academy for professional excellence€¦ · academy for professional excellence annual report...

Annual Report 2010—2011

Academy for Professional Excellence SAN DIEGO STATE UNIVERSITY SCHOOL OF SOCIAL WORK

Annual Report 2013-2014

Inspiring Innovative Solutions in Health and Human Services

This past year can best be characterized as

a year of significant growth and evolution

for the Academy. Our incredibly dedicated

team of Academy staff has continued to

work diligently to expand and adapt our

services to align with the needs of our

stakeholders. In addition to substantially

increasing the number of classroom

trainings we deliver, we have expanded

our coaching services throughout the

southern region, and have developed a

number of new online courses and mobile

applications. This report provides a

summary of the work being done by each

of our Academy programs. The

infographic on this page summarizes a few

of our key accomplishments.

Academy for Professional Excellence Annual Report 2013- 201 Page 1

We thank you for your ongoing

commitment to our mission to provide

quality training and organizational

support to the health and human services

community. We look forward to

continuing this important work together

in the coming years.

Sincerely,

1,773 Training Days across Academy programs

27,871 Trainees

across Academy programs

104 eLearnings

available across Academy programs

914 Coaching Sessions provided across Academy programs

275 LIA Graduates

aspiring Health and Human Services Executives since 2005

14 Mobile Apps

available across Academy programs

3 Cultural Competence

academies delivered to enhance behavioral health practices

24 Judges

who participated in Tribal STAR’s Annual Judge’s Dinner and Training

3 Spectrum of Learning

counties piloting this new training approach

Jennifer Tucker-Tatlow, MSW

Director

Anita Harbert, PhD

Executive Director

26 Research Briefs

to inform best practices

Academy for Professional Excellence Annual Report 2013- 201

Demonstrate the effectiveness of our Spectrum of Learning (multi-modal, spaced

learning) training approach.

Expand the use of mobile apps to reinforce key practice concepts and to make tools

and resources readily available “in the moment.”

Continue to expand coaching services (both online and in the field) to reinforce

practice skills and support the implementation of new practices and interventions.

Partner with our stakeholders to identify and implement professional development

strategies that support, evaluate, and reinforce health and human service agency

priorities.

http://theacademy.sdsu.edu/elearning/spectrum_of_learning/story.html

BHETA (Behavioral Health Education and Training Academy) provides the

County of San Diego Behavioral Health System with staff development services

that increase competency in health integration, culture, co‐occurring disorders,

and the provision of resilience, family‐focused, trauma-informed and recovery‐

based services. BHETA coordinates classes, conferences, and trainings; provides curriculum

and trainer development; develops eLearning courses; offers consultation, research, and

staffing needs assessments in the area of mental health and substance abuse; and provides

peer education groups for people new to recovery. Services are provided to County and

contract staff, consumers, peers, and family members.

Training

Delivery: Overall, 54 different classes were offered, 43 of which were new. Classes provided a total

of 878 training hours to County of San Diego Behavioral Health System county and

contracted staff. BHETA hosted a conference focused on community violence, Violence

Interrupted, that provided attendees opportunities and solutions to interrupt violence cycles in our

communities. Ten training series were delivered: CADRE, Introduction to Geriatric

Mental Health, Working with People Who are at Risk for Violent Behavior, Cognitive Behavioral

Therapy with Youth and Adolescents, Cognitive Behavioral Therapy with Adults, Roadmap to

Recovery Facilitator Training, Solution Focused Behavioral Treatment, Pathways to Well-Being,

TF-CBT, and Advanced Geriatric Mental Health Training. In total, training was delivered to

8,708 trainees. A total of 633 Roadmap-to-Recovery (R2R) education groups were held

throughout San Diego County in club houses for people living with mental illness. Of the

total 2,989 people who attended R2R groups, 1,482 were unique individuals. Cultural

Competency Academy (CCA) is training its third cohort. The current CCA is focused on

LGBTIQ populations. The second cohort of CCA had 33 graduates.

Curriculum Development: Curriculum development was focused on distance learning. Nine

eLearnings were created; Overview of Self-Regulation in Children, Eight Major Criminogenic

Risk Factors, Introduction of CYF BHS (revised), Autism Spectrum, BHS Overview (revised),

Mindfulness, Introduction to Working with People Who are at Risk for Violent Behavior, and Male

Survivors of Sexual Abuse.

Curriculum was developed for the Pathways to Well-Being training series and the training

for trainers. The year-long direct service Cultural Competency Academy curriculum was

developed with an emphasis on

participants being able to demonstrate

skills for working with people who

identify as LGBTIQ. Key Priorities for the Future BHETA will focus on expanding services to

individuals in private practice needing

continuing education services as well as

private and nonprofit organizations seeking

recovery education services.

Academy for Professional Excellence Annual Report 2013 —2013 Page 3

LIA (Leaders in Action) is an executive development program tailored to

meet the needs of the Southern Area Consortium of Human Services

(SACHS). LIA incorporates evidence-based professional development

techniques in the curricula to prepare tomorrow’s leaders to meet the challenges of the

human services field. In the ten years LIA has been delivered, there have been 275 graduates

from the eight SACHS counties. This cohort of executives/managers now has a cumulative

impact on the Southern Region human services agencies. While there have been numerous

promotions within this cohort, the best outcome has been each graduate returning to their

agency bringing added value to their organization.

