achieve it offshore success in retail & cpg through “zero ... · achieve it offshore success...
TRANSCRIPT
Achieve IT Offshore Success in Retail & CPG through
“65% of companies are not able to realize the end objective of outsourcing due to lack of planning & transition failure” – Forrester Research
Only about 4% of the $79Bn Retail & CPG IT outsourcing market have taken the benefit of offshoring albeit having offshore exposure in the value chain for sourcing products. Industries like Financial Services & Telecom have optimally leveraged offshore to enjoy IT benefits which include higher quality of service & cost savings
Forward looking enterprises have overcome the perceived risk of offshoring by ensuring the most important risk of transition is curtailed
Gartner expects “high levels of offshore IT services level” to increase by 40% by 2010; Are you prepared? Read this white paper & find out how to minimize the Transition risk & ensure success through HCL’s ASSET Transition Framework - A best practice Transition framework which has successfully handled transitions for several large multi services integrated offshore engagements
Abstract
“Zero Risk” Transition
About ASSET™
The ASSET™ represents an Integrated End-To-
End transition Framework, which spans the
entire Transition life cycle, from the
consultation to transformational Value Add –
A key offering in all our large deal
management.
A S S E T ™
(Assessment – Service Transition – Steady
State Transformation edge
HCL’s experience in establishing and
managing operations for Global customers
has helped us in establishing a 3 step
e n g a g e m e n t f r a m e w o r k
with the ) for
providing sustained benefits to any new
customer, through the entire engagement
lifecycle. HCL believes in ensuring the lowest
possible risk to our customers and partners
while ensuring a seamless transition. The
above approach is echoed in the design of
this framework, wherein we have consciously
avoided a Big Bang approach. The ASSET™
Methodology seeks to ensure a thorough
assessment of the current IT Infrastructure, an
“as is” transition followed by a stable period
of operations and then transformation to
ensure optimized IT performance. ASSET™
methodology seeks to make IT Infrastructure
more agile and aligned to business needs
without incurring any risks to businesses.
This methodology will enable our clients to
have a near zero risk and quick transition
from their current state to a HCL managed
state without any productivity loss or business
downtimes.
Through this, our customers can expect
benefits over and above cost reduction
through-out the term of the contract as
opposed to just the first year.
ASSET™ also scores well over frameworks
from other industry peers. Moreover, it
highlights the
which is the unique proposition from HCL.
ASSeT™ is the HCL Transition Framework for
the following objectives-
• A well defined process/strategy to
ensure success in large deals.
• A common framework/process for
effective transition across Line of
Businesses
• To have a Predictable; Objective;
Controlled; Customizable; Sustainable
framework – Enabled via Automation
ASSET™ framework shows the complete
l i fecycle of Transit ion Management
beginning with Due Diligence and ending
with Steady State. This also incorporates
HCL’s Transformation Edge and this aspect is
represented in the ASSET™ branding
(Assessment, Service Transition, and Steady
State, with the edge of Transformation).
“TRANSFORMATION EDGE”
Objectives of ASSET™
ASSET™ Highlights
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The framework model organizes itself into
three transition phase
Incorporated learnings from all Large
Deals Experience and built on the best
Practices across the organization. The
framework is IP Protected and trade
Marked.
Inputs captured only from the SMEs
(Subject matter experts) that has been
pre-approved.
The framework incorporates all the best
practices of all existing frameworks in
the organization. The best from all has
been aggregated and simplified.
Many internal tools were evaluated and
after the detailed comparative analysis
• IP Protected and branded
• Involvement of practitioners and
experts
• Aggregation of existing frameworks
• Automation Drive
• Assessment Phase
• Service Transition Phase
• Steady State Phase
TM• ASSET Key Features
Due Diligence
Initiation(Planning Phase)Absorption(Learning Phase)Replication(Doing Phase)Observation(Stabilizing Phase)
Operations
Pre - Transition
Transition
Post - Transition
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PMSmart was chosen for the ASSET™
automation. Some of the important
features are:
The tools usage is made very easy, simple
and quick. Implementation of the
product is highly flexible and can be
adapted for any MV’s / Industry /
Technology Dimension. Any customer
project instance can be created and
customized in a matter of day.
All project instances are customized
without diluting the base essence and
also adapting to the client requirement.
• Successful program and project level
structure setup and rollup to dashboards
• Effort saving due to centralized data
storage, reporting and tracking
• Improved tracking and effort saved due
to integration with TSMS
• Version control of documentation and
central ized tracking and control
mechanism
• Creation of centralized knowledge
repository for transition team
Project Plan
Trackers
Access Security
Knowledge Management
Dashboard
Role Wise workflow
• Easy Usage and implementation
• Implementation of Core
ASSET™ key Benefits
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Hello there. I am from HCL Technologies. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 51,000 of us bright sparks are busy developing solutions for 500 customers in 17 countries across the world.
HCL Retail & CPG Practice - Highlights
Domain Expertise
Delivery Efficiency
World Class Partnerships/Alliances
Focused R&D in New Technologies
& Standards
10,000 + person years of Retail experience
Strong 4500 + resource base – Domain experts and technical consultants
Mature Processes (CMM 5)
Integrated Global Delivery
ITIL Compliant Processes
COPC CSP 2000 Process Certification
Prime Implementation Partner of JDA
Partnerships with IBM, Microsoft Retail, Infor, Escalate Retail (GERS) & Shipcom
Clearly defined strategy for products/frameworks
COEs for JDA, SAP AFS, Oracle Retek Demand Driven Supply Chain, DW, POS & RFID
Memberships
AMR rates HCL a Leader in RetailHCL ranked higher than other Indian offshoring companies in Retail capability scope, with leadership status in Supply Chain eCommerceHCL ranked as a leader across areas like warehouse management, product sourcing, SCM, advanced retail planning and replenishment
"We see HCL as an important Long Term Strategic Partner with whom we can build a relationship to the benefit of both parties."
CTO, Jones Apparel Group
AMR Research
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