account based marketing + account based sales development = account based everything
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Copyright ©2016, Engagio Inc. CONFIDENTIAL – DO NOT DISTRIBUTE
Account Based Marketing + Account Based Sales
Development = Account Based Everything
Copyright ©2016, Engagio Inc. CONFIDENTIAL – DO NOT DISTRIBUTE
Agenda
Hacks for ABE
3 Step Process
Why Account Based
Everything?
Copyright ©2016, Engagio Inc. CONFIDENTIAL – DO NOT DISTRIBUTE
Why Account Based Everything
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Different Demand Types
SiriusDecisions
Account Based
Demand Generation (Lead Based)
Account Type PipelineKPI Averages
Large: Strategic Enterprise
Named/Territory
Small/Midsizeand Non-Named
Influenced: 60-75%Sourced: 15-25%
Influenced: >75%Sourced: <10%
Influenced: 50-60%Sourced: 25-45%
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Nets versus Spears
DemandGeneration Account Based
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The Next Big Thing?
Google Trends for Account Based
Marketing
Engagio founded
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But Marketing Isn’t SufficientABM Not Enough
Source: TOPO
15%
Penetration into target accounts
Rise of Sales Development
“[Account Based Sales Development is] today’s most effective Account-Based tactic.” – TOPO
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Account Based Marketing
Account Based Sales
Development
Account Based Sales
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Hello, Account Based Everything
Orchestration
Account Based
MarketingAccount Based
Sales Development
Account BasedSales
Account Based
Customer Success
Account Based EverythingA strategic GTM approach thatorchestrates personalizedmarketing, sales, and successefforts to drive engagement andconversion at named accounts.
ABE targets specific (usually large) accounts
Account Based EverythingA strategic GTM approach thatorchestrates personalizedmarketing, sales, and successefforts to drive engagement andconversion at named accounts.
a way of doing business, not a campaign or tacticalways on for the account until removed
Account Based EverythingA strategic GTM approach thatorchestrates personalizedmarketing, sales, and successefforts to drive engagement andconversion at named accounts.
treat each account individuallyfocus = more insights = more relevance
Account Based EverythingA strategic GTM approach thatorchestrates personalizedmarketing, sales, and successefforts to drive engagement andconversion at named accounts.
coordinates experiences across departments and channels
Account Based EverythingA strategic GTM approach thatorchestrates personalizedmarketing, sales, and successefforts to drive engagement andconversion at named accounts.
3 Step Process for Account Based
Everything
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#FlipMyFunnel
What do we want to say?(offers)
Who should we say it to?(segments)
Who are we trying to reach?(accounts)
What should we say?(message)
Where should we say it?(channels)
Where should we say it? (channels)
Dem
and
Gen
Acco
unt
Base
d Ev
eryt
hing
Who
1. Ideal Customer Profile 2. Ideal Buyer Personas
• Firmographics• Technographics• Geography• Behaviors• Intent• Predictive
For each member of buying committee• Buyer• Influencer• User• Gatekeeper
Level 1: Reps Self-Select
Level 2: Basic Data
Level 3: Advanced
Level 4: Predictive Analytics Sophisticated predictive scoring and modeling
Advanced ICP data (technographics, intent, engagement)
Simple definition of Ideal Company Profile (ICP)
Based on intuition and experience
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Styles of ABE
5-50 accounts (“tens”)
50-1,000 accounts (“hundreds”)
1,000+ accounts (“thousands”)
Hybrid
Lite
Classic
What
With #ABE you need to knock on people’s doors.
– @jonmiller
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Opt out, tune out, toss out
“Template emails are roulette wheels. If you only get 100 rolls of the roulette wheel, then you need to increase your odds.”
– Craig Rosenberg
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Three most important factors in enterprise decision: • Knowledge and understanding of my unique business
issues • Knowledge and understanding of my industry • Fresh ideas to advance my business
ITSMA
“75% of executives will read unsolicited marketing materials that contain ideas that might be relevant to their business.”75%
25%
Yes
No
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Challenger Sale
ChallengerOffers unique perspective
Two-way communication skills
Knows customer value driversCan ID economic drivers
Comfortable discussing moneyCan pressure the customer Asserts
Control
Tailors
Teaches
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• Market• Company• People• Relationships• History• Connections• Door Openers
What To Research
Where
Events Are a Big Part of ABM
Tip: executive invites come from someone with an equal or higher title
• Owned events• Meetings at 3rd party
events
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Direct Mail Offers sent by mail are perceived as 24% more valuable than offers viewed only on a screen. And mail boosted ROI by 20% when used as part of an integrated campaign.
