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WILLIAM KEITH WILLIAMS3216 Skyview Dr., Lithia Springs, GA 30122

Cell: 770-883-4934; Home: 770-739-7603

Analytical professional with diverse background in account management, customerservice, marketing, facility management, project management, electric utility design and database creation for the hospitality, office and public markets.

CORE COMPETENCIES

Technical Orientation * Customer Negotiations and Long Term Relations * Large Scale Preventive Maintenance Implementations * Customer/Technical Support * Training a Problem Solving * MS Office * Lotus Notes * CRM * Adaptive * Innovative * Quick Learner * Team Player

PROFESSIONAL EXPERIENCE

SERVIDYNE SYSTEMS, LLC 1995-2010

Senior Technical Support Analyst/Customer Service Manager/Senior Account Manager* Liaised with facility managers, directors at properties and at corporate levels regarding current facility andequipment maintenance performance and opportunities for improvement.* Developed and maintained various customized portfolio reports for corporate clients across various CMMSplatforms including data consolidation from multiple platforms.* Proposed, created, installed, trained and maintained CMMS databases for paperbased, Windows based andweb based platforms for stand-alone and portfolio clients in the hospitality andcommercial propertymanagement markets in U.S. and abroad.

* Modified existing databases and master databases with customized equipment andfacility tasking asneeded.* Coordinated Blackberry and other handheld device orders and installed proprietary software on devices foruse with CMMS systems. Provided support for devices as well.* Supplemented Engineering department when needed.* Represented company on Habitat for Humanity projects.

ATLANTA TRANSPORTERS, INC 1995President* Incorporated and operated a non-emergency transportation business.* Performed all accounting and marketing functions.

* Supervised driver and office worker.* Liquidated.

MILLER/ZELL, Atlanta, GA 1993-1994Marketing Manager - Pontiac* Coordinated design intent plans and initiatives with Pontiac corporate offices.* Presented retail facility design-intent plans incorporating brand specific promotional products to automotivedealerships.

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* Coordinated with product manager to place orders and obtain manufacturers fornew facility design criteria.* Negotiated and coordinated plan revisions and product/cost changes.* Closed deals and scheduled installations.* Performed follow up with dealerships and feedback to Pontiac headquarters.FLORIDA POWER & LIGHT COMPANY 1979-1993Construction Service Designer/Service Planner/Customer Service Representative* Reviewed development plans and negotiated with architects, developers, municipalities, propertymanagement companies and homeowners to design, inventory and coordinate the timely installation of andfollow up on both overhead and underground electrical distribution facility extensions and modifications forsubdivisions, condominiums, commercial buildings and single family residences.* Estimated labor/material costs and projected revenue from applicable tariffs.* Provided alternative designs with cost estimates for customer contribution amounts when warranted.* Determined metering type needed and placed orders with Metering department.* Prepared, secured execution of and notarized legal easements for extension ofdistribution facilities.* Lead productivity during peak growth period.* Reduced district load management database errors 73% on special project.* Fixed problems in poorly managed areas.

* QI team leader.* Spoke as company representative in community information program.

GEORGIA TECH ENGINEERING EXPERIMENT STATION 1976-1979Student Assistant a" Economic Development Division* Filed returned documents, books, magazines, etc.* Cataloged new material and otherwise assisted as needed.

UNITED STATES NAVY (Honorable Discharge) Prior to 1976Interior Communications Electrician/Electronics Technician (IC3)* Managed the Training Aids department at Explosive Ordinance Disposal School, I

ndian Head, MD.* Specialized in the maintenance of video, audio, and film projection equipment.* Helped maintain and troubleshoot a VLF (very low frequency) radio transmissionsite in Western Australia.

EDUCATION

STETSON UNIVERSITY, Deland, FL - MBA

GEORGIA TECH, Atlanta, GA - BS Industrial Management w/honor

UNITED STATES NAVY - Various technical schools

LARAMIE SENIOR HIGH, Laramie, WY - High School Diploma