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ACCENTURE SYNOPS FORPLATFORMS
2SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
Downtime? Not an option.Spreadsheets? Been there, donethat. Third-party plug-ins? Yourbusiness evolves before they evenlaunch. And don’t even mentionthe need to mine analytics forinsights and generate reports.
You need a faster, more cost-effective way to work, manage and grow. That’s wherewe come in.
SynOps for Platforms is our field-operational, cloud-basedsolution that can help youmanage complex platformoperations, workforce, workflowand demand.
Your massive global platformcomes with one massivequestion: how are you going tomanage it?
MANAGE THE UNMANAGEABLE
3SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
SynOps for Platforms provides single sign-on access andfunctions with existing applicationsor on its own, with an appliedintelligence layer.
SHIFT FROM SILOED TO SYNCED
WorkflowIntegration
& APIs
Workforce
Analytics
Forecasting
The goal: one view of your core process modules.
4SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
The INTELLIGENT WORKFORCE MODULE includes scheduling, capacity, and intraday activity management across large-scale teams.
The DEMAND FORECASTING MODULE helps predict accurateplatform demand volumes andhelps Operations leads to maintainSLAs by efficiently planning theworkforce for changing trends.
The WORKFLOW MODULE optimizes business processesin addition to orchestrating thedelivery model used for eachprocess. Optimization includesthe application of robotic processautomation in addition to data andknowledge-based AI capabilities.
5SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
MOVE FROM MUDDLED TO METHODICALBillions of pieces of contentand personal information areshared and stored across theInternet every day. And behindthose videos, photos, stories,transactions and logins is a myriadof processes and peopleresponsible for keeping the wheelsturning across the globe.
Accenture Security – and GDPR – compliant, SynOps for Platforms is purpose-built to deliver a better, safer and more engaging experience across processes.
At the heart of every process,however, are people, and ourcomprehensive services includespecialized support for theindividuals who support yourplatform.
6SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
How can I quickly assess my platform workforce needs?
What level of agent support will we need next month or three months from now?
How can I easily search across global transactions to provide real-time impact reports to leadership?
How can I share sensitive operational information quickly
yet keep it secure?
How can I demonstrate a positive ROI using this tool?
How can I ensure that work is routed to the right teams with the right skillsets?
Is there a way to leverage usage data to provide better agent support and increase retention?
Your platform drives your entire business. SynOps for Platforms gives you a dashboard view with answers to your most pressing business questions:
TRANSFORM FROM INEFFICIENT TO INDISPENSABLE
7SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
Managers can efficiently and securely take control of enterprise operations and evaluate needs, saving man-hours and assuring reliable delivery to users, customers, subscribers, and partners.
Amp up the power of existing application ecosystems with the customizable Workflow Engine
Plug & play with third-party moderation engines
Shield your platform and end users from malware-laden
content with our proprietary Intelligent Content Analyzer (ICA)
Reduce duplication and management time with a consolidated view
Track and improve agent quality assurance performance with Agent Assist AI and toolsets
Increase team efficiency and collaboration
Integrate the tracking of vendors, contractors and FTEs
Smoothly execute onboarding or training
Proactively provide employee assistance and support with smart engagement features
EVOLVE FROM REACTIVE TO PREDICTIVE
8SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
THE RESULTS10-15%
5-10%
10-12%
15-25%
Improved accuracy in forecasting volumes
Reduction in cost
Occupancy and utilization improvement
Improved SLA leading to increased customer satisfaction
9SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
We’re a recognized industry leader and already have relationships with some of the world’s largest platform companies. Plus, our services ranging from strategy and consulting to engineering and operations are primed to help you innovate today…and prepare for tomorrow.
Learn more
Meet our leaders
Robin [email protected]
accenture.com/platform
Kevin [email protected]
Pete [email protected]
Renee [email protected]
THE ACCENTURE DIFFERENCE
10SYNOPS FOR PLATFORMS | COPYRIGHT © 2020 ACCENTURE. ALL RIGHTS RESERVED.
ABOUT ACCENTUREAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Copyright © 2020Accenture All rights reserved.