ACMP Toronto Chapter Meeting

October 17 2012

Centre for Social Innovation

ING Direct Room

Welcome

Agenda

5:30 - 6:00 Networking and Refreshments

6:00 - 6:30 Chapter Welcome

6:30 - 6:45 Survey Feedback

6:45 - 7:15 Membership Engagement Roadmap

7:15 - 7:30 Wrap Up

Objectives

To connect with like minded professionals from across GTA;

To learn about the work that has happened and will need to happen to create a strong and dynamic chapter;

To interact with peers in developing the strategy for the chapter;

To have fun and enjoy the time together.

Who is ACMP Global

Association

concept was

developed by

a group of

like-minded

individuals

ACMP start-

up

development

team took the

lead

Began accepting

members

1st Global

Conference held

(600+ delegates)

‘Chapter-in-a-box’

team created

Completed

‘Association’ registration

Elected 1st Board

Identified Regional

Centres and Chapter(s)

2nd Global

Conference held (800+

delegates)

3rd Global

Conference

booked

Standards

developed

Certification

Framework

developed

2009 2010 2011 2012 2013

and beyond

The Association of Change Management Professionals (ACMP) is the premiere and most respected global community advancing the discipline of change management.

ACMP Global – Strategic Objectives

1. Advance the Discipline

2. Develop the Profession

3. Build the Community

4. Enhance Operations and Infrastructure

The intent is to have the global entity be the steward of a globally recognized standard, administrator of certification, and convener of the annual Global Conference, while local entities are empowered to provide a forum for networking and professional development activities and drive ongoing collaboration across the community.

Who is ACMP Toronto

Assessed

appetite for

local chapter

Mar-Apr

2012 May June July-Sept

Oct-Nov Jan 2013

and beyond

ACMP

confirmed

Toronto as

‘pilot’ chapter

Solicited

volunteers for

start-up team

Established

volunteer

Steering

Committee to

create Chapter

Leveraged

‘Chapter-in-a-box’

to develop our

framework

(ie: portfolios,

bylaws, comms,

finances, etc)

Toronto Chapter

becomes lead

chapter

Initial chapter

survey completed

Information

event held

Chapter

Incorporation

Steering

Committee

strategic planningFirst ACMP

Chapter Anywhere

Toronto Chapter

launch

Chapter

networking and

education programs

and events begin

Nominations and

elections

Annual General

Meeting

Background

Richard has been involved in Change Management activities for almost 20 years via operations, IT projects and Strategic/Transformational Delivery. He has a Masters in change management and now runs his own consulting business after many years in government and corporate consulting relationships.

He has been a member of ACMP since inception and led the ACMP chapter creation volunteer team last year and is now the Chair of the ACMP Stakeholder Relations Committee. Richard is enthusiastic about the promotion of change management in the region and is looking forward to championing the Chapter into a thriving hub of like minds, opportunities and knowledge sharing.

Richard Batchelor

Chapter Champion

• Lead the team creating the Toronto ACMP Chapter

• Liaise with ACMP Global as required

• To promote, develop and support the growth in ACMP membership within the area.

Karen Sedore & Carol Arshoff

Karen Sedore is an experienced Change Management professional, leading and supporting public sector enterprise-wide projects. She has successfully implemented business transformation initiatives focused on maximizing efficiencies while maintaining service levels in a municipal government setting. Karen's focus on change management has ensured that changes have been implemented well with lasting positive impact. In addition Karen acts as a strategic advisor to Senior Management, training and coaching Executives in leading organizational change. Karen is a founding member of ACMP and participated in the initial World Café exercise and early transition teams to launch ACMP globally in 2009/10.

