achieving, monitoring and maintaining a high quality of experience
DESCRIPTION
Achieving, Monitoring and Maintaining A High Quality of Experience. Benjamin Ellis, Psytechnics. QoE for IP – The Problem Space. QoE is not just about IP network statistics QoE for telephony applications depends on: IP-transport performance - PowerPoint PPT PresentationTRANSCRIPT
January 23-26, 2007• Ft. Lauderdale, Florida
Achieving, Monitoring and Maintaining A High Quality of Experience
Benjamin Ellis, Psytechnics
January 23-26, 2007• Ft. Lauderdale, Florida
QoE for IP – The Problem Space• QoE is not just about IP network statistics• QoE for telephony applications depends on:
– IP-transport performance• Extent IP network statistics impact on voice quality• ITU-T P.564
– Telephony performance • ITU-T P.561 parameters
– Echo– Delay– Noise Level– Speech Level
• ITU-T P.562, CCI (Call Clarity Index) combines P.561 parameters to give two-way conversational performance of the channel
• Voice waveform quality
– Conversational measures• ITU-T P.563
• Combined assessment of all aspects is required
January 23-26, 2007• Ft. Lauderdale, Florida
Taxonomy of VoIP Call Quality
Transport• IP Bearer• Packet Loss• Jitter• Out of order packets
Payload• Media Stream• Speech Activity• Speech Level• Noise
Conversational• Echo• Delay• Noise
CallSignalling
CallSignalling
January 23-26, 2007• Ft. Lauderdale, Florida
VoIP Quality Challenges
DeviceImpairments
Voice System
Impairments
TransportImpairments
IP Impairments
Ethernet
switch
Firewall Router SBC Router Media
Gateway
TDM
switch
Voice
switch
January 23-26, 2007• Ft. Lauderdale, Florida
High Quality of Experience Requires
• Visibility into– Network (connectivity and transport issues)– IP QoS (packet loss and other impairments)– Voice Infrastructure (all elements)
• Across the Lifecycle– Design– Pre-deployment – Roll-out – Management – Optimization
• Integrated Management– Fault Management– Performance Management
January 23-26, 2007• Ft. Lauderdale, Florida
Quality of Experience• More Satisfied Users
– Quality differentiated services– Meaningful SLAs
• Actionable Metrics• Thresholds and Reports
– Delivering essential competitive quality– Customer retention, reduced churn– Service re-use
• More Efficient Networks– Directed maintenance– Targeted investment– Efficient operation– Billing – billable quality
• More Effective Support– Fewer support calls and truck rolls– Faster problem resolution– Pro-active fault management
January 23-26, 2007• Ft. Lauderdale, Florida
Thank You
• Questions