LMILMI®® Canada Inc. Canada Inc.

Results You Can Measure

©Leadership Management©Leadership Management®® International 2009 International 2009

Performance Performance Improvement Improvement World-WideWorld-Wide

Founded in 1966 Founded in 1966 by Paul J. Meyer by Paul J. Meyer

Over 60 CountriesOver 60 Countries

22 Languages22 Languages

“If you do what you have always done, you will get what you have always gotten.”

P a u l J . M e y e r

Hundreds of ThousandsHundreds of Thousands of Satisfied Clients of Satisfied Clients

LMI Around LMI Around the Worldthe World

Identify Specific GoalsIdentify Specific Goals

Make In-House DecisionMake In-House Decision

Executive ShowcaseExecutive Showcase

Serves three purposesServes three purposes

Experience the ResultsExperience the Results

You can…You can…

LMI Clients Achieve ResultsLMI Clients Achieve Results

“Over the past 9 years, our sales have grown more than four fold and our profit has grown almost nine fold.”

Bob Peacock Almag Aluminum, Inc.Canada

Mogens Iversen BEC Bankernes Edb CentralDenmark

“We have almost doubled the staff from 300 to over 500 employees and revenues from 35 million to 75 million USD.”

Mr. Zhao HongAnShanghai Dental ProductsChina

“The company experienced a dramatic improvement in business volume in the last 12 months, from RMB77 million to RMB101 million. Profit jumped 31%.”

Ruth Coleman Health Design Plus U.S.A.

“As an Inc. 500 company, Health Design Plus experienced significant growth in its ten year history. LMI’s process provided what we needed to transition from a small entrepreneurial operation to an effective mid-size company.”

We get RESULTS in these areas:We get RESULTS in these areas:

Higher ProductivityHigher Productivity

Enhanced CommunicationsEnhanced Communications

Increased Focus on PrioritiesIncreased Focus on Priorities

Improved TeamworkImproved Teamwork-

Development of Key PersonnelDevelopment of Key Personnel

Dedicated to Dedicated to developing leaders developing leaders and organizations and organizations

to their full potential!to their full potential!

““Companies that Companies that manage people right manage people right

will outperform will outperform companies that don’t companies that don’t

by 30-40%.”by 30-40%.”Jeffery PfefferJeffery Pfeffer“The Human Equation”“The Human Equation”

““What resources What resources are available? are available?””

Seminars and lecturesSeminars and lectures

Books, magazines and newspapersBooks, magazines and newspapers

Night-school and University classesNight-school and University classes

ConsultantsConsultants

Web based courses and softwareWeb based courses and software

They are all good…They are all good…

……BUT they lack BUT they lack THREE THINGS!THREE THINGS!

Long-term behavior changeLong-term behavior change

Measurable business resultsMeasurable business results

Return on investmentReturn on investment

““How do you know if your How do you know if your development investment is working?”development investment is working?”

Measurement andEvaluation Methods

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Reaction (L

evel 1

)

Lear

ning

(Lev

el 2)

Behav

ior (L

evel

3)

Resul

ts (L

evel

4)

Retur

n on

Expec

tatio

ns

(Lev

el 5

RO

I)

Information reported in the 2002 ASTD State of the Industry Report based on Kirkpatrick’s model for evaluation.

behavior change, behavior change,

Less than 10% ofLess than 10% ofcompanies measure companies measure or evaluate:or evaluate:

business results, orbusiness results, or

return on investmentreturn on investment

A PROCESS FOR MEASURABLE

““We are committedWe are committed

to helping every to helping every

client achieveclient achieve

measurable resultsmeasurable results

toward their toward their

goalsgoals.”.”

CHANGECHANGE

EVALUATE PERFORMANCE

ST

EP

• Identify PerformanceIdentify Performance Issues Issues

EVALUATE PERFORMANCEEVALUATE PERFORMANCE

• Determine Current LevelDetermine Current Level of Performance of Performance

• Calculate Performance Calculate Performance Gap Gap

--

1

PLAN ACTION

ST

EP • Develop a Dynamic PlanDevelop a Dynamic Plan

of Action of Action

PLAN ACTIONPLAN ACTION

• Identify Critical SuccessIdentify Critical Success Factors Factors

• Determine Method of Determine Method of Tracking Results Tracking Results

--

2

CHANGE BEHAVIOR

ST

EP

• Implement Step-By-StepImplement Step-By-Step Change Change

CHANGE BEHAVIORCHANGE BEHAVIOR

• Integrate Behavior ChangesIntegrate Behavior Changes into Daily Productivity into Daily Productivity

3

• Measure Progress as itMeasure Progress as it Occurs Occurs

--

MEASURE RESULTS

ST

EP • Measure Results Measure Results

Achieved Achieved

MEASURE RESULTSMEASURE RESULTS

• Identify Additional Identify Additional Areas for Continuing Areas for Continuing Improvement Improvement

--

4

• Document Return Document Return on Investment on Investment

EuropeAustria Greenland Portugal Belgium Iceland RomaniaCzechoslovakia Ireland RussiaDenmark Italy ScotlandEngland Monaco SpainFinland Netherlands Sweden France Norway SwitzerlandGermany Poland

AustralasiaAustraliaNew Zealand

AfricaBotswanaMalawiNamibiaSouth AfricaSwazilandZambiaZimbabwe

South AmericaArgentina GuyanaAruba Paraguay Brazil PeruChile UruguayColombia VenezuelaEcuador

North AmericaBahamasBarbadosBermudaBolivia BonaireCanadaCayman Islands Curacao Costa Rica Dominican RepublicSt. Maarten El Salvador Grenada GuadeloupeGuatemalaHaitiJamaica MexicoHondurasNicaraguaPanamaPuerto Rico Saba St. Eustatius St. Vincent/The Grenadines SurinameTrinidad and Tobago United States

Corporate OfficesWaco, Texas USA

Around Around the Worldthe World

AsiaChina KoreaFiji Malaysia Hong Kong Philippines India SingaporeIndonesia TaiwanJapan Thailand

West AsiaIsrael