Training

Delivery: Delivered 16 days of training, including LIA training for a cohort of 28 participants

and an orientation for their supervisors.

Development: Continued refinement of executive development training, which supports

SACHS Counties’ succession plan for developing executive-ready staff. Curriculum

enhancements included increasing training hours for three topics (based on trainee

feedback) and developing a mobile application on Critical Thinking.

Research and Evaluation: Continued to utilize Transfer of Learning tools for executive

development, including monthly transfer of learning communication with trainee

supervisors. Conducted a multi-year evaluation of the LIA program and its impact on

counties and participants. Technical Assistance

Consultation: Provided five individual executive coaching meetings to each participant to

facilitate the 360 Degree Assessment results and Individual Development Plans.

Key Priorities for the Future

Provide new trainings for team building/conflict resolution and self-care.

Develop expansion plan to add a second cohort for non Title IV-E participants.

Academy for Professional Excellence Annual Report 2013- 201 Page

MASTER (Multi-disciplinary Adult Services Training & Evaluation for Results)

develops and delivers competency-based multi-disciplinary training to Adult

Protective Services (APS) staff and their partners. Primarily funded by the

California Department of Social Services (CDSS), with additional funding from

private foundations (the Archstone Foundation and the Huguette Clark Family Fund for

Protection of Elders), MASTER’s overarching goal is the professionalization of APS staff to

ensure vulnerable adults and seniors receive high quality, effective interventions.

Training

Development & Delivery: We delivered eight in-person trainings under our CDSS contract

to the eight southernmost California counties. Training topics included Dynamics of

Abusive Relationships, Caregiver Neglect, Working with the Criminal Justice System, and

Financial Exploitation. We piloted two blended learning courses in San Diego: Involuntary

Case Planning and APS Interviewing. We also presented a large in-person training on field

safety entitled, Safety First. We are currently working on the conversion of four in-

person classes into eLearnings under our Archstone grant. These include Elder Sexual

Abuse, APS Values and Ethics, Collaboration, and Voluntary Case Planning. Under our grant

from the Huguette Clark Family Fund for Protection of Elders, we are developing two

financial abuse related eLearnings. These include a Financial Abuse 101 course

developed using gamification, and a course on Undue Influence by Professionals. With

funding from the New York Community Trust, we have also helped spearhead the

development of a National APS Worker Certification Program based on current APS

core competences.

Technical Assistance

Consultation


We continue to work toward the end goal of a providing

comprehensive core training for all new APS workers

while striving to provide experienced workers with

advanced trainings targeted to their changing needs.


PCWTA (Public Child Welfare Training Academy) is one of five Title IV-E funded

regional training academies in the state of California. Working in partnership with

the five counties of the Southern Region (Imperial, Orange, Riverside, San

Bernardino, and San Diego), PCWTA provides training, coaching, and technical

assistance to meet the organizational and workforce demands of the region.

Additionally, PCWTA provides advanced training for Los Angeles County, and culturally

relevant, practice-based curricula to all stakeholders. Service Delivery

Training and Coaching: 701 days of training were delivered including: Lineworker Cores,

Supervisor Cores, Manager Core, and advanced practice-based topics, for a 62% increase

over training days delivered in FY12-13. 250 coaching days were delivered in four counties

for a 185% increase over coaching days delivered in FY12-13.

Training Participation: There was an 87% increase in the number of participants served from FY12-

13 to FY13-14. Over 13,000 participants engaged in one of the following services:

eLearning, classroom training, and/or coaching.

Curriculum Development: Ten new initiatives were launched within the region and 25 new

curricula were developed. Topics included collaboration, facilitation, appreciative inquiry,

trauma informed practice, and sexual exploitation.

eLearning:

Evaluation: Evaluation and transfer of learning are key parts of assuring quality training. The

APPLI-33, a research-based tool that assesses a training’s potential for transferring learning

to practice, was used throughout the year. For Core trainings: the overall APPLI rating was

4.49 on a 5-point scale, the average satisfaction with training content was 4.65; and the

overall satisfaction with trainers was 4.71. For advanced trainings: the APPLI score was

4.21; satisfaction with training content averaged 4.51, and trainer satisfaction averaged 4.69.

It is worth noting that even with the sharp increase in the amount of training delivered,

satisfaction and APPLI ratings increased over FY12-13.

Key Priorities For the Future


SACHS (Southern Area Consortium of Human Services) is a partnership

between Southern California directors of county human service agencies and

schools of social work. SACHS is funded by the Southern County Human

Service Agencies of Imperial, Los Angeles, Orange, Riverside, San Bernardino, Santa Barbara,

and Ventura. SACHS partners also include the School of Social Work directors from San Diego

State University and CSU San Bernardino. SACHS provides a forum for directors to address

strategic issues facing public human services via strategy discussions, research, policy

development, executive development, and succession planning.

