accessing citytrain stations€¦ · web viewplease refer to separate line timetables for...

queenslandrail.com.au

For further informationAccessibility Assistance (SMS) only: 0428 774 636General: 13 16 17TTY: 133 677

Station Access GuideEffective February 2020

Queensland Rail Limited ABN 71 132 181 090

KeyFerny Grove and Beenleigh lines Shorncliffe and Cleveland lines Airport and Gold Coast linesCaboolture/Sunshine Coast and Ipswich/Rosewood linesRedcliffe Peninsula and Springfield linesDoomben line

8 Gympie North8 Traveston

Sunshine Coast line

8 Cooran8 Pomona8 Cooroy7 Eumundi7 Yandina6 Nambour6 Woombye6 Palmwoods5 Eudlo5 Mooloolah5 Landsborough

North

Special event service only Busway linesG:link light rail line

5 Beerwah4 Glasshouse Mountains

4 Beerburrum4 Elimbah

Caboolture line 3 Caboolture3 Morayfield

3 Burpengary3 Narangba

3 Dakabin3 Petrie

Redcliffe Peninsula lineKippa-Ring 3

Rothwell 3Mango Hill East 3

Mango Hill 3Murrumba Downs 3

Kallangur 32/32

2

2

2Shorncliffe line

2

2

Ferny Grove line 2

2

Shorncliffe 2Sandgate 2Deagon 2

North Boondall 2

There are many bus services scheduled to connect with train services at most train stations. Please use the TransLink journey planner to plan your journey.Express services do not stop at all stations depicted on this map. Please refer to separate line timetables for details.Most train stations have free park ’n’ ride facilities.For details visit translink.com.au or call 13 12 30 anytime.#

Services to and from the airport stationsare operated by Airtrain Citylink Limited ABN 98 066 543 315 pursuant to a contract for services with Queensland Rail.‡ Services to and from Gympie North do not stop at Eagle Junction.~ Buranda busway station is fully accessible. Buranda train station is limited access.

Northern Busway1 Normanby

ExhibitionRoma Street

1

QS^ 1 KGS*

1 Milton1 Auchenflower1 Toowong1 Taringa

1 Indooroopilly

Bowen Hills1

Fortitude Valley1

Cultural Brisbane Centre 1 Central 1South Brisbane 1South Bank 1Mater Hill 1Woolloongabba Park 1 1 Road

Boondall 2Nudgee 2Banyo 2

Bindha 2Northgate 1/2

Nundah 1Toombul 1

Airport lineClayfield 1

Hendra 1Ascot 1

Doomben 1Doomben line

1 Chelmer

1/2 Graceville

Schematic map – not to scale.2 Sherwood

Dutton Park 1Fairfield 1Yeronga 1

2 Corinda2 Oxley2 Darra2 Wacol

Eastern BuswayGreenslopes1Holland Park West 2

Wynnum North 2Wynnum 2

Wynnum Central 2Manly 2

Lota 2Thorneside 2

Tennyson line

Yeerongpilly 1/2Moorooka 2

Rocklea 2Salisbury 2

Griffith University 2

2 Gailes2 Goodna2/3 Redbank3 Riverview3 Dinmore3 Ebbw Vale3 Bundamba3 Booval3 East Ipswich3 Ipswich

Richlands 2Springfield 3Springfield Central 3

Springfield line

Coopers Plains 2Banoon 2

Sunnybank 2Altandi 2

Runcorn 2Fruitgrove 2

Kuraby 2

Upper Mount Gravatt 2

Eight Mile Plains 2

South East Busway

Birkdale 2Wellington Point 2/3

Ormiston 3Cleveland 3

Cleveland line

3 Thomas Street3 Wulkuraka3 Karrabin3 Walloon4 Thagoona

Ipswich line

Trinder Park 2Woodridge 2Kingston 2/3Loganlea 3Bethania 3

Edens Landing 3Holmview 3

Beenleigh 3

4 Rosewood Rosewood lineBeenleigh line4 Ormeau4 Coomera5 Helensvale5 Nerang5 Robina6 Varsity LakesGold Coast line Surfers Paradise North 5

