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    Motivation at Work

    Chapter 5Nelson & Quick

    Copyright 2005 by South-Western, a di ision o! "ho#son $earning% ll rights reser ed%

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    'e!inition o! (oti ation

    Motivation - the process of arousing andsustaining goal-directed behavior

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    ) *roups o!

    (oti ational "heoriesInternal

    Suggest that variables within the individual give rise tomotivation and behavior Example: Maslows hierarchy of needs theory

    ProcessEmphasi e the nature of the interaction between theindividual and the environment

    Example: Expectancy theoryExternal

    !ocus on environmental elements to explain behavior Example: "wo-factor theory

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    +arly hilosophers o!

    (oti ational "heoriesMax #eber$wor% contributes to salvation& Protestantwor% ethic

    Sigmund !reud$delve into the unconscious mind to betterunderstand a persons motives and needs'dam Smith$(enlightened) self-interest& that which is inthe best interest and benefit to the individual and to other

    people!rederic% "aylor$founder of scientific management&emphasi ed cooperation between management and labor toenlarge company profits

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    (aslo .s /ierarchy o! Needs

    hysiological

    Sa!ety & Security

    $o e Social1

    +stee#

    S

    * o w

    e s t t

    o h i g h

    e s t o r d

    e r

    http://www.successories.com/
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    (oti ational "heories & 3

    hysiological

    Sa!ety & Security

    $o e Social1

    +stee#

    S "heory 3 - a set o!assu#ptions o! ho to

    #anage indi iduals#oti ated by higherorder needs"heory - a set o!assu#ptions o! ho to#anage indi iduals#oti ated by lo erorder needs

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    (c*regor.s ssu#ptions

    bout eople 4ased on "heory +aturally indolent*ac% ambition, disli%eresponsibility, and prefer to be ledInherently self-centered andindifferent to organi ational needs

    +aturally resistant to changeullible, not bright, ready dupes

    'dapted from "able ./0 which is from ("he 1uman Side of Enterprise) by 2ou glas M/ Mc regor, reprinted from Management Revie w , +ovember 03.4/ 5opyright 03.4'merican Management 'ssociation International/ 6eprinted by permission of 'merican Management 'ssociation International, +ew 7or%, +7/ 'll rights reserved/http:88www/amanet/org/

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    (c*regor.s ssu#ptions

    bout eople 4ased on "heory 3Experiences in organi ations result in passive andresistant behaviors& they are not inherent

    Motivation, development potential, capacity forassuming responsibility, readiness to direct

    behavior toward organi ational goals are present in people

    Managements tas%$arrange conditions andoperational methods so people can achieve theirown goals by directing efforts to organi ationalgoals'dapted from "able ./0 which is from ("he 1uman Side of Enterprise) by 2ouglas M/ Mc regor, reprinted from Management Review , +ovember 03.4/5opyright 03.4 'merican Man agement 'ssociation International/ 6eprinted by permission of 'merican Management 'ssociation International, +ew 7or%,

    +7/ 'll rights reserved/ http:88www/amanet/org/

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    lder!er.s + * "heory

    hysiological

    Sa!ety & Security

    $o e Social1

    +stee#

    S

    +6istence

    elatedness

    *ro th

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    (cClelland.s Need "heory7

    Need !or chie e#ent

    Need for Achievement - a

    manifest 9easily perceivedneed that concernsindividuals issues ofexcellence, competition,

    challenging goals, persistence,and overcoming difficulties

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    (cClelland.s Need "heory7

    Need !or o er Need for Power - a manifest9easily perceived need thatconcerns an individuals needto ma%e an impact on others,influence others, change peopleor events, and ma%e adifference in life

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    (cClelland.s Need "heory7

    Need !or !!iliation

    Need for Affiliation - a

    manifest 9easily perceivedneed that concerns anindividuals need to establishand maintain warm, close,

    intimate relationships withother people

    http://www.goalmanager.com/
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    Sel!-actuali8ation

