4

• If no response the clinical area must invoke the buddy plan by sending a member of staff from a buddy ward to Ward 33

5

• Once Resolved - The co-ordinator in Ward 33 will communicate "Stand down" and must return the Radio to Main Reception to be charged




CARDIAC ARREST - Coronary Care Unit (CCU)

1

• When a telephony failure has been announced and contingency plans evoked the CCU co-ordinator will inform the Cardiac Arrest Team and record their mobile phone numbers.

2

• After the emergency buzzer is pulled in the clinical area a member of staff will go to the nearest Primary Area and use the radio stating:

• “EMERGENCY CALL FOR CCU FOR CARDIAC ARREST”

3

• The co-ordinator in CCU will then contact the Cardiac Arrest Team on their mobile phones to attend the clinical area concerned.

4

• If no response the clinical area must invoke the buddy plan by sending a member of staff from a buddy ward to CCU

5

• Once Resolved - The co-ordinator in CCU will communicate "Stand down" and must return the Radio to Main Reception to be charged




MAJOR HAEMORRHAGE

1

• When Blood Products are required a member of staff will go to the nearest Primary Area and use the radio stating:

• “EMERGENCY CALL FOR TRANSFUSION LAB FOR MASS HAEMORRHAGE”

2 • If no response the clinical area must invoke the

buddy plan by sending a member of staff from a buddy ward to Blood Transfusion Laboratory on Level 6, Ninewells Hospital

3 • Once Resolved - must return the Radio to Main

Reception to be charged




MAJOR TRAUMA TEAM

1

• When a telephony failure has been announced and contingency plans evoked the co-ordinator in Ward 18 will inform the on call Consultant Orthopaedic Surgeon and the Advanced Nurse Practitioner on for Major Trauma and record their mobile phone numbers

2 • The coordinator in Theatre Main Suite will contact the on call Anaesthetist for

Major Trauma and record their mobile phone number

3

• When the Major Trauma team are required a member of staff in ED use the radio stating:

• “EMERGENCY CALL FOR MAJOR TRAUMA”

4

• The co-ordinator in Ward 18 will then contact the on call Consultant Orthopaedic Surgeon and the Advanced Nurse Practitioner on for Major Trauma

5 • The co-ordinator in Theatre Main Suite will contact the on call Anaesthetist on

their mobile phone to attend ED for Major Trauma

6

• If no response ED must invoke the buddy plan by sending a member of staff from a buddy area to Ward 18 and Theatre Main Suite to contact the on call Consultant Orthopaedic Surgeon and the on call Anaesthetist

7

• Once Resolved - The co-ordinators in Ward 18 and Theatre Main Suite will communicate "Stand down" and must return the Radio's to Main Reception to be charged




PAEDIATRIC EMERGENCY

No

Medical Page Holders

Key Bleep holders to be informed of telephone outage 4184 / 4192 / 4190

bleep holder

All members of arrest team to stay based in ward 29

Urgent calls or 2222 calls will come through radio handsets in Paediatric HDU

and Ward 29. Runner to alert arrest team (bleep holders 4202,4192,4203,

4184, 4190) and give destination

FROM a MOBILE No YOU CAN ALERT 2222 via SWITCHBOARD By

calling 07989470131

Test pagers: 2222 and non-emergency

Working? Yes

Use pager system as normal All areas to

assign a runner at point of

implementation of

contingency

2222 or urgent review

PAEDIATRICS

ED Ward 30

Paediatric CIU Paediatrics

Senior Nurse to activate radio handset in HDU & ward 29 and nominate runner to alert all paediatric areas (PAU, Ward 30, Outpatients, CIU) to contact radio phone in HDU if urgent

assistance required or send runner if non-urgent REQUIRE x2 HANDSETS

Ward 29 x1 HDU X1

Once resolved - All Radios must be returned to Main Reception Desk




OBSTETRIC EMERGENCY

1

• When a telephony failure has been announced and contingency plans evoked the co-ordinator in Labour Suite will inform the Obstetric Emergency team and record their mobile phone numbers

2

• When the Obstetric Emergency team are required a member of staff will go to the nearest Primary Area and use the radio stating:

• “EMERGENCY CALL FOR OBSTETRIC EMERGENCY”

3

• The co-ordinator in Labour Suite will then contact the Obstetric Emergency Team on their mobile phones to attend the clinical area concerned

4 • If no response the clinical area must invoke the buddy plan by

sending a member of staff from a buddy ward to Labour Suite

5

• Once Resolved - The co-ordinator in LabourSuite will communicate "Stand down" and must return the Radio's to Main Reception to be charged



Emergency Contingency Plan for Failure of Telephony, IP and Analogue, 2222 and Bleep Ninewells Hospital NICU EMERGENCY

Test pagers: 2222 1111 and non-emergency

No

NICU page holders

Distribute x 4 radio handsets to 4201, 4202, ICU room, Consultant - (Labour suite

and Ward 29 (bleep 4184) have their own sets.

Try to stay based in NICU

Use radio handsets to alert bleep holders of 1111, 2222 and destination required,

carriers to respond and attend

Working? Yes

Use pager system as normal

All Areas to assign a runner at point of implementation of contingency

Collect radio Handsets from

FRONT DESK, LEVEL 7

2222 1111 or non emergency call for review from

MATERNITY, NICU or PAEDIATRICS (assistance from 4202)

Labour Suite DMU

Postnatal Paediatrics

When contact is made from a remote CMU then VC should be attempted. However, this may also have failed in the event of a telephony outage

NICU staff distribute radio handsets as below

CMU or Community Midwife - Phone NICU

emergency mobile 07790 542972 from mobile phone

Staff contact if required should be made mobile to mobile via NICU mobile. Mobile phone located in SCN office, on shelf behind door. Alternately using NICU Swap Shop closed group. Obtain phone signal on verandah if needed.

Non emergency call for review from NICU or Maternity

NICU - Await return to NICU for non emergency review

Maternity – Send runner to NICU with message

Once resolved - All Radios must be returned to Main Reception




FIRE

1 • When a fire occurs in a clinical area the nearest

fire alarm is raised

2

• A member of staff will go to the nearest Primary Area, if safe to do so, and use the radio stating:

• "EMERGENCY CALL FOR SWITHCBOARD FOR FIRE"

3 • Switchboard will alert the Fire Emergency Team

4 • Any member of staff must telephone 999 and

state Emergency Fire and the location



APPENDIX 1

Operating Instructions for Vertex Standard EVX-531 2-Way Radio

Extracts from Operating manual (http://www.oppermann-telekom.de/pdf/vertex-vx530-userguide.pdf

Quick Start Instructions:

Turn the top panel’s VOL/PWR knob clockwise to turn the radio on.

Turn the top panel’s CH Selector knob to channel 1.

Rotate the VOL/PWR knob to set the volume level.

To transmit, monitor the channel and make sure it is clear.

Press and hold the PTT switch. Speak into the microphone area of the front panel grille in a

normal voice level. To return to Receive mode, release the PTT switch.

http://www.oppermann-telekom.de/pdf/vertex-vx530-userguide.pdf

http://www.oppermann-telekom.de/pdf/vertex-vx530-userguide.pdf

action card version 9 updated 28 august 2019...action card version 9 updated 28 august 2019 ... ward...

Documents