achieving authentic communication: implementation toolkit choosing functions … · 2018. 2....

Achieving Authentic Communication: Implementation Toolkit saltillo.com FUNCTIONS OF COMMUNICATION Wants/Needs Exchange Information Social Closeness/Etiquette Request Objects Share and show objects Greet/Close Request Activity Name Tease Request Attention Relay past/future events Gossip Request Permission Confirm/Deny Express Manners Request Help Request Information Take Turns Direct Action State Opinion Comment Direct to stop Negotiate Express Feelings Accept/Reject State Personal Info Choosing Functions of Communication – Client First

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AchievingAuthenticCommunication:ImplementationToolkit

saltillo.com

FUNCTIONSOFCOMMUNICATION Wants/Needs ExchangeInformation SocialCloseness/Etiquette

RequestObjects Shareandshowobjects Greet/CloseRequestActivity Name TeaseRequestAttention Relaypast/futureevents GossipRequestPermission Confirm/Deny ExpressMannersRequestHelp RequestInformation TakeTurnsDirectAction StateOpinion CommentDirecttostop Negotiate ExpressFeelingsAccept/Reject StatePersonalInfo

ChoosingFunctionsofCommunication–ClientFirst

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