Cypress Avenue 5Cavill Avenue 5Surfers Paradise 5Northcliffe 5Florida Gardens 5Broadbeach North 5G:link Broadbeach South 5

TransLink fare zones Transfer to busway services Transfer to light rail service Special fares apply Independent access Assisted accessKing George Square busway stationQueen Street bus station

1

*

^

Transfer to other train services

South East Queensland train, busway and light rail network map

Effective April 2018

Download the MyTransLink app, visit translink.com.au or call 13 12 30

Introduct1

Accessing Citytrain 1

Assisted boarding 2

Using the ramp to board

3

Travelling on a 3

Accessible customer

4

Hearing 5

Safety and 6

Facilities 9

Station 1

Queensland Rail is committed to providing accessible rail services for all customers. This Station Access Guide has been developed to help customers with a wide variety of travelling requirements to enjoy a stress free journey.

Accessing Citytrain stationsQueensland Rail currently has a number of stations that are classed as ‘independently accessible’, which means customers can independently enter a station, access a platform and travel between platforms via an accessible ramp, pathway or lift, without having to use stairs.

At our ‘assisted access’ stations, customers may require some assistance. For instance, these stations may have a steep ramp or a rail crossing to negotiate. Customers using mobility aids or who have difficulties with walking may therefore want to be accompanied by a travelling companion when accessing these stations.

Finally, some stations may only offer access via stairs.

The information contained in this Station Access Guide is effective February 2019. Please visit queenslandrail.com.au/easyaccess for the most up-to-date information.

2 3

Using the ramp to board a trainIf you require use of the ramp to board a train, please wait at the assisted boarding point prior to the arrival of the train and let staff know that you require use of the ramp.

When the train arrives, please tell staff your destination station and make use of the allocated spaces and priority seating when onboard the

train. At your destination station, wait for staff to deploy the ramp before disembarking.

Assisted boarding pointAt Queensland Rail stations, the assisted boarding point is indicated by the international symbol of accessibility; a white wheelchair on a blue background.

In most cases, the symbol indicating the assisted boarding point is in the middle of the platform. To assist customers with a vision impairment, it will often be on a mat with a raised tactile surface.

At many stations, the assisted boarding point is located on a higher section of the platform, enabling easier access to the train from the platform for people who have difficulties negotiating a step.

If you require boarding assistance, please wait at the assisted boarding point prior to the arrival of the train.

Please then advise the guard or customer service staff what type of assistance is necessary. For example, some people may require the portable boarding ramp.

The assisted boarding point can be utilised by any customer and is not just for those using mobility aids.

Travelling on a new trainQueensland Rail will continue to provide access for customers on any Citytrain service through the use of the portable boarding ramp and the assisted boarding point.

There is no need for customers requiring boarding assistance to change where they wait or know what type of train they will be boarding.

If the next service is a new train, customer service staff on the platform may provide boarding assistance in the middle of the platform.

Alternatively, the guard on the new train may assist you to board. For all services, please wait in the middle of the platform.

If you need to contact us, please use the station help phone, the onboard emergency help button or text only 0428 774 636

4 5

Hearing loopsIncreasingly, Queensland Rail is installing hearing loops at stations to assist customers who are hard of hearing to access information about train arrivals and departures.

Station ticket counters that have hearing loops installed display the international symbol for deafness.

Accessible customer informationQueensland Rail provides information at stations in a variety of formats.

Typically, an audible station announcement is made two minutes before a train arrives, to advise customers of the train’s destination and which platform to go to. Another station announcement is made as the train arrives at the platform, to confirm these details.

Many stations have visual information provided on either liquid crystal display (LCD) screens or other electronic displays. These screens show the service departure time, final destination and which platform to go to.

Some stations also have timetable consoles that provide both audible and visual information. By pressing a button, the consoles provide details about the next inbound and outbound train stopping at the station. These consoles have a beeping tone to assist people with a vision impairment to locate them.

