access services and user experience partnerships in libraries
DESCRIPTION
At the recent Access Services 2014 conference, Kristina and I presented some case studies on Access / UX partnerships and how they enhanced service design.TRANSCRIPT
ACCESS SERVICES & UX Complementary Roles
#accesslibux
Access & User Experience #accesslibux
A Little Something
About UsKristina Rose Head Access Services [email protected]
Nadaleen Tempelman-Kluit Head, User Experience (UX) [email protected]
@nadaleen
Access & User Experience #accesslibux
where We workNew York University
We’ve gone global! 11 study abroad locations Three degree campuses 5.9 million volumes
study spacesA Case Study
Access & User Experience #accesslibux
Baseline
Above
Below
Googles nyu librarygroup study rooms
logs in and sees policies-3 hours max, only 1 daily reservation
option to make multiple reservations daily
logs in & sorts by room capacity & type (grad, quiet) doesn't use NYU email
so confirmation email never seen & he can't find when he reserved room
sorts by room capacity & location
sorts by room capacity & location
books group studyroom for one date for 6 people
books individualstudy room for one date for 1 person
emails group members w/ details
creates event in calendar 2 repeat booking daily
share / sync event across calendars
floor maps w/ rooms& proximity to bathrooms, snack lounge, print station
option to book recurring weekly room
Goes to grad services page to look for study space
Kaley
Information Seeking Behavior:
EricInformation Seeking Behavior: Re-Find
Navigational (reach particular location)
Information Architecture:Audience & Task Based
Functional Specs (II)
User Flows: Book a Study Room
Read about our Personas: “Invoking the User From Data to Design” 9/14 crl.acrl.org
Access & User Experience #accesslibux
changes
• Information on library website surrounding system
• Language • Color palette changes on calendar • Signage upgrade • Floor maps
We made some
Rooms Increase
30 % 2013-2014
Access & User Experience #accesslibux
Borrow & request Another Case Study
Information Architecture & page content
Access & User Experience #accesslibux
Access & User Experience #accesslibux
Access & User Experience #accesslibux
Library home > Services > Borrow & Request
BorrowRequestTechnology BorrowingVideo & Music BorrowingCourse Reserves
Heat Map results
Access & User Experience #accesslibux
One last
Case StudyLog in image
Access & User Experience #accesslibux
As an NYU user,
I want to immediately recognize where I can login…
User StoryExamples
User-Defined Footer Text
Title Text
TitleText
Access & User Experience #accesslibuxNew Login page
Take-aways
HeatMap of Study spaces
Access & User Experience #accesslibux
Questions?Thank You!