Carol Arshoff is an experienced Information technology professional having worked for a major corporation for over 30 years in different areas including Project Management, Application Lifecycle Management and Business Control processes. Her expertise extends across all aspects of change management, learning design and development, and communication. Carol has worked on projects to implement large-scale technology, changes to business processes, changes to organizational structures

Communications

• Creation of needs assessment, development, implementation and evaluation of an integrated communication plan that facilitates connections

• Development of activities/programs through communication vehicles, education, resources, involvement

Background

Kathy has been working in the field of organizational change management and business transformation for approximately 10 years. As a senior business manager, she has been planning and facilitating transformational change, leading the design and implementation of transition strategies for enterprise-wide transformation initiatives.

Kathy is involved as a volunteer with the PMI, Project Research Institute, International Council on Organizational Change, Toronto Forum on Organizational Change, Academy of Management, and the Association of Change Management Professionals. Kathy’s professional education includes an undergraduate degree in Psychology, an MBA in Project Management a Masters of Arts degree in Human and Organizational Development and a PhD in Human and Organizational Systems.

Kathy Cowan Sahadath

Stakeholder Relations - External

• Membership recruitment – sustain growth and viability of the chapter

• Sponsorship - create valued associations that support the goals of the chapter

• Public Relations, Partners/Alliances – promote and advocate for the chapter

Background

Cindy has more than 25 years’ experience achieving successful outcomes for change initiatives. With a focus on the financial services industry she has extensive experience in large scale initiatives and continues to practice under her own company Eventuate Inc. Within the context of strategy execution, Cindy contributes deep subject matter expertise in the areas of change management and program/project management. In roles as internal business lead, PM, and external change agent, she has developed a deep understanding of the implications and challenges of change and has demonstrated capability for employing a broad set of practices and tools to create valued results. She has developed pragmatic organizational change management frameworks that align and focus change team and stakeholder efforts and drive the achievement of benefits.

Supported by an MBA, PMP, and CM certifications, she is an ACMP Global Founding Member.

Cindy Smith

Legal/Administrative

• Creation of Chapter bylaws that define the fundamental rules governing the Toronto ACMP Chapter

• Development of policies and procedures to support the ongoing operations of the Chapter

Background

Joy has over twenty-five years experience as a Project Manager and Change Management Specialist in both the public and private sectors and across various industries including health, banking, insurance and all levels of government.

She has worked extensively in environments undergoing large-scale and multifaceted organizational transformation where she has facilitated the development of solutions that maximize the synergies between people, process and technology. Joy holds a Masters in Health Administration and a Bachelor of Science in Nursing.

Joy Ang

Stakeholder Relations - Members

• Creating value and experiences for our local members that augment and support the ACMP’s strategic objectives

• Ensuring that members are engaged and participating in a way that promotes commitment, builds community and adds value

• Advocating for members within our geographic area

Background

Jayme is a transformation strategist focused on utilizing leading edge change strategies to manage business transformations and help clients realize the value in major program implementations. She has over 10 years experience designing and executing change management programs in several countries, as well as in many industries, including manufacturing, energy, healthcare and the public sector.

She is an ACMP Founding Member who presented at the ACMP Middle East Conference in February 2012. Having started the Toronto Change Managers LinkedIn Group earlier this year, Jayme is ecstatic to finally see the community come together and under the umbrella of the ACMP Toronto Chapter.

Jayme Johnson

Finance

• Establish the Chapter Finance Management Policy

• Draft initial Chapter budget and track disbursements

• Have Chapter incorporated and insured

• Draft Chapter fee structure

Background

Sharon is a PMP with over 20 years of Project Management experience and just under 10 years of Change Management experience. Sharon has held positions as Change Manager in the financial and technology industries, in Canada and the U.S.

Currently at the Bank of Montreal, she authored the Change Management Framework process for her department and is Chair of the Technology Change Management Forum, whose mandate is to provide overall governance and guidance over improvement initiatives that impact System Development Life Cycle processes. Sharon has a Bachelor of Commerce in Accounting and previous experience as an auditor.