Queensland Rail is progressively upgrading accessible signage at stations. The accessible signs have contrasting colours, large, raised text, pictograms and Braille.

Timetable information is available online by visiting translink.com.au and can also be provided by Queensland Rail Customer Service staff.

To use the system, please indicate that you require the hearing loop and staff will activate it. The hearing loop will output the Queensland Rail station officer’s voice so that a customer’s hearing aid can pick up the signal within approximately 60 centimetres of the counter.

At some stations, hearing loops are also installed at designated waiting areas on platforms. These locations are identified by the same international symbol for deafness. These systems output the public address system (PA) announcements to the hearing loop, provided that the customer is within the designated area.The platform hearing loops are automatically activated whenever there is a PA announcement to that platform.

Both ticket counter and platform hearing loops are audio-frequency induction hearing loops. To use these loops, customers must have

hearing aids that have the telecoil (or T-switch) facility and the T-switch must be “on” for it to work.

7

Safety and accessibilityMost stations across the Citytrain network have tactile indicators installed along the length of platform edges. In most cases, these are yellow to highlight the ‘stand behind the yellow line’ safety message.

The tactile indicators have raised circles to denote a ‘hazard’ or ‘warning’ and assist people with a vision impairment in locating where it is safe to walk. Selectedstations also provide ‘directional’ tactile indicators on the platform, to guide people with vision impairment to the entrance and exit of each platform, as well as the timetable console, and emergency and disability assistance help phone.

If there is an emergency or if you have a disability and require assistance, Queensland Rail can be contacted in the following ways:

• Use the emergency and disability assistance help phone.These phones are installed on consoles at all stations and in some car parks. By pressing the intercom button, customers can directly access assistance when required. At many stations, the console is situated on the platform within the area covered by the hearing loop and will have raised text, pictograms and Braille to assist people with a sensory impairment.

• Call 13 16 17 or text only 0428 774 636A Queensland Rail Customer Communications Officer will respond promptly to your request for train and platform assistance, station accessibility or timetable information. The text messaging service provides an alternative means of communicating with Queensland Rail staff and may be particularly useful for people who are deaf or hard of hearing.

Keep these numbers handy when planning a journey or travelling on the Citytrain network.

6

8 9

How to use this guide• All Citytrain network stations are listed alphabetically from A to Z down

the left hand column

• Find the stations you will be travelling to and from, as well as where they are located on the Citytrain network, by consulting the fold out map at the back of this guide

• Identify what station facilities are available at these stations by scanning across the row and down a station facility column

FacilitiesHigh platformEither a section of the platform or the whole platform is almost level with the train carriage doors.

Help phoneAn emergency and disability assistance help phone is provided at the station.

Tactile edgesHazard tactile indicators have been installed along the platform edges to assist customers with a vision impairment.

Electronic timetableInformation is provided in an audible and visual format through timetable consoles or a visual format through electronic displays or LCD screens.

Hearing loopsHearing aid loops are available for customers who use a T-switch either on the platform, at the station office, or both.Accessible toiletA toilet is provided for customers with disabilities (note that toilets may be locked if the station is not attended by staff).Accessible parkingMarked and signed accessible car parking spaces are available at the station for customers with an appropriate permit.

Independent access

The station and all platforms can be accessed independently via accessible paths, ramps or lifts without using stairs

Assisted access

The station has either a rail crossing or steep ramps and assistance from a companion, carer, friend, relative or support worker may be required to access the station

Limited access

The station has stairs-only access to the entry or to one or more of the platforms

PathThe station has a level path of travel to access one or more of the platforms

RampThe station has an accessible ramp including handrails, landings and a gentle slope to one or more of the platforms

Steep rampThe station has a ramp with a steep slope to one or more of the platforms

Lift The station has a lift to one or more of the platforms

Rail crossingThe station has a pedestrian rail crossing between one or more of the platforms

Island The station has a single island platform

Single The station has a single side platform

End The station is at the end of a network line

Available Facility is available at this station

Not available Facility is not available at this station

Upgrade announced *

This station has been announced for an upgrade. For more information, please visit queenslandrail.com.au/easyaccess

