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TRANSCRIPT
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ACHIEVING COMPETITIVE ADVANTAGE THROUGH UNIFIED COMMUNICATIONS
LAW FIRMS
How Skype for Business from Outsourcery will help you increase collaboration,
build stronger teams and enhance client engagement
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THE LAW SOCIETYFUTURE OF LEGAL SERVICES REPORT
CLIENTS INCREASINGLY EXPECT TO ENGAGE WITH LEGAL ASSISTANCE THROUGH A VARIETY OF DEVICES AND CHANNELS. LAW FIRMS THAT CANNOT OFFER CLIENTS THESE COMMUNICATIONS CHANNELS FACE BEING AT A COMPETITIVE DISADVANTAGE
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variety of devices and channels, including mobiles. Law firms that cannot offer clients these communications channels face being at a competitive disadvantage.
Skype for Business from Outsourcery provides the full spectrum of communication tools needed to effectively engage with colleagues and clients. It enables you to replace your existing telephony system by combining voice and video calls, desktop sharing, conferencing, instant messaging and user presence in one user interface which is accessible from any device, anytime, anywhere.
Client retention relies upon building rapport between law firms and their clients. Regular communication and collaboration both within and across organisational boundaries is essential if this is to be achieved.
However people today have dramatically higher expectations of how they should be able to communicate and interact with modern businesses and the legal sector is no exception.
The Law Societys Future of Legal Services report noted that clients increasingly expect to engage with legal assistance through a
REMOVE COMMUNICATION SILOS
Clients rely on their law firm for accurate
and timely advice. Regular communication
between colleagues, partners and departments
is essential for this to be achieved. Presence
within Skype for Business enables users to see
at a glance whether a colleague is available and
immediately ask a quick question using instant
messaging, securely share a document or set
up a voice or video call without the usual back
and forth of emails. Skype for Business can
also easily be scaled up or down to support the
changing shape of your business.
HERE ARE SOME OF THE WAYS SKYPE FOR BUSINESS CAN HELP TRANSFORM YOUR ORGANISATION.
TRANSFORM THE WAY YOU WORK
BY MOVING YOUR COMMUNICATIONS TO THE CLOUD, YOU CAN REDUCE THE COST AND TIME OF MANAGING SEPARATE TELEPHONY, CONFERENCING AND COLLABORATION SOLUTIONS
ENHANCE FEE EARNING PRODUCTIVITY
By unifying your communication tools and
moving them to the cloud, you can optimise the
efficiency of your most valuable resource your
people. Skype for Business helps to make fee
earning hours more productive by improving
the efficiency of internal communication and
delivering the functionality of the office whilst
on the move.
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Skype for Business enables you to move your
telephony to the cloud, removing the need for
an on-premises Private Branch Exchange (PBX)
and the associated cost and time of keeping
the technology operating reliably. It provides
the functionality, availability and stability
expected from a conventional telephony system
with the added benefits of increased flexibility
and mobility all without the up-front capital
outlay.
COMMUNICATE SECURELY
All communications in Skype for Business
are protected by strong authentication and
encryption so any conversations or information
about clients passed between users remains
secure. Instant messages are archived in Skype
for Business and stored in our UK datacentres
to comply with any regulatory requirements
for monitoring electronic communication.
Outsourcery can also provide call recording
a requirement for any firms subject to FSA
regulations.
ELIMINATE TELEPHONY COSTS
REDUCE OVERHEADS
Skype for Business can enable you to increase
hot desking and flexible working, which can be
critical in minimising your property footprint.
The ability to ensure that staff are as effective
at home as in the office both reduces the need
to secure additional office space to facilitate
growth and can also help to retain and recruit
key staff. By moving your communications to
the cloud, you can also reduce the cost and time
of managing separate telephony, conferencing
and collaboration solutions.
SKYPE FOR BUSINESS CAN HELP YOU TO SUPPORT A GROWING MOBILE WORKFORCE WHO INCREASINGLY EXPECT TO BE ABLE TO COLLABORATE WITH CLIENTS AND COLLEAGUES REGARDLESS OF THEIR LOCATION
ENHANCE CLIENT NETWORKS
The federation feature within Skype for
Business gives the option to connect with
clients who are also using Skype for Business
essentially becoming an extension of their
organisation. Clients can interact with your
firm in exactly the same way they would with
someone in their own organisation. By enabling
your team and your clients to keep in touch
more easily, they can build deeper and long-
lasting relationships.
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CONNECT ANYWHERE, ANYTIME
Skype for Business can help you to support
a growing mobile workforce who increasingly
expect to be able to collaborate with clients and
colleagues regardless of their location. Work
becomes what you do, not where you are with
clients and colleagues able to engage more
efficiently and productively.
Your team can use conferencing and screen
sharing to get in touch with clients instantly,
bring in subject matter experts and answer any
questions they may have. There is also no need
for expensive specialist conferencing suites
so your team and your clients can access the
technology from anywhere using their device of
choice.
BE SECURE IN THE CLOUD
Weve invested heavily in our enterprise-grade,
Ofcom-regulated cloud platform, the O-Cloud,
which has been built to ensure high availability
and resilience. Outsourcery hold all the
accreditations you would expect from a world-
leading Cloud Solution Provider, including
ISO 27001, 9001 and 14001 standards and
the Cloud Industry Forums Code of Practice
certification. UK data sovereignty is guaranteed,
along with the requisite archiving, audit and
compliance traceability.
WHAT NEXT?
If you want to help your law firm transform the way it works, get in touch with our Skype for Business experts today. We can provide workshops with your key decision makers to demonstrate the technology and provide proof of concepts to help your organisation experience the benefits of Skype for Business.
Call us: 0845 366 6060Email us: [email protected]
ALL COMMUNICATIONS IN SKYPE FOR BUSINESS ARE PROTECTED BY STRONG AUTHENTICATION AND ENCRYPTION SO ANY CONVERSATIONS OF INFORMATION ABOUT CLIENTS PASSED BETWEEN USERS REMAINS SECURE
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0843 366 6060www.outsourcery.co.uk
Outsourcery is the leading provider of Unified Communications in the UK with proven experience of delivering over 100,000 seats of Skype for Business. UK Data Sovereignty is guaranteed through a UK business operating UK data centres with 24/7 UK support. Service is guaranteed through financially backed SLAs with up to 99.99% availability and dual site redundancy.
We pride ourselves on offering the most complete product offering combining Skype for Business core features with full PSTN capability (including European telephony and global in country conferencing), call recording, and contact centre functionality.
As an Ofcom-regulated Telco we provide ease of engagement through unified billing for calls and systems plus number porting and set-up.
We work with our customers to make the complex simple through cloud migration consultancy supported by trials and proof of concepts. Our experts efficiently deliver hybrid solutions with the ability to integrate with Office 365 and on-premises technology for a smooth migration to the cloud. All of this backed by the confidence of working with an award winning Microsoft Gold Partner.
www.outsourcery.co.uk @Outsourcery
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