Sharon O’Meara

ACMP Toronto – Vision and Mission

Vision: A vibrant local network of passionate change management professionals coming together to share knowledge and expand their reach by helping people and organizations change in positive ways.

Mission

To promote the global strategy within the GTA

To facilitate face-to-face or personal interaction and networking by holding periodic meetings of members

To share knowledge and experience through collaboration and peer learning

To advocate for members (not their organizations) within the GTA

To encourage individual and chapter participation in conferences, workshops and webinars

Any Questions?

Survey Results – Understanding our Audience

59 total responses

61% Non-Members; 39% ACMP Members

Experience in 18 of 23 industries; Finance and Insurance (41%) Professional, Scientific and Technical Services (27%) Health Care and Social Assistance (16%)

Survey Results – Toronto Chapter Events

Event Duration

0% = Less than 1 hour

19% = 1 hour

61% = 2 hours

8% = More than 2 hours

12% = Other 1.5 hours (7%) Depends on agenda Longer than travel time

Survey Results – Toronto Chapter Events

Definition of Success: Listen to a speaker,

network, and participate in group

discussions in order to share knowledge, gain ideas, and

build relationships.

Survey Results – Toronto Chapter Events

Other: Change Diagnostics Change Saturation Benefits Management Strategy Execution

Alignment Change Mgmt for

Mergers & Acquisitions Change Roadblocks Social Network Analysis Social Business Use of Social Media Membership

Demographics Member Activities of

Note

Survey Results – Communications

Communications Commitment

Offer a diverse use of communication methods– E.g., e-mail blasts, newsletters,

publications, website

Develop practical, useful ways to collaborate and obtain your feedback

Encourage more effective conversations in our profession

Survey Results – Local Chapter Fees

The local chapter incurs costs to bring the membership together and create value-driven events

This fee is charged in addition to the ACMP Global membership dues, which are currently -- $174 USD a year

Survey Results – Volunteering

Any Questions?

Membership Engagement Roadmap – Overview

Our aim is to develop chapter ‘programs’ that– generate interest, energy, and engagement from the membership– create information resources of value to the membership– set expectations by establishing a ‘pulse’ for the group’s activities

The objective of this segment: – To draw on the collective wisdom of the group within our community of

practice to assist us in prioritizing and developing Chapter “programs” that address key topics/themes that are most relevant to you , at this point in our maturity.

Cues taken from the survey responses were used to develop 5 focus areas for further discussion – they are posted around the room at stations numbered 1 to 5

Membership Engagement Roadmap – Approach

a) Brainstorm to generate a range of creative inputs

b) Cluster elements to generate key themes

c) Prioritize a short list of themes

1. Go to the station nearest you or self-select a topic of most interest to you; we’re relying on you to self-govern to even out the distribution across the 6 stations.

2. Engage, using the ONC framework:

Membership Engagement Roadmap – Focus Areas

• Leading Edge Best Practices1• Change Leadership2• Culture Transformation3• Case Study Examples4• Stakeholder Engagement5

Membership Engagement Roadmap – Map

FRONTPODIUM1

2

3

5

4

Stay tuned! We will publish the outcomes of this exercise on our chapter website; for non members you can request a copy by e-mail.

Refreshments

Entrance

Closing – Moving Forward

Strategic Planning event for the Steering Committee in mid-November

Process for Board creation and elections

Development of additional volunteer roles– To register as a volunteer, e-mail acmptoronto@gmail.com with details of

your interest, qualifications, availability and full contact information

Next event in early 2013 with a charge to non-members

Sponsorship– E-mail acmptoronto@gmail.com– Contact Cindy directly at cindysmith1@sympatico.ca

Closing – More Information

www.acmpglobal.org and find Toronto Chapter from left bar (only available to ACMP members)

Copies of tonight’s presentation will be shared with all attendees and members of our mailing list.

E-mail acmptoronto@gmail.com or contact any committee member

Closing – Did we meet our objectives?

