achieving new levels of business collaboration
DESCRIPTION
Traditional one-to-one communication is accelerating towards broader one-to-many and many-to-many conversations. This shift is being enabled by the growth in networked mobile devices and applications. As a result, organizations can achieve new levels of agility and collaboration, made possible by a versatile and dynamic range of tools and technologies, including conferencing, video streaming and social networking. Andrew Davidson, Head of Marketing, Networks Solutions Division, Fujitsu UK & Ireland looks at how these collaborative tools are transforming working practices and opening up new, richer interactions both within and between organizations.TRANSCRIPT
Boosting Productivity i h W k l with Workplace
SolutionsSolutions
Room 5
Boosting Productivity with Workplace Solutions – Room 5
Reshaping IT Achieving New Levels of Business Collaboration
Andrew DavidsonAndrew DavidsonHead of MarketingNetworks Solutions DivisionF jit UK & I l dFujitsu UK & Ireland
17:30 h
1
17:30 h
2
Achieving new levelsof business collaborationAndrew Davidson
Copyright 2011 FUJITSU
The need for a new approachTraditional tools do not address these challenges
Business impact
Opex/capexmanagement
Business impact
Work anywhere
Personal factors
Dispersed workforces
Market trends
Heterogeneous environment
Complex deployments
Device flexibility
Trust at a distance
Expertise/info on
Video proliferation
Content/device explosion
Siloed tools& applications
Expertise/info on demandSocial media
Cloud
4 Copyright 2011 FUJITSU
66% of employees said they would take a job with less pay and more flexibility in device usage, access to social media, and
5 Copyright 2011 FUJITSU
more flexibility in device usage, access to social media, and mobility than a higher-paying job without such flexibility
The way we work is changingDocument sharing and email is no longer sufficient
Collaborative tools
Text Voice, videos
Collaborative tools
StreamingSocial Networking
rtic
ipan
ts
Man
y Discussion Forums
StreamingVideo
Wikis Blogs Contact CenterVideo Events
Social Video
ber o
f par
Blogs Contact Center
Conferencing
Group Telepresence
Num
b
One
Documents
IMPersonalTelepresence
VoicemailDesktop Video
Voice
Expanding collaboration to include broader richer interactions
6 Copyright 2011 FUJITSU
Expanding collaboration to include broader, richer interactions
The new collaborative workspaceMobile, social, visual, virtual
7 Copyright 2011 FUJITSU
Business value of collaboration
Operational ROI
Productivity ROI
Strategic ROI
Cost avoidanceCost avoidance Process optimizationProcess optimization BusinessBusiness transformationtransformation
8 Copyright 2011 FUJITSU
Delivering a consistent experienceAnywhere, any content, on any device
This core is accessed by any combination of end-user clients, devices and applications
9 Copyright 2011 FUJITSU
Collaboration is equal partsProcess, culture and technology
Process
CultureTechnology
Collaboration isn’t just about technology
10 Copyright 2011 FUJITSU
A year in the life of an i-worker
£10 501 00£10.501,00
£5.765,00
£1.935,00
2008 2009 2010
11 Copyright 2011 FUJITSU
* Figures from co2.balance.uk.com
Facilitating international expansion
12 Copyright 2011 FUJITSU
Improving customer interaction
13 Copyright 2011 FUJITSU
More effective manufacturing
14 Copyright 2011 FUJITSU
Best experience across PC, tablet & phoneAddressing needs of post-PC workspace
T bl tPC PhoneTabletiPad Cius Q550
PCWin OS Mac OS
PhoneiPhone , Android, Blackberry, Nokia
Changes in device ownership choice
15 Copyright 2011 FUJITSU
Changes in device ownership, choiceCollaboration that is social, mobile, virtual, video
Summary - what’s important?Integrated collaboration experience
Wide variety of collaboration needs
ANY CONTENTANYWHERE ANY DEVICE
Video handled as il i d t
Flexible access f ll li t
Richest experience in any location
Secure intra- and inter-company
communicationseasily as voice, data from all clients
16 Copyright 2011 FUJITSU
Wide variety of collaboration technologies
Fujitsu Cloud Connect – Communications
Hosted Voice Services, with Call Control, Handsets, and Bundled Calls
Cloud Connect - Voice
- dramatically reduced TCO.
Cloud Connect - CollaborateUnified Communication and Collaboration Services, including Instant Messaging, Web and Video Conferencing.
Cloud Connect - Mobile
Cloud Connect - ContactHosted Contact Centre Solutions allowing Agent Access anywhere
Mobile Services including Smart Device Management, Push mail and SIMs, enabling Tablet based
17
allowing Agent Access anywhere within the Customer’s Cloud. Secure Access to the Cloud.
18
A year in the life of an i-worker
Car/Train263 hours
Car/Train298 hoursFli h
2008
Car/Train314 hours
2009 2010
Home Offsite297 h
Flights235 hours
9%
263 hours10%
298 hours12%Flights
20 hours1%
314 hours13%Flights
90 hours4%
902 hours35% Home
1232 hours49%
OfficeOffice
639 hours
Offsite282 hours
11%
297 hours12%
Home952 hours
37%
Offsite404 hours
16%
Office900 hours
35%
639 hours26% Office
765 hours30%
Total hrs (work + travel) = 2,582Productive hrs = 2,084 (81%)3 long-haul + 16 short-haul
Total hrs = 2,486Productive hrs = 2,168 (87%)2 short-haul return flights
Total hrs = 2,519Productive hrs = 2,121 (84%)10 short-haul return flightsg
return flights (6 at the weekend)CO2 footprint = 17.25 tonnes*Commuting cost = £666Cost to company = £10,501
g(none at the weekend)CO2 footprint = 4.66 tonnes*Commuting cost = £473Cost to company = £1,935
g(none at the weekend)CO2 footprint = 6.49 tonnes*Commuting cost = £680Cost to company = £5,765
19 Copyright 2011 FUJITSU
p y , p y ,
* Figures from co2.balance.uk.com
p y