achieving business impact winner - best results of a learning program
TRANSCRIPT
Achieving Business ImpactWinner - Best Results of a Learning
Program
Diversity at Core
About Dubai
Reference: www.dubai.ae; Dubai Tourism Board 2014 Annual Report
Peaceful
coexistence
of cultures
200+ Nationalities
13 million visitors in 2014Mixed
demographicsFood,
Entertainment, Festivities
About Al Tayer
Al Tayer Group..
Established in 1979, curators of 80+
brands to the Middle East in areas of
automotive, retail. Operates businesses
in perfumes and cosmetics distribution,
engineering and interiors contracting.
Our Values..
Integrity. We are true to self and others. We are honest in
our dealings
Quality. We aim to deliver the best and make it better. We
offer an excellent experience
Reliability. We keep promises. We are always there for you
Diversity. We embrace change. We respect differences
Creating a Common Language for High-Level Service
Business Need and Challenges
English is Al Tayer’s official language for business
Workplace inclusivity and interaction through a common language
Level of language and business skills the workforce need to deliver
English is NOT the first language of over 90% of Al Tayer’s 100+ diverse
Retail working hours; geographically spread users; varying skill levels
Need a tailored, measurable, impact based learning programme
Partnering with Xpert Learning
Solution Chosen:
Pearson English Business Solution’s
ONE, an advanced Web-based learning
platform that helps global organizations
develop business communication and
collaboration in a common language and
tangibly improve the way they operate.
A scalable, customizable solution, ONE
delivers engaging, relevant learning via
instructor-led and virtual training to help
talent not only improve English fluency, but
also become more productive and develop
new business skills and cultural awareness
The Approach
Identification of Learning Needs
Learning Design
Implementation of Learning
Evaluation of Learning Impact
The Al Tayer + PearsonEnglish + Xpert Learning Collaboration
Employees Managers
L&D/ Line Training
GlobalEnglish
Reports
Orientations
Surveys
Feedback
Employee Engagement Open House
Sessions
Validation
A CAREFULLY CHOREOGRAPHED INITIATIVE
Validation – Employees and Managers
On the Job – Business Impact!
The staff member started to display
better English communication with
customers, and colleagues. That helps to improve her sales,
and general store achievement
He goes for TEST drives to understand the customer
concerns and he can understand their concerns in a
better way so that the Fault can be fixed in the first attempt
causing better Customer satisfaction
His mail communication has improved causing the
better understanding of the concerns in the vehicle and giving right information to
customers
I feel the improved English ability allows better use of
terminology and gives more confidence in giving a more
detailed selling experience to the customer. This impacts on
business with better sales
The Role, Managers Played in the Success
After I receive the monthly report, I praised the staff that performed
well and encouraged those that did not spend enough time on the
program. I advised them where in the store they can come and sit to
continue their training from the computers in the office
Coaching Role and showing the right path to follow the
person to be successful
I used to discuss with them the progress on the course &
motivate them to take advantage of this opportunity. Whenever my staff has an issue, I used to
help them in resolving the same
Key Findings: Impact of Learning on Performance
99%
agree that GlobalEnglish
has helped them improve their English
communication at work
99%
agree that GlobalEnglish is relevant to
their job.
100%
indicate they have been able to use what they
have learned in
GlobalEnglish on the job.
GlobalEnglish is helping employees improve their ability to communicate at work:
Success Factors
Network
Sense of Achievement Excitement On-going Support
Management Buy-in
Return on Learning
Questions?