U.K. Royal Mail, February 2015
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DisplayAdvertising
• IP-Based• Proactive
Retargeting• LinkedIn• Facebook• … more
Example: Custom Content + Facebook
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Marketing• Events• Direct mail• Online advertising• Social ads• Web personalization
Sales / Sales Development• Human Email• Phone• Social
Channels
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Touch Day Step(s) Description
0 Pre Research Find out 3 pieces of relevant information1 Pre ABM Ads Build awareness with targeted ads
2 Pre Dimensional Mail
Package / postcards to decision maker + influencers
3 1 Triple Touch Human email + voicemail + social (InMail)4,5 1 Double Touch Human email + voicemail6,7 3 Double Touch Human email + voicemail8,9 7 Double Touch Human email + voicemail
10,11 13 Last Chance Last chance email + voicemailOngoin
gOngoin
g Human Nurture Share relevant insights ever 3-4 weeks
Multi-step and Multi-Channel
TOPO
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Account Executive
Marketing Ops
SDR Manager
Roles
Account Management
Account Executive
Sales Development
Rep
CEO
Sales Ops
Coach Quarterback
Players
VP, SalesDemand Gen
Hacks for Account Based
Everything
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Lead to Account Matching
LeadsAccount
Fuzzy logic match on name, company, IP, geography =• Account-level visibility• Better routing
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Marketing Qualified Accounts (MQAs) not MQLs
40
Breadth
Dep
th
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Account Based Metrics Are DifferentDemand Generation Account Based MarketingLeads AccountsQuantity QualityDays and Weeks Months and YearsCreate Pipeline Influence PipelineNew Business Land and ExpandInbound Outbound
Measurement
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CoverageDo you have sufficient data, opt-in contacts, and account plans for each target account?
“Big 5” ABM Metrics (1a)
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Awareness“Big 5” ABM Metrics (2)
Which target accounts have any awareness of us?Are they visiting the website?
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Engagement“Big 5” ABM Metrics (3)
Are the right people at the account spending time with your company? Is that engagement going up over time?
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Don’t count the people you reach;
reach the people that count.
– David Ogilvy
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Program Reach“Big 5” ABM Metrics (4)
COVERAGE% target accounts with a success
FOCU
S%
of
succ
esse
s fr
om t
arge
t ac
coun
ts
Are marketing programs reaching the target accounts? How much waste is there?
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Program Impact“Big 5” ABM Metrics (5)
• “Top 25% engagement = 18% faster sales cycles.”
• “Accounts with >three engaged contacts = 15% higher contract values.”
• “Accounts that attended that dinner = 16% more movement to next opp stage.”
How are the ABM activities improving sales outcomes such as deal velocity, win rates, average contract values, retention, and net promoter scores?
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Impact: Are ABM activities improving key sales outcomes?
Do you have sufficient data, contacts, and account plans for each target account?Coverage:
Are the target accounts aware of your company?Awareness:
Are marketing programs reaching target accounts?Reach:
Are the right people at the account spending time with your company? Is that engagement going up over time?
Engagement:
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Impact: Are ABM activities improving key sales outcomes?
Do you have sufficient data, contacts, and account plans for each target account?Coverage:
Are the target accounts aware of your company?Awareness:
Are marketing programs reaching target accounts?Reach:
Are the right people at the account spending time with your company? Is that engagement going up over time?
Engagement:
ABE Market Map
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Data Vendors Predictive
Who: Selection What: InsightAccount Insight
Where: InteractionAds
Infrastructure Lead to Account match
(L2a);Routing; ABM Analytics
Web
Orchestration
Synchronize Interactions into
coordinated Plays
Direct / Physical
Events
Human Email
Phone Social
Com
plementary
Other
Intent & Technologies
Attribution
Person Insight
Advocacy
CRM`Account Plannin
g
engagio.com/GuideGet your free copy today!
The Clear and Complete Guide to
Account Based
Marketing
Copyright ©2016, Engagio Inc. CONFIDENTIAL – DO NOT DISTRIBUTE
• Marketing isn’t sufficient for comprehensive account-based outreach
• Account based marketing and account based sales development perpetuate silos – need Account Based Everything
• Outbound does not need to mean interruption; use account-specific research to maximize relevance
• Coordinate account-based plays across channels and players for maximum impact
• Lead to Account Matching is the foundation of account-centric success
Top Tweetable Takeaways
@jonmiller
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