act-on update - we love our customers!
DESCRIPTION
TRANSCRIPT
Act-On Update
November 15, 2011
Agenda
• Latest & Greatest @ Act-On
• Ongoing Product Enhancements
• Product Highlights
• Customer Resources
• How to Get More Involved
Q3 Opportunities
Tweet #AOWEB
Joining Us
Raghu Raghavan, CEO
Andrea Grimshaw, Product Manager
Jeff Linton, Product Marketing Manager
Latest & Greatest @ Act-On
Terrific Market Traction
• Strong New Customer Acquisition Passed 500 customers mark
Passed Marketo in Q3
Passed Pardot in Q2 & Q3
• Excellent Customer Retention Over 92% annually
• 3x Growth Year Over Year
Growth Plans
• Well Capitalized for Growth
Very Successful Series C Financing
All Departments Growing
• Global Presence
Channel Partners
Overseas Sales & Marketing Support
• Emphasis on Customer Success
New Vice President - Troy Strahl
Growing Customer Success Team
Aggressively
Our Success Depends on You
• Launch of Act-On University
• Expansion of Customer Forum
• New Customer Initiatives
Ongoing Product Enhancements
Building a Better Act-On Platform
• New Features & Enhancements -
What & When?
Evolving & Innovating Technology
Customer Usage & Usability
Customer Suggestions &
Feedback!
Two-Week Release Cycles
Newest Features
• Microsoft Dynamics Integration
• Hot Prospects for Salesforce.com
• Microsoft Outlook Integration
• SEO
• Global Search
• Website Visitor Tracking
Enhancements Jigsaw Integration
Sales Filter based on Lead / Contact Ownership
Product Highlight: Global Search
• Top new features:
• INSERT SCREENSHOTS
Product Highlight: Website Visitors
Customer Resources
Customer Success Team
• Team Always There for You!
‘Live’ Resource for New &
Existing Customers
Expansion of Team
Committed to Your Success
Act-On University
• Current Weekly
Trainings: Getting Started
Email Campaign &
Analytics
List Management
Forms & Registration
• New Topics Coming Soon! Webinars, Automated Programs & More
Customer Forum
• Did You Know…
User Guides
How-To Videos
Knowledgebase
Automatic Updates
Product Requests
And More!
Get Involved!
User Community
• LinkedIn - Act-On Marketing Masters Group http://www.linkedin.com/groups?gid=1791144&trk=hb_side_g
User Community
• Facebook - Company Updates & More: http://www.facebook.com/actonsoftware
Act-On Blog
• Act-On Blog – Subscribe! http://blog.actonsoftware.com/
Share Experiences
• Post on Salesforce.com appXchange http://appexchange.salesforce.com/listingDetail?listingId=a0N300000024EKdEAM#
Share Experiences
• Follow/Interact with Act-On on Twitter: http://twitter.com/#!/ActOnSoftware
Share Experiences
• Share Your Success
Case Studies & Videos
Reference Program
Webinars & More!
User Community
More User Community
Opportunities in 2012!
Wrap-Up
Thank you!
• Questions; Continuing the Dialog
• Follow-up Email with Links to
Connect; Get Involved
• We’re Here For You:
Customer Success Team:
Marketing: [email protected]
Sales: [email protected]