    ) (oti ational Need "heories

    Maslow Alderfer McClelland

    /igher

    9rder Needs

    $o er 9rder Needs

    +stee#

    sel! interpersonal

    Sa!ety & Security

    interpersonalphysical

    Need !or chie e#ent

    Need !oro er

    elatedness Need !or !!iliation

    +6istence

    *ro th

    4elongingnesssocial & lo e1

    hysiological

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    /er8berg.s " o-:actor "heory

    Hygiene Factor - wor% condition related todissatisfaction caused by discomfort or pain

    maintenance factor contributes to employees feeling not dissatisfiedcontributes to absence of complaints

    Motivation Factor - wor% condition related to thesatisfaction of the need for psychological growth

    ;ob enrichmentleads to superior performance < effort

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    (oti ation;/ygiene

    "heory o! (oti ation

    /ygiene !actors a oid

    nterpersonal relations= Working conditions= Salary= Status

    = Security

    S=>65E: 'dapted from !rederic% 1er berg, The Managerial Choice: To be Efficient or to Be Human / 9Salt *a%e 5ity: =lympus, 03?@ / 6eprinted by permission/

    = chie e#ent= chie e#ent recognition= Work itsel!

    = esponsibility= d ance#ent= *ro th

    = Salary?

    (oti ation !actorsincrease

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    (oti ation-/ygiene Co#binations

    /igh ( $o (

    /igh / high #oti ation!e co#plaints

    lo #oti ation!e co#plaints

    $o /high #oti ation

    #any co#plaints lo #oti ation

    #any co#plaints (oti ation @ (, /ygiene @ /1

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    >ndi idualA9rgani8ational

    +6change elationship

    =rgani ational goals

    2epartmental ob;ectives Aob tas%s

    Physiological needs

    Security needs Physical needs

    5ompany status Benefits Income

    2evelopmental

    potential Employee %nowledge Employee s%ills and

    abilities

    Individual=rgani ation

    2 e m a n

    d s

    5 o n t r i b u t i o n s

    S=>65E: 6eproduced with permission from Mc raw-1ill, Inc/

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    da#s.s "heory o! >neBuity

    Inequity - the situation in which a person

    perceives he or she is receiving less than heor she is giving, or is giving less than he orshe is receiving

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    (oti ational "heory

    o! Social +6change

    Equity 9utco#es @ 9utco#es >nputs >nputs

    Negative 9utco#es 9utco#es

    Inequity >nputs >nputs

    Positive 9utco#es D 9utco#es Inequity >nputs >nputs

    Person Comparisonother

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    Strategies !or

    esolution o! >neBuity'lter the persons outcomes'lter the persons inputs'lter the comparison others outputs'lter the comparison others inputs5hange who is used as a comparison other 6ationali e the ineCuity*eave the organi ational situation

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    Ne erspecti eson +Buity "heory

    ECuity Sensitive > pre!er an eBuityratio eBual to that o!#y co#parisonother

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    Ne erspecti eson +Buity "heory

    Benevolent > a# co#!ortableith an eBuity ratio

    less than that o! #yco#parison other

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    Ne erspecti eson +Buity "heory

    Entitled

    > a# co#!ortableith an eBuity ratio

    greater than that o!#y co#parisonother

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    +6pectancy "heory o!

    (oti ation7 Eey ConstructsValence - value or importance placed on a particular

    reward

    !"ectancy - belief that effort leads to performance

    In#trumentality - belief that performance is relatedto rewards

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    +6pectancy (odel o! (oti ation

    Performance Reward+!!ortEffort

    ercei ed e!!ort;per!or#ance

    probability

    ercei edalue o! re ard

    ercei edper!or#ance;

    re ard probabilityIf I work hard,will I get the jobdone?

    What rewardswill I get whenthe job is welldone?

    What rewardsdo I value?

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    ) Causes o!

    (oti ational roble#sBelief that effort will not result in performanceBelief that performance will not result in rewards"he value a person places on, or the preference a

    person has for, certain rewards

    http://www.nceo.org/
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    (oral (aturity

    Moral Maturity - the measure of a persons cognitivemoral development

    Morally mature people behave and act

    based on universalethical principles/

    Morally immature people behave and act based on egocentric

    motivations/