1 1

Station name Station access

To city platform

access

From city platform access

Access between platforms

High platform

Help phonesTactile edges

Electronic timetable

Hearing loops

Accessible toilet

Accessible parking

Albion * Steep ramp Steep ramp Steep ramp Platform 4

Alderley Lift or path Lift or path Lift

Altandi Lift Lift Lift

Ascot Steep ramp Steep ramp n/a (single)

Auchenflower * Steep ramp Steep ramp Steep ramp

Bald Hills Lift Lift Lift

Banoon Lift Lift Lift

Banyo Ramp Steep ramp Rail crossing

Beenleigh Lift Lift n/a (island)

Beerburrum Lift Lift or path Lift

Beerwah Lift or ramp Lift or ramp Lift

Bethania Path Rail crossing Rail crossing

Bindha Stairs Stairs n/a (island)

Birkdale Ramp Ramp n/a (single)

1 1


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Boondall Ramp Steep ramp or lift

Steep ramp or lift

Booval Steep ramp Steep ramp Steep ramp

Bowen Hills Lift Lift LiftPlatform

3 & 4

Bray Park Steep ramp Steep ramp Steep ramp

Bundamba Steep ramp Steep ramp Stairs

Buranda Steep ramp Steep ramp Stairs

Burpengary Ramp Path Rail crossing

Caboolture Lift Lift Lift

Cannon Hill * Ramp Rail crossing Rail crossing

Carseldine Lift Lift Lift

Central Lift Lift LiftPlatform5 & 6

Chelmer Stairs Stairs Stairs

Clayfield Steep ramp Steep ramp n/a (island)

Cleveland Path Path n/a (end)

1 1


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Coomera Lift Lift n/a (island)

Coopers Plains Lift Lift Lift

Cooran Path Path n/a (single)

Cooroy Steep ramp Steep ramp n/a (single)

Coorparoo Rail crossing Rail crossing n/a (single)

Corinda Lift Lift Lift

Dakabin * Steep ramp Steep ramp Stairs

Darra Lift Lift Lift

Deagon Steep ramp Steep ramp Rail crossing

Dinmore Lift or ramp Lift or ramp Lift

DomesticAirport

Lift Lift n/a (island)

Doomben Steep ramp Steep ramp Steep ramp

Dutton Park Steep ramp Steep ramp Steep ramp

Eagle Junction Lift Lift Lift

1 1


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

East Ipswich * Steep ramp Path Stairs

Ebbw Vale Stairs Steep ramp Stairs

Edens Landing Steep ramp Steep ramp Steep ramp

Elimbah Lift Lift Lift

Enoggera Steep ramp Steep ramp Steep ramp

Eudlo Steep ramp Steep ramp n/a (single)

Eumundi Ramp Ramp n/a (single)

Exhibition Steep ramp Steep ramp Steep ramp

Fairfield * Stairs Stairs Stairs

Ferny Grove Path Path n/a (island)

FortitudeValley

Lift Lift Lift

Fruitgrove Lift Lift LiftPlatform

1 & 2

Gailes Ramp Steep ramp Stairs

Gaythorne Path Path Stairs

1 1


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Geebung Lift Lift Lift

GlasshouseMountains

Lift Lift Lift

Goodna Lift Lift n/a (island)

Graceville Lift Lift Lift

Grovely Lift Lift Lift

Gympie North Path Path n/a (single)

Helensvale Lift Lift n/a (island)

Hemmant Lift Lift n/a (island)

Hendra Path Path n/a (single)

Holmview Steep ramp Steep ramp n/a (island)

Indooroopilly Lift Lift Lift

InternationalAirport


Ipswich Lift Lift Lift

Kallangur Lift Lift Lift

2 2


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Karrabin Steep ramp Steep ramp Rail crossing

Keperra Steep ramp Steep ramp n/a (island)

Kingston Lift Lift n/a (island)

Kippa-Ring Ramp Ramp n/a (island)