Issues addressed in round table discussions during this fiscal year included:

Health Care Reform/Affordable Care Act/Covered California - Preparations for open

enrollment; implementation; inmate enrollment; automation efficiencies; CalHEERS/SAWS

interface; Mental Health Parity Act; transitioning from open enrollment.

Child Welfare Services - 23-Hour Assessment Centers; Commercial Sexual Exploitation of

Children (CSEC); implementation of Katie A.; Contracted Visitation Centers.

Customer Service and Cultural Change - Including a presentation from the Child & Family

Policy Institute (CFPIC).

CalWORKs - Assessment tool and appraisals; expanded subsidized employment; family

stabilization; semi-annual reporting; promising practices. Technical Assistance

Coordination of Research Objectives: Shared SACHS research products with California consortia

and committees statewide. Research/Evaluation

Consultation: Quarterly consultation for SACHS Directors including a Leaders’ Circle

discussion, and reports from the California Department of Social Services (CDSS) and the

California Department of Health Care Services (DHCS).

Research/Literature Reviews: Leaders In Action Evaluation Report (Year 9); 23-Hour Assessment

Centers; Regional Data Analysis of After 18/Extended Foster Care Enrollment; Commercial

Sexual Exploitation of Children.


Future discussion items will include: In-Home Supportive Services/Coordinated Care

Initiative; CSEC; Katie A.; Foster Care

Recruitment and Retention; Human

Resource Management; Health Care Reform.

Research efforts will include: Coordination

with statewide CSEC Action Team research/

recommendations; Human Services

recruitment and retention strategies; public

sector organizational change models and

processes.



SERVE: Indigenous Social Workers for Change supports the recruitment,

retention and graduation of Native American and Alaska Native social workers

in California. Funded in part by The California Wellness Foundation (TCWF)

under their priority for Increasing Diversity in the Health Professions, the project

works with students, Tribes, tribal organizations and schools of social work to

recruit and support Native American and Alaska Natives interested in giving

back to their communities as social workers. The ultimate goal is to improve the health and

lives of Native people in Southern California.

In the past year, project staff have provided direct support to Native students; facilitated

discussions between Tribes and Southern California universities on issues related to

recruitment, retention and community needs; conducted training for faculty at Southern

California schools of social work that supports cultural responsiveness; participated/

facilitated multiple community forums, conferences and meetings on issues related to higher

education and Native students; hosted college days and nights with the collaboration of

Tribal Education centers, schools and universities; and successfully completed the first year

of the retention, peer-mentoring program, `Elymash Yuuchaap: Indigenous Scholars and

Leaders Program at SDSU for first time freshmen and transfer students.

The project is being run in coordination with funding received by San Diego State University

School of Social Work from the California Social Work Education Center (CalSWEC), which

focuses on recruiting Native American students into the Title IV-E program that supports

degree bound social work students interested in public child welfare.


Efforts next year will be to continue to build the capacity of schools of social work to support

Native students; continue to support the efforts of Title IV-E Project Coordinators in

Southern Region (Imperial, Inyo, Los Angeles, Orange, Riverside, San Bernardino, San Diego,

Santa Barbara and Ventura counties) ; and continue to build a pathway for Native students to

access higher education.


Tribal STAR (Successful Transition for Adult Readiness) incorporates current

research and best practices to provide training and technical assistance to social

workers, tribal ICWA advocates/social workers, State Court Judges, and court

personnel in an effort to increase collaboration and ICWA compliance. Our goal is

to ensure that tribal foster youth are connected to culture, community, and resources through

comprehensive, competency-based, interdisciplinary training, and collaborative partnerships.

Training Highlights

Fifteen training days served 388 participants including five state court judges.

Three forums reached 126 participants:

The symposium Elevating Child Welfare Practice: Through the Eyes of American

Indian Adoptees served 53 participants.

Two Judges’ Dinners reached 54 participants, and 24 state/tribal court judges.

Two Los Angeles Stakeholder meetings reached 81 participants.

The Annual Tribal STAR Celebration reached 73 participants.

Community Education Forums:

ICWA: Let the Spirit Lead – for Bench Officers and Court Personnel: was the first Tribal STAR judicial

training serving the juvenile dependency court judges and court personnel of both Riverside

and San Bernardino counties.

Conference Presentations: Model ICWA Judicial Curriculum was presented at the NICWA Conference

February 2014 in Fort Lauderdale, Florida.

Technical Assistance Highlights

Consultation:


To provide quality training and organizational support to the health and human

services community.

To inspire, nurture, and support those dedicated to improving the quality of life

in our communities.

The Academy for Professional Excellence, a project of San Diego State

University School of Social Work, was established in 1996 to support the

health and human service community by providing a full range of

organization development services including:

Training (classroom, online, and field-based)

Leadership Development

Curriculum Development

Training Evaluation

Strategic Planning

Capacity Building

Needs Assessments

Facilitation

Research

Professionalism & Accountability

Collaboration

Innovation & Flexibility

Integrity

Diversity


Academy for Professional Excellence

San Diego State University, School of Social Work

6505 Alvarado Road, Suite 107

San Diego, CA 92120

Phone: (619) 594-3546 • Fax: (619) 594-1118

http://theacademy.sdsu.edu

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