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© Sharp Electronics Corporation. All rights reserved. 2

Sharp Academy Online Service Training Guide

TABLE OF CONTENTSINTRODUCTION��3

Mission Statement �� 3Courses �� 3

ROLES ��3Service Manager's Role �� 33T Instructor's Role �� 3Participant's Role �� 4

GETTING STARTED ��5First Time Login �� 5Updating Profile After Previously Logging in to Sharp Academy.......................................................................... 9

COURSE ENROLLMENT �� 11



Mission Statement

Courses

Service Manager's Role

3T Instructor's Role

Sharp Technical Services Group (TSG) continuously strives to develop new avenues to enhance the user’s learning experience by providing technicians with self-paced online courses to learn the information and skills required to become Sharp certified.

Sharp Academy Service Training provides a path for technicians to acquire certification on specific Sharp product families and advanced subjects.

A training course is broken down into several elements, which consist of instructional videos, downloadable reference materials and knowledge checks.

It is recommended that technicians who are new to Sharp and have limited or basic industry experience begin with the MFP Training Path: Core Competencies, Core Monochrome and Core Color. These courses are designed to familiarize the technician with Sharp MFP processes and operations.

The service manager plays an active role in the training process of each technician.

As the service manager for your respective dealership, you help to ensure that all Sharp 3T Instructors are up to date with the Sharp Academy Service Training 3T Certification and that they follow the Sharp approved certification process.

If a technician is no longer employed, the service manager must notify the assigned Sharp Document Support Specialist (DSS).

As the 3T Instructor for your respective dealership, your responsibility is to assist the participants with their Sharp Academy Service Training. This would include but is not limited to:

• Ensuring the participant has access to the internet and sufficient time to complete the training

• Tracking your participants as they progress through Sharp Academy

• Providing an MFP for hands-on training whenever possible Upon the successful completion of the certification process, the 3T Instructor will register the participant’s certification with Sharp TSG*�

*If a technician does not achieve a passing grade for a certification course, please contact your DSS immediately.

INTRODUCTION

ROLES



Participant’s RoleCourse Components:

Modules: Each subject-based section within a course may contain the following:

Instructional Videos that include a variety of topics, including

• Trouble Codes

• Simulation Codes

Downloadable Reference Materials such as

• Resource Documents

• Troubleshooting Guides

• Bulletins

• Tech Tips

Resource Documents: Self-contained field service guides on the module’s subject (e.g., Fusing) that include but are not limited to

• Theory of Operation

• Trouble Codes

• SIM Codes

• Schematics

• Maintenance

Certification is dependent on the course. For some courses, certification is based upon the completion of the entire course or a section of the course. Please refer to the course description for details. If your dealership has a Sharp Certified 3T Instructor, the instructor will complete the certification process with you. If your dealership does not have a 3T Instructor, then your Sharp DSS will assist you with your certification.

Instructor Audit Policy:

Any Sharp technician’s certification may be audited for professional proficiency by a Sharp DSS as follows:

1. A technician may be asked to demonstrate technical proficiency with any MFP in which (s)he has been certified (e.g., uninstalling and replacing a component, clearing a jam code, adding developer).

2. Pending the evaluation of proficiency by the DSS, the technician may retain proficiency status or receive further training until (s)he is re-evaluated by a Sharp DSS�



GETTING STARTED

First Time Login:

To start training, the first step is to log in to the Sharp Academy website from sharp-idncservice.com or use the Sharp Academy link on Sharp Start�

2�Click Log in on the Welcome screen.

1�Click Enter Sharp Academy�

http://sharp-idncservice.com

http://www.sharp-start.com



4. Create your profile:4A. Enter general information (First name, Surname (Last name), Email address, City/town, Country and Timezone)�

Note: Profile must be created before accessing courses.• First-time users should follow the steps below.• If you have already logged into Sharp Academy but still need to create your profile, proceed to page 9�

3�Click Enter Sharp Academy�



4B. Under the Email display drop down box, select Hide my email address from non-privileged users�

4C. Adding a user picture is optional, but it must be done after updating all required profile information� If you choose to add a picture, it must be a clear headshot�



5. Enter required information in Sharp Fields (WEB ID and Dealership are required).

The facilitator is the service manager or 3T instructor at your dealership; this field is optional�

If you do not know your WEB ID, email [email protected].

6� Click Update profile�

You have completed the login setup procedure!Continue to page 11 for the Course Enrollment procedure.

mailto:success%40sharpsec.com?subject=WEB%20ID



Updating Profile After Previously Logging in to Sharp Academy

If you have already logged into Sharp Academy but have not yet created your user profile, start by logging in to sharp-idncservice.com (or access it from the link on Sharp Start). Then, follow steps 1 through 3 from the previous instructions and continue with the steps below.

1� Click on your name in the upper right hand corner.

2� Click Preferences�

3� Click Edit profile�

4. To complete your profile, enter the information as described in pages 6 through 8.

http://sharp-idncservice.com

http://www.sharp-start.com



You have completed the login setup procedure!Continue to the next page for the Course Enrollment procedure.

6. From the Preferences page, click the Home tab to return to the Home page.

5. A message confirming any changes to the user profile will display. Click Continue�



COURSE ENROLLMENT:

In order for you to have access to the training modules, you must complete the Course Enrollment process.

1. Log in to the Sharp Academy Website. Under "Available courses," select the title of the course you would like to take.

Core Competencies is the first preqrequisite course for new technicians.

2. Under Enrollment options, select Enroll me�

The enrollment process is completed!Start your training courses!

Attention All Sharp Dealers, Service Managers and Technicians:

As of June 1, 2019, Sharp technicians are no longer required to attend 5-day straining classes at Sharp locations. Sharp service training will primarily consist of web-based training on Sharp Academy free of charge to all Sharp dealers with access to www.sharp-idncservice.com/Sharp-Academy�

Web-based training is fast, cost-effective, innovative and accessible.

Sharp Academy OverviewAfter completing the prerequisite courses, technicians may enroll in any MFP courses (online or on site).

Sharp Academy prerequisite courses:(1) Core Competencies(2) Core Monochrome(3) Core Color

New courses offer detailed presentations, installation and maintenance videos, guides and labs.

Sharp Academy will also offer live demonstrations with Q&A sessions. Dealers and technicians will be able to email or call in to speak with our service trainers on various products, including MFPs and the Sharp AQUOS board.

Get started today by visiting Sharp Academy at: https://satech.sharpamericas.com/ (computers and most mobile devices) OR log in to www.sharp-pcservice.com and go to Education Center > Sharp Academy > Enter Sharp Academy.

We are pleased to announce that technicians who have completed online training will have the same status as classroom-trained technicians when calling the hotline.

Classroom TrainingHands-on classroom training will be available at dealer locations with 3T instructors after completion of the prerequisite courses.

Dealership training is easier and less costly; dealers can also reap the benefits of appointing their own 3T instructors, who can work at the dealership in additional capacities (e.g., Senior Technician/3T Trainer).

Classes led by 3T instructors will rely heavily on hands-on training—not lecture—offering technicians maximum time in front of MFPs before work in the field.

For additional questions, please contact us at [email protected].

S H A R P S E R V I C E T R A I N I N G O V E R V I E W

http://www.sharp-idncservice.com/Sharp-Academy

https://satech.sharpamericas.com/

http://www.sharp-pcservice.com

mailto:success%40sharpsec.com?subject=Question%20about%20Sharp%20Academy

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Design and specifications are subject to change without notice.

© 2019 Sharp Electronics Corporation. All rights reserved.