About Quality Innovation Performance

• Australia’s most comprehensive accreditation provider for health and community services

• Many different quality frameworks, many different sectors

• A not-for-profit health promotion charity

AGPAL and QIP

History

• Formed in July 2013

• Merger of Australia’s four major primary health and community services accreditation bodies

• Integration processes continue

Vision

Vision and Mission

Making it better

• Making a difference

• Adding value

• Enabling positive improvement

• Assisting our clients to improve their services

Mission

Delivering quality improvement through innovative systems and solutions

• Accreditation is part of the quality cycle

• Developmental approach

• Building capacity

• Innovative technology

Core Business

• Accreditation, certification and quality assurance services

• Accreditation and quality improvement related training and capacity building

• Developing standards and quality improvement frameworks (and influencing their development)

• Consulting services (QIP Consulting)

Locations

Brisbane: Corporate Office and QLD/NT state office

Sydney: NSW/ACT state office

Melbourne: VIC/TAS state office

Adelaide: SA/WA state office

Hobart: VIC/TAS branch office

We are open to and encourage new ways of thinking, concepts and methods. We are quality focused, dynamic, energetic and employ creative thinking.

We work collaboratively to achieve the best outcomes for clients and embrace diversity.

We aim for excellence in everything we do; we are constantly improving our services and systems and developing our staff.

Our integrity is fundamental to achieving our vision and mission. This stems from our good corporate governance, ethical behaviour and knowledge that we do what we say.

We strive to identify and understand our clients’ needs and in doing so, are responsive and dynamically flexible. We consistently try to meet our clients’ expectations.

Values

• Customer Focus

• Innovation

• Integrity

• Excellence

• Partnership

Approach to accreditation QIP guiding principles

• Excellence – rigorous, systematic approach

• Simplicity – streamlined, minimise burden

• Support – information, training, on-call support through the cycle

• Independence – maintain the integrity of the accreditation program

• Expertise – competent, sector knowledge

Approach to accreditation Community services and primary health care

• Peer review model

• Systems analysis o Sustainable, functioning systems

o Fit for purpose and context (not one size fits all)

• Strong focus on CQI in addition to assessing compliance with standards

• Integrated assessment of multiple standards

The accreditation process

• Safety and Quality • Safety and Quality Plus • Safety and Quality Excellence Any of these products could be packaged with a range of other accreditation frameworks (e.g. QIC, Rainbow Tick, DHS)

Our Products

Our AHSSQA Clients

• Community Health Services with Public Dental Health Clinics

• Small hospitals

• Day Procedure Services

• Analyse organisation’s systems o Sustainable functioning systems support quality outcomes

• (Self-)Assess against the Standards • Identify strengths and areas for improvement • Triangulate multiple sources of evidence • Moderation of findings • Feedback – verbal and written (report)

Review Process

• 7 whole of organisation reviews incorporating NSQHSS

• 4 midcycle reviews Comprising: • 7 Community Dental Services • 3 Multi Purpose Services • 1 Day Procedure Service

2013 Reviews

• Met with Merit ratings o Organisation wide safety and quality systems o Partnering with consumers o Preventing and controlling healthcare associated

infections

• Not Met ratings o Involvement of consumers/carers in analysing

safety and quality data

Emerging Themes

• Partnerships – sectors and peak agencies in all jurisdictions

• Flexibility and adaptability

What’s working well

• Workforce planning • Providing integrated process for increasingly

complex organisations • Community of Practice – challenge is

information sharing and learnings, forum

Challenges

• Broadening scope of NSQHS accredition • Scope will broaden and agencies need to be

partnering with an accreditation agency sooner rather than later to prepare helps eliminate stresses and pressures

• Need to be expanding governance and including in forward planning

Future Directions

Thank you