Kuraby Lift Lift Lift

Landsborough Lift Lift Lift

Lawnton Lift Lift Lift

Lindum Steep ramp Steep ramp Rail crossing

Loganlea * Steep ramp Steep ramp Steep ramp

Lota Rail crossing Rail crossing n/a (island)

Mango Hill Ramp Path Lift

Mango HillEast

Lift Ramp Lift

Manly Ramp Ramp n/a (island)

Milton Lift Lift LiftPlatform

1

2 2


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Mitchelton Lift Lift n/a (island)

Mooloolah Steep ramp Steep ramp n/a (single)

Moorooka Stairs Stairs n/a (island)

Morayfield Path Path Rail crossing or lift

Morningside Steep ramp Steep ramp Steep ramp

Murrarrie Ramp Ramp Rail crossing

MurrumbaDowns

Lift Ramp Lift

Nambour Lift or path Lift or path Path

Narangba Lift Lift Lift

Nerang Lift Lift n/a (island)

Newmarket Lift Lift n/a (island)

Norman Park Steep ramp Steep ramp Steep ramp

NorthBoondall

Stairs Path Stairs

NorthgateLift or steep

rampLift or steep

rampLift

2 2


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Nudgee Ramp Rail crossing Rail crossing

Nundah Lift Lift Lift

Ormeau Ramp Ramp Ramp

Ormiston Steep ramp Steep ramp n/a (island)

Oxford Park Lift Lift Lift

Oxley Lift Lift Lift

Palmwoods Steep ramp Steep ramp n/a (island)

Park Road Lift Lift Lift

Petrie Lift Lift Lift

Pomona Ramp Steep ramp n/a (single)

Redbank Lift Lift Lift

Richlands Lift Lift n/a (island)

Riverview Ramp Ramp Stairs

Robina Lift Lift n/a (island)

2 2


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Rocklea Stairs Stairs Stairs

Roma Street Lift Lift LiftPlatforms

3 – 9

Rosewood Path Path n/a (end)

Rothwell Lift Lift Lift

Runcorn Lift Lift LiftPlatform

1 & 2

Salisbury Stairs Stairs n/a (island)

Sandgate Lift or path Lift or path Lift

Sherwood Stairs Stairs Stairs

Shorncliffe Ramp Ramp n/a (end)

South Bank Lift Lift Lift

SouthBrisbane

Lift Lift Lift

Springfield Lift Lift n/a (island)

SpringfieldCentral


Strathpine Ramp and lift Lift Lift

2 2


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

Sunnybank Lift Lift Lift

Sunshine Ramp Rail crossing Rail crossing

Taringa Stairs Stairs Stairs

Thagoona Steep ramp Steep ramp Rail crossing

Thomas Street Steep ramp Steep ramp Stairs

Thorneside Steep ramp Steep ramp n/a (island)

Toombul Lift Lift Lift

Toowong Lift Lift Lift

Traveston Stairs Stairs n/a (single)

Trinder Park Path Path Stairs

Varsity Lakes Lift Lift n/a (island)

Virginia Lift Lift Lift

Wacol Ramp Ramp Rail crossing

Walloon Steep ramp Rail crossing Rail crossing

3 3


To city platform

access



High platform



Hearing loops

Accessible toilet

Accessible parking

WellingtonPoint

Steep ramp Steep ramp n/a (island)

Wilston Stairs Stairs n/a (island)

Windsor Rail crossing Rail crossing n/a (island)

Woodridge Lift Lift n/a (island)

Wooloowin Steep ramp Steep ramp Steep ramp

Woombye Ramp Ramp n/a (single)

Wulkuraka Lift Lift Lift

Wynnum Stairs Stairs n/a (island)

WynnumCentral

Rail crossing Rail crossing n/a (island)

WynnumNorth

Path Ramp Rail crossing

Yandina Stairs Stairs n/a (single)

Yeerongpilly Lift Lift n/a (island)

Yeronga Stairs Ramp Stairs

Zillmere Lift Lift Lift

3

Notes

accessing citytrain stations€¦ · web viewplease refer to separate line timetables for...

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