access to justice, design thinking and artificial ...mams.rmit.edu.au/a8vrfhb1vpp1.pdf · access to...
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Access to Justice, Design Thinking and Artificial Intelligence Forum
Rechtwijzer: Development and Demonstration
Peter van den Biggelaar Former Executive Director Dutch Legal Aid Board
Melbourne, July 6
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Philosophy…
HERACLITUS (540-840 BC)
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The Path to Rechtwijzer 2.0
2006 --- Electronic connection with tax offices for eligibility check and mediation as a legal aid service --- 2007--- Rechtwijzer 1.0 as diagnosis and referral
tool) --- 2014 --- Rechtwijzer 2.0 as online tool for
divorce and separation cases --- 2016+ ---Extension to landlord and tenant, dismissal and debts.
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Why Rechtwijzer?
Empowering: stimulating self-responsibility and enable people to take control (at your own pace & time).
Sustainable: make understandable agreements
Transparent: objective information, fixed prices, pay-as-you-go.
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Improve access to justice by innovation
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Why Rechtwijzer?
Less adversarial: keep people in a negotiation mode.
Enabling mediators, legal reviewers and adjudicators to do their interventions effectively.
Making the procedure easier: simpler rules, using one format for all involved.
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Improve access to justice by innovation
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The Partnership
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Supported by the Dutch Ministry of Security and Justice
Advisory board
Consortium DLAB+LSS BC+RELATE+HiiL+MODRIA
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Barriers
Lack of moneyResistance National BarTime neededDifferent speedsFeedbackPrioritize
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ImpactFacts: As of June 22, 2016
1004 cases started (68 cases a month) 25 days average to finalize separation plan381 cases finalized (16 mediations + 2 adjudications)
€ 540 maximum costs€ 390 minimum costs for separation plan (incl. review, ex-court fee)55% of the cases eligible for legal aid7.1 user survey
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10540 -480 BC
Milestone
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Impact•Special award from the Council of Europe•World’s first platform that empowers people to make their own separation plan, including professional support
•Broad international interest, possible ‘game changer’
•Proud employees at the DLAB for an organisation that dares to experiment with innovations
•Positive customer feedback•Bit of panic and nervousness within BAR
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Key lessons
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Antennae in Society
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The FutureNext steps
On going focus on improvementsIntegrated servicesPromotion
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Rechtwijzer in action
Maurits BarendrechtHiiL, The Hague
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