To connect with like minded professionals from across GTA;

To learn about the work that has happened and will need to happen to create a strong and dynamic chapter;

To interact with peers in developing the strategy for the chapter;

To have fun and enjoy the time together.

Please complete the feedback sheets and hand to any member of the Steering Committee.

Please speak with any Steering Committee member and let us know your thoughts on tonight and the way forward.

Thank You

Backup Slides – Industry Demographics

The only constant is change

- Heraclitus (c.535 BC - 475 BC)

What is the key question everyone asks about change?

The key question asked or unasked on everybody’s mind about change is ……..

“What’s in it for me?”

(Known by many as WIIFM.)

You’ve just been tasked with launching a major change effort

“hmm, what to use?”

"In times of rapid change, experience could be your worst enemy."

J. Paul Getty

38

Why Do Some Projects Fail?

• Resistance to change• Lack of management

commitment• Failure to address workforce

and organizational changes

• Lack of skilled resources and training

• Ineffective scope management• Unrealistic timelines

"People don't resist change. They resist being changed!"

- Peter Senge

There were over 89, 800,000 different change management frameworks listed on the world wide web.

If you do not change direction, you may end up where you are heading

– Lao Tzu

Which change guru said:

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

They always say time changes things, but you actually have to change them yourself.

- Andy Warhol (1928 - 1987), The Philosophy of Andy Warhol

"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things."— Niccolo MachiavelliThe Prince (1532)

"Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes — it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm."— Peter DruckerManagement Challenges for the 21st Century (1999)

"Change is the law of life and those who look only to the past or present are certain to miss the future.“

John F. Kennedy

Never doubt that a small group of thoughtful committed citizens can change the world. Indeed, it is the only thing that ever has. Margaret Mead

Failure isn’t fatal, but failing to change might be. – John Wodden

It is not so much that we’re afraid of change or so in love with the old ways, but it’s that place in between that we fear. It’s like being

between trapezes.

It’s Linus when his blanket is in the dryer – there’s nothing to hold on to.

Marilyn Ferguson

Who was the:–founder of social psychology –the first to study group dynamics and

organizational development–described change as a three-stage

process

What is a Community of Practice (CoP)?

54

(a) Groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their understanding and knowledge of this area by interacting on an ongoing basis.

(b) Focus on knowledge creation, knowledge access and exchange, through conversations, relationships and tools

(c) A way to increase organizational capability

(d) Part of the overall enterprise knowledge and learning strategy

(e) All of the above

I am not so nice, To change true rules for old inventions.

William Shakespeare, The Taming of the Shrew (c. 1593-94),

Act III, scene 1, line 80.

Where is ACMP Global holding their next Conference?

ACMP is globally connected. There are 6 new locations around the world.

Can you name these ACMP locations……………..

ACMP Africa

ACMP Europe

ACMP Latin America / Caribbean

ACMP Middle East / North Africa

ACMP Pacific Northwest (US)

ACMP Toronto

Do you know what is included in your ACMP Member benefits?

Access to ACMP Member Community ACMP Resource Center Change Management white papers Monthly Education Webinars Featured Change Management Industry Leaders presenting on timely topics Communities of Practice Change Management Body of Knowledge (coming soon) Career Headquarters (review change management job listings / post resume) Post Job Openings to ACMP Career Headquarters Discounts on Registration Blog Posts Newsletters

What direction is Change management headed in?

What do golf and Change have in common?

The need to follow through!

Who:– Is a global and growing community– Is headquartered in New York and Vancouver–Has advisors and contributors worldwide– Is devoted to Ideas Worth Spreading–Started in 1984 as a conference bringing together

people from three worlds: Technology, Entertainment, Design, and

–Believes passionately in the power of ideas to change attitudes, lives and ultimately, the world.

Change is not made without inconvenience, even from worse to better.

- Richard Hooker, as quoted in the preface of

Samuel Johnson's Dictionary of the English Language (1755)